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| # | Location | File | Last Modified |
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| 1 | OSCIF_HEC_v1.4_Sprint23_build4_Apr_2017.zip\Scribe_Packages\SampleSeibelData.zip | SR_REQ.xlsx | Mon Apr 25 16:33:56 2016 UTC |
| 2 | OSCIF_HEC_v1.4_Sprint23_build4_Apr_2017.zip\Scribe_Packages\SampleSeibelData.zip | SR_REQ.xlsx | Thu May 4 23:02:08 2017 UTC |
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| 1 | SHEET: SR_ REQ | |
| 2 | ROW_ID,SR_ NUM,SR_CRE ATED,SR_LA ST_UPD,SR_ CREATED_BY ,SR_LST_UP D_BY,SR_DA TE_ASSIGN, SR_OWNER_I D,SR_OWNER _NAME,SR_F IRST_CLOSE D,SR_CLOSE D_DATE,SR_ TYPE,SR_AR EA,SR_SUB_ AREA,SR_ST ATUS,SR_SU B_STATUS,S R_SUBTYPE, SR_RESOLUT ION,SR_SUM MARY,SR_PR IORITY,VET _LN,VET_FN ,VET_SSN,V ET_EDIPI,V ET_DOB,VET _PHN,VET_C ALLBACK,VE T_SEX,VET_ EMAIL,VET_ ENROLL_DT, VET_ADDR1, VET_ADDR2, VET_CITY,V ET_STATE,V ET_ZIP,VET _FLAG_NOTE ,SR_FAC_OR G_TYPE,SR_ FAC_NAME,S R_FAC_VISN ,SR_FAC_ST ATION,SR_F AC_ADDR,SR _FAC_CITY, SR_FAC_STA TE,SR_FAC_ ZIP,SR_FAC _PHN,SR_RE WORK_FLAG, SR_CALLBAC K_FLAG,DIS _EVAC,DIS_ EMP_HLTH,D IS_EMP_FAM _HLTH,DIS_ HOME_DEST, SR_MOD_NUM , | |
| 3 | 1-2VEJ,1-1 34011,2/16 /2006 4:25 :46 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 10:29:48 AM,2/16/20 06 4:29:48 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Jan e Smith,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,2, | |
| 4 | 1-2VAT,1-1 33877,2/16 /2006 4:26 :37 PM,2/1 6/2006 4:3 2:36 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 10:3 0:20 AM,2/ 16/2006 4: 30:20 PM,H B,Eligibil ity,Combat Veteran,C losed,Dire ct Call,HB Answered Question v ia Tele,Jo hn SMith,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 5 | 1-2VEL,1-1 34013,2/16 /2006 4:31 :00 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 10:29:48 AM,2/16/20 06 4:31:00 PM,HB,Med icare Part D,Credita ble Covera ge,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Jane Smi th,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 6 | 1-2VFP,1-1 34053,2/16 /2006 4:33 :41 PM,2/1 6/2006 5:5 8:32 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 11:5 7:59 AM,2/ 16/2006 5: 57:59 PM,H B,Crisis,C losed,Dire ct Call,HB Answered Question v ia Tele,Jo hn Gray,3- Medium,1-1 S8B,1-1S8B ,1-1S8B,1- 1S8B,1-1S8 B,1-1S8B,1 -1S8B,1-1S 8B,1-1S8B, 1-1M-67,1- 1M-67,1-1M -67,1-1M-6 7,1-1M-67, 1-1S8B,0-R 9NH,N,1, | |
| 7 | 1-2VH1,1-1 34101,2/16 /2006 4:36 :17 PM,2/1 6/2006 4:3 8:48 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 10:3 8:46 AM,2/ 16/2006 4: 38:46 PM,H B,Complain t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red with F ulfillment ,John Smit h,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 8 | 1-2VAM,1-1 33870,2/16 /2006 4:37 :11 PM,2/1 6/2006 4:3 7:11 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 10:3 7:11 AM,2/ 16/2006 4: 37:11 PM,H B,Eligibil ity,Combat Veteran,C losed,Dire ct Call,HB Answered Question v ia Tele,Jo hn smith,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 9 | 1-2VEP,1-1 34017,2/16 /2006 4:37 :14 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 10:37:14 AM,2/16/20 06 4:37:14 PM,HB,Eli gibility,C ombat Vete ran,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,Joe Smi th,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 10 | 1-2VI5,1-1 34141,2/16 /2006 4:37 :20 PM,2/1 6/2006 4:3 7:20 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 10:3 7:20 AM,2/ 16/2006 4: 37:20 PM,H B,Eligibil ity,Addres s Change/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Spel che ck,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 11 | 1-2VI7,1-1 34143,2/16 /2006 4:37 :35 PM,2/1 6/2006 4:4 0:42 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 10:3 7:20 AM,2/ 16/2006 4: 38:06 PM,H B,Fee Basi s,Vet Call ,Closed,Di rect Call, HB Referre d to Stati on,Spel ch eck,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 12 | 1-2VHV,1-1 34131,2/16 /2006 4:37 :53 PM,2/1 6/2006 4:3 7:53 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 10:3 7:53 AM,2/ 16/2006 4: 37:53 PM,H B,Eligibil ity,Combat Veteran,C losed,Dire ct Call,HB Answered Question v ia Tele,Jo hn Smith,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 13 | 1-2VER,1-1 34019,2/16 /2006 4:37 :58 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 10:37:14 AM,2/16/20 06 4:37:58 PM,HB,Fee Basis,Vet Call,Clos ed,Direct Call,HB An swered Que stion via Tele,Joe S mith,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,1, | |
| 14 | 1-2VHE,1-1 34114,2/16 /2006 4:38 :04 PM,2/1 6/2006 4:3 8:04 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 10:3 7:11 AM,2/ 16/2006 4: 38:04 PM,H B,Fee Basi s,Vet Call ,Closed,Di rect Call, HB Answere d Question via Tele, John smith ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,0 , | |
| 15 | 1-2VIR,1-1 34163,2/16 /2006 4:38 :09 PM,2/1 6/2006 4:3 8:09 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 10:3 7:15 AM,2/ 16/2006 4: 38:09 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Joe Smit h,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 16 | 1-2VH5,1-1 34105,2/16 /2006 4:41 :03 PM,2/1 6/2006 4:4 2:30 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 10:4 1:32 AM,2/ 16/2006 4: 41:32 PM,H B,Crisis,C losed,Dire ct Call,HB Answered with Fulfi llment,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 17 | 1-2VD2,1-1 33958,2/16 /2006 4:41 :05 PM,2/1 6/2006 4:5 5:10 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/16 /2006 10:4 7:45 AM,2/ 16/2006 4: 47:45 PM,F P,Medicare Part D,Cr editable C overage,Cl osed,Direc t Call,FP Answered Q uestion,3- Medium,1-2 VD4,1-2VD4 ,1-2VD4,1- 2VD4,1-2VD 4,1-2VD4,1 -2VD4,1-2V D4,1-2VD4, 1-2VFF,1-2 VFF,1-2VFF ,1-2VFF,1- 2VFF,1-2VD 4,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 18 | 1-2VCI,1-1 33938,2/16 /2006 4:41 :06 PM,2/1 6/2006 4:5 2:13 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 10:4 7:43 AM,2/ 16/2006 4: 47:43 PM,F P,Copay Ad justment,R equesting Audit,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-2VC K,1-2VCK,1 -2VCK,1-2V CK,1-2VCK, 1-2VCK,1-2 VCK,1-2VCK ,1-2VCK,1- 2VG9,1-2VG 9,1-2VG9,1 -2VG9,1-2V G9,1-2VCK, 0-R9NH,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,N,1, | |
| 19 | 1-2VDC,1-1 33968,2/16 /2006 4:41 :38 PM,2/1 6/2006 4:5 2:04 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/16 /2006 10:4 8:10 AM,2/ 16/2006 4: 48:10 PM,F P,DMC/TOP, Explained Offset Pro cess,Close d,Direct C all,FP Ans wered Ques tion,expla ined offse t, gave ba lance $555 . will sen d payment. noi,3-Medi um,1-2VFZ, 1-2VFZ,1-2 VFZ,1-2VFZ ,1-2VFZ,1- 2VFZ,1-2VF Z,1-2VFZ,1 -2VFZ,1-2V G2,1-2VG2, 1-2VG2,1-2 VG2,1-2VG2 ,1-2VFZ,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,1, | |
