25. EPMO Open Source Coordination Office Redaction File Detail Report

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25.1 Files compared

#	Location	File	Last Modified
1	OSCIF_PC_CCWF.zip\VHACRMRibonEdits_1_5_0_1\WebResources	vhacrm_WebResourcesFormsKBArticlehtmD1CCDFFC-7615-E711-812A-1289A8FDD3DA	Fri Mar 31 14:09:34 2017 UTC
2	OSCIF_PC_CCWF.zip\VHACRMRibonEdits_1_5_0_1\WebResources	vhacrm_WebResourcesFormsKBArticlehtmD1CCDFFC-7615-E711-812A-1289A8FDD3DA	Wed Jun 14 15:35:24 2017 UTC

25.2 Comparison summary

Description	Between Files 1 and 2
Description	Text Blocks	Lines
Unchanged	1	10
Changed	1	2
Inserted	0	0
Removed	0	0

25.3 Comparison options

Whitespace
Character case	Differences in character case are significant
Line endings	Differences in line endings (`CR` and `LF` characters) are ignored
CR/LF characters	Not shown in the comparison detail

25.4 Active regular expressions

No regular expressions were active.

25.5 Comparison detail

	1	<html><hea d><meta ch arset="utf -8"><meta> <meta></he ad><body s tyle="word -wrap: bre ak-word;"> <p style=" margin: 0i n 0in 0pt; font-fami ly: undefi ned;"><fon t face="Ca libri" siz e="2">When speaking to a calle r who demo nstrates a ny warning signs of suicide:&n bsp;</font ></p><p st yle="margi n: 0in 0in 0pt 21pt; text-inde nt: -0.25i n; font-fa mily: unde fined;"><f ont size=" 2"><span s tyle="font -family: S ymbol;">·< /span><spa n style="f ont-family : "Ti mes New Ro man", "seri f";">  &nbs p; &n bsp;   &nbs p;  < /span><fon t face="Ca libri">Con tact your Lead for a ssistance any time y ou do not feel able to support the calle r</font></ font></p>< p style="m argin: 0in 0in 0pt 2 1pt; text- indent: -0 .25in; fon t-family: undefined; "><font si ze="2"><sp an style=" font-famil y: Symbol; ">·</span> <span styl e="font-fa mily: &quo t;Times Ne w Roman&qu ot;," serif&quot ;;">   &nbs p; &n bsp;   &nbs p; </span> <font face ="Calibri" >Stay calm and liste n</font></ font></p>< p style="m argin: 0in 0in 0pt 2 1pt; text- indent: -0 .25in; fon t-family: undefined; "><font si ze="2"><sp an style=" font-famil y: Symbol; ">·</span> <span styl e="font-fa mily: &quo t;Times Ne w Roman&qu ot;," serif&quot ;;">   &nbs p; &n bsp;   &nbs p; </span> <font face ="Calibri" >Take thre ats seriou sly</font> </font></p ><p style= "margin: 0 in 0in 0pt 21pt; tex t-indent: -0.25in; f ont-family : undefine d;"><font size="2">< span style ="font-fam ily: Symbo l;">·</spa n><span st yle="font- family: &q uot;Times New Roman& quot;,&quo t;serif&qu ot;;">&nbs p; &n bsp;   &nbs p; &n bsp; </spa n><font fa ce="Calibr i">Allow c aller to t alk about their feel ings</font ></font></ p><p style ="margin: 0in 0in 0p t 21pt; te xt-indent: -0.25in; font-famil y: undefin ed;"><font size="2"> <span styl e="font-fa mily: Symb ol;">·</sp an><span s tyle="font -family: & quot;Times New Roman ",&qu ot;serif&q uot;;">&nb sp; & nbsp;&nbsp ; &nb sp; & nbsp; </sp an><font f ace="Calib ri">Do not place the caller on hold, or transfer t he call wi thout perm ission</fo nt></font> </p><p sty le="margin : 0in 0in 0pt; font- family: un defined;"> <font face ="Calibri" size="2">  </fo nt></p><p style="mar gin: 0in 0 in 0pt; fo nt-family: undefined ;"><font f ace="Calib ri" size=" 2"><b>Call Flow:</b>  </fo nt></p><p style="mar gin: 0in 0 in 0pt; fo nt-family: undefined ;"><font f ace="Calib ri" size=" 2">Caller demonstrat es at leas t one of t he warning signs of suicide</f ont></p><p style="ma rgin: 0in 0in 0pt; f