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1 | JLV_2.7_src.zip\JLV\web-app\WebHelp | loginerrors.htm | Mon Jul 23 06:22:58 2018 UTC |
2 | JLV_2.7_src.zip\JLV\web-app\WebHelp | loginerrors.htm | Tue Sep 18 17:16:34 2018 UTC |
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1 | <?xml vers ion="1.0" encoding=" utf-8" ?> | |
2 | <!DOCTYPE html PUBLI C "-//W3C/ /DTD XHTML 1.0 Trans itional//E N" "http:/ /www.w3.or g/TR/xhtml 1/DTD/xhtm l1-transit ional.dtd" > | |
3 | <html xmln s="http:// www.w3.org /1999/xhtm l"> | |
4 | <head> | |
5 | <meta http -equiv="Co ntent-Type " content= "text/html ; charset= utf-8" /> | |
6 | <meta name ="topic-ch eck-list" content="R an Smart I ndex" /> | |
7 | <meta name ="generato r" content ="Adobe Ro boHelp 201 7" /> | |
8 | <title>Tro ubleshooti ng for VA Users</tit le> | |
9 | <link rel= "StyleShee t" href="d efault.css " type="te xt/css" /> | |
10 | </head> | |
11 | ||
12 | <body> | |
13 | <h1>Troubl eshooting for VA Use rs</h1> | |
14 | <p style=" font-size: 10pt; mso -fareast-f ont-family : Calibri; "><span st yle="mso-f areast-the me-font: m inor-latin ; | |
15 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >Please re view the f ollowing | |
16 | access an d viewing errors if you are ex periencing issues wi th the JLV | |
17 | applicati on:</span> </p> | |
18 | <p style=" font-size: 10pt;">&# 160;</p> | |
19 | <ul style= "list-styl e: disc;"> | |
20 | <l i style="f ont-size: 10pt;"><a href="#row 1">Access denied. Yo u are | |
21 | n ot an auth orized use r</a>.</li > | |
22 | <l i style="f ont-size: 10pt;"><a href="#row 6">Could n ot save Us er Profile </a></li> | |
23 | <l i style="f ont-size: 10pt;"><a href="#row 2">Not a v alid ACCES S/VERIFY | |
24 | C ODE pair</ a></li> | |
25 | <l i style="f ont-size: 10pt;"><a href="#row 0">Page ca nnot be di splayed</a ></li> | |
26 | <l i style="f ont-size: 10pt;"><a href="#row 3">SmartCa rd Require d</a></li> | |
27 | <l i style="f ont-size: 10pt;"><a href="#row 4">VERIFY CODE must be changed | |
28 | b efore cont inued use< /a></li> | |
29 | <l i style="f ont-size: 10pt;"><a href="#row 8">Your pa tient sele ction | |
30 | i s limited< /a></li> | |
31 | <l i style="f ont-size: 10pt;"><a href="#row 7">Browser display i ssues</a>< /li> | |
32 | <l i style="f ont-size: 10pt;"><a href="#row 9">Connect ion or dat a errors | |
33 | i n Communit y Health S ummaries w idget</a>< /li> | |
34 | <l i style="f ont-size: 10pt;"><a href="#row 5">Error a ttempting to retriev e | |
35 | a document< /a></li> | |
36 | <l i style="f ont-size: 10pt;"><a href="#row 10">JLV Bu tton in CP RS does | |
37 | n othing</a> </li> | |
38 | </ul> | |
39 | <p style=" font-size: 10pt;">&# 160;</p> | |
40 | <p style=" mso-fareas t-theme-fo nt: minor- latin; mso -bidi-font -family: ' Times New Roman'; | |
41 | m so-fareast -font-fami ly: Calibr i;">Not a VA user? S ee <a href ="loginErr orsDoD.htm " | |
42 | s tyle="mso- fareast-fo nt-family: Calibri; mso-fareas t-theme-fo nt: minor- latin; | |
43 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >Troublesh ooting for DoD | |
44 | Users</a> </p> | |
45 | <p> < /p> | |
46 | <p style=" font-size: 10pt; mso -fareast-f ont-family : Calibri; "><span st yle="mso-f areast-the me-font: m inor-latin ; | |
47 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >Patient s earch erro rs? See | |
48 | <a href=" Troublesho oting_Pati ent_Search _Errors.ht m">Trouble shooting P atient | |
49 | Search Er rors</a></ span></p> | |
50 | <p style=" font-size: 10pt;">&# 160;</p> | |
51 | <p style=" line-heigh t: 150%; f ont-family : 'Segoe U I', sans-s erif;"><sp an><span | |
52 | s tyle="line -height: 1 50%; font- family: 'S egoe UI', sans-serif ;"><span | |
53 | s tyle="mso- fareast-fo nt-family: Calibri; mso-fareas t-theme-fo nt: minor- latin; | |
54 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >A</span>d ditional r esources | |
55 | for VA us ers:</span ></span></ p> | |
56 | <ul style= "list-styl e: disc;"> | |
