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| # | Location | File | Last Modified |
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| 1 | Tue Jan 2 17:01:01 2018 UTC | ||
| 2 | HTRE_P2.zip\src.zip\output\ihta_admin.zip\reports.zip | satisfaction_survey.htm | Tue Jan 19 13:58:36 2016 UTC |
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| 7 | <title>Sat isfaction Survey Res ults</titl e> | |||||
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| 38 | ad dTocInfo(" HT Reports Module Ov erview\nPa tient Surv ey Reports \nSatisfac tion Surve y Results" ); | |||||
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| 82 | <h1>Satisf action Sur vey Result s</h1> | |||||
| 83 | <p style=" font-famil y: Verdana , sans-ser if;"><span style="fo nt-style: italic;">< i>Statisti cs | |||||
| 84 | for Patie nt Satisfa ction Surv eys</i></s pan> gener ates a rep ort on the Patient | |||||
| 85 | Satisfact ion Level and the Pa tient Sati sfaction I ndex (PSI) for a set | |||||
| 86 | of Patien t Satisfac tion surve ys (V1.0 a nd V2.0). The PSI pe rcentage v alues | |||||
| 87 | are calcu lated by t aking the average an swer for e ach questi on and div iding | |||||
| 88 | this answ er by the number of possible a nswers. Th e number o f possible | |||||
| 89 | answers i s five (5) for V1.0 and four ( 4) for 2.0 .  60;For V1. 0, | |||||
| 90 | the answe r for #6 i s "No experienc e", s o this que stion is i gnored | |||||
| 91 | when calc ulating th e PSI. </p > | |||||
| 92 | <p style=" font-famil y: Verdana , sans-ser if;">  ;</p> | |||||
| 93 | <p style=" background -color: #e 8ffff; pad ding-left: 4px; padd ing-right: 4px; | |||||
| 94 | p adding-top : 4px; pad ding-botto m: 4px; bo rder-left- style: Sol id; border -top-style : Solid; | |||||
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| 97 | s tyle="font -weight: b old;">NOTE :</span> C lick on th e links be low the | |||||
| 98 | report to view the questions for V1.0 a nd V2.0 of the Patie nt Satisfa ction | |||||
| 99 | Survey. Y ou can als o download a MS Word document of the sur vey questi ons | |||||
| 100 | by clicki ng on the <span styl e="font-we ight: bold ;">Export< /span> but ton | |||||
| 101 | at the bo ttom of th e survey q uestions w indow.</sp an></p> | |||||
| 102 | <p style=" font-famil y: Verdana , sans-ser if;">  ;</p> | |||||
| 103 | <ol style= "list-styl e: decimal ;"> | |||||
| 104 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Clic k | |||||
| 105 | o n <span st yle="font- weight: bo ld;">HT Re ports</spa n> > <s pan style= "font-weig ht: bold;" >Patient | |||||
| 106 | S urvey Repo rts </span >><span style="fo nt-weight: bold;"> S atisfactio n | |||||
| 107 | S urvey Resu lts</span> .</p></li> | |||||
| 108 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Spec ify | |||||
| 109 | t he date ra nge (MM/DD /YYYY) by selecting the date f rom the dr op-down | |||||
| 110 | m enus in th e <span st yle="font- style: ita lic;"><i>F rom Date</ i></span> and | |||||
| 111 | < span style ="font-sty le: italic ;"><i>To D ate</i></s pan> field s.</p></li > | |||||
| 112 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Sele ct | |||||
| 113 | t he followi ng report criteria:< /p></li> | |||||
| 114 | <u l style="l ist-style: square;"> | |||||
| 115 | <li style="fon t-family: Verdana, s ans-serif; font-size : 10pt;">< p | |||||
| 116 | style ="font-fam ily: Verda na, sans-s erif;">For national survey | |||||
| 117 | sta tistics, v erify that the <span style="fo nt-style: italic;">< i>National | |||||
| 118 | Sur vey Statis tics</i></ span> radi o button i s selected (this is the | |||||
| 119 | def ault for t he report) .</p></li> | |||||
| 120 | <li style="fon t-family: Verdana, s ans-serif; font-size : 10pt;">< p | |||||
| 121 | style ="font-fam ily: Verda na, sans-s erif;">For survey st atistics | |||||
