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# | Location | File | Last Modified |
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1 | JLV_2_8_0_0_0_July_2019.zip\JLV_2_8_0_0_0_July_2019\JLV\web-app\WebHelp | loginerrors.htm | Thu Jun 7 22:48:32 2018 UTC |
2 | JLV_2_8_0_0_0_July_2019.zip\JLV_2_8_0_0_0_July_2019\JLV\web-app\WebHelp | loginerrors.htm | Tue Jul 30 19:28:44 2019 UTC |
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1 | <!DOCTYPE HTML> | |
2 | <html> | |
3 | <head> | |
4 | <meta http -equiv="Co ntent-Type " content= "text/html ; charset= utf-8" /> | |
5 | <meta name ="generato r" content ="Adobe Ro boHelp 201 7" /> | |
6 | <title>Tro ubleshooti ng for VA Users</tit le> | |
7 | <link rel= "StyleShee t" href="d efault.css " type="te xt/css" /> | |
8 | <style typ e="text/cs s"> | |
9 | <!-- | |
10 | div.WebHel pPopupMenu { positio n:absolute ; | |
11 | left:0px; | |
12 | top:0px; | |
13 | z-index:4; | |
14 | visibility :hidden; } | |
15 | p.WebHelpN avBar { te xt-align:r ight; } | |
16 | --> | |
17 | </style> | |
18 | ||
19 | ||
20 | ||
21 | ||
22 | ||
23 | ||
24 | ||
25 | </head> | |
26 | ||
27 | <body> | |
28 | ||
29 | ||
30 | <h1>Troubl eshooting for VA Use rs</h1> | |
31 | <p style=" font-size: 10pt; mso -fareast-f ont-family : Calibri; "><span st yle="mso-f areast-the me-font: m inor-latin ; | |
32 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >Please re view the f ollowing | |
33 | access an d viewing errors if you are ex periencing issues wi th the JLV | |
34 | applicati on:</span> </p> | |
35 | <p style=" font-size: 10pt;">&# 160;</p> | |
36 | <ul style= "list-styl e: disc;"> | |
37 | <l i style="f ont-size: 10pt;"><a href="#row 1" title=" #row1">Acc ess denied . You are | |
38 | n ot an auth orized use r</a>.</li > | |
39 | <l i style="f ont-size: 10pt;"><a href="#row 6" title=" #row6">Cou ld not sav e User Pro file</a></ li> | |
40 | <l i style="f ont-size: 10pt;"><a href="#row 2" title=" #row2">Not a valid A CCESS/VERI FY | |
41 | C ODE pair</ a></li> | |
42 | <l i style="f ont-size: 10pt;"><a href="#row 0" title=" #row0">Pag e cannot b e displaye d</a></li> | |
43 | <l i style="f ont-size: 10pt;"><a href="#row 3" title=" #row3">Sma rtCard Req uired</a>< /li> | |
44 | <l i style="f ont-size: 10pt;"><a href="#row 4" title=" #row4">VER IFY CODE m ust be cha nged | |
45 | b efore cont inued use< /a></li> | |
46 | <l i style="f ont-size: 10pt;"><a href="#row 8" title=" #row8">You r patient selection | |
47 | i s limited< /a></li> | |
48 | <l i style="f ont-size: 10pt;"><a href="#row 7" title=" #row7">Bro wser displ ay issues< /a></li> | |
49 | <l i style="f ont-size: 10pt;"><a href="#row 9" title=" #row9">Con nection or data erro rs | |
50 | i n Communit y Health S ummaries w idget</a>< /li> | |
51 | <l i style="f ont-size: 10pt;"><a href="#row 5" title=" #row5">Err or attempt ing to ret rieve | |
52 | a document< /a></li> | |
53 | <l i style="f ont-size: 10pt;"><a href="#row 10" title= "#row10">J LV Button in CPRS do es | |
54 | n othing</a> </li> | |
55 | </ul> | |
56 | <p style=" font-size: 10pt;">&# 160;</p> | |
57 | <p style=" mso-fareas t-theme-fo nt: minor- latin; mso -bidi-font -family: ' Times New Roman'; | |
58 | m so-fareast -font-fami ly: Calibr i;">Not a VA user? S ee <a href ="loginErr orsDoD.htm " style="m so-fareast -font-fami ly: Calibr i; mso-far east-theme -font: min or-latin; | |
59 | m so-bidi-fo nt-family: 'Times Ne w Roman';" title="lo ginErrorsD oD.htm">Tr oubleshoot ing for Do D | |
60 | Users</a> </p> | |
61 | <p> < /p> | |
62 | <p style=" font-size: 10pt; mso -fareast-f ont-family : Calibri; "><span st yle="mso-f areast-the me-font: m inor-latin ; | |
