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| # | Location | File | Last Modified |
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| 1 | Fri Jun 22 18:31:22 2018 UTC | ||
| 2 | v1603_release_60.zip\Docs | 178081 - 725484_ Impacted Service Line.docx | Thu Jun 21 19:33:55 2018 UTC |
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| 1 | 178081: 72 5484: Impa cted Servi ce Line | |||||
| 2 | ||||||
| 3 | Creation D ate: May 9, 2018 11 :00:24 AM (UTC-05:00 )Last Modi fied: May 9, 2018 11 :03:46 AM (UTC-05:00 ) | |||||
| 4 | ||||||
| 5 | State: Dra ft | |||||
| 6 | Originator : Gibbons , Joel D. (Booz Alle n Hamilton )Owner: Ty pe: Manual | |||||
| 7 | Test Data: Unassigne d | |||||
| 8 | ||||||
| 9 | Descriptio n: 725484 : Impacted Service L ine | |||||
| 10 | ||||||
| 11 | Summary | |||||
| 12 | ||||||
| 13 | Categories | |||||
| 14 | Function: Unassigned | |||||
| 15 | Test Phase : Integrat ion Test | |||||
| 16 | ||||||
| 17 | Formal Rev iew | |||||
| 18 | ||||||
| 19 | ||||||
| 20 | General Co mments | |||||
| 21 | ||||||
| 22 | ||||||
| 23 | Step 1 | |||||
| 24 | Execution Step | |||||
| 25 | ||||||
| 26 | Descriptio n* | |||||
| 27 | Expected R esults | |||||
| 28 | Only the P A and PASU P roles ca n assign a n Impacted SL.Manual Steps | |||||
| 29 | ||||||
| 30 | ||||||
| 31 | ||||||
| 32 | ||||||
| 33 | ||||||
| 34 | VPAC | |||||
| 35 | On the Int eraction t ab > Reque st Detail section. V erify the Impacted S ervice Lin e field is locked wh en you: | |||||
| 36 | ||||||
| 37 | Open any i nteraction from the dashboard. | |||||
| 38 | ||||||
| 39 | Open the V eteran ses sion tab a nd click C reate Inte raction. | |||||
| 40 | ||||||
| 41 | Click on A NONYMOUS R OC. | |||||
| 42 | SLA | |||||
| 43 | On the Int eraction t ab > Reque st Detail section. V erify the Impacted S ervice Lin e field is locked wh en you: | |||||
| 44 | ||||||
| 45 | Open any i nteraction from the dashboard. | |||||
| 46 | ||||||
| 47 | Open the V eteran ses sion tab a nd click C reate Inte raction. | |||||
| 48 | ||||||
| 49 | Click on A NONYMOUS R OC. | |||||
| 50 | ||||||
| 51 | On the Int eraction t ab > Reque st Detail section. V erify the Impacted S ervice Lin e field is locked wh en you: | |||||
| 52 | ||||||
| 53 | Open any i nteraction from the dashboard (via RoC l ink in Req uest… can' t save b/c read-only ). | |||||
| 54 | SL | |||||
| 55 | ||||||
| 56 | ||||||
| 57 | ||||||
| 58 | ||||||
| 59 | Comments | |||||
| 60 | Validates Attachment s | |||||
| 61 | ||||||
| 62 | ||||||
| 63 | Step 2 | |||||
| 64 | Execution Step | |||||
| 65 | ||||||
| 66 | Descriptio n* | |||||
| 67 | ||||||
| 68 | PA | |||||
| 69 | Load a cus tomer by M VI Search (Byrd, edi pi | |||||
| 70 | 1607998511 ) | |||||
| 71 | ||||||
| 72 | Create an Interactio n with you rself as P A, Patient Contactin g. | |||||
| 73 | ||||||
| 74 | Create Req uest A at 629/629BY, Priority= 1-Crisis, Code=SC01 | |||||
| 75 | ||||||
| 76 | Click Assi gn to VPAC =Yes. Veri fy the Ass igned/ Imp acted SL f ields lock . | |||||
| 77 | ||||||
| 78 | Click Assi gn to VPAC =No. Verif y the Assi gned/ Impa cted SL fi elds unloc k. | |||||
| 79 | ||||||
| 80 | Click Assi gned Servi ce Line = Administra tive. Ver ify the As sign to VP AC & Impac ted SL fie lds lock. | |||||