| 20 | 1-2VJJ,1-1 34191,2/16 /2006 4:43 :26 PM,2/1 6/2006 4:4 9:51 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 10:4 7:42 AM,2/ 16/2006 4: 47:42 PM,F P,Credit C ard Verifi cation,Ser ved Area,C losed,Dire ct Call,FP Answered Question,3 -Medium,1- 2VEU,1-2VE U,1-2VEU,1 -2VEU,1-2V EU,1-2VEU, 1-2VEU,1-2 VEU,1-2VEU ,1-2VEX,1- 2VEX,1-2VE X,1-2VEX,1 -2VEX,1-2V EU,0-R9NH, 1-14-93,1- 14-93,1-14 -93,1-14-9 3,1-14-93, 1-14-93,1- 14-93,1-14 -93,N,1, | |
| 21 | 1-2VFK,1-1 34048,2/16 /2006 4:57 :46 PM,2/2 5/2006 1:3 8:02 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/25 /2006 7:38 :00 AM,2/2 5/2006 1:3 8:00 PM,FP ,Insurance ,TRICARE,C losed,Dire ct Call,FP Email / R x,3-Medium ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN6,1 -2VN6,1-2V N6,1-2VN6, 1-2VN6,1-2 VN6,1-2VN9 ,1-2VN9,1- 2VN9,1-2VN 9,1-2VN9,1 -2VN6,0-R9 NH,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,N,2 , | |
| 22 | 1-2VGN,1-1 34087,2/16 /2006 4:57 :46 PM,2/1 7/2006 8:2 0:57 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/17 /2006 2:20 :51 PM,2/1 7/2006 8:2 0:51 PM,FP ,Repayment Plan,Mail ed to Vete ran,Closed ,Direct Ca ll,FP Fulf illment,3- Medium,1-2 VGP,1-2VGP ,1-2VGP,1- 2VGP,1-2VG P,1-2VGP,1 -2VGP,1-2V GP,1-2VGP, 1-2VL8,1-2 VL8,1-2VL8 ,1-2VL8,1- 2VL8,1-2VG P,0-R9NH,1 -14-44,1-1 4-44,1-14- 44,1-14-44 ,1-14-44,1 -14-44,1-1 4-44,1-14- 44,N,2, | |
| 23 | 1-2VJR,1-1 34199,2/16 /2006 4:57 :50 PM,3/1 /2006 2:57 :33 PM,1-1 SMM,1-1RVJ ,1-1SMM,1- 1SMM,3/1/2 006 8:57:2 0 AM,3/1/2 006 2:57:2 0 PM,EEX,A ddress Cha nge,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,3-Mediu m,1-2VCD,1 -2VCD,1-2V CD,1-2VCD, 1-2VCD,1-2 VCD,1-2VCD ,1-2VCD,1- 2VCD,1-2VC G,1-2VCG,1 -2VCG,1-2V CG,1-2VCG, 1-2VCD,0-R 9NH,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,N, 2, | |
| 24 | 1-2VK3,1-1 34211,2/16 /2006 4:57 :52 PM,2/1 7/2006 4:3 2:35 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/17 /2006 10:3 2:25 AM,2/ 17/2006 4: 32:25 PM,F P,Insuranc e,Charges Not Submit ted,Closed ,Direct Ca ll,FP Answ ered Quest ion,Julie nok reques ted dos fo r rx be fi led for in surance. A dvised the y have, ju st not pai d yet. noi ,3-Medium, 1-2VBT,1-2 VBT,1-2VBT ,1-2VBT,1- 2VBT,1-2VB T,1-2VBT,1 -2VBT,1-2V BT,1-2VBW, 1-2VBW,1-2 VBW,1-2VBW ,1-2VBW,1- 2VBT,0-R9N H,1-14-33, 1-14-33,1- 14-33,1-14 -33,1-14-3 3,1-14-33, 1-14-33,1- 14-33,N,5, | |
| 25 | 1-2VMV,1-1 34311,2/16 /2006 5:06 :00 PM,2/1 6/2006 5:2 3:41 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 11:2 3:32 AM,2/ 16/2006 5: 23:32 PM,H B,Complain t,VBA/Regi onal Offic e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,3-Medium, 1-1RPA,1-1 RPA,1-1RPA ,1-1RPA,1- 1RPA,1-1RP A,1-1RPA,1 -1RPA,1-1R PA,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-1RPA, 0-R9NH,N,1 , | |
| 26 | 1-2VMX,1-1 34313,2/16 /2006 5:10 :33 PM,2/1 6/2006 8:1 4:09 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 2:13 :38 PM,2/1 6/2006 8:1 3:38 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Notes,3-Me dium,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKS,1-2VK S,1-2VKS,1 -2VKS,1-2V KS,1-2VKP, 0-R9NH,N,3 , | |
| 27 | 1-2VNH,1-1 34333,2/16 /2006 5:18 :20 PM,2/2 2/2006 3:5 9:56 PM,1- 1S9I,1-1T2 M,1-1S9I,1 -1S9I,2/22 /2006 9:58 :32 AM,2/2 2/2006 3:5 8:32 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,2, | |
| 28 | 1-2VNV,1-1 34347,2/16 /2006 5:23 :32 PM,2/1 6/2006 5:2 3:32 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 11:2 3:32 AM,2/ 16/2006 5: 23:32 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Refer red to Sta tion,jon G ray,3-Medi um,1-1S8B, 1-1S8B,1-1 S8B,1-1S8B ,1-1S8B,1- 1S8B,1-1S8 B,1-1S8B,1 -1S8B,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,1-1S 8B,0-R9NH, N,0, | |
| 29 | 1-2VI1,1-1 34137,2/16 /2006 5:23 :33 PM,2/1 6/2006 5:2 3:33 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 11:2 3:33 AM,2/ 16/2006 5: 23:33 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Answe red Questi on via Tel e,3-Medium ,1-1RXC,1- 1RXC,1-1RX C,1-1RXC,1 -1RXC,1-1R XC,1-1RXC, 1-1RXC,1-1 RXC,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-1RXC ,0-R9NH,N, 0, | |
| 30 | 1-2VJV,1-1 34203,2/16 /2006 5:23 :35 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 11:23:35 AM,2/16/20 06 5:23:35 PM,HB,Com plaint,VIC Card/Non- Receipt,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Req uested VIC Card info rmation,3- Medium,1-2 VEU,1-2VEU ,1-2VEU,1- 2VEU,1-2VE U,1-2VEU,1 -2VEU,1-2V EU,1-2VEU, 1-2VEX,1-2 VEX,1-2VEX ,1-2VEX,1- 2VEX,1-2VE U,0-R9NH,N ,1, | |
| 31 | 1-2VIX,1-1 34169,2/16 /2006 5:23 :36 PM,2/1 6/2006 5:2 3:36 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 11:2 3:36 AM,2/ 16/2006 5: 23:36 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Answe red Questi on via Tel e,requeste d vic card informati on,3-Mediu m,1-2VEU,1 -2VEU,1-2V EU,1-2VEU, 1-2VEU,1-2 VEU,1-2VEU ,1-2VEU,1- 2VEU,1-2VE X,1-2VEX,1 -2VEX,1-2V EX,1-2VEX, 1-2VEU,0-R 9NH,N,0, | |
| 32 | 1-2VHI,1-1 34118,2/16 /2006 5:23 :43 PM,2/1 6/2006 5:2 3:43 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 11:2 3:43 AM,2/ 16/2006 5: 23:43 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Answe red Questi on via Tel e,aadnesen , David,3- Medium,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OV,1 -21OV,1-21 OV,1-21OV, 1-21OY,1-2 1OY,1-21OY ,1-21OY,1- 21OY,1-21O V,0-R9NH,N ,0, | |
| 33 | 1-2VHK,1-1 34120,2/16 /2006 5:24 :36 PM,2/1 6/2006 5:2 4:36 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 11:2 3:43 AM,2/ 16/2006 5: 24:36 PM,H B,Complain t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Tel e,aadnesen , David,3- Medium,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OV,1 -21OV,1-21 OV,1-21OV, 1-21OY,1-2 1OY,1-21OY ,1-21OY,1- 21OY,1-21O V,0-R9NH,N ,0, | |
| 34 | 1-2VN3,1-1 34319,2/16 /2006 5:57 :07 PM,2/1 6/2006 5:5 7:07 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 11:5 7:07 AM,2/ 16/2006 5: 57:07 PM,H B,Complime nt,VBA,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Ozzy Long,3-Me dium,1-2VP D,1-2VPD,1 -2VPD,1-2V PD,1-2VPD, 1-2VPD,1-2 VPD,1-2VPD ,1-2VPD,1- 2VPG,1-2VP G,1-2VPG,1 -2VPG,1-2V PG,1-2VPD, 0-R9NH,N,0 , | |
| 35 | 1-2VJZ,1-1 34207,2/16 /2006 5:57 :30 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 11:57:30 AM,2/16/20 06 5:57:30 PM,HB,Com pliment,VB A,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Joe Bob,3 -Medium,1- 2VK1,1-2VK 1,1-2VK1,1 -2VK1,1-2V K1,1-2VK1, 1-2VK1,1-2 VK1,1-2VK1 ,1-2VP4,1- 2VP4,1-2VP 4,1-2VP4,1 -2VP4,1-2V K1,0-R9NH, N,1, | |
| 36 | 1-2VO1,1-1 34353,2/16 /2006 5:57 :30 PM,2/1 6/2006 5:5 7:30 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 11:5 7:30 AM,2/ 16/2006 5: 57:30 PM,H B,Complime nt,VBA,Clo sed,Direct Call,HB A nswered Qu estion via Tele,jess Humbolt,3 -Medium,1- 2VO3,1-2VO 3,1-2VO3,1 -2VO3,1-2V O3,1-2VO3, 1-2VO3,1-2 VO3,1-2VO3 ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,1-2VO3,0- R9NH,N,0, | |
