The remediation of the VistA Accounts Receivable process is required to provide a consolidated and easily readable patient statement from multiple treatment facilities during a monthly cycle. Additionally, AR remediation is required to correct several account balance discrepancies that have existed since 2000.

These enhancements will increase Veteran client satisfaction by mitigating concerns raised by Veterans Service Organizations (VSO), and individual Veterans, who have provided feedback to the VA regarding poor customer service and poor business practices. Further, these enhancements will deploy best practices in financial and business processes, and align with the VA initiative to build Veterans Record Management (VRM) capability to enable convenient, seamless interactions.

These changes will mitigate concerns raised by Veterans Service Organizations and individual Veterans, who have provided feedback to VA regarding poor customer service and poor business practices, which require Veterans to make multiple payments to VA. It will also mitigate the known account balance discrepancies form occurring in the future.