CCHT Patient Satisfaction Survey Version 2

“It is important to know what you think about the Home Telehealth  program.  Please answer the following eight questions. The OMB survey approval number is 2900-0766.

**Notes:

1.      The numbers in parentheses are how the response will be scored in the database.

 

Home Telehealth Patient Satisfaction Questionnaire Content:

 1. My care coordinator explains things in a way that is easy to understand.

 

·         Always (1)

·         Usually (2)

·         Sometimes (3)

·         Never (4)

 

2. The information provided by my care coordinator has helped me manage my health problem(s).

 

·         Strongly Agree (1)

·         Agree (2)

·         Disagree (3)

·         Strongly Disagree (4)

 

3. Over the past 3 months, my home telehealth equipment works:

 

·         Always (1)

·         Usually (2)

·         Sometimes (3)

·         Never (4)

 

4. My home telehealth equipment is easy to use.

 

·         Strongly Agree (1)

·         Agree (2)

·         Disagree (3)

·         Strongly Disagree (4)

 

 

5. I have made changes in the way I take care of myself as a result of the VA home telehealth program.

 

·         Strongly Agree (1)

·         Agree (2)

·         Disagree (3)

·         Strongly Disagree (4)

 

6. When I have questions, I am able to contact my care coordinator during business hours.

 

·         Always (1)

·         Usually (2)

·         Sometimes (3)

·         Never (4)

 

7. Using the VA home telehealth program has made a positive difference in my health.

 

·         Strongly Agree (1)

·         Agree (2)

·         Disagree (3)

·         Strongly Disagree (4)

 

8. I would recommend a home telehealth program to others.

 

·         Strongly Agree (1)

·         Agree (2)

·         Disagree Strongly (3)

·         Disagree (4)