CV authenticates VA users against their PIV card and valid VistA access credentials (VistA Access Code and Verify Code). During log in, first-time CV users are prompted to enter their agency, site, and user settings. This data is used to create a CV user profile, and it is utilized during future login sessions.
To log into CV:
1. Ensure your PIV card is inserted into your computer or card reader.
2. From a supported browser, enter the URL for the CV web application.
3. When prompted with a certificate list, select the PIV Authentication certificate.
4. When prompted, enter your PIV PIN (Personal Identification Number).
5. Click I Accept after reading the important user consent information regarding accessing a Government information system.
6. On the CV Login page:
a. Enter your Access and Verify Codes in the fields provided. VA Staff users should enter existing CPRS codes.
b. Select VA from the Agency field.
c. Select your Site. VA Staff users must select a Site from the Site drop-down list. For most users, this would be the individual facility name.
7. Click Login.
Users are directed to the Provider Portal after successfully logging in. The Provider Portal displays widgets and tools that enable quick access to application features and display settings. If you would like to change the user interface theme before logging in, refer to Editing Your User Profile during Log-in.
Note: Login errors messages may be an indication of PIV card processing problems or that the user selected an invalid security certificate during the access process. See Login Page Errors for troubleshooting tips. If errors persist, please contact support.
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