System Status is displayed on the CV portal pages during an active user session. System Status updates are received from CV's Health Monitor, which monitors the services that CV uses to connect to VA data sources. The following figure highlights a sample System Status indicator at the top of the Provider Portal. If a service is offline or unavailable, users should contact support to report issues.
Possible System Status messages include:
When all monitored systems
and services are online and connected, a green check icon appears with the message
CV data sources available.
When one or more monitored
systems or services are offline or unavailable, a yellow warning icon
appears with the message CV is having
problems. Users may have limited access to patient data until
the system or service connection is restored.
When the Health Monitor
service is unable to retrieve System Status, a red warning icon
appears with the message System
status is unavailable. This is not
an indicator that data sources are unavailable to CV; the Health Monitor
is just not able to report status information. One possible cause
of this status is that the jMeadows Data Service is unavailable or
an internal jMeadows Data Service error has occurred. Users may not
be able to log into CV or view patient data until the jMeadows connection
is restored.
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