<?xml version="1.0" encoding="utf-8"?><Report xmlns="http://schemas.microsoft.com/sqlserver/reporting/2008/01/reportdefinition" xmlns:rd="http://schemas.microsoft.com/SQLServer/reporting/reportdesigner"><Body><ReportItems><Textbox Name="Textbox1"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Requests Resolved within 14 Days</Value><Style><FontSize>14pt</FontSize></Style></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox1</rd:DefaultName><Top>0.14458in</Top><Left>0.13417in</Left><Height>0.3125in</Height><Width>3.54167in</Width><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox2"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Report Date Range: " &amp; Parameters!StartDate.Value &amp; " - 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/><Style><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox56</rd:DefaultName><Style><Border><Style>None</Style></Border><TopBorder><Color>Silver</Color><Style>Solid</Style><Width>1.5pt</Width></TopBorder><BottomBorder><Color>Silver</Color><Style>Solid</Style><Width>1.5pt</Width></BottomBorder><LeftBorder><Color>Silver</Color><Style>Solid</Style><Width>1.5pt</Width></LeftBorder><RightBorder><Color>Silver</Color><Style>Solid</Style><Width>1.5pt</Width></RightBorder><BackgroundColor>Silver</BackgroundColor><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow><TablixRow><Height>0.26562in</Height><TablixCells><TablixCell><CellContents><Textbox Name="ResolutionDate"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!ResolutionDate.Value</Value><Style><Format>M/d/yyyy</Format></Style></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>ResolutionDate</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox52"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountResolved.Value</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox52</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="CountMetStandard"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountMetStandard.Value</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>CountMetStandard</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox 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Fields!CountMetStandard.Value/Fields!CountResolved.Value,0)</Value><Style><Format>0.00%</Format></Style></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox14</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="CountResolved"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value /><Style /></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>CountResolved</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><BackgroundColor>Silver</BackgroundColor><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="ActiveAsOfResolutionDate"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!ActiveAsOfResolutionDate.Value</Value><Style /></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>ActiveAsOfResolutionDate</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox55"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountResolved.Value+Fields!ActiveAsOfResolutionDate.Value</Value><Style /></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox55</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow></TablixRows></TablixBody><TablixColumnHierarchy><TablixMembers><TablixMember /><TablixMember /><TablixMember /><TablixMember /><TablixMember /><TablixMember /><TablixMember /><TablixMember /></TablixMembers></TablixColumnHierarchy><TablixRowHierarchy><TablixMembers><TablixMember><KeepWithGroup>After</KeepWithGroup></TablixMember><TablixMember><KeepWithGroup>After</KeepWithGroup></TablixMember><TablixMember><Group Name="Details" /><TablixMembers><TablixMember /></TablixMembers></TablixMember></TablixMembers></TablixRowHierarchy><RepeatColumnHeaders>true</RepeatColumnHeaders><FixedColumnHeaders>true</FixedColumnHeaders><DataSetName>Results</DataSetName><Top>1.67583in</Top><Left>0.06125in</Left><Height>0.76041in</Height><Width>5.44791in</Width><ZIndex>4</ZIndex><Style><Border><Style>None</Style></Border></Style></Tablix><Chart Name="Chart1"><ChartCategoryHierarchy><ChartMembers><ChartMember><Group Name="Chart1_CategoryGroup"><GroupExpressions><GroupExpression>=Fields!ResolutionDate.Value</GroupExpression></GroupExpressions></Group><SortExpressions><SortExpression><Value>=Fields!ResolutionDate.Value</Value></SortExpression></SortExpressions><Label>=Fields!ResolutionDate.Value</Label></ChartMember></ChartMembers></ChartCategoryHierarchy><ChartSeriesHierarchy><ChartMembers><ChartMember><Label>Count Resolved</Label></ChartMember></ChartMembers></ChartSeriesHierarchy><ChartData><ChartSeriesCollection><ChartSeries Name="CountMetStandard"><ChartDataPoints><ChartDataPoint><ChartDataPointValues><Y>=max(Fields!CountMetStandard.Value / Fields!CountResolved.Value)</Y></ChartDataPointValues><ChartDataLabel><Style /></ChartDataLabel><Style /><ChartMarker><Style /></ChartMarker><DataElementOutput>Output</DataElementOutput></ChartDataPoint></ChartDataPoints><Type>Bar</Type><Style /><ChartEmptyPoints><Style /><ChartMarker><Style /></ChartMarker><ChartDataLabel><Style /></ChartDataLabel></ChartEmptyPoints><ValueAxisName>Primary</ValueAxisName><CategoryAxisName>Primary</CategoryAxisName><ChartSmartLabel><CalloutLineColor>Black</CalloutLineColor><MinMovingDistance>0pt</MinMovingDistance></ChartSmartLabel></ChartSeries></ChartSeriesCollection></ChartData><ChartAreas><ChartArea Name="Default"><ChartCategoryAxes><ChartAxis Name="Primary"><Style><Format>M/d/yy</Format></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><Interval>1</Interval><IntervalType>Default</IntervalType><ChartMajorGridLines><Enabled>True</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><Reverse>true</Reverse><CrossAt>NaN</CrossAt><Minimum>NaN</Minimum><Maximum>NaN</Maximum><MaxFontSize>8pt</MaxFontSize><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartCategoryAxes><ChartValueAxes><ChartAxis Name="Primary"><Style><FontSize>8pt</FontSize><Format>0%</Format></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><Interval>0.1</Interval><IntervalType>Number</IntervalType><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Minimum>0</Minimum><Maximum>1</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartValueAxes><Style><BackgroundGradientType>None</BackgroundGradientType></Style></ChartArea></ChartAreas><ChartTitles><ChartTitle Name="Title1"><Caption>Percentage of Requests Resolved within 14 Day Standard</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartTitle></ChartTitles><Palette>BrightPastel</Palette><DynamicHeight>=Switch(ReportItems("HiddenTextBox").Value&lt;=1,"1.5 in",
    ReportItems("HiddenTextBox").Value=2, "1.8 in",
    ReportItems("HiddenTextBox").Value=3, "2.2 in",
    ReportItems("HiddenTextBox").Value=4, "2.5 in",
    ReportItems("HiddenTextBox").Value=5, "3 in",
    ReportItems("HiddenTextBox").Value&gt;5,(ReportItems("HiddenTextBox").Value -
                        (ReportItems("HiddenTextBox").Value/1.5)) &amp;" in"
    )</DynamicHeight><ChartBorderSkin><Style><BackgroundColor>Gray</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType><Color>White</Color></Style></ChartBorderSkin><ChartNoDataMessage Name="NoDataMessage"><Caption>No Data Available</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartNoDataMessage><DataSetName>Results</DataSetName><Top>2.61333in</Top><Left>0.01042in</Left><Height>5in</Height><Width>5.91542in</Width><ZIndex>5</ZIndex><Style><Border><Style>None</Style></Border><BackgroundColor>White</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType></Style></Chart><Textbox Name="HiddenTextBox"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=count(Fields!ResolutionDate.Value, "Results")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><Top>1.31333in</Top><Left>4.92584in</Left><Height>0.25in</Height><Width>1in</Width><ZIndex>6</ZIndex><Visibility><Hidden>true</Hidden></Visibility><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></ReportItems><Height>7.61333in</Height><Style /></Body><Width>6.38833in</Width><Page><PageFooter><Height>0.29167in</Height><PrintOnFirstPage>true</PrintOnFirstPage><PrintOnLastPage>true</PrintOnLastPage><ReportItems><Textbox Name="Textbox17"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value> Page </Value><Style /></TextRun><TextRun><Value>=Globals!PageNumber</Value><Style /></TextRun><TextRun><Value> of </Value><Style /></TextRun><TextRun><Value>=Globals!TotalPages</Value><Style /></TextRun></TextRuns><Style><TextAlign>Right</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox17</rd:DefaultName><Top>0.01389in</Top><Left>3.14458in</Left><Height>0.25in</Height><Width>2.77083in</Width><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox18"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Globals!ExecutionTime</Value><Style /></TextRun></TextRuns><Style><TextAlign>Left</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox18</rd:DefaultName><Top>0.04167in</Top><Left>0.01042in</Left><Height>0.25in</Height><Width>2.155in</Width><ZIndex>1</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></ReportItems><Style><Border><Style>None</Style></Border></Style></PageFooter><LeftMargin>1in</LeftMargin><RightMargin>1in</RightMargin><TopMargin>1in</TopMargin><BottomMargin>1in</BottomMargin><Style /></Page><AutoRefresh>0</AutoRefresh><DataSources><DataSource Name="MSCRM_DataSource"><DataSourceReference>MSCRM_DataSource</DataSourceReference><rd:SecurityType>None</rd:SecurityType><rd:DataSourceID>a8e0d1b4-7a61-4493-9584-a5de97c33143</rd:DataSourceID></DataSource></DataSources><DataSets><DataSet Name="AreaList"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>SELECT DISTINCT vhacrm_name