| 81 | ||||||
| 82 | Clear the Assigned S ervice Lin e field. Verify the Assign to VPAC & Im pacted SL fields unl ock. | |||||
| 83 | Expected R esults | |||||
| 84 | Impacted S L field lo cks when A ssign to V PAC=Yes or Assigned SL field i s set. | |||||
| 85 | ||||||
| 86 | Comments | |||||
| 87 | Validates | |||||
| 88 | Attachment s | |||||
| 89 | ||||||
| 90 | ||||||
| 91 | Step 3 | |||||
| 92 | Execution Step | |||||
| 93 | ||||||
| 94 | Descriptio n* | |||||
| 95 | ||||||
| 96 | PA | |||||
| 97 | Click Assi gned Servi ce Line = Administra tive. Ver ify | |||||
| 98 | the Assign to VPAC & Impacted SL fields lock. | |||||
| 99 | ||||||
| 100 | Click Add Request to save Requ est A. Ver ify it sho ws up in t he Request Summary g rid. | |||||
| 101 | Create Req uest B at 629/629BY, Priority= 2-Emergent , | |||||
| 102 | Code=SC02 | |||||
| 103 | ||||||
| 104 | Click Impa cted Servi ce Line = Administra tive. Ver ify the As sign to VP AC & Impac ted SL fie lds lock. | |||||
| 105 | ||||||
| 106 | ||||||
| 107 | ||||||
| 108 | Click Add Request to save Requ est B. Ve rify it sh ows up in the Reques t Summary grid. | |||||
| 109 | ||||||
| 110 | Expected R esults | |||||
| 111 | Able to cr eate reque sts with/w ithout Imp acted SL s et. Commen ts | |||||
| 112 | Validates | |||||
| 113 | ||||||
| 114 | Attachment s | |||||
| 115 | ||||||
| 116 | ||||||
| 117 | Step 4 | |||||
| 118 | Execution Step | |||||
| 119 | ||||||
| 120 | Descriptio n* | |||||
| 121 | ||||||
| 122 | PA | |||||
| 123 | Double-cli ck Request A to open the Reque st session | |||||
| 124 | tab. | |||||
| 125 | ||||||
| 126 | Clear the Assigned S ervice Lin e field. C lick away or press t he Tab key . | |||||
| 127 | ||||||
| 128 | Verify the Assign to VPAC & Im pacted SL fields unl ock. | |||||
| 129 | ||||||
| 130 | Click Save . (if you don't, bot h Assigned / Impacted are set) | |||||
| 131 | Click Impa cted SL = Administra tive. Ver ify the As sign to VP AC & Impac ted SL fie lds lock. Click Sav e. | |||||
| 132 | ||||||
| 133 | At this po int, the s tatus is O pen. Clic k ASSIGN T O SELF / A ssign to M e from the session t ab toolbar . | |||||
| 134 | ||||||
| 135 | Verify sta tus is In Progress. | |||||
| 136 | ||||||
| 137 | NOTE: the Resolve Re quest butt on is not presented unless you refresh a t this poi nt - DEFEC T | |||||
| 138 | ||||||
| 139 | Add a Reso lution Act ivity, and Resolve t he Request . Verify t he Status= Closed and the reque st is read -only. | |||||
| 140 | Dismiss th e Request tab to ret urn to the Interacti on tab. | |||||
| 141 | Expected R esults | |||||
| 142 | Able to re take the A ssigned SL Request, document t he Impacte d SL, and resolve th e Request. | |||||
| 143 | ||||||
| 144 | Comments | |||||
| 145 | Validates | |||||
| 146 | ||||||
| 147 | ||||||
| 148 | ||||||
| 149 | Attachment s | |||||
| 150 | ||||||
| 151 | ||||||
| 152 | Step 5 | |||||
| 153 | Execution Step | |||||
| 154 | ||||||
| 155 | Descriptio n* | |||||
| 156 | ||||||
| 157 | PA | |||||
| 158 | Double-cli ck Request B to open the Reque st session | |||||
| 159 | tab. | |||||
| 160 | ||||||
| 161 | Clear the Impacted S ervice Lin e field. C lick away or press t he Tab key . | |||||
| 162 | ||||||
| 163 | Verify the Assign to VPAC & As signed SL fields unl ock. | |||||