57 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
58 | style="fon t-size: 10 pt;"><a hr ef="https: // DNS . URL /pm/iehr/v ista_evolu tion/JLV/R esources/F orms/AllIt ems.aspx" | |
59 | targe t="_blank" >VA JLV Tr aining Mat erials</a> </span> | |
60 | < /p></li> | |
61 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
62 | style="fon t-size: 10 pt;"><a hr ef="https: // DNS . URL /Library/" target="_ blank">VHA | |
63 | N ational De sktop Libr ary</a></s pan> </p>< /li> | |
64 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif; | |
65 | font- size: 10pt ;"><a href ="Contacti ng_Support .htm">Ente rprise | |
66 | S ervice Des k</a></p>< /li> | |
67 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
68 | style="tex t-align: c enter;"><a href="htt ps:// DNS . URL /" target= "_blank">Y ourIT | |
69 | S elf-Servic e Portal</ a></span>< /p></li> | |
70 | </ul> | |
71 | <p> < /p> | |
72 | <table sty le="border -collapse: separate; border-co llapse: se parate;" c ellspacing ="0" | |
73 | wid th="83.475 %" border= "1"> | |
74 | <c ol style=" width: 27. 8%;" /> | |
75 | <c ol style=" width: 72. 2%;" /> | |
76 | <t r> | |
77 | <td> <span styl e="font-we ight: bold ; font-siz e: 10pt;"> Error</spa n></td> | |
78 | <td> <p style=" font-size: 10pt; fon t-weight: bold;">Tro ubleshooti ng | |
79 | Tip s</p></td> | |
80 | </ tr> | |
81 | <t r> | |
82 | <td id="row1"> <span styl e="font-si ze: 10pt;" >Access de nied. You | |
83 | are not an au thorized u ser.</span ></td> | |
84 | <td> <p style=" text-align : left;">W HAT? Error message i ndicating | |
85 | <sp an style=" font-style : italic;" >Access De nied. You are not an | |
86 | aut horized Us er</span>. </p> | |
87 | <p s tyle="text -align: le ft;">WHY? PIV card p rocessing problem or | |
88 | inv alid secur ity certif icate chos en.</p> | |
89 | <p s tyle="text -align: le ft;">FIX I T:</p> | |
90 | <p s tyle="text -align: le ft;">1) Cl ose browse r window.< /p> | |
91 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">2) | |
92 | Re- insert PIV card and re-launch JLV link.< /span></p> | |
93 | <p s tyle="text -align: le ft;">3) Se lect a cer tificate t hat is not | |
94 | exp ired and s pecifies < span style ="font-sty le: italic ;">Issued | |
95 | by: Veterans Affairs CA B1</span> .</p> | |
96 | <p s tyle="mso- fareast-fo nt-family: 'Times Ne w Roman'; text-align : left;">< span | |
97 | sty le="mso-bi di-font-fa mily: Aria l;">If thi s is unsuc cessful, | |
98 | ful ly reboot your syste m. This re freshes al l connecti ons and re solves | |
99 | gre ater than 95% of any remaining problems. </span></p ></td> | |
100 | </ tr> | |
101 | <t r> | |
102 | <td id="row6"> <p style=" text-align : left;">C ould not s ave User | |
103 | Pro file</p></ td> | |
104 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> WHAT? Erro r | |
105 | mes sage indic ating <spa n style="f ont-style: italic;"> Could not | |
106 | sav e User Pro file</span >.</p> | |
107 | <p s tyle="text -align: le ft;">WHY? Error occu rred durin g PIV auth entication | |
108 | for VA users - typicall y a PIV ca rd process ing proble m or an in valid | |
109 | sec urity cert ificate ch osen.</p> | |
110 | <p s tyle="text -align: le ft;">FIX I T:</p> | |
111 | <p s tyle="text -align: le ft;">(1) C lose your browser wi ndow.</p> | |
112 | <p s tyle="text -align: le ft;">(2) R e-insert P IV card an d re-launc h | |
113 | the JLV link. </p> | |
114 | <p s tyle="text -align: le ft;">(3) S elect a ce rtificate that is no t | |
115 | exp ired and s pecifies < span style ="font-sty le: italic ;">Issued | |
116 | by: Veterans Affairs CA B1</span> .</p> | |
117 | <p s tyle="text -align: le ft;"><span style="ms o-fareast- font-famil y: 'Times New Roman' ; | |
118 | m so-bidi-fo nt-family: Arial;">I f | |
119 | thi s is unsuc cessful, f ully reboo t your sys tem. This refreshes | |
120 | all connectio ns and res olves grea ter than 9 5% of any remaining | |
121 | pro blems.</sp an></p></t d> | |