63 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >Patient s earch erro rs? See | |
64 | <a href=" Troublesho oting_Pati ent_Search _Errors.ht m" title=" Troublesho oting_Pati ent_Search _Errors.ht m">Trouble shooting P atient | |
65 | Search Er rors</a></ span></p> | |
66 | <p style=" font-size: 10pt;">&# 160;</p> | |
67 | <p style=" line-heigh t: 150%; f ont-family : 'Segoe U I', sans-s erif;"><sp an><span | |
68 | s tyle="line -height: 1 50%; font- family: 'S egoe UI', sans-serif ;"><span | |
69 | s tyle="mso- fareast-fo nt-family: Calibri; mso-fareas t-theme-fo nt: minor- latin; | |
70 | m so-bidi-fo nt-family: 'Times Ne w Roman';" >A</span>d ditional r esources | |
71 | for VA us ers:</span ></span></ p> | |
72 | <ul style= "list-styl e: disc;"> | |
73 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
74 | style="fon t-size: 10 pt;"><font size="2" style="fon t-size:10p t;"><a hre f="https:/ / URL /pm/iehr/v ista_evolu tion/JLV/S itePages/H ome.aspx" target="_b lank" titl e="https:/ / URL /pm/iehr/v ista_evolu tion/JLV/S itePages/H ome.aspx"> VA JLV Tra ining Mate rials</a>< /font></sp an> | |
75 | < /p></li> | |
76 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
77 | style="fon t-size: 10 pt;"><font size="2" style="fon t-size:10p t;"><a hre f="https:/ / DNS . URL /Library/" target="_ blank" tit le="https: // DNS . URL /Library/" >VHA | |
78 | N ational De sktop Libr ary</a></f ont></span > </p></li > | |
79 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif; | |
80 | font- size: 10pt ;"><a href ="Contacti ng_Support .htm" titl e="Contact ing_Suppor t.htm">Ent erprise | |
81 | S ervice Des k</a></p>< /li> | |
82 | <l i><p style ="line-hei ght: 150%; font-fami ly: 'Segoe UI', sans -serif;">< span | |
83 | style="tex t-align: c enter;"><a href="htt ps:// DNS . URL /" target= "_blank" t itle="http s:// DNS . URL /">YourIT | |
84 | S elf-Servic e Portal</ a></span>< /p></li> | |
85 | </ul> | |
86 | <p> < /p> | |
87 | <table sty le="border -collapse: separate; border-co llapse: se parate;" c ellspacing ="0" | |
88 | wid th="83.475 %" border= "1"> | |
89 | <c ol style=" width: 27. 8%;" /> | |
90 | <c ol style=" width: 72. 2%;" /> | |
91 | <t r> | |
92 | <td> <span styl e="font-we ight: bold ; font-siz e: 10pt;"> <font size ="2" style ="font-siz e:10pt;">E rror</font ></span></ td> | |
93 | <td> <p style=" font-size: 10pt; fon t-weight: bold;">Tro ubleshooti ng | |
94 | Tip s</p></td> | |
95 | </ tr> | |
96 | <t r> | |
97 | <td id="row1"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> Access den ied. You | |
98 | are not an au thorized u ser.</font ></span></ td> | |
99 | <td> <p style=" text-align : left;">W HAT? Error message i ndicating | |
100 | <sp an style=" font-style : italic;" ><i>Access Denied. Y ou are not an | |
101 | aut horized Us er</i></sp an>.</p> | |
102 | <p s tyle="text -align: le ft;">WHY? PIV card p rocessing problem or | |
103 | inv alid secur ity certif icate chos en.</p> | |
104 | <p s tyle="text -align: le ft;">FIX I T:</p> | |
105 | <p s tyle="text -align: le ft;">1) Cl ose browse r window.< /p> | |
106 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">2) | |
107 | Re- insert PIV card and re-launch JLV link.< /font></sp an></p> | |
108 | <p s tyle="text -align: le ft;">3) Se lect a cer tificate t hat is not | |
109 | exp ired and s pecifies < span style ="font-sty le: italic ;"><i>Issu ed | |
110 | by: Veterans Affairs CA B1</i></s pan>.</p> | |
111 | <p s tyle="mso- fareast-fo nt-family: 'Times Ne w Roman'; text-align : left;">< span | |
