<?xml version="1.0" encoding="utf-8"?><Report xmlns="http://schemas.microsoft.com/sqlserver/reporting/2008/01/reportdefinition" xmlns:rd="http://schemas.microsoft.com/SQLServer/reporting/reportdesigner"><Body><ReportItems><Textbox Name="textbox1"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Percentage of Related Requests Resolved</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>16pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration><Color>#000000</Color></Style></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>textbox1</rd:DefaultName><Height>0.37in</Height><Width>7.49167in</Width><Style><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Chart Name="Chart1"><ChartCategoryHierarchy><ChartMembers><ChartMember><Group Name="Chart1_CategoryGroup"><GroupExpressions><GroupExpression>=Fields!MonthEndDate.Value</GroupExpression></GroupExpressions></Group><SortExpressions><SortExpression><Value>=Fields!MonthEndDate.Value</Value></SortExpression></SortExpressions><Label>=Left(MonthName(Month(Fields!MonthEndDate.Value)),3) &amp; "-" &amp; Year(Fields!MonthEndDate.Value)</Label></ChartMember></ChartMembers></ChartCategoryHierarchy><ChartSeriesHierarchy><ChartMembers><ChartMember><Label>Total Requests</Label></ChartMember></ChartMembers></ChartSeriesHierarchy><ChartData><ChartSeriesCollection><ChartSeries Name="Series"><ChartDataPoints><ChartDataPoint><ChartDataPointValues><Y>=Fields!CountFCR.Value/Fields!TotalRequests.Value</Y></ChartDataPointValues><ChartDataLabel><Style /><UseValueAsLabel>true</UseValueAsLabel></ChartDataLabel><Style /><ChartMarker><Type>Square</Type><Style /></ChartMarker><DataElementOutput>Output</DataElementOutput></ChartDataPoint></ChartDataPoints><Type>Line</Type><Style /><ChartEmptyPoints><Style /><ChartMarker><Style /></ChartMarker><ChartDataLabel><Style /></ChartDataLabel></ChartEmptyPoints><ValueAxisName>Primary</ValueAxisName><CategoryAxisName>Primary</CategoryAxisName><ChartSmartLabel><CalloutLineColor>Black</CalloutLineColor><MinMovingDistance>0pt</MinMovingDistance></ChartSmartLabel></ChartSeries></ChartSeriesCollection></ChartData><ChartAreas><ChartArea Name="Default"><ChartCategoryAxes><ChartAxis Name="Primary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Minimum>NaN</Minimum><Maximum>NaN</Maximum><IncludeZero>false</IncludeZero><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartCategoryAxes><ChartValueAxes><ChartAxis Name="Primary"><Style><FontSize>8pt</FontSize><Format>0.00%</Format></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Minimum>NaN</Minimum><Maximum>1</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartValueAxes><Style><BackgroundGradientType>None</BackgroundGradientType></Style></ChartArea></ChartAreas><ChartTitles><ChartTitle Name="Default"><Caption>First Contact Resolution Score</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><FontWeight>Bold</FontWeight><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartTitle></ChartTitles><Palette>BrightPastel</Palette><ChartBorderSkin><Style><BackgroundColor>Gray</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType><Color>White</Color></Style></ChartBorderSkin><ChartNoDataMessage Name="NoDataMessage"><Caption>No Data Available</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartNoDataMessage><DataSetName>ReportDetail</DataSetName><Top>1.36888in</Top><Left>2.61806in</Left><Height>3.4in</Height><Width>4.87361in</Width><ZIndex>1</ZIndex><Style><Border><Style>None</Style></Border><BackgroundColor>White</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType></Style></Chart><Textbox Name="Textbox23"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Interacted With (" &amp; IIF(Countrows("interactedwith") = Parameters!interactedwith.Count, "ALL)", JOIN(Parameters!interactedwith.Label,",")&amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.37027in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>2</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox24"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Area (" &amp; Microsoft.VisualBasic.Interaction.IIF(CountRows("filteredvhacrm_areaintersection") = Parameters!area.Count, "ALL)", Microsoft.VisualBasic.Strings.JOIN(Parameters!area.Label, ",") &amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.67583in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>3</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox25"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Type (" &amp; Microsoft.VisualBasic.Interaction.IIF(CountRows("vhacrm_typeintersection") = Parameters!type.Count, "ALL)", Microsoft.VisualBasic.Strings.JOIN(Parameters!type.Label, ",") &amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.9675in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>4</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Tablix Name="Tablix1"><TablixBody><TablixColumns><TablixColumn><Width>0.72417in</Width></TablixColumn><TablixColumn><Width>0.60834in</Width></TablixColumn><TablixColumn><Width>0.68333in</Width></TablixColumn><TablixColumn><Width>0.59167in</Width></TablixColumn></TablixColumns><TablixRows><TablixRow><Height>0.39166in</Height><TablixCells><TablixCell><CellContents><Textbox Name="Textbox12"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Period</Value><Style><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox12</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox2"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Total