122 | </ tr> | |
123 | <t r> | |
124 | <td id="row2"> <span styl e="font-si ze: 10pt;" >Not a val id ACCESS/ VERIFY | |
125 | COD E pair</sp an></td> | |
126 | <td> <p class=" TableText" style="te xt-align: left;">WHA T? <span | |
127 | sty le="font-s tyle: ital ic;">Not a valid ACC ESS CODE/V ERIFY CODE | |
128 | pai r</span> e rror at lo gin screen .</p> | |
129 | <p c lass="Tabl eText" sty le="text-a lign: left ;">WHY? JL V could no t | |
130 | mat ch your ac cess and v erify code s to the S ite select ed in the | |
131 | dro p down or VA, or a u sername an d password were ente red instea d | |
132 | of access/ver ify codes. </p> | |
133 | <p c lass="Tabl eText" sty le="text-a lign: left ;">FIX IT: </p> | |
134 | <p c lass="Tabl eText" sty le="text-a lign: left ;">1) VBA users MUST | |
135 | sel ect <b sty le="mso-bi di-font-we ight: norm al;">Veter ans Benefi ts | |
136 | Adm inistratio n</b> from the Site from the d rop-down.< /p> | |
137 | <p c lass="Tabl eText" sty le="text-a lign: left ;">2) VHA users must | |
138 | sel ect the pa rent VistA host site for their facility (e.g., Wic hita | |
139 | use s “Kansas City, MO”) .</p> | |
140 | <spa n style="f ont-size: 10.0pt; ms o-bidi-fon t-size: 12 .0pt; mso- fareast-fo nt-family: 'Times Ne w Roman'; | |
141 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
142 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
143 | font-fa mily: 'Seg oe UI', sa ns-serif;" >3) Re-ent er correct | |
144 | Acc ess and Ve rify codes (CAPRI co des for VB A users, C PRS codes | |
145 | for VHA users ).</span>< /td> | |
146 | </ tr> | |
147 | <t r> | |
148 | <td id="row0"> <span styl e="font-fa mily: 'Seg oe UI', sa ns-serif; | |
149 | fon t-size: 10 pt;">Page cannot be displayed< /span></td > | |
150 | <td> <p class=" MsoNormal" style="ma rgin-left: 1.2pt; ta b-stops: 3 6.85pt; | |
151 | text-al ign: left; ">WHAT? Yo u receive a <span st yle="font- style: ita lic;">Page | |
152 | can not be dis played</sp an> error when launc hing JLV.< /p> | |
153 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
154 | text- align: lef t;">WHY? T he JLV URL requires certain in ternet | |
155 | exp lorer sett ings</p> | |
156 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
157 | text- align: lef t;">FIX IT :</p> | |
158 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
159 | text- align: lef t;">1) Wit h Internet Explorer open, clic k the | |
160 | Too ls menu or press ALT -X.</p> | |
161 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
162 | text- align: lef t;"><span style="fon t-size: 10 .0pt;">2) Select | |
163 | Int ernet Opti ons.</span ></p> | |
164 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
165 | text- align: lef t;"><span style="fon t-size: 10 .0pt;">3) When | |
166 | the dialog op ens, selec t the <b s tyle="mso- bidi-font- weight: no rmal;">Adv anced</b> | |
167 | tab .</span></ p> | |
168 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
169 | text- align: lef t;"><span style="fon t-size: 10 .0pt;">4) Scroll | |
170 | dow n in the l ist until you see th e settings below and assure SS L | |
171 | 2.0 is NOT ch ecked and that TLS 1 .0, 1.1 an d 1.2 are checked.</ span></p> | |
172 | <spa n style="f ont-size: 10.0pt; ms o-fareast- font-famil y: 'Times New Roman' ; | |
173 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
174 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
175 | font-fa mily: 'Seg oe UI', sa ns-serif;" >5) Click <b style=" mso-bidi-f ont-weight : normal; | |
176 | fon t-family: 'Segoe UI' , sans-ser if;">OK</b >, then re launch JLV | |
177 | and the page should loa d.</span>< /td> | |
178 | </ tr> | |
179 | <t r> | |
180 | <td id="row3"> <span styl e="font-si ze: 10pt;" >SmartCard required< /span></td > | |
181 | <td> <p class=" MsoNormal" style="ma rgin-left: 0in; text -align: le ft;">WHAT? | |
182 | Err or Message <span sty le="font-s tyle: ital ic;">Smart Card Requ ired</span >.</p> | |
183 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