112 | sty le="mso-bi di-font-fa mily: Aria l;">If thi s is unsuc cessful, | |
113 | ful ly reboot your syste m. This re freshes al l connecti ons and re solves | |
114 | gre ater than 95% of any remaining problems. </span></p ></td> | |
115 | </ tr> | |
116 | <t r> | |
117 | <td id="row6"> <p style=" text-align : left;">C ould not s ave User | |
118 | Pro file</p></ td> | |
119 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> WHAT? Erro r | |
120 | mes sage indic ating <spa n style="f ont-style: italic;"> <i>Could n ot | |
121 | sav e User Pro file</i></ span>.</p> | |
122 | <p s tyle="text -align: le ft;">WHY? Error occu rred durin g PIV auth entication | |
123 | for VA users - typicall y a PIV ca rd process ing proble m or an in valid | |
124 | sec urity cert ificate ch osen.</p> | |
125 | <p s tyle="text -align: le ft;">FIX I T:</p> | |
126 | <p s tyle="text -align: le ft;">(1) C lose your browser wi ndow.</p> | |
127 | <p s tyle="text -align: le ft;">(2) R e-insert P IV card an d re-launc h | |
128 | the JLV link. </p> | |
129 | <p s tyle="text -align: le ft;">(3) S elect a ce rtificate that is no t | |
130 | exp ired and s pecifies < span style ="font-sty le: italic ;"><i>Issu ed | |
131 | by: Veterans Affairs CA B1</i></s pan>.</p> | |
132 | <p s tyle="text -align: le ft;"><span style="ms o-fareast- font-famil y: 'Times New Roman' ; | |
133 | m so-bidi-fo nt-family: Arial;">I f | |
134 | thi s is unsuc cessful, f ully reboo t your sys tem. This refreshes | |
135 | all connectio ns and res olves grea ter than 9 5% of any remaining | |
136 | pro blems.</sp an></p></t d> | |
137 | </ tr> | |
138 | <t r> | |
139 | <td id="row2"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> Not a vali d ACCESS/V ERIFY | |
140 | COD E pair</fo nt></span> </td> | |
141 | <td> <p class=" TableText" style="te xt-align: left;">WHA T? <span | |
142 | sty le="font-s tyle: ital ic;"><i>No t a valid ACCESS COD E/VERIFY C ODE | |
143 | pai r</i></spa n> error a t login sc reen.</p> | |
144 | <p c lass="Tabl eText" sty le="text-a lign: left ;">WHY? JL V could no t | |
145 | mat ch your ac cess and v erify code s to the S ite select ed in the | |
146 | dro p down or VA, or a u sername an d password were ente red instea d | |
147 | of access/ver ify codes. </p> | |
148 | <p c lass="Tabl eText" sty le="text-a lign: left ;">FIX IT: </p> | |
149 | <p c lass="Tabl eText" sty le="text-a lign: left ;">1) VBA users MUST | |
150 | sel ect <b sty le="mso-bi di-font-we ight: norm al;">Veter ans Benefi ts | |
151 | Adm inistratio n</b> from the Site from the d rop-down.< /p> | |
152 | <p c lass="Tabl eText" sty le="text-a lign: left ;">2) VHA users must | |
153 | sel ect the pa rent VistA host site for their facility (e.g., Wic hita | |
154 | use s “Kansas City, MO”) .</p> | |
155 | <spa n style="f ont-size: 10.0pt; ms o-bidi-fon t-size: 12 .0pt; mso- fareast-fo nt-family: 'Times Ne w Roman'; | |
156 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
157 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
158 | font-fa mily: 'Seg oe UI', sa ns-serif;" ><font siz e="2" styl e="font-si ze:10pt;"> 3) Re-ente r correct | |
159 | Acc ess and Ve rify codes (CAPRI co des for VB A users, C PRS codes | |
160 | for VHA users ).</font>< /span></td > | |
161 | </ tr> | |
162 | <t r> | |
163 | <td id="row0"> <span styl e="font-fa mily: 'Seg oe UI', sa ns-serif; | |
164 | fon t-size: 10 pt;"><font size="2" style="fon t-size:10p t;">Page c annot be d isplayed</ font></spa n></td> | |
165 | <td> <p class=" MsoNormal" style="ma rgin-left: 1.2pt; ta b-stops: 3 6.85pt; | |
