NA Review

NOTE: Do NOT enter any Personally Identifiable Information (PII) into the IHTA system! In addition, please address only one vendor in any (each) QIR.

# National Administrator Approval

Participant: National Administrator

Action: Approval of QIR for Advancing to Vendor for Response

Once a new QIR has been submitted, the National Administrator reviews the QIR for completeness, adds recommendations and remarks, and may request additional information. Once the QIR is considered satisfactory, the National Administrator approves the QIR to advance to the Vendor for a response:

1. Locate the QIR using the Tracking Number (TN) found in the e-mail notification. Click once in the QIR row (the row will be highlighted and buttons will appear at the bottom of the table, including Edit).

2. Click Edit.

3. Before a QIR can be approved by a National Administrator, two fields must be completed on the Summary tab:

- DMP Issue: Select "Yes" or "No" to indicate whether or not this QIR is related to an issue with a Disease Management Protocol (DMP) currently being used in the field.

- DMP Issue Type: If "Yes" is selected for DMP Issue, select the DMP Issue Type (ie, Unknown, VHA DMP, Vendor DMP) from the drop-down menu for this field.

4. Select the Summary tab and then select the appropriate response to the DMP Issue and DMP Issue Type as described above.

5. Review the additional details of the QIR on the Summary tab, including the Status, Tracking Number (TN), Headline (subject of QIR), Submitted Date, Submitted By, Facility, Vendor, Type of Complaint, Contract or Purchase Order Number, Device Model, Serial Number, and Cause of Complaint. Only the Headline, Vendor, and Cause of Complaint are required fields when the QIR is submitted.

6. On the Recommendations and Remarks tab, review any comments provided by the Originator when the QIR was submitted in the Recommendations and Remarks History field. This is also the tab where additional comments can be added (see step 8 below).

7. Click on the Recommendations and Remarks tab. The National Administrator can request additional information from the Originator or approve the QIR.

8. - If the National Administrator requires additional information from the Originator, refer to step 8.

   - If the National Administrator wishes to approve the QIR, continue to step 10.

8. If additional information is required from the Originator, enter the request by completing the following steps:

   1. Enter comments in the Recommendations and Remarks field.

   2. Click Update. The Originator will receive an e-mail indicating that an update has been added to the QIR.

   3. The Originator and the National Administrator may go back-and-forth until the National Administrator determines that the QIR is complete and ready for approval.

9. An attachment may be added to the QIR. Refer to Add or Remove Attachments.

10. When the information provided is satisfactory, click Approve to move this QIR to the Vendor for a reply. The status of the QIR is now "Approved".

See Also

Originator Creates & Submits New QIR

Vendor Replies to QIR