| 164 | ||||||
| 165 | Click Save . (if you don't, bot h Assigned / Impacted are set) | |||||
| 166 | Click Assi gned SL = Administra tive. Ver ify the As sign to VP AC & Impac ted SL fie lds lock. Click Sav e. | |||||
| 167 | ||||||
| 168 | Verify the status is Assigned. (Ready to work by t he SL) | |||||
| 169 | ||||||
| 170 | Dismiss th e Request tab to ret urn to the Interacti on tab. | |||||
| 171 | Expected R esults | |||||
| 172 | Able to go from Impa cted SL to Assigned SL for Ser vice Line to work. | |||||
| 173 | ||||||
| 174 | Comments | |||||
| 175 | Validates | |||||
| 176 | Attachment s | |||||
| 177 | ||||||
| 178 | ||||||
| 179 | Step 6 | |||||
| 180 | Execution Step | |||||
| 181 | ||||||
| 182 | Descriptio n* | |||||
| 183 | SL | |||||
| 184 | From the Q UEUES, ope n Request B (Assigne d status) | |||||
| 185 | in the PAT S: Availab le Request s to Work On view | |||||
| 186 | ||||||
| 187 | At this po int, the s tatus is O pen. Click ASSIGN TO SELF / As sign to Me from the session ta b toolbar. | |||||
| 188 | ||||||
| 189 | Verify sta tus is In Progress. | |||||
| 190 | Add a few Actions, b ut not a R esolution. Exit the applicatio n; the PA will take it over. | |||||
| 191 | Expected R esults | |||||
| 192 | The reques t status i s In Progr ess with a SL | |||||
| 193 | ||||||
| 194 | ||||||
| 195 | ||||||
| 196 | Step 7 | |||||
| 197 | Execution Step | |||||
| 198 | ||||||
| 199 | Descriptio n* | |||||
| 200 | ||||||
| 201 | PA | |||||
| 202 | On the Das board, ope n request that is Du e for PA a nd | |||||
| 203 | assigned t o a SL (st atus=InPro gress). | |||||
| 204 | ||||||
| 205 | Verify the Impacted Service Li ne field i s locked ( because it 's assigne d to the S L). | |||||
| 206 | ||||||
| 207 | Click in t he Assigne d Service Line field and delet e the assi gnment. | |||||
| 208 | ||||||
| 209 | Click away from the field or p ress tab. Verify the Impacted Service Li ne field i s now unlo cked. | |||||
| 210 | ||||||
| 211 | Click Save . | |||||
| 212 | ||||||
| 213 | Click the Impacted S ervice Lin e pulldown selector. Select th e same Ser vice Line. Click Sav e. | |||||
| 214 | ||||||
| 215 | Click ASSI GN TO SELF , then Ass ign to Me. Verify St atus = In Progress & the Resol ve Request button di splays. | |||||
| 216 | ||||||
| 217 | Add a Reso lution Act ivity and click Reso lve Reques t. | |||||
| 218 | ||||||
| 219 | Verify the Status go es to Clos ed and the Request r ecord is n ow read-on ly. | |||||
| 220 | Expected R esults | |||||
| 221 | Able to ta ke back a request fr om the SL when it is In Progre ss | |||||
| 222 | ||||||
| 223 | Comments | |||||
| 224 | Validates | |||||
| 225 | Attachment s | |||||
| 226 | ||||||
| 227 | ||||||
| 228 | Impacted S L field be havior sam e as PA ro le. | |||||
| 229 | Step 8 | |||||
| 230 | Execution Step | |||||
| 231 | ||||||
| 232 | Descriptio n* | |||||
| 233 | ||||||
| 234 | PASUP | |||||
| 235 | Repeat the testing p erformed f or the PA role. | |||||
| 236 | Expected R esults | |||||
| 237 | ||||||
| 238 | ||||||
| 239 | Associated E-Signatu res | |||||
| 240 | ||||||
| 241 | ||||||
| 242 | SignedActi onSignerCo mmentAddit ional Info rmation |
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