166 | text-al ign: left; ">WHAT? Yo u receive a <span st yle="font- style: ita lic;"><i>P age | |
167 | can not be dis played</i> </span> er ror when l aunching J LV.</p> | |
168 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
169 | text- align: lef t;">WHY? T he JLV URL requires certain in ternet | |
170 | exp lorer sett ings</p> | |
171 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
172 | text- align: lef t;">FIX IT :</p> | |
173 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
174 | text- align: lef t;">1) Wit h Internet Explorer open, clic k the | |
175 | Too ls menu or press ALT -X.</p> | |
176 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
177 | text- align: lef t;"><span style="fon t-size: 10 .0pt;"><fo nt size="2 " style="f ont-size:1 0pt;">2) S elect | |
178 | Int ernet Opti ons.</font ></span></ p> | |
179 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
180 | text- align: lef t;"><span style="fon t-size: 10 .0pt;"><fo nt size="2 " style="f ont-size:1 0pt;">3) W hen | |
181 | the dialog op ens, selec t the <b s tyle="mso- bidi-font- weight: no rmal;">Adv anced</b> | |
182 | tab .</font></ span></p> | |
183 | <p c lass="MsoN ormal" sty le="margin -left: 1.2 pt; tab-st ops: 36.85 pt; | |
184 | text- align: lef t;"><span style="fon t-size: 10 .0pt;"><fo nt size="2 " style="f ont-size:1 0pt;">4) S croll | |
185 | dow n in the l ist until you see th e settings below and assure SS L | |
186 | 2.0 is NOT ch ecked and that TLS 1 .0, 1.1 an d 1.2 are checked.</ font></spa n></p> | |
187 | <spa n style="f ont-size: 10.0pt; ms o-fareast- font-famil y: 'Times New Roman' ; | |
188 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
189 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
190 | font-fa mily: 'Seg oe UI', sa ns-serif;" ><font siz e="2" styl e="font-si ze:10pt;"> 5) Click < b style="m so-bidi-fo nt-weight: normal; | |
191 | fon t-family: 'Segoe UI' , sans-ser if;">OK</b >, then re launch JLV | |
192 | and the page should loa d.</font>< /span></td > | |
193 | </ tr> | |
194 | <t r> | |
195 | <td id="row3"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> SmartCard required</ font></spa n></td> | |
196 | <td> <p class=" MsoNormal" style="ma rgin-left: 0in; text -align: le ft;">WHAT? | |
197 | Err or Message <span sty le="font-s tyle: ital ic;"><i>Sm art Card R equired</i ></span>.< /p> | |
198 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
199 | sty le="font-s ize: 10.0p t;"><font size="2" s tyle="font -size:10pt ;">WHY? Sm art card n ot read by Windows | |
200 | Sec urity and JLV before launching JLV link. </font></s pan></p> | |
201 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
202 | sty le="font-s ize: 10.0p t;"><font size="2" s tyle="font -size:10pt ;">FIX IT: </font></s pan></p> | |
203 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" ><span | |
204 | sty le="font-s ize: 10.0p t;"><font size="2" s tyle="font -size:10pt ;">1) Clos e all brow ser sessio ns/browser -based | |
205 | app lications. </font></s pan></p> | |
206 | <p c lass="MsoN ormal" sty le="margin -left: 0in ; text-ali gn: left;" >2) | |
207 | Re- insert PIV card and re-launch JLV link.< /p> | |
208 | <spa n style="f ont-size: 10.0pt; ms o-fareast- font-famil y: 'Times New Roman' ; | |
209 | mso-bid i-font-fam ily: Arial ; mso-ansi -language: EN-US; | |
210 | mso-far east-langu age: EN-US ; mso-bidi -language: AR-SA; | |
211 | font-fa mily: 'Seg oe UI', sa ns-serif;" ><font siz e="2" styl e="font-si ze:10pt;"> If this is unsuccess ful, | |
212 | ful ly reboot your syste m to refre shes all c onnections . This res olves | |
213 | gre ater than 95% of any remaining problems. </font></s pan></td> | |