FCR</Value><Style><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox2</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox4"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Total Requests</Value><Style><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox4</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox6"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>FCR Score</Value><Style><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox6</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow><TablixRow><Height>0.25in</Height><TablixCells><TablixCell><CellContents><Textbox Name="MonthEndDate2"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Left(MonthName(Month(Fields!MonthEndDate.Value)),3) &amp; "-" &amp; Year(Fields!MonthEndDate.Value)</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>MonthEndDate2</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="CountFCR2"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountFCR.Value</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>CountFCR2</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="TotalRequests"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!TotalRequests.Value</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>TotalRequests</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="MonthEndDate"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountFCR.Value/Fields!TotalRequests.Value</Value><Style><FontSize>9pt</FontSize><Format>0.00%</Format></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>MonthEndDate</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow><TablixRow><Height>0.25in</Height><TablixCells><TablixCell><CellContents><Textbox Name="Textbox5"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Total</Value><Style><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox5</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox7"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Sum(Fields!CountFCR.Value)</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox7</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox8"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Sum(Fields!TotalRequests.Value)</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox8</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox9"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Sum(Fields!CountFCR.Value)/Sum(Fields!TotalRequests.Value)</Value><Style><FontSize>9pt</FontSize><Format>0.00%</Format></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox9</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow></TablixRows></TablixBody><TablixColumnHierarchy><TablixMembers><TablixMember /><TablixMember /><TablixMember /><TablixMember /></TablixMembers></TablixColumnHierarchy><TablixRowHierarchy><TablixMembers><TablixMember><KeepWithGroup>After</KeepWithGroup></TablixMember><TablixMember><Group Name="Details" /></TablixMember><TablixMember><KeepWithGroup>Before</KeepWithGroup></TablixMember></TablixMembers></TablixRowHierarchy><DataSetName>ReportDetail</DataSetName><Top>1.38556in</Top><Left>0.05in</Left><Height>0.89166in</Height><Width>2.60751in</Width><ZIndex>5</ZIndex><Style><Border><Style>None</Style></Border></Style></Tablix><Textbox Name="Textbox3"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Total Requests </Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun><TextRun><Value EvaluationMode="Constant">= Total Count of request records created for the month.</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun></TextRuns><Style /></Paragraph><Paragraph><TextRuns><TextRun><Value>Total FCR</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun><TextRun><Value EvaluationMode="Constant"> = Count of total requests for the month with a resolution of either (Answered Question/Inquiry or Non-Core)</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun></TextRuns><HangingIndent>-0.25in</HangingIndent><Style><TextAlign>Left</TextAlign><LineHeight>12pt</LineHeight></Style></Paragraph><Paragraph><TextRuns><TextRun><Value>FCR Score</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun><TextRun><Value> (Represented as a %) = Total FCR/Total Requests</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun></TextRuns><HangingIndent>-0.25in</HangingIndent><Style><TextAlign>Left</TextAlign><LineHeight>12pt</LineHeight></Style></Paragraph><Paragraph><TextRuns><TextRun><Value>Period</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun><TextRun><Value EvaluationMode="Constant"> = Month End</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>11pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration></Style></TextRun></TextRuns><HangingIndent>-0.25in</HangingIndent><Style><TextAlign>Left</TextAlign><LineHeight>12pt</LineHeight></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox3</rd:DefaultName><Top>4.96056in</Top><Left>0.03in</Left><Height>0.925in</Height><Width>7.31167in</Width><ZIndex>6</ZIndex><Style><Border><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></ReportItems><Height>6.25222in</Height><Style><Border><Style>None</Style></Border></Style></Body><Width>7.49167in</Width><Page><LeftMargin>1in</LeftMargin><RightMargin>1in</RightMargin><TopMargin>1in</TopMargin><BottomMargin>1in</BottomMargin><Style /></Page><AutoRefresh>0</AutoRefresh><DataSources><DataSource Name="MSCRM_DataSource"><DataSourceReference>MSCRM_DataSource</DataSourceReference><rd:SecurityType>Integrated</rd:SecurityType><rd:DataSourceID>117b903f-8c9f-4c8a-86f3-5f93859241c4</rd:DataSourceID></DataSource></DataSources><DataSets><DataSet Name="filteredvhacrm_areaintersection"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>select convert(nvarchar(36), vhacrm_areaintersectionid) vhacrm_areaintersectionid , vhacrm_areaidname
