Response Rate Reports

The Response Rate Reports functionality of the HT Reports module generates a report on the rate at which Home Telehealth (HT) patients are responding to assigned questions and providing measurements across the various HT vendors. The user has the option of narrowing the report output by Week Ending date.

1. Click on HT Reports > Census Reports > Response Rate Reports.

2. In this release of the Response Rate Report functionality, only National patient totals are available. Future releases will include the ability to narrow the report by VISN and Facility.

2. Specify the Week Ending date by selecting the date from the drop-down menu. The Week Ending date is the last week that data is received from any of the Vendors.

3. Click Generate Report.

4. The report output displays the total number of patients responding within the following categories:

• Responders: Patient answers 100% of assigned questions and measurements each day (24 hours) that they are enrolled during the report week. (Vendor compliance rate* = 100%).
• Partial Responders: Patient does not meet the Responder definition above, but answers some of the assigned questions and measurements during the report week. (Vendor compliance rate* = greater than 0% but less than 100%).
• Non-Responders: Patient does not respond to any of the assigned measurements or questions during the day over a seven-day period. (Vendor compliance rate* = 0%).
• Unknown: Data from the vendor is not available (i.e., Vendor is unable to provide patient-specific data to VA, or Vendor data in general is not yet available).

5. Additionally, the report output provides the total number of patients nationally for each Vendor and the following columns:

• Non-Response for More Than 30 Days: For non-responders, the number of patients that have not responded to questions and/or measurements for more than 30 days.

• Greatest Days of Non-Response: For the non-responders, the total number of days that the patient has not responded.    

6. Click Reports Menu to return to the previous window to generate a new report.

*Vendor Compliance Rate Calculation: Each Vendor sends Telehealth Services the following three data elements for the week (Sunday through Saturday):

1. Number of days the patient was 100% compliant.

2. Number of days the patient was expected to respond (usually seven).

3. Resulting percentage of days the patient was 100% compliant.

See Also

Census Reports Overview

Census Activity Reports

Category of Care Reports