System Status is displayed on the Login page before a user logs in to CV. System Status updates are received from CV's Health Monitor, which monitors the services that CV uses to connect to VA data sources. If a service is offline or unavailable, users should contact support to report issues.
Possible System Status messages include:
When all monitored systems
and services are online and connected, a green check icon appears with the message
CV data sources available.
When one or more monitored
systems or services are offline or unavailable, a yellow warning icon
appears with the message CV is having
problems. If users are able to log in to CV, they may have
limited access to patient data until the system or service connection
is restored.
When the Health Monitor
service is unable to retrieve System Status, a red warning icon
appears with the message System
status is unavailable. This is not
an indicator that data sources are unavailable to CV; the Health Monitor
is just not able to report status information. One possible cause
of this status is that the jMeadows Data Service is unavailable or
an internal jMeadows Data Service error has occurred. Users may not
be able to log into CV or view patient data until the jMeadows connection
is restored.
The following figure highlights the System Status indicator on the Login page.
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