| 37 | 1-2VOJ,1-1 34371,2/16 /2006 5:57 :35 PM,2/1 6/2006 5:5 7:35 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 11:5 7:35 AM,2/ 16/2006 5: 57:35 PM,H B,Complain t,VBA/Regi onal Offic e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Ditz,3-Me dium,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VOQ,1-2VO Q,1-2VOQ,1 -2VOQ,1-2V OQ,1-2VHO, 0-R9NH,N,0 , | |
| 38 | 1-2VPI,1-1 34406,2/16 /2006 5:58 :03 PM,2/1 6/2006 5:5 8:03 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 11:5 7:07 AM,2/ 16/2006 5: 58:03 PM,H B,Eligibil ity,Combat Veteran,C losed,Dire ct Call,HB Answered Question v ia Tele,Oz zy Long,3- Medium,1-2 VPD,1-2VPD ,1-2VPD,1- 2VPD,1-2VP D,1-2VPD,1 -2VPD,1-2V PD,1-2VPD, 1-2VPG,1-2 VPG,1-2VPG ,1-2VPG,1- 2VPG,1-2VP D,0-R9NH,N ,0, | |
| 39 | 1-2VQL,1-1 34445,2/16 /2006 5:58 :27 PM,2/1 6/2006 5:5 8:27 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 11:5 8:27 AM,2/ 16/2006 5: 58:27 PM,H B,Complime nt,VBA,Clo sed,Direct Call,HB A nswered Qu estion via Tele,john son john,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 40 | 1-2VSB,1-1 34507,2/16 /2006 6:27 :09 PM,2/1 7/2006 7:3 4:06 PM,1- 1SBG,1-1S8 W,2/16/200 6 12:38:02 PM,1-1S4C ,1-1S4C,2/ 17/2006 1: 33:50 PM,2 /17/2006 7 :33:50 PM, FP,Pharmac y,Duplicat e Charges, Closed,Dir ect Call,F P Pharmaci st Review, 3-Medium,1 -2VBD,1-2V BD,1-2VBD, 1-2VBD,1-2 VBD,1-2VBD ,1-2VBD,1- 2VBD,1-2VB D,1-2VBG,1 -2VBG,1-2V BG,1-2VBG, 1-2VBG,1-2 VBD,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,2, | |
| 41 | 1-2VSZ,1-1 34531,2/16 /2006 6:27 :10 PM,3/7 /2006 5:21 :03 PM,1-1 S92,1-1S92 ,2/18/2006 6:03:54 P M,1-1S92,1 -1S92,3/7/ 2006 11:21 :01 AM,3/7 /2006 5:21 :01 PM,FP, Pharmacy,E xempt / Bi lled,Close d,Direct C all,FP Pha rmacist Re view,3-Med ium,1-2VT1 ,1-2VT1,1- 2VT1,1-2VT 1,1-2VT1,1 -2VT1,1-2V T1,1-2VT1, 1-2VT1,1-2 VT4,1-2VT4 ,1-2VT4,1- 2VT4,1-2VT 4,1-2VT1,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,7, | |
| 42 | 1-2VSF,1-1 34511,2/16 /2006 6:27 :13 PM,2/1 7/2006 8:1 8:12 PM,1- 1SRR,1-1S8 W,2/16/200 6 12:38:47 PM,1-1S4C ,1-1S4C,2/ 17/2006 2: 14:17 PM,2 /17/2006 8 :14:17 PM, FP,Pharmac y,Duplicat e Charges, Closed,Dir ect Call,F P Email / MCCF,3-Med ium,1-2VKP ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKS,1-2VKS ,1-2VKS,1- 2VKS,1-2VK S,1-2VKP,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,2, | |
| 43 | 1-2VVJ,1-1 34623,2/16 /2006 6:46 :53 PM,2/1 6/2006 6:4 6:53 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 12:4 6:53 PM,2/ 16/2006 6: 46:53 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Sammy Ste el,3-Mediu m,1-2VVL,1 -2VVL,1-2V VL,1-2VVL, 1-2VVL,1-2 VVL,1-2VVL ,1-2VVL,1- 2VVL,1-2VV O,1-2VVO,1 -2VVO,1-2V VO,1-2VVO, 1-2VVL,0-R 9NH,N,0, | |
| 44 | 1-2VUP,1-1 34593,2/16 /2006 6:46 :55 PM,2/1 6/2006 6:4 6:55 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 12:4 6:55 PM,2/ 16/2006 6: 46:55 PM,H B,Complain t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Ditz dum my,3-Mediu m,1-2VUR,1 -2VUR,1-2V UR,1-2VUR, 1-2VUR,1-2 VUR,1-2VUR ,1-2VUR,1- 2VUR,1-2VU U,1-2VUU,1 -2VUU,1-2V UU,1-2VUU, 1-2VUR,0-R 9NH,N,0, | |
| 45 | 1-2VVR,1-1 34631,2/16 /2006 6:46 :56 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 12:46:56 PM,2/16/20 06 6:46:56 PM,HB,Com plaint,VBA /Regional Office,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Samm y Steel.,3 -Medium,1- 2VVT,1-2VV T,1-2VVT,1 -2VVT,1-2V VT,1-2VVT, 1-2VVT,1-2 VVT,1-2VVT ,1-2VVW,1- 2VVW,1-2VV W,1-2VVW,1 -2VVW,1-2V VT,0-R9NH, N,1, | |
| 46 | 1-2VWB,1-1 34651,2/16 /2006 6:46 :56 PM,2/1 6/2006 6:4 6:56 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 12:4 6:56 PM,2/ 16/2006 6: 46:56 PM,H B,Complain t,VBA/Regi onal Offic e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Tommy Ste el,3-Mediu m,1-2VWD,1 -2VWD,1-2V WD,1-2VWD, 1-2VWD,1-2 VWD,1-2VWD ,1-2VWD,1- 2VWD,1-2VW G,1-2VWG,1 -2VWG,1-2V WG,1-2VWG, 1-2VWD,0-R 9NH,N,0, | |
| 47 | 1-2VWN,1-1 34663,2/16 /2006 6:46 :57 PM,2/1 6/2006 6:4 6:57 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 12:4 6:57 PM,2/ 16/2006 6: 46:57 PM,H B,Complain t,VBA/Regi onal Offic e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,3-Medium, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHR, 1-2VHR,1-2 VHR,1-2VHR ,1-2VHR,1- 2VHO,0-R9N H,N,0, | |
| 48 | 1-2VWI,1-1 34658,2/16 /2006 6:47 :39 PM,2/1 6/2006 6:4 7:39 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 12:4 6:56 PM,2/ 16/2006 6: 47:39 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Tommy St eel,3-Medi um,1-2VWD, 1-2VWD,1-2 VWD,1-2VWD ,1-2VWD,1- 2VWD,1-2VW D,1-2VWD,1 -2VWD,1-2V WG,1-2VWG, 1-2VWG,1-2 VWG,1-2VWG ,1-2VWD,0- R9NH,N,0, | |
| 49 | 1-2VUW,1-1 34600,2/16 /2006 6:58 :52 PM,2/1 6/2006 7:1 3:33 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 1:12 :58 PM,2/1 6/2006 7:1 2:58 PM,HB ,Complaint ,Health Ca re/VA Staf f,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Ditz Dumm y,3-Medium ,1-2VX6,1- 2VX6,1-2VX 6,1-2VX6,1 -2VX6,1-2V X6,1-2VX6, 1-2VX6,1-2 VX6,1-2VX9 ,1-2VX9,1- 2VX9,1-2VX 9,1-2VX9,1 -2VX6,0-R9 NH,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,N,1 , | |
| 50 | 1-2VXG,1-1 34692,2/16 /2006 6:59 :40 PM,2/1 6/2006 7:1 3:25 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 1:12 :38 PM,2/1 6/2006 7:1 2:38 PM,HB ,Crisis,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Ala n Crawfor d,3-Medium ,1-2VXI,1- 2VXI,1-2VX I,1-2VXI,1 -2VXI,1-2V XI,1-2VXI, 1-2VXI,1-2 VXI,1-2VXL ,1-2VXL,1- 2VXL,1-2VX L,1-2VXL,1 -2VXI,0-R9 NH,1-14-42 ,1-14-42,1 -14-42,1-1 4-42,1-14- 42,1-14-42 ,1-14-42,1 -14-42,N,1 , | |
| 51 | 1-2VZD,1-1 34761,2/16 /2006 6:59 :49 PM,8/9 /2010 2:38 :23 PM,1-1 S9I,1-1RWR ,2/16/2006 1:19:26 P M,3/1/2006 8:59:15 A M,3/1/2006 2:59:15 P M,EEX,Addr ess Change ,Closed,Di rect Call, HB Answere d Question via Tele, 3-Medium,1 -21OV,1-21 OV,1-21OV, 1-21OV,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OY,1 -21OY,1-21 OY,1-21OY, 1-21OY,1-2 1OV,0-R9NH ,N,5, | |
| 52 | 1-2VWS,1-1 34668,2/16 /2006 6:59 :50 PM,2/1 6/2006 7:1 3:36 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 1:12 :33 PM,2/1 6/2006 7:1 2:33 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, jim Dump 1888-CALL -Not,3-Med ium,1-2VWU ,1-2VWU,1- 2VWU,1-2VW U,1-2VWU,1 -2VWU,1-2V WU,1-2VWU, 1-2VWU,1-2 VYV,1-2VYV ,1-2VYV,1- 2VYV,1-2VY V,1-2VWU,0 -R9NH,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, N,1, | |
| 53 | 1-2VUC,1-1 34580,2/16 /2006 6:59 :50 PM,2/1 6/2006 7:0 1:52 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/16 /2006 1:01 :49 PM,2/1 6/2006 7:0 1:49 PM,FP ,Insurance ,Service N ot Covered ,Closed,Di rect Call, FP Answere d Question ,This is a test mess age.,3-Med ium,1-2VN6 ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN6,1 -2VN6,1-2V N6,1-2VN6, 1-2VN6,1-2 VN9,1-2VN9 ,1-2VN9,1- 2VN9,1-2VN 9,1-2VN6,0 -R9NH,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,1-14-39, N,2, | |