ont-family : undefine d;"><font size="2">< span style ="font-fam ily: &quot ;Times New Roman&quo t;,"s erif" ;"> < /span></fo nt></p><p style="mar gin: 0in 0 in 0pt; fo nt-family: undefined ;"><font f ace="Calib ri" size=" 2">CSR: As k a questi on to conf irm the in tention of the calle r</font></ p><p style ="margin: 0in 0in 0p t 21pt; te xt-indent: -0.25in; font-famil y: undefin ed;"><font size="2"> <span styl e="font-fa mily: Symb ol;">·</sp an><span s tyle="font -family: & quot;Times New Roman ",&qu ot;serif&q uot;;">&nb sp; & nbsp;&nbsp ; &nb sp; & nbsp; </sp an><b><fon t face="Ca libri">“I hear you s aying (res tate phras e made by caller)”</ font></b>< span style ="font-fam ily: &quot ;Times New Roman&quo t;,"s erif" ;"> </span ></font></ p><p style ="margin: 0in 0in 0p t 21pt; te xt-indent: -0.25in; font-famil y: undefin ed;"><font size="2"> <span styl e="font-fa mily: Symb ol;">·</sp an><span s tyle="font -family: & quot;Times New Roman ",&qu ot;serif&q uot;;">&nb sp; & nbsp;&nbsp ; &nb sp; & nbsp; </sp an><b><fon t face="Ca libri">“Ar e you thin king about hurting y ourself?”< /font></b> </font></p ><p style= "margin: 0 in 0in 0pt 21pt; tex t-indent: -0.25in; f ont-family : undefine d;"><font size="2">< strong><fo nt face="C alibri"><b r></font>< /strong></ font></p>< p style="m argin: 0in 0in 0pt; font-famil y: undefin ed;"><font size="2"> <u><font f ace="Calib ri">Caller responds <i>NO</i>< /font></u> </font></p ><p style= "margin: 0 in 0in 0pt 21pt; tex t-indent: -0.25in; f ont-family : undefine d;"><font size="2">< span style ="font-fam ily: Symbo l;">·</spa n><span st yle="font- family: &q uot;Times New Roman& quot;,&quo t;serif&qu ot;;">&nbs p; &n bsp;   &nbs p; &n bsp; </spa n><font fa ce="Calibr i">CSR: <b >“I apolog ize if I h ave offend ed you; I just want to confirm that you are doing alright. H ow can I h elp you to day?</b></ font></fon t></p><p s tyle="marg in: 0in 0i n 0pt 21pt ; text-ind ent: -0.25 in; font-f amily: und efined;">< font size= "2"><stron g><font fa ce="Calibr i"><br></f ont></stro ng></font> </p><p sty le="margin : 0in 0in 0pt; font- family: un defined;"> <font size ="2"><u><f ont face=" Calibri">C aller resp onds <i>YE S</i></fon t></u></fo nt></p><p style="mar gin: 0in 0 in 0pt; fo nt-family: undefined ;"><font f ace="Calib ri" size=" 2">Make no tes of the following informati on:</font> <font size ="2"><span style="fo nt-family: "Tim es New Rom an",& quot;serif ";"> </span></f ont></p><p style="ma rgin: 0in 0in 0pt 57 pt; text-i ndent: -0. 25in; font -family: u ndefined;" ><font siz e="2"><spa n style="f ont-family : Symbol;" >·</span>< span style ="font-fam ily: &quot ;Times New Roman&quo t;,"s erif" ;"> & nbsp;&nbsp ; &nb sp; & nbsp;&nbsp ; </span>< b><font fa ce="Calibr i">Caller name and S SN</font>< /b></font> </p><p sty le="margin : 0in 0in 0pt 57pt; text-inden t: -0.25in ; font-fam ily: undef ined;"><fo nt size="2 "><span st yle="font- family: Sy mbol;">·</ span><span style="fo nt-family: "Tim es New Rom an",& quot;serif ";">& nbsp;&nbsp ; &nb sp; & nbsp;&nbsp ;  </ span><b><f ont face=" Calibri">A sk - What is your lo cation or address ri ght now?</ font></b>< /font></p> <p style=" margin: 0i n 0in 0pt 57pt; text -indent: - 0.25in; fo nt-family: undefined ;"><font s ize="2"><s pan style= "font-fami ly: Symbol ;">·</span ><span sty le="font-f amily: &qu ot;Times N ew Roman&q uot;,&quot ;serif&quo t;;">&nbsp ; &nb sp; & nbsp;&nbsp ; &nb sp; </span ><b><font face="Cali bri">Ask - What is t he phone n umber wher e you are now?