184 | sty le="font-s ize: 10.0p t;">WHY? S mart card not read b y Windows | |
185 | Sec urity and JLV before launching JLV link. </span></p > | |
186 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
187 | sty le="font-s ize: 10.0p t;">FIX IT :</span></ p> | |
188 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
189 | sty le="font-s ize: 10.0p t;">1) Clo se all bro wser sessi ons/browse r-based | |
190 | app lications. </span></p > | |
191 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" >2) | |
192 | Re- insert PIV card and re-launch JLV link.< /p> | |
193 | <spa n style="f ont-size: 10.0pt; ms o-fareast- font-famil y: 'Times New Roman' ; | |
194 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
195 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
196 | font-fa mily: 'Seg oe UI', sa ns-serif;" >If this i s unsucces sful, | |
197 | ful ly reboot your syste m to refre shes all c onnections . This res olves | |
198 | gre ater than 95% of any remaining problems. </span></t d> | |
199 | </ tr> | |
200 | <t r> | |
201 | <td id="row4"> <span styl e="font-si ze: 10pt;" >VERIFY CO DE must be | |
202 | cha nged befor e continue d use</spa n> | |
203 | <?rh -implicit_ p ?>  </td> | |
204 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> WHAT? Rece ive | |
205 | <sp an style=" font-style : italic;" >VERIFY CO DE must be changed | |
206 | bef ore contin ued use</s pan> error at login screen.</p > | |
207 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">WH Y? | |
208 | CPR S or CAPRI VERIFY CO DE has exp ired.</spa n></p> | |
209 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">FI X | |
210 | IT: </span></p > | |
211 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">1) | |
212 | Ope n CPRS or CAPRI.</sp an></p> | |
213 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">2) | |
214 | Sel ect the <b style="ms o-bidi-fon t-weight: normal;">C hange Veri fy | |
215 | Cod e</b> chec kbox on th e sign-on dialog bef ore clicki ng <b styl e="mso-bid i-font-wei ght: norma l;">OK</b> .</span></ p> | |
216 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;">3) | |
217 | You will be p rompted to create a new Verify Code.</sp an></p> | |
218 | <p s tyle="text -align: le ft;"><span style="ms o-fareast- font-famil y: 'Times New Roman' ; | |
219 | m so-bidi-fo nt-family: Arial;">4 ) | |
220 | Onc e your Ver ify Code i s changed for CPRS o r CAPRI, J LV will re cognize | |
221 | the new code immediatel y.</span>< /p></td> | |
222 | </ tr> | |
223 | <t r> | |
224 | <td id="row8"> <span styl e="font-si ze: 10pt;" >Your pati ent select ion | |
225 | is limited. T o access e lectronic health rec ord data, please log | |
226 | int o CAPRI.</ span></td> | |
227 | <td> <p style=" mso-add-sp ace: auto; font-size : 10pt; te xt-align: left;">A | |
228 | VBA user with a patient or site r estriction in his/he r user pro file | |
229 | sho uld log in to CAPRI t o view pat ient recor ds.</p></t d> | |
230 | </ tr> | |
231 | <t r> | |
232 | <td id="row7"> <span styl e="font-si ze: 10pt;" >Browser w indow does | |
233 | not allow use r to scrol l to widge ts or JLV buttons on the porta l | |
234 | scr een are no t accessib le.</span> </td> | |
235 | <td> <p style=" mso-add-sp ace: auto; font-size : 10pt; te xt-align: left;">To | |
236 | ens ure proper viewing o f widgets and other on-screen elements, | |
237 | it is recomme nded that JLV is acc essed from a monitor set to a | |
238 | min imum scree n resoluti on of 1024 x 768 and viewed th rough Inte rnet | |
239 | Exp lorer 11 w ith zoom s et to 100% .</p> | |
240 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;">If | |
241 | bro wser windo w display issues per sist, plea se check y our monito r's | |
242 | scr een resolu tion and b rowser set tings. If necessary, log out | |
243 | of JLV, close the brows er window, adjust th e screen r esolution, | |
244 | ope n a new br owser wind ow, and th en log int o JLV agai n.</p> | |
