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<BODY><FONT size=2 face="Tahoma, Verdana, Arial">Invoked by Unified Service Desk aware computer telephony integration (CTI) adapters before transferring a call. This event gives you the opportunity to store data for call transfers. Generally, there will be an action on the CTI adapter to store an ID or other data for a transfer that would be called when this event is invoked.</FONT></BODY></HTML>