System Status is displayed on the Login page before a user logs in and displayed on the CV portal pages after a user logs in. System Status updates are received from CV's Health Monitor, which monitors the services that CV uses to connect to VA data sources. If a service is offline or unavailable, VA Staff should contact support to report issues.
Possible System Status messages include:
When all monitored systems and services are online and connected, a green check icon appears with the message CV data sources available.
When one or more monitored systems or services are offline or unavailable, a yellow warning icon appears with the message CV is having problems.
When the Health Monitor service is unable to retrieve System Status, a red warning icon appears with the message System status is unavailable. This is not an indicator that data sources are unavailable to CV; the Health Monitor is just not able to report status information. One possible cause of this status is that the jMeadows Data Service is unavailable or an internal jMeadows Data Service error has occurred. Users may not be able to log into CV or view patient data until the jMeadows connection is restored.
The following figure highlights a sample System Status indicator at the top of the Provider Portal.
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