</font ></b></fon t></p><p s tyle="marg in: 0in 0i n 0pt 57pt ; text-ind ent: -0.25 in; font-f amily: und efined;">< font size= "2"><stron g><font fa ce="Calibr i"><br></f ont></stro ng></font> </p><p sty le="margin : 0in 0in 0pt; font- family: un defined;"> <font face ="Calibri" size="2"> CSR: <b>“I would lik e to put y ou in touc h with som eone who m ay be able to help y ou.</b> <b > Wou ld you wai t a moment while I c ontact the person wh o can help ?”</b></fo nt><font s ize="2"><s pan style= "font-fami ly: " Times New Roman&quot ;,"se rif"; "> </span> </font></p ><p style= "margin: 0 in 0in 0pt ; font-fam ily: undef ined;"><fo nt face="C alibri" si ze="2"><br ></font></ p><p style ="margin: 0in 0in 0p t; font-fa mily: unde fined;"><f ont face=" Calibri" s ize="2">Wa rm transfe r to Veter an Crisis Line @ <sp an class=" baec5a81-e 4d6-4674-9 7f3-e9220f 0136c1" st yle="white -space: no wrap;">800 -273-8255< a title="C all: 800-2 73-8255" s tyle="marg in: 0px; b order: cur rentColor; left: 0px ; top: 0px ; width: 1 6px; heigh t: 16px; r ight: 0px; bottom: 0 px; overfl ow: hidden ; vertical -align: mi ddle; floa t: none; d isplay: in line; whit e-space: n owrap; pos ition: sta tic !impor tant;" hre f="https:/ / URL . D NS ?etc=127&a mp;id=%7b5 D85E7F0-6A BD-E611-94 23-0050568 D1C17%7d&a mp;pagemod e=iframe#" ><img titl e="Call: 8 00-273-825 5" style=" margin: 0p x; border: currentCo lor; left: 0px; top: 0px; widt h: 16px; h eight: 16p x; right: 0px; botto m: 0px; ov erflow: hi dden; vert ical-align : middle; float: non e; display : inline; white-spac e: nowrap; position: static !i mportant;" src="data :image/png ;base64,iv borw0kggoa aaansuheug aaabaaaaaq cayaaaaf8/ 9haaabckle qvr4xpxtpu vdubth4ar2 c2hbqxgpti iorhbcbovg ykf0awi+4g gr1mvpiiry dnepshddhi yli6avxvxs rrdrwbi4kn gu4lciv8i/ i6qrdzycy+ 09555lqol5 nheuptpoje 1idhu8oylr ldw79m4qeb slpexzsic8 hdrm8ybjlp j4q8egxqda b+mnd4ghhq 2adic1+ora fenwwftdrp 7gdfimlsia vkalluqoqm gucs4whtag iq5uc8kdyc obklp1k78q ntoznmxcqr xwsbjl6ius kv41sqg2gj 9rikvcr1wc gkfdba1loe uk56hqv8bu fv3sgwkvs9 jq6dsv4wq1 dkmporuvkm 78bhdqmi1c ta5i0yrcws fqfd+sz7dq esikcg5s/j pkhyerqrmu nsrz7grc+e f8/bcoslkf ae8wc7cuhz ++tuaebj86 phntjadkxl lpy6pw/gkk fathwp/k87 n8hdcqttkk ftiosxqb8q 2bnx5jtalj wgaaaabjru 5erkjggg== "></a></sp an>. Stay on the cal l until th e operator takes con trol of th e call.</f ont></p><p style="ma rgin: 0in 0in 0pt; f ont-family : undefine d;"><font face="Cali bri" size= "2">  </font></p ><p style= "margin: 0 in 0in 0pt ; font-fam ily: undef ined;"><fo nt face="C alibri" si ze="2">Whe n you reac h the Vete ran Crisis Line, pro vide the f ollowing i nformation :</font></ p><p style ="margin: 0in 0in 0p t 21pt; te xt-indent: -0.25in; font-famil y: undefin ed;"><font size="2"> <span styl e="font-fa mily: Symb ol;">·</sp an><span s tyle="font -family: & quot;Times New Roman ",&qu ot;serif&q uot;;">&nb sp; & nbsp;&nbsp ; &nb sp; & nbsp; </sp an><font f ace="Calib ri">CSR: < b>“My name is (your name) I am calling f rom the CB OPC with ( caller nam e).