| 54 | 1-2VSN,1-1 34519,2/16 /2006 7:07 :53 PM,2/1 6/2006 7:1 3:36 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 1:13 :25 PM,2/1 6/2006 7:1 3:25 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,credit balance $1 28.29,3-Me dium,1-2VK Y,1-2VKY,1 -2VKY,1-2V KY,1-2VKY, 1-2VKY,1-2 VKY,1-2VKY ,1-2VKY,1- 2VL1,1-2VL 1,1-2VL1,1 -2VL1,1-2V L1,1-2VKY, 0-R9NH,1-1 4-28,1-14- 28,1-14-28 ,1-14-28,1 -14-28,1-1 4-28,1-14- 28,1-14-28 ,N,2, | |
| 55 | 1-2VZ9,1-1 34757,2/16 /2006 7:09 :20 PM,2/2 5/2006 1:3 7:41 PM,1- 1RS9,1-1RS 9,2/16/200 6 1:19:34 PM,1-1RS9, 1-1RS9,2/2 5/2006 7:3 7:37 AM,2/ 25/2006 1: 37:37 PM,F P,Credit C ard Verifi cation,Ser ved Area,C losed,Dire ct Call,FP Email / M CCF,3-Medi um,1-2VUH, 1-2VUH,1-2 VUH,1-2VUH ,1-2VUH,1- 2VUH,1-2VU H,1-2VUH,1 -2VUH,1-2V UK,1-2VUK, 1-2VUK,1-2 VUK,1-2VUK ,1-2VUH,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,5, | |
| 56 | 1-2W1D,1-1 34833,2/16 /2006 7:09 :43 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 1:12:34 P M,2/16/200 6 7:12:34 PM,HB,Fee Basis,Prov ider Call, Closed,Dir ect Call,H B Answered Question via Tele,J ohn Jones 1-800-cry, 3-Medium,1 -2VXQ,1-2V XQ,1-2VXQ, 1-2VXQ,1-2 VXQ,1-2VXQ ,1-2VXQ,1- 2VXQ,1-2VX Q,1-2VXT,1 -2VXT,1-2V XT,1-2VXT, 1-2VXT,1-2 VXQ,0-R9NH ,1-14-36,1 -14-36,1-1 4-36,1-14- 36,1-14-36 ,1-14-36,1 -14-36,1-1 4-36,N,2, | |
| 57 | 1-2W0R,1-1 34811,2/16 /2006 7:09 :44 PM,2/1 6/2006 10: 24:40 PM,1 -1RQP,1-1S 92,2/16/20 06 1:09:22 PM,1-1S92 ,1-1S92,2/ 16/2006 4: 24:33 PM,2 /16/2006 1 0:24:33 PM ,FP,Repaym ent Plan,P revious De fault - Se nt Case,Cl osed,Direc t Call,FP Fulfillmen t,sent cas e #1234567 89 closed, 3-Medium,1 -21OV,1-21 OV,1-21OV, 1-21OV,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OY,1 -21OY,1-21 OY,1-21OY, 1-21OY,1-2 1OV,0-R9NH ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,N,3, | |
| 58 | 1-2VZO,1-1 34772,2/16 /2006 7:13 :30 PM,2/1 6/2006 7:3 7:07 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/16 /2006 1:35 :58 PM,2/1 6/2006 7:3 5:58 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Dunn Cha rles 785-6 54-3885,3- Medium,1-2 VZQ,1-2VZQ ,1-2VZQ,1- 2VZQ,1-2VZ Q,1-2VZQ,1 -2VZQ,1-2V ZQ,1-2VZQ, 1-2VZT,1-2 VZT,1-2VZT ,1-2VZT,1- 2VZT,1-2VZ Q,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,2, | |
| 59 | 1-2W15,1-1 34825,2/16 /2006 7:15 :17 PM,2/1 7/2006 4:3 0:31 PM,1- 1SRR,1-1SC N,2/16/200 6 1:18:41 PM,1-1SCN, 1-1SCN,2/1 7/2006 10: 29:19 AM,2 /17/2006 4 :29:19 PM, FP,Transfe rred Calls ,Fiscal,Cl osed,Direc t Call,FP Answered Q uestion,bl alablalbal bababafbaf bafgbfbsfb afgasgggad fsssssssss ssssssssss ssssssssad ffffffffff ffffffffff ffffffffff ffffffffff ffffffffff asdfsdfsdf asdfwfsfsf sfsfsdf,3- Medium,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKS,1-2 VKS,1-2VKS ,1-2VKS,1- 2VKS,1-2VK P,0-R9NH,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,N,4, | |
| 60 | 1-2VXE,1-1 34690,2/16 /2006 7:17 :16 PM,2/1 6/2006 7:3 5:48 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 1:35 :45 PM,2/1 6/2006 7:3 5:45 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Ditz Dum my,3-Mediu m,1-2VUR,1 -2VUR,1-2V UR,1-2VUR, 1-2VUR,1-2 VUR,1-2VUR ,1-2VUR,1- 2VUR,1-2VU U,1-2VUU,1 -2VUU,1-2V UU,1-2VUU, 1-2VUR,0-R 9NH,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,N, 2, | |
| 61 | 1-2W04,1-1 34788,2/16 /2006 7:24 :09 PM,2/1 6/2006 7:3 5:50 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 1:35 :30 PM,2/1 6/2006 7:3 5:30 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Kay Jones ,3-Medium, 1-2TH5,1-2 TH5,1-2TH5 ,1-2TH5,1- 2TH5,1-2TH 5,1-2TH5,1 -2TH5,1-2T H5,1-2TH8, 1-2TH8,1-2 TH8,1-2TH8 ,1-2TH8,1- 2TH5,0-R9N H,N,2, | |
| 62 | 1-2W0W,1-1 34816,2/16 /2006 7:25 :41 PM,2/1 7/2006 9:4 7:06 PM,1- 1RQP,1-1RQ P,2/16/200 6 1:31:40 PM,1-1RQP, 1-1RQP,2/1 7/2006 3:4 6:41 PM,2/ 17/2006 9: 46:41 PM,F P,Insuranc e,Incorrec t/Incomple te Data,Cl osed,Direc t Call,FP Answered Q uestion,3- Medium,1-2 W3A,1-2W3A ,1-2W3A,1- 2W3A,1-2W3 A,1-2W3A,1 -2W3A,1-2W 3A,1-2W3A, 1-2W3D,1-2 W3D,1-2W3D ,1-2W3D,1- 2W3D,1-2W3 A,0-R9NH,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,N,5, | |
| 63 | 1-2W1M,1-1 34842,2/16 /2006 7:25 :44 PM,8/9 /2010 2:40 :43 PM,1-1 RS9,1-1RWR ,2/16/2006 1:34:25 P M,1-1RS9,1 -1RS9,2/16 /2006 1:36 :13 PM,2/1 6/2006 7:3 6:13 PM,FP ,Transferr ed Calls,P atient Adv ocate,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,5, | |
| 64 | 1-2W1F,1-1 34835,2/16 /2006 7:25 :59 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 1:35:33 P M,2/16/200 6 7:35:33 PM,HB,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Joh n Jacob Ji ngle Heime r Smidt,3- Medium,1-2 W1H,1-2W1H ,1-2W1H,1- 2W1H,1-2W1 H,1-2W1H,1 -2W1H,1-2W 1H,1-2W1H, 1-2W1K,1-2 W1K,1-2W1K ,1-2W1K,1- 2W1K,1-2W1 H,0-R9NH,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,N,2, | |
| 65 | 1-2VZ2,1-1 34750,2/16 /2006 7:26 :00 PM,2/1 6/2006 7:3 6:58 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 1:35 :41 PM,2/1 6/2006 7:3 5:41 PM,HB ,Complimen t,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Jim Aurea n,3-Medium ,1-2W3A,1- 2W3A,1-2W3 A,1-2W3A,1 -2W3A,1-2W 3A,1-2W3A, 1-2W3A,1-2 W3A,1-2W3D ,1-2W3D,1- 2W3D,1-2W3 D,1-2W3D,1 -2W3A,0-R9 NH,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,1 -14-56,N,1 , | |
| 66 | 1-2W0F,1-1 34799,2/16 /2006 7:26 :05 PM,2/1 6/2006 8:0 7:28 PM,1- 1S92,1-1S9 2,2/16/200 6 1:32:52 PM,1-1S92, 1-1S92,2/1 6/2006 2:0 5:24 PM,2/ 16/2006 8: 05:24 PM,F P,Complime nt,Health Care/VA St aff,Closed ,Direct Ca ll,FP Emai l / MCCF,3 -Medium,1- 2VRX,1-2VR X,1-2VRX,1 -2VRX,1-2V RX,1-2VRX, 1-2VRX,1-2 VRX,1-2VRX ,1-2VS0,1- 2VS0,1-2VS 0,1-2VS0,1 -2VS0,1-2V RX,0-R9NH, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,N,4, | |
| 67 | 1-2W2P,1-1 34881,2/16 /2006 7:26 :26 PM,2/1 6/2006 7:3 7:08 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/16 /2006 1:35 :32 PM,2/1 6/2006 7:3 5:32 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Francis M ullberry,3 -Medium,1- 2W2R,1-2W2 R,1-2W2R,1 -2W2R,1-2W 2R,1-2W2R, 1-2W2R,1-2 W2R,1-2W2R ,1-2W2U,1- 2W2U,1-2W2 U,1-2W2U,1 -2W2U,1-2W 2R,0-R9NH, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,1-14 -39,N,1, | |
| 68 | 1-2W63,1-1 35003,2/16 /2006 7:39 :20 PM,2/1 6/2006 8:3 9:14 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 2:37 :35 PM,2/1 6/2006 8:3 7:35 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,H B Referred to Statio n,Joe Dog, 3-Medium,1 -2W65,1-2W 65,1-2W65, 1-2W65,1-2 W65,1-2W65 ,1-2W65,1- 2W65,1-2W6 5,1-2W68,1 -2W68,1-2W 68,1-2W68, 1-2W68,1-2 W65,0-R9NH ,N,1, | |
