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| # | Location | File | Last Modified |
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| 1 | Fri Jun 22 18:30:44 2018 UTC | ||
| 2 | v1603_release_60.zip\Docs | 176597 - 618199 Printing an Interaction.docx | Thu Jun 21 15:27:31 2018 UTC |
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| 1 | 176597: 61 8199 Print ing an Int eraction | |||||
| 2 | ||||||
| 3 | Creation D ate: Apr 27, 2018 1 2:15:34 PM (UTC-05:0 0)Last Mod ified: Apr 27, 2018 12:18:27 P M (UTC-05: 00) | |||||
| 4 | ||||||
| 5 | State: Dra ft | |||||
| 6 | Originator : Gibbons , Joel D. (Booz Alle n Hamilton )Owner: Ty pe: Manual | |||||
| 7 | Test Data: Unassigne d | |||||
| 8 | ||||||
| 9 | Descriptio n: 618199 Printing an Interac tion | |||||
| 10 | ||||||
| 11 | Summary | |||||
| 12 | ||||||
| 13 | Categories | |||||
| 14 | Function: Unassigned | |||||
| 15 | Test Phase : Integrat ion Test | |||||
| 16 | ||||||
| 17 | Formal Rev iew | |||||
| 18 | ||||||
| 19 | ||||||
| 20 | General Co mments | |||||
| 21 | ||||||
| 22 | Manual Ste ps | |||||
| 23 | ||||||
| 24 | ||||||
| 25 | Step 1 | |||||
| 26 | Execution Step | |||||
| 27 | ||||||
| 28 | Descriptio n* | |||||
| 29 | ||||||
| 30 | PA | |||||
| 31 | Interactio n has a Pr int Intera ction butt on in | |||||
| 32 | the ribbon where clo se interac tion is | |||||
| 33 | Button is only visib le for aut horized us ers (PA, P A Supervis or, VPAC, Privacy Of ficer) | |||||
| 34 | ||||||
| 35 | System sho uld captur e a histor y of users printing the Intera ction that can be ac cessed via Advanced Find or Re ports. | |||||
| 36 | Interactio n Number | |||||
| 37 | Date/Time Printed (P DF Generat ed) | |||||
| 38 | Veteran | |||||
| 39 | User who p rinted (ge nerated PD F) | |||||
| 40 | Print Reas on | |||||
| 41 | Other Prin t Reason | |||||
| 42 | ||||||
| 43 | ||||||
| 44 | ||||||
| 45 | Expected R esults | |||||
| 46 | INFO: Stat ement of A Cs Comment s | |||||
| 47 | Validates | |||||
| 48 | ||||||
| 49 | Attachment s | |||||
| 50 | ||||||
| 51 | ||||||
| 52 | Step 2 | |||||
| 53 | Execution Step | |||||
| 54 | ||||||
| 55 | Descriptio n* | |||||
| 56 | ||||||
| 57 | PA | |||||
| 58 | Open an in teraction from the d ashboard. | |||||
| 59 | Make sure the ROC is fully pop ulated wit h multiple CEs and a t least on e Request is logged. | |||||
| 60 | ||||||
| 61 | Note the I nteraction Number (C -xxx. yyyy nnnn) and the Vetera n name. | |||||
| 62 | ||||||
| 63 | Verify the Print Int eraction b utton is a vailable o n the Inte raction se ssion tab ribbon. | |||||
| 64 | ||||||
| 65 | Click the Print Inte raction bu tton. Ver ify a new Print sess ion tab op ens. | |||||
| 66 | ||||||
| 67 | Verify the Print Rea son is a r equired se lection, a nd options present e xposed. | |||||
| 68 | ||||||
| 69 | Select Oth er. Verify the Other Print Rea son text f ield is ex posed and required. | |||||
| 70 | Enter "Tes ting 61819 9" in the text field . Click th e green Pr int Intera ction butt on. | |||||
| 71 | Expected R esults | |||||
| 72 | Print Inte raction bu tton prese nt, functi onal. Comm ents | |||||
| 73 | Validates | |||||
| 74 | ||||||
| 75 | Attachment s | |||||
| 76 | ||||||
| 77 | ||||||
| 78 | Step 3 | |||||
| 79 | Execution Step | |||||
| 80 | ||||||
| 81 | ||||||
| 82 | ||||||
| 83 | Descriptio n* | |||||
| 84 | ||||||
| 85 | PA | |||||
| 86 | Verify a R eport is g enerated. | |||||
| 87 | Verify you can expor t the Prin t Report t o a local PDF. | |||||
| 88 | ||||||
| 89 | Open the l ocal PDF. Verify PDF contains accurate i nformation from the Interactio n. | |||||
| 90 | Expected R esults | |||||
| 91 | Print Repo rt generat ed, export ed, accura te. Commen ts | |||||
| 92 | Validates | |||||
| 93 | ||||||
| 94 | Attachment s | |||||
| 95 | ||||||
| 96 | ||||||
| 97 | Step 4 | |||||
| 98 | Execution Step | |||||
| 99 | ||||||
| 100 | Descriptio n* | |||||
| 101 | ||||||
| 102 | VPAC | |||||
| 103 | Open an in teraction from the d ashboard. | |||||
| 104 | Verify the Print Int eraction t ool is ava ilable on the Intera ction sess ion tab ri bbon. | |||||
| 105 | ||||||
| 106 | Verify the ability t o print/ex port as de scribed ab ove. | |||||