FROM            dbo.Filteredvhacrm_area
where statuscode = 1
order by vhacrm_name</CommandText></Query><Fields><Field Name="vhacrm_name"><DataField>vhacrm_name</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet><DataSet Name="SubAreaList"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><QueryParameters><QueryParameter Name="@Area"><Value>=Parameters!Area.Value</Value></QueryParameter></QueryParameters><CommandText>SELECT DISTINCT vhacrm_name, vhacrm_name AS Value
FROM            Filteredvhacrm_subareaintersection
WHERE        (vhacrm_areaintersectionidname IN (@Area)) AND (statuscode = 1)
UNION
SELECT        '(blank)' AS vhacrm_name, '0' AS Value
ORDER BY vhacrm_name</CommandText></Query><Fields><Field Name="vhacrm_name"><DataField>vhacrm_name</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="Value"><DataField>Value</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet><DataSet Name="Results"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><QueryParameters><QueryParameter Name="@Area"><Value>=Parameters!Area.Value</Value></QueryParameter><QueryParameter Name="@StartDate"><Value>=Parameters!StartDate.Value</Value></QueryParameter><QueryParameter Name="@Subarea"><Value>=Parameters!SubArea.Value</Value><rd:UserDefined>true</rd:UserDefined></QueryParameter><QueryParameter Name="@EndDate"><Value>=Parameters!EndDate.Value</Value></QueryParameter></QueryParameters><CommandText>SELECT        CAST(vhacrm_resolutiondate_date AS date) AS ResolutionDate, SUM(CASE WHEN statecode = 1 THEN 1 ELSE 0 END) AS CountResolved, SUM(CASE WHEN isnull(vhacrm_daysopen_number, 0) &lt;= 14 AND 
                         statecode = 1 THEN 1 ELSE 0 END) AS CountMetStandard, SUM(CASE WHEN isnull(vhacrm_daysopen_number, 0) &gt; 14 AND statecode = 1 THEN 1 ELSE 0 END) AS CountNotMet,
                             (SELECT        COUNT(incidentid) AS Expr1
                               FROM            FilteredIncident AS x
                               WHERE        (statecode &lt;&gt; 2) AND (createdon &lt;= ISNULL(CAST(FI.vhacrm_resolutiondate_date AS date), '12/31/9999')) AND (ISNULL(vhacrm_resolutiondate_date, '12/31/9999') 
                                                         &gt; CAST(FI.vhacrm_resolutiondate_date AS date))) AS ActiveAsOfResolutionDate
FROM            FilteredIncident AS FI
WHERE        (CAST(vhacrm_resolutiondate_date AS date) BETWEEN @StartDate AND @EndDate) AND (vhacrm_areaintersectionidname IN (@Area)) AND (Isnull(vhacrm_subareaintersectionidname, '0') IN (@Subarea))
GROUP BY CAST(vhacrm_resolutiondate_date AS date)
ORDER BY ResolutionDate</CommandText></Query><Fields><Field Name="ResolutionDate"><DataField>ResolutionDate</DataField><rd:TypeName>System.DateTime</rd:TypeName></Field><Field Name="CountResolved"><DataField>CountResolved</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="ActiveAsOfResolutionDate"><DataField>ActiveAsOfResolutionDate</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="CountMetStandard"><DataField>CountMetStandard</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="CountNotMet"><DataField>CountNotMet</DataField><rd:TypeName>System.Int32</rd:TypeName></Field></Fields></DataSet></DataSets><ReportParameters><ReportParameter Name="StartDate"><DataType>DateTime</DataType><DefaultValue><Values><Value>=DateAdd("d",-31,Today())</Value></Values></DefaultValue><Prompt>Report Start Date</Prompt></ReportParameter><ReportParameter Name="EndDate"><DataType>DateTime</DataType><DefaultValue><Values><Value>=DateAdd("d",-1,Today())</Value></Values></DefaultValue><Prompt>Report End Date</Prompt></ReportParameter><ReportParameter Name="Area"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>AreaList</DataSetName><ValueField>vhacrm_name</ValueField></DataSetReference></DefaultValue><Prompt>Area</Prompt><ValidValues><DataSetReference><DataSetName>AreaList</DataSetName><ValueField>vhacrm_name</ValueField><LabelField>vhacrm_name</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="SubArea"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>SubAreaList</DataSetName><ValueField>Value</ValueField></DataSetReference></DefaultValue><Prompt>Sub-Area</Prompt><ValidValues><DataSetReference><DataSetName>SubAreaList</DataSetName><ValueField>Value</ValueField><LabelField>vhacrm_name</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter></ReportParameters><rd:ReportUnitType>Inch</rd:ReportUnitType><rd:ReportID>d32fe1a9-7bf4-4a52-81ee-96d401801f0e</rd:ReportID></Report>