| 69 | 1-2W3X,1-1 34925,2/16 /2006 7:40 :38 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 2:13:36 P M,2/16/200 6 8:13:36 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,gEORG E OF THE j UNGLE,3-Me dium,1-2W3 Z,1-2W3Z,1 -2W3Z,1-2W 3Z,1-2W3Z, 1-2W3Z,1-2 W3Z,1-2W3Z ,1-2W3Z,1- 2W42,1-2W4 2,1-2W42,1 -2W42,1-2W 42,1-2W3Z, 0-R9NH,N,2 , | |
| 70 | 1-2W5W,1-1 34996,2/16 /2006 7:40 :41 PM,2/1 6/2006 8:1 5:56 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/16 /2006 2:13 :42 PM,2/1 6/2006 8:1 3:42 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, geore sam, 3-Medium,1 -2W5Y,1-2W 5Y,1-2W5Y, 1-2W5Y,1-2 W5Y,1-2W5Y ,1-2W5Y,1- 2W5Y,1-2W5 Y,1-2W7F,1 -2W7F,1-2W 7F,1-2W7F, 1-2W7F,1-2 W5Y,0-R9NH ,N,1, | |
| 71 | 1-2W6N,1-1 35023,2/16 /2006 7:40 :44 PM,2/1 6/2006 8:1 5:49 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 2:13 :42 PM,2/1 6/2006 8:1 3:42 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, nute baile y,3-Medium ,1-2W6P,1- 2W6P,1-2W6 P,1-2W6P,1 -2W6P,1-2W 6P,1-2W6P, 1-2W6P,1-2 W6P,1-2W6S ,1-2W6S,1- 2W6S,1-2W6 S,1-2W6S,1 -2W6P,0-R9 NH,N,1, | |
| 72 | 1-2W7P,1-1 35061,2/16 /2006 7:41 :21 PM,2/1 6/2006 8:2 6:01 PM,1- 1S9I,1-1S9 I,1-1S9I,1 -1S9I,2/16 /2006 2:25 :54 PM,2/1 6/2006 8:2 5:54 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, Patient ca lled about his means test. Sen t means te st.,3-Medi um,1-21P0, 1-21P0,1-2 1P0,1-21P0 ,1-21P0,1- 21P0,1-21P 0,1-21P0,1 -21P0,1-21 PD,1-21PD, 1-21PD,1-2 1PD,1-21PD ,1-21P0,0- R9NH,1-14- 35,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,N ,3, | |
| 73 | 1-2W7R,1-1 35063,2/16 /2006 7:56 :24 PM,2/2 3/2009 5:1 3:32 PM,1- 1S9I,1-1S9 I,1-1S9I,1 -1S9I,2/16 /2006 1:56 :50 PM,2/2 3/2009 5:1 3:30 PM,FP ,Copay Adj ustment,Re questing A udit,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VHT,1-2V HT,1-2VHT, 1-2VHT,1-2 VIG,1-2VIG ,1-2VIG,1- 2VIG,1-2VI G,1-2VHT,0 -R9NH,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, N,3, | |
| 74 | 1-2W7X,1-1 35069,2/16 /2006 8:00 :00 PM,2/1 6/2006 8:0 5:20 PM,1- 1S9I,1-1S9 I,1-1S9I,1 -1S9I,2/16 /2006 2:05 :18 PM,2/1 6/2006 8:0 5:18 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Patient called ab out his ba lance.,3-M edium,1-1R S9,1-1RS9, 1-1RS9,1-1 RS9,1-1RS9 ,1-1RS9,1- 1RS9,1-1RS 9,1-1RS9,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,1 -1RS9,0-R9 NH,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,N,1 , | |
| 75 | 1-2W8T,1-1 35101,2/16 /2006 8:00 :56 PM,8/9 /2010 2:38 :43 PM,1-1 STG,1-1RWR ,2/16/2006 2:19:07 P M,2/16/200 6 8:19:07 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ful fillment,3 -Medium,1- 1S61,1-1S6 1,1-1S61,1 -1S61,1-1S 61,1-1S61, 1-1S61,1-1 S61,1-1S61 ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,1-1S61,0- R9NH,N,4, | |
| 76 | 1-2W4Y,1-1 34962,2/16 /2006 8:02 :57 PM,2/1 6/2006 8:0 9:57 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 2:09 :55 PM,2/1 6/2006 8:0 9:55 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,current balance $ 122.34, of fset amt $ 50.89 5/20 04,3-Mediu m,1-1RSL,1 -1RSL,1-1R SL,1-1RSL, 1-1RSL,1-1 RSL,1-1RSL ,1-1RSL,1- 1RSL,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-1RS L,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,3, | |
| 77 | 1-2W1R,1-1 34847,2/16 /2006 8:03 :56 PM,2/1 6/2006 8:0 6:34 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/16 /2006 2:06 :20 PM,2/1 6/2006 8:0 6:20 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-2VN6, 1-2VN6,1-2 VN6,1-2VN6 ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN6,1 -2VN6,1-2V N9,1-2VN9, 1-2VN9,1-2 VN9,1-2VN9 ,1-2VN6,0- R9NH,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,N ,2, | |
| 78 | 1-2W9D,1-1 35121,2/16 /2006 8:04 :34 PM,2/1 6/2006 8:0 9:03 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 2:09 :00 PM,2/1 6/2006 8:0 9:00 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Per FAP , balance $735.99; o ffset amou nt $251.33 on 7/13/2 005.,3-Med ium,1-2W9F ,1-2W9F,1- 2W9F,1-2W9 F,1-2W9F,1 -2W9F,1-2W 9F,1-2W9F, 1-2W9F,1-2 W9I,1-2W9I ,1-2W9I,1- 2W9I,1-2W9 I,1-2W9F,0 -R9NH,1-14 -28,1-14-2 8,1-14-28, 1-14-28,1- 14-28,1-14 -28,1-14-2 8,1-14-28, N,1, | |
| 79 | 1-2W8V,1-1 35103,2/16 /2006 8:05 :38 PM,8/9 /2010 2:38 :43 PM,1-1 STG,1-1RWR ,2/16/2006 2:09:54 P M,2/16/200 6 8:09:54 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,Cu rrent bala nce $156.7 8 Explain ed offset process.,3 -Medium,1- 2VUH,1-2VU H,1-2VUH,1 -2VUH,1-2V UH,1-2VUH, 1-2VUH,1-2 VUH,1-2VUH ,1-2VUK,1- 2VUK,1-2VU K,1-2VUK,1 -2VUK,1-2V UH,0-R9NH, N,2, | |
| 80 | 1-2W9X,1-1 35141,2/16 /2006 8:06 :35 PM,2/1 6/2006 8:0 6:35 PM,1- 1S9I,1-1S9 I,1-1S9I,1 -1S9I,2/16 /2006 2:05 :18 PM,2/1 6/2006 8:0 6:35 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Patien t called a bout his b alance. Ex plained to him about tops,3-Me dium,1-1RS 9,1-1RS9,1 -1RS9,1-1R S9,1-1RS9, 1-1RS9,1-1 RS9,1-1RS9 ,1-1RS9,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 1RS9,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,0, | |
| 81 | 1-2W9O,1-1 35132,2/16 /2006 8:08 :05 PM,2/2 5/2006 1:1 7:58 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/25 /2006 7:17 :52 AM,2/2 5/2006 1:1 7:52 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Email / MCCF,3-Med ium,1-2VN6 ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN6,1 -2VN6,1-2V N6,1-2VN6, 1-2VN6,1-2 VN9,1-2VN9 ,1-2VN9,1- 2VN9,1-2VN 9,1-2VN6,0 -R9NH,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, N,1, | |
| 82 | 1-2W9B,1-1 35119,2/16 /2006 8:08 :08 PM,2/1 6/2006 8:1 2:02 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 2:11 :56 PM,2/1 6/2006 8:1 1:56 PM,FP ,Hardship/ Waiver,Sta tus of Pre vious Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,Note,3 -Medium,1- 2W5C,1-2W5 C,1-2W5C,1 -2W5C,1-2W 5C,1-2W5C, 1-2W5C,1-2 W5C,1-2W5C ,1-2W5F,1- 2W5F,1-2W5 F,1-2W5F,1 -2W5F,1-2W 5C,0-R9NH, 1-14-93,1- 14-93,1-14 -93,1-14-9 3,1-14-93, 1-14-93,1- 14-93,1-14 -93,N,1, | |
| 83 | 1-2WAR,1-1 35171,2/16 /2006 8:09 :25 PM,2/1 6/2006 8:0 9:25 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 2:09 :00 PM,2/1 6/2006 8:0 9:25 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Per FA P, balance $735.99; offset amo unt $251.3 3 on 7/13/ 2005.,3-Me dium,1-2W9 F,1-2W9F,1 -2W9F,1-2W 9F,1-2W9F, 1-2W9F,1-2 W9F,1-2W9F ,1-2W9F,1- 2W9I,1-2W9 I,1-2W9I,1 -2W9I,1-2W 9I,1-2W9F, 0-R9NH,1-1 4-28,1-14- 28,1-14-28 ,1-14-28,1 -14-28,1-1 4-28,1-14- 28,1-14-28 ,N,0, | |
| 84 | 1-2W50,1-1 34964,2/16 /2006 8:10 :15 PM,2/1 6/2006 8:1 0:15 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 2:09 :55 PM,2/1 6/2006 8:1 0:15 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,curren t balance $122.34, o ffset amt $50.89 5/2 004,3-Medi um,1-1RSL, 1-1RSL,1-1 RSL,1-1RSL ,1-1RSL,1- 1RSL,1-1RS L,1-1RSL,1 -1RSL,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,1-1R SL,0-R9NH, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,N,0, | |