| 122 | by VISN, sele ct the <sp an style=" font-style : italic;" ><i>VISN S urvey | |||||
| 123 | Sta tistics</i ></span> r adio butto n and the VISN from the drop-d own | |||||
| 124 | men u.</p></li > | |||||
| 125 | <li style="fon t-family: Verdana, s ans-serif; font-size : 10pt;">< p | |||||
| 126 | style ="font-fam ily: Verda na, sans-s erif;">For survey st atistics | |||||
| 127 | by facility, select the <span sty le="font-s tyle: ital ic;"><i>Fa cility | |||||
| 128 | Sur vey Statis tics</i></ span> radi o button a nd the fac ility from the | |||||
| 129 | dro p-down men u.</p></li > | |||||
| 130 | </ ul> | |||||
| 131 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">To | |||||
| 132 | f ilter the report by a Vendor, select the vendor fr om the dro p-down | |||||
| 133 | m enu. Note that the d efault is all Vendor s.</p></li > | |||||
| 134 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Anot her | |||||
| 135 | f ilter that can be ap plied to t he report is <span s tyle="font -style: it alic;"><i> Modality</ i></span> | |||||
| 136 | ( "All& quot;, &qu ot;IVR&quo t;, " Home Devic e", & quot;Brows er"). | |||||
| 137 | N ote that t he default is " Do Not Inc lude" , which me ans that | |||||
| 138 | r eport will group all survey re sponses to gether wit h no modal ity distin ction | |||||
| 139 | i n the repo rt output. </p></li> | |||||
| 140 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Sele ct | |||||
| 141 | w hich versi on of the Patient Sa tisfaction Survey to be includ ed in | |||||
| 142 | t he report: V1.0 or V 2.0.</p></ li> | |||||
| 143 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Sele ct | |||||
| 144 | t he <span s tyle="font -style: it alic;"><i> Question N umbers</i> </span> (1 -8) | |||||
| 145 | f rom the su rvey. Note that the default is all quest ions.</p>< /li> | |||||
| 146 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Clic k | |||||
| 147 | < span style ="font-wei ght: bold; ">Continue </span>. T he report displays | |||||
| 148 | i n a new wi ndow with criteria s pecified.< /p></li> | |||||
| 149 | <l i style="f ont-family : Verdana, sans-seri f; font-si ze: 10pt;" ><p style= "font-fami ly: Verdan a, sans-se rif;">Clic k | |||||
| 150 | < span style ="font-wei ght: bold; ">Back</sp an> to ret urn to the previous | |||||
| 151 | w indow to g enerate a new report .</p></li> | |||||
| 152 | </ol> | |||||
| 153 | <p style=" font-famil y: Verdana , sans-ser if;">  ;</p> | |||||
| 154 | <p style=" font-famil y: Verdana , sans-ser if;">  ;</p> | |||||
| 155 | <p style=" font-famil y: Verdana , sans-ser if; font-w eight: bol d;"><span style="fon t-family: Verdana, s ans-serif; | |||||
| 156 | f ont-weight : bold;">S ee Also</s pan></p> | |||||
| 157 | <p style=" font-famil y: Verdana , sans-ser if; font-w eight: bol d;"><a tit le="Distri bution of Surveys" | |||||
| 158 | h ref="distr ibution_su rveys.htm" >Distribut ion of Sur veys</a></ p> | |||||
| 159 | <p style=" font-famil y: Verdana , sans-ser if; font-w eight: bol d;"><a tit le="Satisf action Sur vey Trend Charts" | |||||
| 160 | h ref="satis faction_su rvey_chart s.htm">Sat isfaction Survey Tre nd Charts< /a></p> | |||||
| 161 | <p style=" font-famil y: Verdana , sans-ser if; font-w eight: bol d;"><a tit le="Vendor Submissio n Report" | |||||
| 162 | h ref="vendo r_submissi on.htm">Ve ndor Submi ssion Repo rt</a></p> | |||||
| 163 | <p style=" font-famil y: Verdana , sans-ser if; font-w eight: bol d;"><span style="fon t-family: Verdana, s ans-serif; | |||||
| 164 | f ont-weight : bold;">< a title="V R-12 Surve ys" href=" vr12_surve ys.htm">VR -12 | |||||
| 165 | Surveys</ a></span>< /p> | |||||
| 166 | <div style ="width: 1 00%; posit ion: relat ive;" id=" footer"> | |||||
| 167 | <p style="ma rgin-top: 3pt; font- size: 8pt; "> </ p> | |||||
| 168 | </div> | |||||
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