214 | </ tr> | |
215 | <t r> | |
216 | <td id="row4"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> VERIFY COD E must be | |
217 | cha nged befor e continue d use</fon t></span> | |
218 | <br /> </ td> | |
219 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> WHAT? Rece ive | |
220 | <sp an style=" font-style : italic;" ><i>VERIFY CODE must be change d | |
221 | bef ore contin ued use</i ></span> e rror at lo gin screen .</p> | |
222 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">WHY ? | |
223 | CPR S or CAPRI VERIFY CO DE has exp ired.</fon t></span>< /p> | |
224 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">FIX | |
225 | IT: </font></s pan></p> | |
226 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">1) | |
227 | Ope n CPRS or CAPRI.</fo nt></span> </p> | |
228 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">2) | |
229 | Sel ect the <b style="ms o-bidi-fon t-weight: normal;">C hange Veri fy | |
230 | Cod e</b> chec kbox on th e sign-on dialog bef ore clicki ng <b styl e="mso-bid i-font-wei ght: norma l;">OK</b> .</font></ span></p> | |
231 | <p s tyle="text -align: le ft;"><span style="fo nt-size: 1 0.0pt;"><f ont size=" 2" style=" font-size: 10pt;">3) | |
232 | You will be p rompted to create a new Verify Code.</fo nt></span> </p> | |
233 | <p s tyle="text -align: le ft;"><span style="ms o-fareast- font-famil y: 'Times New Roman' ; | |
234 | m so-bidi-fo nt-family: Arial;">4 ) | |
235 | Onc e your Ver ify Code i s changed for CPRS o r CAPRI, J LV will re cognize | |
236 | the new code immediatel y.</span>< /p></td> | |
237 | </ tr> | |
238 | <t r> | |
239 | <td id="row8"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> Your patie nt selecti on | |
240 | is limited. T o access e lectronic health rec ord data, please log | |
241 | int o CAPRI.</ font></spa n></td> | |
242 | <td> <p style=" mso-add-sp ace: auto; font-size : 10pt; te xt-align: left;">A | |
243 | VBA user with a patient or site r estriction in his/he r user pro file | |
244 | sho uld log in to CAPRI t o view pat ient recor ds.</p></t d> | |
245 | </ tr> | |
246 | <t r> | |
247 | <td id="row7"> <span styl e="font-si ze: 10pt;" ><font siz e="2" styl e="font-si ze:10pt;"> Browser wi ndow does | |
248 | not allow use r to scrol l to widge ts or JLV buttons on the porta l | |
249 | scr een are no t accessib le.</font> </span></t d> | |
250 | <td> <p style=" mso-add-sp ace: auto; font-size : 10pt; te xt-align: left;">To | |
251 | ens ure proper viewing o f widgets and other on-screen elements, | |
252 | it is recomme nded that JLV is acc essed from a monitor set to a | |
253 | min imum scree n resoluti on of 1024 x 768 and viewed th rough Inte rnet | |
254 | Exp lorer 11 w ith zoom s et to 100% .</p> | |
255 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;">If | |
256 | bro wser windo w display issues per sist, plea se check y our monito r's | |
257 | scr een resolu tion and b rowser set tings. If necessary, log out | |
258 | of JLV, close the brows er window, adjust th e screen r esolution, | |
259 | ope n a new br owser wind ow, and th en log int o JLV agai n.</p> | |
260 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;"> < /p> | |
261 | <p s tyle="mso- add-space: auto; fon t-size: 10 pt; text-a lign: left ;">For | |
262 | mor e informat ion, see < span style ="line-hei ght: 150%; "><a href= "System_Re quirements .htm" titl e="System_ Requiremen ts.htm">Sy stem | |
263 | Req uirements< /a>.</span ></p></td> | |
264 | </ tr> | |
265 | <t r> | |
266 | <td id="row9"> <p style=" text-align : left;">C onnection Status ale rt | |