| 85 | 1-2W2N,1-1 34879,2/16 /2006 8:10 :23 PM,2/1 6/2006 8:1 0:23 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:10 :23 PM,2/1 6/2006 8:1 0:23 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,acct ba l inquiry, 3-Medium,1 -2WA7,1-2W A7,1-2WA7, 1-2WA7,1-2 WA7,1-2WA7 ,1-2WA7,1- 2WA7,1-2WA 7,1-2WAA,1 -2WAA,1-2W AA,1-2WAA, 1-2WAA,1-2 WA7,0-R9NH ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,N,0, | |
| 86 | 1-2WAC,1-1 35156,2/16 /2006 8:11 :33 PM,2/1 6/2006 8:1 1:33 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:10 :23 PM,2/1 6/2006 8:1 1:33 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,explai ned top of fset,3-Med ium,1-2WA7 ,1-2WA7,1- 2WA7,1-2WA 7,1-2WA7,1 -2WA7,1-2W A7,1-2WA7, 1-2WA7,1-2 WAA,1-2WAA ,1-2WAA,1- 2WAA,1-2WA A,1-2WA7,0 -R9NH,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, N,0, | |
| 87 | 1-2W8X,1-1 35105,2/16 /2006 8:11 :44 PM,8/9 /2010 2:38 :43 PM,1-1 STG,1-1RWR ,2/16/2006 2:09:54 P M,2/16/200 6 8:12:14 PM,FP,DMC/ TOP,Explai ned Offset Process,C losed,Dire ct Call,FP Answered Question,C urrent bal ance $156. 78,3-Mediu m,1-2VUH,1 -2VUH,1-2V UH,1-2VUH, 1-2VUH,1-2 VUH,1-2VUH ,1-2VUH,1- 2VUH,1-2VU K,1-2VUK,1 -2VUK,1-2V UK,1-2VUK, 1-2VUH,0-R 9NH,N,2, | |
| 88 | 1-2W4Q,1-1 34954,2/16 /2006 8:11 :53 PM,2/1 6/2006 8:1 4:11 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/16 /2006 2:13 :58 PM,2/1 6/2006 8:1 3:58 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,top ba lance $154 account b alance $90 0. will se nd payment asap gave address t o lockbox and accoun t #. noi,3 -Medium,1- 2W4S,1-2W4 S,1-2W4S,1 -2W4S,1-2W 4S,1-2W4S, 1-2W4S,1-2 W4S,1-2W4S ,1-2W4V,1- 2W4V,1-2W4 V,1-2W4V,1 -2W4V,1-2W 4S,0-R9NH, 1-14-44,1- 14-44,1-14 -44,1-14-4 4,1-14-44, 1-14-44,1- 14-44,1-14 -44,N,1, | |
| 89 | 1-2WAN,1-1 35167,2/16 /2006 8:12 :26 PM,2/1 6/2006 8:1 2:26 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 2:11 :56 PM,2/1 6/2006 8:1 2:26 PM,FP ,Insurance ,Non-Billa ble,Closed ,Direct Ca ll,FP Answ ered Quest ion,Note,3 -Medium,1- 2W5C,1-2W5 C,1-2W5C,1 -2W5C,1-2W 5C,1-2W5C, 1-2W5C,1-2 W5C,1-2W5C ,1-2W5F,1- 2W5F,1-2W5 F,1-2W5F,1 -2W5F,1-2W 5C,0-R9NH, 1-14-93,1- 14-93,1-14 -93,1-14-9 3,1-14-93, 1-14-93,1- 14-93,1-14 -93,N,0, | |
| 90 | 1-2W8Z,1-1 35107,2/16 /2006 8:12 :49 PM,8/9 /2010 2:38 :43 PM,1-1 STG,1-1RWR ,2/16/2006 2:39:55 P M,2/16/200 6 8:39:55 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Fulfillmen t,3-Medium ,1-1S61,1- 1S61,1-1S6 1,1-1S61,1 -1S61,1-1S 61,1-1S61, 1-1S61,1-1 S61,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-1S61 ,0-R9NH,N, 5, | |
| 91 | 1-2WAT,1-1 35173,2/16 /2006 8:12 :51 PM,2/1 6/2006 8:1 5:08 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 2:14 :51 PM,2/1 6/2006 8:1 4:51 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Per IN Q, current MT expire d 12/31/20 05,3-Mediu m,1-2WAV,1 -2WAV,1-2W AV,1-2WAV, 1-2WAV,1-2 WAV,1-2WAV ,1-2WAV,1- 2WAV,1-2WA Y,1-2WAY,1 -2WAY,1-2W AY,1-2WAY, 1-2WAV,0-R 9NH,1-1X1O ,1-1X1O,1- 1X1O,1-1X1 O,1-1X1O,1 -1X1O,1-1X 1O,1-1X1O, N,1, | |
| 92 | 1-2W52,1-1 34966,2/16 /2006 8:13 :33 PM,2/1 6/2006 8:1 6:39 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 2:15 :56 PM,2/1 6/2006 8:1 5:56 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, Veteran re quested a means test .,3-Medium ,1-2W54,1- 2W54,1-2W5 4,1-2W54,1 -2W54,1-2W 54,1-2W54, 1-2W54,1-2 W54,1-2WBV ,1-2WBV,1- 2WBV,1-2WB V,1-2WBV,1 -2W54,0-R9 NH,N,1, | |
| 93 | 1-2WBM,1-1 35202,2/16 /2006 8:13 :42 PM,2/2 5/2006 1:1 8:11 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/25 /2006 7:18 :08 AM,2/2 5/2006 1:1 8:08 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Email / MCCF,3-Med ium,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIZ,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIM,0 -R9NH,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,1-14-39, N,1, | |
| 94 | 1-2WAP,1-1 35169,2/16 /2006 8:14 :06 PM,2/1 6/2006 8:1 8:19 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 2:18 :14 PM,2/1 6/2006 8:1 8:14 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Mailed MT,3-Medi um,1-2VBT, 1-2VBT,1-2 VBT,1-2VBT ,1-2VBT,1- 2VBT,1-2VB T,1-2VBT,1 -2VBT,1-2V BW,1-2VBW, 1-2VBW,1-2 VBW,1-2VBW ,1-2VBT,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,1, | |
| 95 | 1-2W6A,1-1 35010,2/16 /2006 8:14 :16 PM,2/1 6/2006 8:3 5:35 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 2:35 :22 PM,2/1 6/2006 8:3 5:22 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Ema il,3-Mediu m,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY D,1-2VYD,1 -2VYD,1-2V YD,1-2VYD, 1-2VYA,0-R 9NH,N,1, | |
| 96 | 1-2WAE,1-1 35158,2/16 /2006 8:14 :57 PM,2/1 6/2006 8:1 9:37 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:19 :32 PM,2/1 6/2006 8:1 9:32 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, vets mt no t up to da te.,3-Medi um,1-2WAG, 1-2WAG,1-2 WAG,1-2WAG ,1-2WAG,1- 2WAG,1-2WA G,1-2WAG,1 -2WAG,1-2W DL,1-2WDL, 1-2WDL,1-2 WDL,1-2WDL ,1-2WAG,0- R9NH,N,1, | |
| 97 | 1-2WD9,1-1 35261,2/16 /2006 8:15 :06 PM,2/1 6/2006 8:1 9:18 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/16 /2006 2:13 :58 PM,2/1 6/2006 8:1 8:55 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Answe red Questi on,vet sta tes he nee ds help wi th current charges d ue to unem ployement. sent form and gave explanatio n of wiave ,3-Medium, 1-2W4S,1-2 W4S,1-2W4S ,1-2W4S,1- 2W4S,1-2W4 S,1-2W4S,1 -2W4S,1-2W 4S,1-2W4V, 1-2W4V,1-2 W4V,1-2W4V ,1-2W4V,1- 2W4S,0-R9N H,1-14-44, 1-14-44,1- 14-44,1-14 -44,1-14-4 4,1-14-44, 1-14-44,1- 14-44,N,1, | |
| 98 | 1-2WBQ,1-1 35206,2/16 /2006 8:16 :27 PM,2/2 5/2006 1:1 8:34 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/25 /2006 7:18 :33 AM,2/2 5/2006 1:1 8:33 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,3-Medi um,1-21P0, 1-21P0,1-2 1P0,1-21P0 ,1-21P0,1- 21P0,1-21P 0,1-21P0,1 -21P0,1-21 PD,1-21PD, 1-21PD,1-2 1PD,1-21PD ,1-21P0,0- R9NH,1-14- 39,1-14-39 ,1-14-39,1 -14-39,1-1 4-39,1-14- 39,1-14-39 ,1-14-39,N ,1, | |
| 99 | 1-2WGC,1-1 35372,2/16 /2006 8:20 :05 PM,2/1 6/2006 8:2 2:47 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 2:15 :56 PM,2/1 6/2006 8:2 2:40 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, Veteran re quested a means test .,3-Medium ,1-2W54,1- 2W54,1-2W5 4,1-2W54,1 -2W54,1-2W 54,1-2W54, 1-2W54,1-2 W54,1-2WBV ,1-2WBV,1- 2WBV,1-2WB V,1-2WBV,1 -2W54,0-R9 NH,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,N ,1, | |
| 100 | 1-2WG3,1-1 35363,2/16 /2006 8:21 :11 PM,2/1 6/2006 8:2 5:09 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:25 :06 PM,2/1 6/2006 8:2 5:06 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, expired mt .sent out, 3-Medium,1 -21OV,1-21 OV,1-21OV, 1-21OV,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OY,1 -21OY,1-21 OY,1-21OY, 1-21OY,1-2 1OV,0-R9NH ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,N,1 , | |
