The login page for the CCP web application provides a Reset Password link that allows CCP users to change their CV password without assistance from VA Staff. If necessary, password resets can also be performed by VA Staff in the CCPM module.
To reset the password for a provider in the CCPM:
1. Open the CCPM module.
2. Click the Manage Provider (CCP) / Patient Assignment link.
3. Under Search Providers, enter search criteria in the fields provided:
Facilities. Enter one or more facilities in the field provided. By default, the user's facility (Site) is displayed. Type the facility name directly into the field and CV will autofill facilities matching the entered characters in a drop-down list. Navigate the list using arrow keys and select the highlighted facility by pressing Enter or clicking the facility name. Alternately, click Browse next to the Facilities field, select or de-select the desired facilities within the list, and then click OK.
Provider name. Enter the Provider name in the Search field.
4. Click Search.
5. Select the provider from the list that appears.
6. Click Reset Password.
Note: In this release, the task of deleting a provider is performed by CV Portal Administrators. The Delete Provider button seen above is not available to VA Staff at this time.
7. Enter a password in the field provided. You may also generate a random password by clicking Generate.
Note: CV enforces the password requirements outlined in the VA 6500 Handbook detailed here.
8. Click Save.
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