Patient Search Errors

The following error messages may appear when you are searching for a patient in the CCPM widget. If you continue to experience trouble with patient searches after reviewing the following tips, please contact the service desk.

 

See Login Page Errors for additional error troubleshooting.

 

Error Message Resolution Steps
An invalid search criteria was entered. Please enter at least 2 characters.

Invalid patient name entered. Please try your search again.

When searching by patient name, enter at least two characters of the patient’s first and last name. Search results will display the closest match to the characters entered in the format of [last name], [first name].

An invalid Social SSN format was entered. Please enter a 9-digit SSN. Invalid SSN entered. Please try your search again.

When searching by patient SSN, you are required to enter the patient’s full 9-digit SSN. Dashes are allowed (e.g., 123-45-6789).

An invalid last 5 format was entered. Please enter the first letter of the last name followed by the last 4-digits of the SSN.

Invalid patient name or SSN entered. Please try your search again.

Patient search allows you to search for a patient using the first initial of the patient’s last name and the last 4 digits of the patient’s SSN. Please try your search again using the first initial of the patient’s last name and the last 4 digits of the patient’s SSN.

An error occurred during your search. Please try your search again. This error may display when invalid patient identifiers were entered or an error occurred at the service layer or with an external system. Please try your search again.