Resetting Provider Passwords

The login page for the CCP web application provides a Reset Password link that allows CCP users to change their CV password without assistance from VA Staff. If necessary, password resets can also be performed by VA Staff in the CCPM module.

 

To reset the password for a provider in the CCPM:

 

1. Open the CCPM module.

 

2. Click the Manage Provider (CCP) / Patient Assignment link.

 

3. Under Search Providers, enter search criteria in the fields provided:

 

 

4. Click Search.

 

5. Select the provider from the list that appears.

 

6. Click Reset Password.

 

ResetPassword.PNG

 

Note: In this release, the task of deleting a provider is performed by CV Portal Administrators. The Delete Provider button seen above is not available to VA Staff at this time.

 

7. Enter a password in the field provided. You may also generate a random password by clicking Generate.

 

Note:  CV enforces the password requirements outlined in the VA 6500 Handbook detailed here.

 

8. Click Save.

 

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