<?xml version="1.0" encoding="utf-8"?><Report xmlns="http://schemas.microsoft.com/sqlserver/reporting/2008/01/reportdefinition" xmlns:rd="http://schemas.microsoft.com/SQLServer/reporting/reportdesigner"><Body><ReportItems><Textbox Name="textbox1"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Percentage of Related Requests Resolved</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>16pt</FontSize><FontWeight>Normal</FontWeight><TextDecoration>None</TextDecoration><Color>#000000</Color></Style></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>textbox1</rd:DefaultName><Height>0.37in</Height><Width>7.49167in</Width><Style><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Tablix Name="Tablix2"><TablixCorner><TablixCornerRows><TablixCornerRow><TablixCornerCell><CellContents><Textbox Name="Textbox16"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Period</Value><Style><FontFamily>Calibri</FontFamily><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox16</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCornerCell></TablixCornerRow></TablixCornerRows></TablixCorner><TablixBody><TablixColumns><TablixColumn><Width>0.54167in</Width></TablixColumn><TablixColumn><Width>0.68333in</Width></TablixColumn><TablixColumn><Width>0.5in</Width></TablixColumn></TablixColumns><TablixRows><TablixRow><Height>0.25in</Height><TablixCells><TablixCell><CellContents><Textbox Name="CountFCR"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Sum(Fields!CountFCR.Value)</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>CountFCR</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="TotalRequests1"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Sum(Fields!TotalRequests.Value)</Value><Style><FontSize>9pt</FontSize></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>TotalRequests1</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell><TablixCell><CellContents><Textbox Name="Textbox22"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!CountFCR.Value/Fields!TotalRequests.Value</Value><Style><FontSize>9pt</FontSize><Format>0.00%</Format></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox22</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixCell></TablixCells></TablixRow></TablixRows></TablixBody><TablixColumnHierarchy><TablixMembers><TablixMember><TablixHeader><Size>0.38333in</Size><CellContents><Textbox Name="Textbox19"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Pressed 1</Value><Style><FontFamily>Calibri</FontFamily><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox19</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixHeader></TablixMember><TablixMember><TablixHeader><Size>0.38333in</Size><CellContents><Textbox Name="Textbox17"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>Total Surveys</Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration><Color>#000000</Color></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox17</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixHeader></TablixMember><TablixMember><TablixHeader><Size>0.38333in</Size><CellContents><Textbox Name="Textbox21"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>FCR Score </Value><Style><FontStyle>Normal</FontStyle><FontFamily>Calibri</FontFamily><FontSize>9pt</FontSize><FontWeight>Bold</FontWeight><TextDecoration>None</TextDecoration><Color>#000000</Color></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>Textbox21</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixHeader></TablixMember></TablixMembers></TablixColumnHierarchy><TablixRowHierarchy><TablixMembers><TablixMember><TablixHeader><Size>0.71667in</Size><CellContents><Textbox Name="MonthEndDate1"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>=Fields!MonthEndDate.Value</Value><Style><FontSize>9pt</FontSize><Format>M/d/yyyy</Format></Style></TextRun></TextRuns><Style><TextAlign>Center</TextAlign></Style></Paragraph></Paragraphs><rd:DefaultName>MonthEndDate1</rd:DefaultName><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></CellContents></TablixHeader></TablixMember></TablixMembers></TablixRowHierarchy><DataSetName>ReportDetail</DataSetName><Top>1.36333in</Top><Left>0.0375in</Left><Height>0.63333in</Height><Width>2.44167in</Width><ZIndex>1</ZIndex><Style><Border><Style>None</Style></Border></Style></Tablix><Chart Name="Chart1"><ChartCategoryHierarchy><ChartMembers><ChartMember><Group Name="Chart1_CategoryGroup"><GroupExpressions><GroupExpression>=Fields!MonthEndDate.Value</GroupExpression></GroupExpressions></Group><SortExpressions><SortExpression><Value>=Fields!MonthEndDate.Value</Value></SortExpression></SortExpressions><Label>=FormatDateTime(Fields!MonthEndDate.Value, DateFormat.ShortDate)</Label></ChartMember></ChartMembers></ChartCategoryHierarchy><ChartSeriesHierarchy><ChartMembers><ChartMember><Label>Total Requests</Label></ChartMember></ChartMembers></ChartSeriesHierarchy><ChartData><ChartSeriesCollection><ChartSeries