Please review the following patient search error messages and troubleshooting tips if you are unable to perform a patient search in JLV.
Error Message | Troubleshooting Tips |
MVI Error: Your query yields too many results. Please modify your search parameters to narrow the search. |
JLV adheres to VA guidelines and blocks the search results when the search request yields more than 10 patients. Modify the information entered into the Patient Search dialog box to reduce the number of patients matching the entered identifiers. |
MVI Error: Application Reject. There was an error attempting to process your query. Please modify your search parameters and try again. |
There may be one or more errors in the information entered into the Patient Search dialog fields. Please validate your patient identifiers and try the search again. If problems persist, there may be an error in the query from MVI to DEERS (external process to JLV) or an error occurred between MVI and DEERS. |
MVI
Error: Patient not found with search elements entered, please provide additional patient identifying information and search again. |
This message is presented to the user when a patient search is performed and the patient is not found with the identifiers used. Click OK in the dialog box presented to return to the Patient Search window and search for the patient again using additional search criteria or other patient identifiers. |
You do not have authorization to view this record. Security regulations prohibit computer access to your own medical record. |
Following VA security regulations, JLV does not allow access to a user’s own medical records. |
You do not have authorization to view this record. Your SSN is missing from the NEW PERSON file. Contact your ACP Coordinator. |
Following VA policy, JLV does not allow access to patient records if the JLV user’s SSN is not in the user’s VistA profile. |
Related topics: