QIR Buttons

NOTE: Do NOT enter any Personally Identifiable Information (PII) into the IHTA system! In addition, please address only one vendor in any (each) QIR.

# QIR Buttons

The following table describes the buttons used in the QIR Workflow.

NOTE: Some of the buttons below will only be active based on a user's assigned application role and the status of the QIR (refer to QIR Overview and QIR Statuses).

Button | Role | Purpose | Status Changes:
| From | To
| All (except the Contract Office) | Uploads an attachment to a QIR. | N/A | N/A
| Originator | Indicates that the Originator agrees with the Vendor's response. | Replied | Agreed
| National Administrator | Indicates that the National Administrator approves the QIR and advances it to the Vendor. | New | Approved

All

This button may be used at anytime during the QIR process.

- When editing a QIR, a dialog box displays indicating that data (currently entered) will be lost if the window closes.

- When on the View My or Search All windows, the window will close because no data has been entered.

N/A

N/A

National Administrator

- Completes the QIR. Once the National Administrator determines that the resolution discussed in the QIR is satisfactory, the QIR is considered resolved.

- If an Originator decides to withdraw a QIR after it has been approved, the National Administrator uses the Close button to close a QIR, in effect making the QIR inactive.

Agreed, Replied, or Approved

Closed

All (except for the Contract Office)

- When a QIR is selected from the QIR table by a participant, the Edit button displays.

- Participants use the Edit button to open a QIR to modify it.

N/A

N/A

| National Administrator | Export a list of QIRs to an Excel spreadsheet from the Search All QIRs window. | N/A | N/A
| All | Users who can access a QIR use the PDF button to view and print a QIR in the PDF format of the VA Form 0729. | N/A | N/A
| All | Refreshes the View All and Search All tables with most current QIR data. | N/A | N/A
| All (except the Contract Office) | Deletes an attachment from a QIR. A dialog box displays to ensure this is the action to take. | N/A | N/A

Vendor

- Responds to the initial Cause of Complaint and any Recommendations and Remarks entered by the Originator or National Administrator.

- Clicking this button satisfies the Vendor Response Due reminder.

Approved

Replied

| All | Restores the fields on the Search All window to their original state before editing. | N/A | N/A
| Originator, National Administrator, Vendor | To request additional information, submit additional information in the Recommendations and Remarks or Vendor Response fields, and to add an attachment. (See When to Use the Update Button.) | N/A NOTE: Clicking the Update button does not change the status of the QIR. | N/A NOTE: Clicking the Update button does not change the status of the QIR.

All

- Allows a user to view a closed or withdrawn QIR with a status of "Closed" or "Withdrawn".

- Allows a user to read a QIR in which s/he was not a participant.

- Allows a user to examine an attachment that was added to a QIR.

N/A

N/A

Originator

- Takes the QIR out of the “New” status.

- The status, "Withdrawn", indicates that the QIR is no longer active and is no longer available for input by any of the participants.

New

Withdrawn