245 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;"> < /p> | |
246 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;">For | |
247 | mor e informat ion, see < span style ="line-hei ght: 150%; "><a href= "System_Re quirements .htm">Syst em | |
248 | Req uirements< /a>.</span ></p></td> | |
249 | </ tr> | |
250 | <t r> | |
251 | <td id="row9"> <p style=" text-align : left;">C onnection Status ale rt | |
252 | or error disp layed in < span style ="font-wei ght: bold; ">Communit y | |
253 | Hea lth Summar ies and Do cuments – VA</span> widget:</p > | |
254 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">One o r more dat a | |
255 | sou rces could not be co nnected an d some ent ries will not appear .</p> | |
256 | <p s tyle="text -align: le ft;">or</p > | |
257 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">Error : DAS – Qu ery | |
258 | fai lure. HTTP error</p> </td> | |
259 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> These mess ages | |
260 | wil l appear w hen the VA VLER serv ice is not available . If eithe r | |
261 | mes sage persi sts after 5 minutes, the user should <a href="Cont acting_Sup port.htm"> contact | |
262 | sup port</a> t o report t he connect ion error. </p></td> | |
263 | </ tr> | |
264 | <t r> | |
265 | <td> <p style=" text-align : left;">E rror displ ayed in <s pan style= "font-weig ht: bold;" >Community | |
266 | Hea lth Summar ies and Do cuments – VA</span> widget:</p > | |
267 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">Conne ction Erro r | |
268 | – N o Data</p> </td> | |
269 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> JLV receiv ed | |
270 | an empty or i nvalid pay load while retrievin g data fro m eHealth | |
271 | Exc hange (eHX ).</p></td > | |
272 | </ tr> | |
273 | <t r> | |
274 | <td id="row5"> <p style=" text-align : left;">A n error oc curred whi le | |
275 | att empting to retrieve the docume nt.</p> | |
276 | <p s tyle="font -style: it alic; text -align: le ft;">or</p > | |
277 | <p s tyle="text -align: le ft;">An er ror occurr ed while a ttempting | |
278 | to display th e document .</p></td> | |
279 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> These mess ages | |
280 | may occur whe n a user a ttempts to view a do cument in the <span | |
281 | sty le="font-w eight: bol d;">Commun ity Health Summaries and Docum ents | |
282 | – V A</span> w idget, but JLV is un able to re trieve the document | |
283 | or JLV is una ble to con vert the d ocument to HTML.</p> </td> | |
284 | </ tr> | |
285 | <t r> | |
286 | <td id="row10" ><p style= "text-alig n: left;"> JLV Button in CPRS | |
287 | doe s nothing. </p></td> | |
288 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> <span styl e="mso-add -space: au to;">WHAT? | |
289 | Cli cking the JLV button in CPRS d oes not op en JLV.</s pan></p> | |
290 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">WHY? If happen ing | |
291 | to all users, the JLV b utton may be configu red incorr ectly. If | |
292 | jus t happenin g to some users, the y are like ly using G oogle Chro me | |
293 | as their defa ult Browse r.</p> | |
294 | <p s tyle="mso- add-space: auto; tex t-align: l eft;"><spa n style="m so-add-spa ce: auto;" >FIX | |
295 | IT: </span></p > | |
296 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">1) C lick <span | |
297 | sty le="font-w eight: bol d;">Start< /span> men u, then se lect Defau lt | |
298 | Pro grams in r ight pane. </p> | |
299 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">2) C lick <span | |
300 | sty le="font-w eight: bol d;">Set yo ur default programs< /span>.</p > | |
301 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">3) C lick Inter net | |
302 | Exp lorer from the list, then clic k <span st yle="font- weight: bo ld;">Set | |
303 | thi s program as default </span>.</ p></td> | |
304 | </ tr> | |
305 | </table> | |
306 | <p> < /p> | |
307 | </body> | |
308 | </html> |
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