| 101 | 1-2WCC,1-1 35228,2/16 /2006 8:23 :01 PM,2/1 6/2006 8:2 8:12 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 2:24 :59 PM,2/1 6/2006 8:2 4:59 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Fulfi llment,Per HI, paid $897.43 in 2005.,3-M edium,1-2W CE,1-2WCE, 1-2WCE,1-2 WCE,1-2WCE ,1-2WCE,1- 2WCE,1-2WC E,1-2WCE,1 -2WF9,1-2W F9,1-2WF9, 1-2WF9,1-2 WF9,1-2WCE ,0-R9NH,1- 1X1O,1-1X1 O,1-1X1O,1 -1X1O,1-1X 1O,1-1X1O, 1-1X1O,1-1 X1O,N,1, | |
| 102 | 1-2WIB,1-1 35443,2/16 /2006 8:23 :24 PM,2/1 6/2006 8:3 0:33 PM,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,2/16 /2006 2:28 :45 PM,2/1 6/2006 8:2 8:45 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,mailed payment hi story,3-Me dium,1-2WI D,1-2WID,1 -2WID,1-2W ID,1-2WID, 1-2WID,1-2 WID,1-2WID ,1-2WID,1- 2WIG,1-2WI G,1-2WIG,1 -2WIG,1-2W IG,1-2WID, 0-R9NH,1-1 4-88,1-14- 88,1-14-88 ,1-14-88,1 -14-88,1-1 4-88,1-14- 88,1-14-88 ,N,2, | |
| 103 | 1-2WH5,1-1 35401,2/16 /2006 8:23 :51 PM,2/1 6/2006 8:3 1:32 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/16 /2006 2:31 :25 PM,2/1 6/2006 8:3 1:25 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Spoke to vet who was bille d due to n o income d ata. Sent mt.,3-Medi um,1-2WH7, 1-2WH7,1-2 WH7,1-2WH7 ,1-2WH7,1- 2WH7,1-2WH 7,1-2WH7,1 -2WH7,1-2W HA,1-2WHA, 1-2WHA,1-2 WHA,1-2WHA ,1-2WH7,0- R9NH,1-14- 57,1-14-57 ,1-14-57,1 -14-57,1-1 4-57,1-14- 57,1-14-57 ,1-14-57,N ,2, | |
| 104 | 1-2WHF,1-1 35411,2/16 /2006 8:23 :56 PM,2/1 6/2006 8:2 7:51 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 2:27 :48 PM,2/1 6/2006 8:2 7:48 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Fulfi llment,Pri nted pmt h istory,3-M edium,1-2W HH,1-2WHH, 1-2WHH,1-2 WHH,1-2WHH ,1-2WHH,1- 2WHH,1-2WH H,1-2WHH,1 -2WHK,1-2W HK,1-2WHK, 1-2WHK,1-2 WHK,1-2WHH ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,1, | |
| 105 | 1-2WH0,1-1 35396,2/16 /2006 8:25 :01 PM,2/1 6/2006 8:2 9:06 PM,1- 1S9I,1-1S9 I,1-1S9I,1 -1S9I,2/16 /2006 2:29 :02 PM,2/1 6/2006 8:2 9:02 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Patient called to find out how much h e paid in 2005. Sent HI Screen .,3-Medium ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYD ,1-2VYD,1- 2VYD,1-2VY D,1-2VYD,1 -2VYA,0-R9 NH,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,N ,2, | |
| 106 | 1-2WIV,1-1 35463,2/16 /2006 8:28 :04 PM,2/1 6/2006 8:3 5:11 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:33 :15 PM,2/1 6/2006 8:3 3:15 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,request ed payment history f or 2005,3- Medium,1-1 RPP,1-1RPP ,1-1RPP,1- 1RPP,1-1RP P,1-1RPP,1 -1RPP,1-1R PP,1-1RPP, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-1RPP,0-R 9NH,1-14-2 1,1-14-21, 1-14-21,1- 14-21,1-14 -21,1-14-2 1,1-14-21, 1-14-21,N, 2, | |
| 107 | 1-2WI4,1-1 35436,2/16 /2006 8:28 :35 PM,2/1 6/2006 8:3 0:52 PM,1- 1RS9,1-1RS 9,1-1RS9,1 -1RS9,2/16 /2006 2:30 :16 PM,2/1 6/2006 8:3 0:16 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Email / MCCF,3- Medium,1-2 WI6,1-2WI6 ,1-2WI6,1- 2WI6,1-2WI 6,1-2WI6,1 -2WI6,1-2W I6,1-2WI6, 1-2WJX,1-2 WJX,1-2WJX ,1-2WJX,1- 2WJX,1-2WI 6,0-R9NH,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,1-14-6 ,1-14-6,1- 14-6,N,1, | |
| 108 | 1-2WJI,1-1 35486,2/16 /2006 8:30 :33 PM,2/1 7/2006 6:4 0:45 PM,1- 1SMM,1-1SM M,2/16/200 6 2:40:37 PM,1-1S4C, 1-1S4C,2/1 7/2006 12: 06:21 PM,2 /17/2006 6 :06:21 PM, FP,Insuran ce,Update Policy Inf ormation,C losed,Dire ct Call,FP Fulfillme nt,Note,3- Medium,1-2 WJK,1-2WJK ,1-2WJK,1- 2WJK,1-2WJ K,1-2WJK,1 -2WJK,1-2W JK,1-2WJK, 1-2WKR,1-2 WKR,1-2WKR ,1-2WKR,1- 2WKR,1-2WJ K,0-R9NH,1 -14-49,1-1 4-49,1-14- 49,1-14-49 ,1-14-49,1 -14-49,1-1 4-49,1-14- 49,N,4, | |
| 109 | 1-2WLL,1-1 35561,2/16 /2006 8:30 :48 PM,8/9 /2010 2:40 :54 PM,1-1 SRR,1-1RWR ,2/16/2006 2:40:05 P M,1-1S4C,1 -1S4C,2/17 /2006 10:1 5:07 AM,2/ 17/2006 4: 15:07 PM,F P,Pharmacy ,SC / Bill ed,Closed, Direct Cal l,FP Pharm acist Revi ew,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,5, | |
| 110 | 1-2WKM,1-1 35526,2/16 /2006 8:32 :43 PM,2/1 6/2006 8:4 4:35 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/16 /2006 2:44 :08 PM,2/1 6/2006 8:4 4:08 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,vet req uested a p rint out o f 2005 pai d out. noi ,3-Medium, 1-2W4F,1-2 W4F,1-2W4F ,1-2W4F,1- 2W4F,1-2W4 F,1-2W4F,1 -2W4F,1-2W 4F,1-2W4I, 1-2W4I,1-2 W4I,1-2W4I ,1-2W4I,1- 2W4F,0-R9N H,1-14-88, 1-14-88,1- 14-88,1-14 -88,1-14-8 8,1-14-88, 1-14-88,1- 14-88,N,3, | |
| 111 | 1-2WJ5,1-1 35473,2/16 /2006 8:37 :20 PM,2/1 7/2006 4:3 0:55 PM,1- 1RQP,1-1RW 5,2/17/200 6 10:30:31 AM,1-1RQP ,1-1RQP,2/ 17/2006 10 :30:44 AM, 2/17/2006 4:30:44 PM ,FP,Pharma cy,SC / Bi lled,Close d,Direct C all,FP Pha rmacist Re view,3-Med ium,1-2WJ7 ,1-2WJ7,1- 2WJ7,1-2WJ 7,1-2WJ7,1 -2WJ7,1-2W J7,1-2WJ7, 1-2WJ7,1-2 WJA,1-2WJA ,1-2WJA,1- 2WJA,1-2WJ A,1-2WJ7,0 -R9NH,1-1X 1O,1-1X1O, 1-1X1O,1-1 X1O,1-1X1O ,1-1X1O,1- 1X1O,1-1X1 O,N,2, | |
| 112 | 1-2WNA,1-1 35622,2/16 /2006 8:43 :30 PM,8/9 /2010 2:38 :43 PM,1-1 STG,1-1RWR ,2/17/2006 5:12:45 P M,2/17/200 6 11:13:28 PM,FP,DMC /TOP,Expla ined Offse t Process, Closed,Dir ect Call,F P Answered Question, Explained Offset Pro gram,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,N,2, | |
| 113 | 1-2WN0,1-1 35612,2/16 /2006 8:44 :15 PM,2/1 6/2006 8:4 5:36 PM,1- 1SMM,1-1SM M,1-1SMM,1 -1SMM,2/16 /2006 2:45 :34 PM,2/1 6/2006 8:4 5:34 PM,FP ,Copay Adj ustment,Re questing A udit,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -2WN2,1-2W N2,1-2WN2, 1-2WN2,1-2 WN2,1-2WN2 ,1-2WN2,1- 2WN2,1-2WN 2,1-2WN5,1 -2WN5,1-2W N5,1-2WN5, 1-2WN5,1-2 WN2,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,1, | |
| 114 | 1-2WMT,1-1 35605,2/16 /2006 8:45 :39 PM,2/1 6/2006 8:4 7:48 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 2:46 :45 PM,2/1 6/2006 8:4 6:45 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -2WMV,1-2W MV,1-2WMV, 1-2WMV,1-2 WMV,1-2WMV ,1-2WMV,1- 2WMV,1-2WM V,1-2WMY,1 -2WMY,1-2W MY,1-2WMY, 1-2WMY,1-2 WMV,0-R9NH ,1-1X1O,1- 1X1O,1-1X1 O,1-1X1O,1 -1X1O,1-1X 1O,1-1X1O, 1-1X1O,N,1 , | |
| 115 | 1-2WE8,1-1 35296,2/16 /2006 8:47 :28 PM,2/1 6/2006 8:4 7:28 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 2:47 :28 PM,2/1 6/2006 8:4 7:28 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Dan---MT Question,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 116 | 1-2WNO,1-1 35636,2/16 /2006 8:48 :25 PM,2/1 7/2006 3:3 7:23 PM,1- 1S92,1-1RW 5,2/16/200 6 2:53:38 PM,1-1S4C, 1-1S4C,2/1 7/2006 9:3 7:14 AM,2/ 17/2006 3: 37:14 PM,F P,Pharmacy ,SC / Bill ed,Closed, Direct Cal l,FP Pharm acist Revi ew,Reviewe d the case info in V ista and c anceled 2 charges. NCBR,3-Med ium,1-2WNQ ,1-2WNQ,1- 2WNQ,1-2WN Q,1-2WNQ,1 -2WNQ,1-2W NQ,1-2WNQ, 1-2WNQ,1-2 WOD,1-2WOD ,1-2WOD,1- 2WOD,1-2WO D,1-2WNQ,0 -R9NH,1-14 -57,1-14-5 7,1-14-57, 1-14-57,1- 14-57,1-14 -57,1-14-5 7,1-14-57, N,3, | |