267 | or error disp layed in < span style ="font-wei ght: bold; ">Communit y | |
268 | Hea lth Summar ies and Do cuments – VA</span> widget:</p > | |
269 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">One o r more dat a | |
270 | sou rces could not be co nnected an d some ent ries will not appear .</p> | |
271 | <p s tyle="text -align: le ft;">or</p > | |
272 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">Error : DAS – Qu ery | |
273 | fai lure. HTTP error</p> </td> | |
274 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> These mess ages | |
275 | wil l appear w hen the VA VLER serv ice is not available . If eithe r | |
276 | mes sage persi sts after 5 minutes, the user should <a href="Cont acting_Sup port.htm" title="Con tacting_Su pport.htm" >contact | |
277 | sup port</a> t o report t he connect ion error. </p></td> | |
278 | </ tr> | |
279 | <t r> | |
280 | <td> <p style=" text-align : left;">E rror displ ayed in <s pan style= "font-weig ht: bold;" >Community | |
281 | Hea lth Summar ies and Do cuments – VA</span> widget:</p > | |
282 | <p s tyle="text -align: le ft; font-s tyle: ital ic;">Conne ction Erro r | |
283 | – N o Data</p> </td> | |
284 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> JLV receiv ed | |
285 | an empty or i nvalid pay load while retrievin g data fro m eHealth | |
286 | Exc hange (eHX ).</p></td > | |
287 | </ tr> | |
288 | <t r> | |
289 | <td id="row5"> <p style=" text-align : left;">A n error oc curred whi le | |
290 | att empting to retrieve the docume nt.</p> | |
291 | <p s tyle="font -style: it alic; text -align: le ft;">or</p > | |
292 | <p s tyle="text -align: le ft;">An er ror occurr ed while a ttempting | |
293 | to display th e document .</p></td> | |
294 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> These mess ages | |
295 | may occur whe n a user a ttempts to view a do cument in the <span | |
296 | sty le="font-w eight: bol d;">Commun ity Health Summaries and Docum ents | |
297 | – V A</span> w idget, but JLV is un able to re trieve the document | |
298 | or JLV is una ble to con vert the d ocument to HTML.</p> </td> | |
299 | </ tr> | |
300 | <t r> | |
301 | <td id="row10" ><p style= "text-alig n: left;"> JLV Button in CPRS | |
302 | doe s nothing. </p></td> | |
303 | <td> <p style=" mso-add-sp ace: auto; text-alig n: left;"> <span styl e="mso-add -space: au to;">WHAT? | |
304 | Cli cking the JLV button in CPRS d oes not op en JLV.</s pan></p> | |
305 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">WHY? If happen ing | |
306 | to all users, the JLV b utton may be configu red incorr ectly. If | |
307 | jus t happenin g to some users, the y are like ly using G oogle Chro me | |
308 | as their defa ult Browse r.</p> | |
309 | <p s tyle="mso- add-space: auto; tex t-align: l eft;"><spa n style="m so-add-spa ce: auto;" >FIX | |
310 | IT: </span></p > | |
311 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">1) C lick <span | |
312 | sty le="font-w eight: bol d;">Start< /span> men u, then se lect Defau lt | |
313 | Pro grams in r ight pane. </p> | |
314 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">2) C lick <span | |
315 | sty le="font-w eight: bol d;">Set yo ur default programs< /span>.</p > | |
316 | <p s tyle="mso- add-space: auto; tex t-align: l eft;">3) C lick Inter net | |
317 | Exp lorer from the list, then clic k <span st yle="font- weight: bo ld;">Set | |
318 | thi s program as default </span>.</ p></td> | |
319 | </ tr> | |
320 | </table> | |
321 | <p> < /p> | |
322 | ||
323 | </body> | |
324 | </html> |
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