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VA Code in Flight Submission - CRM PE (Customer Relationship Management (CRM) Platform Enhancements Phase 2) Release 10.0 build 1.10.0.1
Open Source Coordination Office O.
Department of Veterans Affairs
Please use this identifier to cite or link to this publication: http://hdl.handle.net/10909/11401
Submitted by OIT EPMO EPMD ACOE Tools Operations Open Source Service on 05-23-2019.
Originally published in OSEHRA Technical Journal - 2019-January-December.
Implementation of the core Customer Relationship Management (CRM) common application platform will provide a highly capable call center/case management solution that can improve work management, time management 
and data accuracy. All capabilities will use Microsoft Dynamics and be developed on top of the CRM common application platform. Continuation of CRM Platform Enhancements Phase 1 project.

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