from filteredvhacrm_areaintersection </CommandText></Query><Fields><Field Name="vhacrm_areaintersectionid"><DataField>vhacrm_areaintersectionid</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="vhacrm_areaidname"><DataField>vhacrm_areaidname</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet><DataSet Name="vhacrm_typeintersection"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>SELECT     CONVERT(nvarchar(36), vhacrm_typeintersectionid) AS vhacrm_typeintersectionid, vhacrm_typeidname, statecode
FROM        Filteredvhacrm_typeintersection
WHERE     (statecode = 0)</CommandText></Query><Fields><Field Name="vhacrm_typeintersectionid"><DataField>vhacrm_typeintersectionid</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="vhacrm_typeidname"><DataField>vhacrm_typeidname</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="statecode"><DataField>statecode</DataField><rd:TypeName>System.Int32</rd:TypeName></Field></Fields></DataSet><DataSet Name="ReportDetail"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><QueryParameters><QueryParameter Name="@StartDate"><Value>=Parameters!StartDate.Value</Value></QueryParameter><QueryParameter Name="@interactedwith"><Value>=Parameters!interactedwith.Value</Value></QueryParameter><QueryParameter Name="@EndDate"><Value>=Parameters!EndDate.Value</Value></QueryParameter><QueryParameter Name="@area"><Value>=Parameters!area.Value</Value></QueryParameter><QueryParameter Name="@type"><Value>=Parameters!type.Value</Value></QueryParameter></QueryParameters><CommandText>SELECT     COUNT(*) AS TotalRequests, SUM(CASE vhacrm_resolutionintersectionidname WHEN 'Answered Question/Inquiry' THEN 1 WHEN 'Non-core' THEN 1 ELSE 0 END) AS CountFCR, CAST(DATEADD(s, - 1, DATEADD(mm, DATEDIFF(m, 0, createdon) + 1, 0)) AS date) 
                  AS MonthEndDate
FROM        FilteredIncident AS incident
WHERE     (CAST(DATEADD(s, - 1, DATEADD(mm, DATEDIFF(m, 0, createdon) + 1, 0)) AS date) BETWEEN @StartDate AND CAST(DATEADD(s, - 1, DATEADD(mm, DATEDIFF(m, 0, @EndDate) + 1, 0)) AS date)) AND (ccwf_issuerequestor_code IN (@interactedwith)) AND 
                  (vhacrm_areaintersectionid IN (@area)) AND (vhacrm_typeintersectionid IN (@type)) AND ({ fn LCASE(vhacrm_noncorereason_codename) } NOT LIKE 'created in error%')
GROUP BY CAST(DATEADD(s, - 1, DATEADD(mm, DATEDIFF(m, 0, createdon) + 1, 0)) AS date)</CommandText></Query><Fields><Field Name="TotalRequests"><DataField>TotalRequests</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="CountFCR"><DataField>CountFCR</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="MonthEndDate"><DataField>MonthEndDate</DataField><rd:TypeName>System.DateTime</rd:TypeName></Field></Fields></DataSet><DataSet Name="interactedwith"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>select AttributeValue as ID, Value from filteredstringmap where attributename = 'ccwf_issuerequestor_code'
and FilteredViewName= 'filteredincident'</CommandText></Query><Fields><Field Name="ID"><DataField>ID</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="Value"><DataField>Value</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet></DataSets><ReportParameters><ReportParameter Name="interactedwith"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>interactedwith</DataSetName><ValueField>ID</ValueField></DataSetReference></DefaultValue><Prompt>Interacted With</Prompt><ValidValues><DataSetReference><DataSetName>interactedwith</DataSetName><ValueField>ID</ValueField><LabelField>Value</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="area"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>filteredvhacrm_areaintersection</DataSetName><ValueField>vhacrm_areaintersectionid</ValueField></DataSetReference></DefaultValue><Prompt>Area</Prompt><ValidValues><DataSetReference><DataSetName>filteredvhacrm_areaintersection</DataSetName><ValueField>vhacrm_areaintersectionid</ValueField><LabelField>vhacrm_areaidname</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="type"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>vhacrm_typeintersection</DataSetName><ValueField>vhacrm_typeintersectionid</ValueField></DataSetReference></DefaultValue><Prompt>Type</Prompt><ValidValues><DataSetReference><DataSetName>vhacrm_typeintersection</DataSetName><ValueField>vhacrm_typeintersectionid</ValueField><LabelField>vhacrm_typeidname</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="StartDate"><DataType>DateTime</DataType><DefaultValue><Values><Value>=DateSerial(Year(DateAdd("m",-12,today())), Month(DateAdd("m",-12,today())), 1)</Value></Values></DefaultValue><Prompt>Report Start Date</Prompt></ReportParameter><ReportParameter Name="EndDate"><DataType>DateTime</DataType><DefaultValue><Values><Value>=DateAdd(Dateinterval.Day, -1, DateSerial(Year(DateAdd(dateinterval.Month, 1, today)), Month(DateAdd(Dateinterval.Month,1, today)),1))</Value></Values></DefaultValue><Prompt>Report End Date</Prompt></ReportParameter></ReportParameters><Language>en-US</Language><ConsumeContainerWhitespace>true</ConsumeContainerWhitespace><rd:ReportUnitType>Inch</rd:ReportUnitType><rd:ReportID>3cab718a-58d6-4ee4-a3b9-936c42721d88</rd:ReportID></Report>