Name="Series"><ChartDataPoints><ChartDataPoint><ChartDataPointValues><Y>=Fields!CountFCR.Value/Fields!TotalRequests.Value</Y></ChartDataPointValues><ChartDataLabel><Style /><UseValueAsLabel>true</UseValueAsLabel></ChartDataLabel><Style /><ChartMarker><Type>Square</Type><Style /></ChartMarker><DataElementOutput>Output</DataElementOutput></ChartDataPoint></ChartDataPoints><Type>Line</Type><Style /><ChartEmptyPoints><Style /><ChartMarker><Style /></ChartMarker><ChartDataLabel><Style /></ChartDataLabel></ChartEmptyPoints><ValueAxisName>Primary</ValueAxisName><CategoryAxisName>Primary</CategoryAxisName><ChartSmartLabel><CalloutLineColor>Black</CalloutLineColor><MinMovingDistance>0pt</MinMovingDistance></ChartSmartLabel></ChartSeries></ChartSeriesCollection></ChartData><ChartAreas><ChartArea Name="Default"><ChartCategoryAxes><ChartAxis Name="Primary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Minimum>NaN</Minimum><Maximum>NaN</Maximum><IncludeZero>false</IncludeZero><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Enabled>False</Enabled><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartCategoryAxes><ChartValueAxes><ChartAxis Name="Primary"><Style><FontSize>8pt</FontSize><Format>0.00%</Format></Style><ChartAxisTitle><Caption /><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Minimum>NaN</Minimum><Maximum>1</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis><ChartAxis Name="Secondary"><Style><FontSize>8pt</FontSize></Style><ChartAxisTitle><Caption>Axis Title</Caption><Style><FontSize>8pt</FontSize></Style></ChartAxisTitle><ChartMajorGridLines><Style><Border><Color>Gainsboro</Color></Border></Style></ChartMajorGridLines><ChartMinorGridLines><Style><Border><Color>Gainsboro</Color><Style>Dotted</Style></Border></Style></ChartMinorGridLines><ChartMinorTickMarks><Length>0.5</Length></ChartMinorTickMarks><CrossAt>NaN</CrossAt><Location>Opposite</Location><Minimum>NaN</Minimum><Maximum>NaN</Maximum><ChartAxisScaleBreak><Style /></ChartAxisScaleBreak></ChartAxis></ChartValueAxes><Style><BackgroundGradientType>None</BackgroundGradientType></Style></ChartArea></ChartAreas><ChartTitles><ChartTitle Name="Default"><Caption>First Call Resolution Score</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><FontWeight>Bold</FontWeight><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartTitle></ChartTitles><Palette>BrightPastel</Palette><ChartBorderSkin><Style><BackgroundColor>Gray</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType><Color>White</Color></Style></ChartBorderSkin><ChartNoDataMessage Name="NoDataMessage"><Caption>No Data Available</Caption><Style><BackgroundGradientType>None</BackgroundGradientType><TextAlign>General</TextAlign><VerticalAlign>Top</VerticalAlign></Style></ChartNoDataMessage><DataSetName>ReportDetail</DataSetName><Top>1.36333in</Top><Left>2.61806in</Left><Height>3.4in</Height><Width>4.87361in</Width><ZIndex>2</ZIndex><Style><Border><Color>LightGrey</Color><Style>Solid</Style></Border><BackgroundColor>White</BackgroundColor><BackgroundGradientType>None</BackgroundGradientType></Style></Chart><Textbox Name="Textbox23"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Interacted With (" &amp; IIF(Countrows("interactedwith") = Parameters!interactedwith.Count, "ALL)", JOIN(Parameters!interactedwith.Label,",")&amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.38417in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>3</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox24"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Area (" &amp; Microsoft.VisualBasic.Interaction.IIF(CountRows("filteredvhacrm_areaintersection") = Parameters!area.Count, "ALL)", Microsoft.VisualBasic.Strings.JOIN(Parameters!area.Label, ",") &amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.66194in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>4</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox><Textbox Name="Textbox25"><CanGrow>true</CanGrow><KeepTogether>true</KeepTogether><Paragraphs><Paragraph><TextRuns><TextRun><Value>="Type (" &amp; Microsoft.VisualBasic.Interaction.IIF(CountRows("vhacrm_typeintersection") = Parameters!type.Count, "ALL)", Microsoft.VisualBasic.Strings.JOIN(Parameters!type.Label, ",") &amp; ")")</Value><Style /></TextRun></TextRuns><Style /></Paragraph></Paragraphs><rd:DefaultName>Textbox23</rd:DefaultName><Top>0.95361in</Top><Height>0.25in</Height><Width>7.49167in</Width><ZIndex>5</ZIndex><Style><Border><Style>None</Style></Border><PaddingLeft>2pt</PaddingLeft><PaddingRight>2pt</PaddingRight><PaddingTop>2pt</PaddingTop><PaddingBottom>2pt</PaddingBottom></Style></Textbox></ReportItems><Height>5.26333in</Height><Style><Border><Style>None</Style></Border></Style></Body><Width>7.49167in</Width><Page><LeftMargin>1in</LeftMargin><RightMargin>1in</RightMargin><TopMargin>1in</TopMargin><BottomMargin>1in</BottomMargin><Style /></Page><AutoRefresh>0</AutoRefresh><DataSources><DataSource Name="MSCRM_DataSource"><DataSourceReference>MSCRM_DataSource</DataSourceReference><rd:SecurityType>Integrated</rd:SecurityType><rd:DataSourceID>117b903f-8c9f-4c8a-86f3-5f93859241c4</rd:DataSourceID></DataSource></DataSources><DataSets><DataSet Name="filteredvhacrm_areaintersection"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>--select 'ALL' as vhacrm_areaintersectionid , '(ALL)' as vhacrm_areaidname