| 107 | Expected R esults | |||||
| 108 | VPAC role able to Pr int Intera ction Comm ents | |||||
| 109 | Validates | |||||
| 110 | ||||||
| 111 | Attachment s | |||||
| 112 | ||||||
| 113 | ||||||
| 114 | Step 5 | |||||
| 115 | Execution Step | |||||
| 116 | ||||||
| 117 | Descriptio n* | |||||
| 118 | FOIA | |||||
| 119 | Note: Did not have a FOIA logi n prepared in | |||||
| 120 | advance. U sed repurp osed SLSUP Login. | |||||
| 121 | Log in usi ng the FOI A role. | |||||
| 122 | ||||||
| 123 | Load a vet eran used in previou s steps (i .e., has I nteraction s) using M VI Search. | |||||
| 124 | ||||||
| 125 | ||||||
| 126 | ||||||
| 127 | Scroll to the Intera ction Summ ary. Open any | |||||
| 128 | interactio n by doubl e-clicking one in th e grid. | |||||
| 129 | Verify the Print Int eraction t ool is ava ilable on the Intera ction sess ion tab. | |||||
| 130 | ||||||
| 131 | Verify the ability t o print/ex port as de scribed ab ove. | |||||
| 132 | ||||||
| 133 | Expected R esults | |||||
| 134 | FOIA role able to Pr int Intera ction Comm ents | |||||
| 135 | Validates | |||||
| 136 | ||||||
| 137 | Attachment s | |||||
| 138 | ||||||
| 139 | ||||||
| 140 | Step 6 | |||||
| 141 | Execution Step | |||||
| 142 | ||||||
| 143 | Descriptio n* | |||||
| 144 | ||||||
| 145 | PASUP | |||||
| 146 | Open an in teraction from the d ashboard. | |||||
| 147 | Verify the Print Int eraction t ool is ava ilable on the Intera ction sess ion tab ri bbon. | |||||
| 148 | ||||||
| 149 | Verify the ability t o print/ex port as de scribed ab ove. | |||||
| 150 | Expected R esults | |||||
| 151 | PASUP role able to P rint Inter action Com ments | |||||
| 152 | Validates | |||||
| 153 | ||||||
| 154 | Attachment s | |||||
| 155 | ||||||
| 156 | ||||||
| 157 | Step 7 | |||||
| 158 | Execution Step | |||||
| 159 | ||||||
| 160 | Descriptio n* | |||||
| 161 | ||||||
| 162 | PASUP | |||||
| 163 | Click the REPORTS to ol from th e banner. | |||||
| 164 | Click NEW. | |||||
| 165 | Create a r eport temp late to di splay Prin t History Records fo r the last X days. | |||||
| 166 | ||||||
| 167 | Verify the logging i nformation is captur ed in the Report: | |||||
| 168 | ||||||
| 169 | ||||||
| 170 | ||||||
| 171 | Interactio n Number | |||||
| 172 | Date/Time Printed (P DF Generat ed) | |||||
| 173 | Veteran | |||||
| 174 | User who p rinted (ge nerated PD F) | |||||
| 175 | Print Reas on | |||||
| 176 | Other Prin t Reason | |||||
| 177 | Run the re port and e xport the PDF. | |||||
| 178 | ||||||
| 179 | ||||||
| 180 | Expected R esults | |||||
| 181 | Able to vi ew print h istory log ging param eters via Reports Co mments | |||||
| 182 | Validates | |||||
| 183 | ||||||
| 184 | Attachment s | |||||
| 185 | ||||||
| 186 | ||||||
| 187 | Step 8 | |||||
| 188 | Execution Step | |||||
| 189 | ||||||
| 190 | Descriptio n* | |||||
| 191 | ||||||
| 192 | PASUP | |||||
| 193 | Click the REPORTS to ol from th e banner. | |||||
| 194 | Click NEW. | |||||
| 195 | Click Adva nced Find. | |||||
| 196 | Select Loo k For: Pri nt History Records S elect Reco rd Printed equals Ye s | |||||
| 197 | Add the co lumns list ed above t hen hit "! " | |||||
| 198 | Expected R esults | |||||
| 199 | Able to vi ew print h istory log ging param eters via Advanced F ind Commen ts | |||||
| 200 | Validates | |||||
| 201 | ||||||
| 202 | Attachment s | |||||
| 203 | ||||||
| 204 | ||||||
| 205 | Step 9 | |||||
| 206 | Execution Step | |||||
| 207 | ||||||
| 208 | ||||||
| 209 | ||||||
| 210 | Descriptio n* | |||||
| 211 | ||||||
| 212 | SLA | |||||
| 213 | Open an in teraction from the d ashboard. | |||||
| 214 | ||||||
| 215 | Verify the Print Int eraction t ool is NOT available on the In teraction session ta b ribbon. | |||||
| 216 | Expected R esults | |||||
| 217 | Only PA, P ASUP, VPAC , and FOIA roles all owed to pr int Commen ts | |||||
| 218 | Validates | |||||
| 219 | ||||||
| 220 | Attachment s | |||||
| 221 | ||||||
| 222 | Associated E-Signatu res | |||||
| 223 | ||||||
| 224 | ||||||
| 225 | SignedActi onSignerCo mmentAddit ional Info rmation |
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