CCP accounts are created by VA Staff in the CCPM module. Creating an account for a CCP user creates a user profile in CV that can be edited after the account is created. Editing the provider profile includes changing user profile information, resetting CCP passwords, and assigning or unassigning patients.
To edit a provider profile:
1. Open the CCPM module.
2. Click the Manage Provider (CCP) / Patient Assignment link.
3. Under Search Providers, enter search criteria in the fields provided:
Facilities. Enter one or more facilities in the field provided. By default, the user's facility (Site) is displayed. Type the facility name directly into the field and CV will autofill facilities matching the entered characters in a drop-down list. Navigate the list using arrow keys and select the highlighted facility by pressing Enter or clicking the facility name. Alternately, click Browse next to the Facilities field, select or de-select the desired facilities within the list, and then click OK.
Provider name. Enter the Provider name in the field provided.
4. Click Search.
5. Select the provider from the list that appears.
Note: In this release, the task of deleting a provider is performed by CV Portal Administrators. The Delete Provider button seen above is not available to VA Staff at this time.
6. Edit information for the Provider in the fields provided as desired.
Note: Changes to the provider's network can be made by clicking Browse next to the Network field and selecting/de-selecting networks. If the provider's network is not shown, select Other, click OK, and type the network name into the Other Network field. A provider may belong to multiple networks.
7. To change the provider password, click Reset Password and then enter a password in the Password field or click Generate to create a random password.
Note: CV enforces the password requirements outlined in the VA 6500 Handbook detailed here.
8. Use the + Assign New Patient and Unassign Selected Patient links to change the provider's patient assignments if desired. Scroll to the lower portion of the screen if necessary to view these links and the list of patients currently assigned to the CCP.
The following figure highlights the Assigned Patients and Previously Assigned Patients lists within the Manage Providers page.
9. Click Save.
Note: In this release, the task of deleting a provider is performed by CV Portal Administrators. The Delete Provider button as seen above is not available to VA Staff at this time.
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