System status errors are displayed on the JLV portal pages after a user is authenticated and accesses JLV. System status updates are received from JLV's QoS Service (also referred to as the health monitor), which monitors the services that JLV uses to connect to DoD, VA, and VLER data sources. Possible system status errors include:
When one or more monitored
systems or services are offline or unavailable, a yellow icon
appears next to the message, JLV
is having problems.
When the jMeadows Data Service
is unavailable, a red icon
appears next to the message, JLV
is having problems. Users may not be able to log into JLV or
view patient data until the jMeadows connection is restored.
Hovering over the System Status notification in the top-right corner of the portal screen will provide system status updates, if any, and a phone number and e-mail address for the service desk within the text box that appears.
Note: System status is different from connection status monitored for each clinical domain. Connection status notifications can be viewed through each widget. See Viewing Connection Status for more information.
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