--UNION ALL
select convert(nvarchar(36), vhacrm_areaintersectionid) vhacrm_areaintersectionid , vhacrm_areaidname
from filteredvhacrm_areaintersection </CommandText></Query><Fields><Field Name="vhacrm_areaintersectionid"><DataField>vhacrm_areaintersectionid</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="vhacrm_areaidname"><DataField>vhacrm_areaidname</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet><DataSet Name="vhacrm_typeintersection"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>--select 'ALL' as vhacrm_typeintersectionid, '(ALL)' as vhacrm_typeidname  
--UNION ALL 
select convert(nvarchar(36),vhacrm_typeintersectionid) vhacrm_typeintersectionid, vhacrm_typeidname  from filteredvhacrm_typeintersection</CommandText></Query><Fields><Field Name="vhacrm_typeintersectionid"><DataField>vhacrm_typeintersectionid</DataField><rd:TypeName>System.String</rd:TypeName></Field><Field Name="vhacrm_typeidname"><DataField>vhacrm_typeidname</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet><DataSet Name="ReportDetail"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><QueryParameters><QueryParameter Name="@interactedwith"><Value>=Parameters!interactedwith.Value</Value></QueryParameter><QueryParameter Name="@area"><Value>=Parameters!area.Value</Value></QueryParameter><QueryParameter Name="@type"><Value>=Parameters!type.Value</Value></QueryParameter></QueryParameters><CommandText>select count(*) as TotalRequests, 
	
	sum(case vhacrm_resolutionintersectionidname 
		when 'Answered Question/Inquiry' then 1 
		when 'Non-core' then 1 
		else 0 end) as CountFCR,
	Cast(DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,createdon)+1,0)) as date) as MonthEndDate
from dbo.FilteredIncident incident

where createdon &gt;= DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,DATEADD(m,-13,getdate()))+1,0)) -- Limit to last 13 months (any time within that month)
and ccwf_issuerequestor_code in (@interactedwith)
and vhacrm_areaintersectionid  in (@area)
and vhacrm_typeintersectionid  in (@type)

group by Cast(DATEADD(s,-1,DATEADD(mm, DATEDIFF(m,0,createdon)+1,0)) as date)

</CommandText></Query><Fields><Field Name="TotalRequests"><DataField>TotalRequests</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="CountFCR"><DataField>CountFCR</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="MonthEndDate"><DataField>MonthEndDate</DataField><rd:TypeName>System.DateTime</rd:TypeName></Field></Fields></DataSet><DataSet Name="interactedwith"><Query><DataSourceName>MSCRM_DataSource</DataSourceName><CommandText>select AttributeValue as ID, Value from filteredstringmap where attributename = 'ccwf_issuerequestor_code'
and FilteredViewName= 'filteredincident'</CommandText></Query><Fields><Field Name="ID"><DataField>ID</DataField><rd:TypeName>System.Int32</rd:TypeName></Field><Field Name="Value"><DataField>Value</DataField><rd:TypeName>System.String</rd:TypeName></Field></Fields></DataSet></DataSets><ReportParameters><ReportParameter Name="interactedwith"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>interactedwith</DataSetName><ValueField>ID</ValueField></DataSetReference></DefaultValue><Prompt>Interacted With</Prompt><ValidValues><DataSetReference><DataSetName>interactedwith</DataSetName><ValueField>ID</ValueField><LabelField>Value</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="area"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>filteredvhacrm_areaintersection</DataSetName><ValueField>vhacrm_areaintersectionid</ValueField></DataSetReference></DefaultValue><Prompt>Area</Prompt><ValidValues><DataSetReference><DataSetName>filteredvhacrm_areaintersection</DataSetName><ValueField>vhacrm_areaintersectionid</ValueField><LabelField>vhacrm_areaidname</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter><ReportParameter Name="type"><DataType>String</DataType><DefaultValue><DataSetReference><DataSetName>vhacrm_typeintersection</DataSetName><ValueField>vhacrm_typeintersectionid</ValueField></DataSetReference></DefaultValue><Prompt>Type</Prompt><ValidValues><DataSetReference><DataSetName>vhacrm_typeintersection</DataSetName><ValueField>vhacrm_typeintersectionid</ValueField><LabelField>vhacrm_typeidname</LabelField></DataSetReference></ValidValues><MultiValue>true</MultiValue></ReportParameter></ReportParameters><Language>en-US</Language><ConsumeContainerWhitespace>true</ConsumeContainerWhitespace><rd:ReportUnitType>Inch</rd:ReportUnitType><rd:ReportID>3cab718a-58d6-4ee4-a3b9-936c42721d88</rd:ReportID></Report>