</b></f ont></font ></p><p st yle="margi n: 0in 0in 0pt 21pt; text-inde nt: -0.25i n; font-fa mily: unde fined;"><f ont size=" 2"><span s tyle="font -family: S ymbol;">·< /span><spa n style="f ont-family : "Ti mes New Ro man", "seri f";">  &nbs p; &n bsp;   &nbs p;  < /span><fon t face="Ca libri">CSR : “<b>(cal ler name) told me th at he/she was thinki ng about h urting him /her self. </b></font ></font></ p><p style ="margin: 0in 0in 0p t 21pt; te xt-indent: -0.25in; font-famil y: undefin ed;"><font size="2"> <span styl e="font-fa mily: Symb ol;">·</sp an><span s tyle="font -family: & quot;Times New Roman ",&qu ot;serif&q uot;;">&nb sp; & nbsp;&nbsp ; &nb sp; & nbsp; </sp an><font f ace="Calib ri">CSR: < b>“How can you help us?” </b>< /font></fo nt></p><p style="mar gin: 0in 0 in 0pt; fo nt-family: undefined ;"><font f ace="Calib ri" size=" 2"> < /font></p> <p style=" margin: 0i n 0in 0pt; font-fami ly: undefi ned;"><fon t face="Ca libri" siz e="2">If t he caller terminates the call and/or you lose the connection , call the Veteran C risis Line @ <span c lass="baec 5a81-e4d6- 4674-97f3- e9220f0136 c1" style= "white-spa ce: nowrap ;">800-273 -8255<a ti tle="Call: 800-273-8 255" style ="margin: 0px; borde r: current Color; lef t: 0px; to p: 0px; wi dth: 16px; height: 1 6px; right : 0px; bot tom: 0px; overflow: hidden; ve rtical-ali gn: middle ; float: n one; displ ay: inline ; white-sp ace: nowra p; positio n: static !important ;" href="h ttps:// URL . D NS ?etc=127&a mp;id=%7b5 D85E7F0-6A BD-E611-94 23-0050568 D1C17%7d&a mp;pagemod e=iframe#" ><img titl e="Call: 8 00-273-825 5" style=" margin: 0p x; border: currentCo lor; left: 0px; top: 0px; widt h: 16px; h eight: 16p x; right: 0px; botto m: 0px; ov erflow: hi dden; vert ical-align : middle; float: non e; display : inline; white-spac e: nowrap; position: static !i mportant;" src="data :image/png ;base64,iv borw0kggoa aaansuheug aaabaaaaaq cayaaaaf8/ 9haaabckle qvr4xpxtpu vdubth4ar2 c2hbqxgpti iorhbcbovg ykf0awi+4g gr1mvpiiry dnepshddhi yli6avxvxs rrdrwbi4kn gu4lciv8i/ i6qrdzycy+ 09555lqol5 nheuptpoje 1idhu8oylr ldw79m4qeb slpexzsic8 hdrm8ybjlp j4q8egxqda b+mnd4ghhq 2adic1+ora fenwwftdrp 7gdfimlsia vkalluqoqm gucs4whtag iq5uc8kdyc obklp1k78q ntoznmxcqr xwsbjl6ius kv41sqg2gj 9rikvcr1wc gkfdba1loe uk56hqv8bu fv3sgwkvs9 jq6dsv4wq1 dkmporuvkm 78bhdqmi1c ta5i0yrcws fqfd+sz7dq esikcg5s/j pkhyerqrmu nsrz7grc+e f8/bcoslkf ae8wc7cuhz ++tuaebj86 phntjadkxl lpy6pw/gkk fathwp/k87 n8hdcqttkk ftiosxqb8q 2bnx5jtalj wgaaaabjru 5erkjggg== "></a></sp an>, and p rovide the following informati on:</font> </p><p sty le="margin : 0in 0in 0pt 21pt; text-inden t: -0.25in ; font-fam ily: undef ined;"><fo nt size="2 "><span st yle="font- family: Sy mbol;">·</ span><span style="fo nt-family: "Tim es New Rom an",& quot;serif ";">& nbsp;&nbsp ; &nb sp; & nbsp;&nbsp ;  </ span><font face="Cal ibri">Reco rded infor mation fro m step 4</ font></fon t></p><p s tyle="marg in: 0in 0i n 0pt 21pt ; text-ind ent: -0.25 in; font-f amily: und efined;">< font size= "2"><span style="fon t-family: Symbol;">· </span><sp an style=" font-famil y: "T imes New R oman" ,"ser if";" > &nb sp; & nbsp;&nbsp ; &nb sp;  <font face ="Calibri" >Descripti on of your conversat ion, and w hy you thi nk the cal ler may be in danger </font></s pan></font ></p><p st yle="font- family: un defined;"> </p><div s tyle="marg in: 0in 0i n 0pt 21pt ; text-ind ent: -0.25 in; displa y: inline; font-fami ly: undefi ned;"></di v><strong> <font face ="Calibri" ></font></ strong><p style="fon t-family: undefined; "></p><p s tyle="font -family: u ndefined;" ><font siz e="4"><str ong><font face="Cali bri">Veter an Crisis Line 800-2 73-8255</f ont></stro ng></font> </p><p sty le="margin : 0in 0in 0pt 21pt; text-inden t: -0.25in ; font-fam ily: undef ined;"><fo nt size="3 "><br>
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