Logging in to CV

During log in, CV authenticates all providers against a registered list, provisioned by VA Staff. If you have not received credentials to access CV, request access through the Community Provider Technical Service Desk or by clicking the New User Request link on the Login page.

 

Note: A Reset Your Password option is also available from the Login page.

 

To log into CV:

 

1. From a supported Internet browser, enter the URL for CV provided by VA Staff. See System Requirements for devices and browsers compatible with the web application.

 

2. Review the Authorized Use warning message (example shown below).

 

3. Click OK to confirm that you are aware you are accessing a government information system that is provided for authorized users only.

 

Warning.PNG

 

4. Enter your username and password on the Login page:

a. Your username will be the email address associated with your account.

b. The password is supplied by VA Staff. If you do not have your password, click Reset Password.

 

CCP_Login.PNG

 

5. Click Login.

 

6. If you are logging in to the CV web application for the first time, or if your training certificates have expired, the VA Privacy and Security Awareness Training window will open.

 

A CCP user is required to complete VA privacy and security awareness training to gain access to CV. After the user attempts to log in for the first time, or if training certificates have expired, the user is prompted to download and review the necessary training documents. After completing the training, certificates are valid for 12 months.   

 

VASecurityAgreement.png

 

7. CCP users must download and review the necessary training documents before continuing on to the Community Viewer:

a. Click the Information Security Awareness and Electronic Health Records Rules of Behavior links and download each document listed in the VA Privacy and Security Awareness Training window (sample shown above). The CV web application will track the clicks executed on these links. Clicking the links is required to continue.

b. Review each document as required.

c. Select the three checkboxes to certify you have performed the necessary actions to meet the requirements to access Community Viewer. The I Confirm button will not be enabled until all checkboxes are selected.

d. Review the Acknowledgement of Accuracy statement.

 

8. Click I Confirm.

 

After logging in to CV:

 

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