| 117 | 1-2WO4,1-1 35652,2/16 /2006 8:51 :00 PM,2/1 6/2006 8:5 3:02 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 2:52 :57 PM,2/1 6/2006 8:5 2:57 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Email / MCCF,3- Medium,1-2 W3A,1-2W3A ,1-2W3A,1- 2W3A,1-2W3 A,1-2W3A,1 -2W3A,1-2W 3A,1-2W3A, 1-2W3D,1-2 W3D,1-2W3D ,1-2W3D,1- 2W3D,1-2W3 A,0-R9NH,1 -14-53,1-1 4-53,1-14- 53,1-14-53 ,1-14-53,1 -14-53,1-1 4-53,1-14- 53,N,1, | |
| 118 | 1-2WOA,1-1 35658,2/16 /2006 8:57 :05 PM,2/1 6/2006 9:4 1:35 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/16 /2006 3:41 :32 PM,2/1 6/2006 9:4 1:32 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,wife ca lled for a cct bal an d what cur rent charg es are due to paymen t sent in. ,3-Medium, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQE, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQE,1- 2WQB,0-R9N H,1-14-86, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,N,2, | |
| 119 | 1-2WCV,1-1 35247,2/16 /2006 8:58 :49 PM,2/1 6/2006 8:5 8:49 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 2:58 :49 PM,2/1 6/2006 8:5 8:49 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Referr ed to Stat ion,Fed Yo st,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 120 | 1-2WCX,1-1 35249,2/16 /2006 9:02 :49 PM,2/1 6/2006 9:0 2:49 PM,1- 1T3V,1-1T3 V,1-1T3V,1 -1T3V,2/16 /2006 3:02 :49 PM,2/1 6/2006 9:0 2:49 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Roger Ends ley,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 121 | 1-2WEA,1-1 35298,2/16 /2006 9:09 :32 PM,2/1 6/2006 9:0 9:32 PM,1- 1SXO,1-1SX O,1-1SXO,1 -1SXO,2/16 /2006 3:09 :32 PM,2/1 6/2006 9:0 9:32 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Fred Yoas t --- Mean s test que stion | |
| 122 | Referred t o facility 1-800 num ber.,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 123 | 1-2WP7,1-1 35691,2/16 /2006 9:14 :16 PM,2/1 6/2006 9:1 7:23 PM,1- 1RW0,1-1RW 0,1-1RW0,1 -1RW0,2/16 /2006 3:17 :07 PM,2/1 6/2006 9:1 7:07 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Pharma cist Revie w,pharmacy review of SC Rxs.,3 -Medium,1- 2WP9,1-2WP 9,1-2WP9,1 -2WP9,1-2W P9,1-2WP9, 1-2WP9,1-2 WP9,1-2WP9 ,1-2WPC,1- 2WPC,1-2WP C,1-2WPC,1 -2WPC,1-2W P9,0-R9NH, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,N,1, | |
| 124 | 1-2WPH,1-1 35701,2/16 /2006 9:18 :37 PM,2/1 6/2006 9:2 9:06 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/16 /2006 3:24 :50 PM,2/1 6/2006 9:2 4:50 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Wife of Veteran c onfused ab out billin g statemen t; thought the payme nt shown w as for the new copay shown on this month 's stateme nt. I exp lained tha t by match ing the bi lling refe rence numb ers she co uld see wh ere each p ayment was applied. She concu rs.,3-Medi um,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PM,1-2WPM, 1-2WPM,1-2 WPM,1-2WPM ,1-2WPJ,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,3, | |
| 125 | 1-2WPR,1-1 35711,2/16 /2006 9:20 :01 PM,2/1 6/2006 10: 02:35 PM,1 -1SSL,1-1S SL,1-1SSL, 1-1SSL,2/1 6/2006 4:0 1:34 PM,2/ 16/2006 10 :01:34 PM, HB,Eligibi lity,Death Date/HEC, Closed,Dir ect Call,H B Answered Question via Tele,M itch BAker ,3-Medium, 1-2VHT,1-2 VHT,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VHT,1-2V HT,1-2VIG, 1-2VIG,1-2 VIG,1-2VIG ,1-2VIG,1- 2VHT,0-R9N H,N,2, | |
| 126 | 1-2WPF,1-1 35699,2/16 /2006 9:57 :41 PM,5/1 9/2006 2:5 5:35 PM,1- 1RW0,1-1RW 0,1-1RW0,1 -1RW0,5/19 /2006 9:55 :25 AM,5/1 9/2006 2:5 5:25 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2WY6,1 -2WY6,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 9,1-2WY9,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY6,0-R 9NH,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, N,2, | |
| 127 | 1-2WSJ,1-1 35811,2/16 /2006 10:1 0:30 PM,2/ 16/2006 10 :20:15 PM, 1-1S92,1-1 S92,1-1S92 ,1-1S92,2/ 16/2006 4: 20:04 PM,2 /16/2006 1 0:20:04 PM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,call ed to conf erm paymen t recieved .,3-Medium ,1-21P0,1- 21P0,1-21P 0,1-21P0,1 -21P0,1-21 P0,1-21P0, 1-21P0,1-2 1P0,1-21PD ,1-21PD,1- 21PD,1-21P D,1-21PD,1 -21P0,0-R9 NH,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,N,3 , | |
| 128 | 1-2WRZ,1-1 35791,2/16 /2006 10:1 4:20 PM,2/ 16/2006 10 :18:40 PM, 1-1SSL,1-1 SSL,1-1SSL ,1-1SSL,2/ 16/2006 4: 17:31 PM,2 /16/2006 1 0:17:31 PM ,HB,Eligib ility,Enro llment Pro cess,Close d,Direct C all,HB Ans wered with Fulfillme nt,Mitch B Aker,3-Med ium,1-2WS1 ,1-2WS1,1- 2WS1,1-2WS 1,1-2WS1,1 -2WS1,1-2W S1,1-2WS1, 1-2WS1,1-2 WS4,1-2WS4 ,1-2WS4,1- 2WS4,1-2WS 4,1-2WS1,0 -R9NH,N,1, | |
| 129 | 1-2WWF,1-1 35951,2/17 /2006 1:46 :54 PM,2/1 7/2006 1:4 8:07 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 7:47 :57 AM,2/1 7/2006 1:4 7:57 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2WWH,1 -2WWH,1-2W WH,1-2WWH, 1-2WWH,1-2 WWH,1-2WWH ,1-2WWH,1- 2WWH,1-2WW K,1-2WWK,1 -2WWK,1-2W WK,1-2WWK, 1-2WWH,0-R 9NH,N,1, | |
| 130 | 1-2WXV,1-1 36003,2/17 /2006 2:27 :08 PM,2/1 7/2006 3:5 3:24 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 9:53 :13 AM,2/1 7/2006 3:5 3:13 PM,FP ,Pharmacy, Duplicate Charges,Cl osed,Direc t Call,FP Pharmacist Review,Re viewed the SR info,3 -Medium,1- 2VE3,1-2VE 3,1-2VE3,1 -2VE3,1-2V E3,1-2VE3, 1-2VE3,1-2 VE3,1-2VE3 ,1-2VE6,1- 2VE6,1-2VE 6,1-2VE6,1 -2VE6,1-2V E3,0-R9NH, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,N,3, | |
| 131 | 1-2WZH,1-1 36061,2/17 /2006 2:40 :30 PM,2/1 7/2006 6:3 2:06 PM,1- 1RU8,1-1RU 8,1-1RU8,1 -1RU8,2/17 /2006 12:0 1:29 PM,2/ 17/2006 6: 01:29 PM,F P,Complain t,Facility ,Closed,Di rect Call, FP Fulfill ment,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,2, | |
| 132 | 1-2WZT,1-1 36073,2/17 /2006 2:41 :39 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,6/20/2007 1:59:28 P M,6/20/200 7 6:59:28 PM,FP,Tran sferred Ca lls,Eligib ility,Clos ed,Direct Call,FP Tr ansfer Cal l,CALLER: | |
| 133 | ISSUE:requ est to kcm o name | |
| 134 | RESOLUTION :Transfere d to facil ity,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,N,N,2, | |
| 135 | 1-2X1V,1-1 36147,2/17 /2006 2:57 :50 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 11:19:54 AM,2/17/20 06 5:19:54 PM,HB,Eli gibility,C ombat Vete ran,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,Little Bo Peep,3- Medium,1-3 3QQ,1-33QQ ,1-33QQ,1- 33QQ,1-33Q Q,1-33QQ,1 -33QQ,1-33 QQ,1-33QQ, 1-33T1,1-3 3T1,1-33T1 ,1-33T1,1- 33T1,1-33Q Q,0-R9NH,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,N,2, | |
| 136 | 1-2X1X,1-1 36149,2/17 /2006 2:59 :27 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 11:12:31 AM,7/29/20 08 2:26:45 PM,HB,Com pliment,He alth Care/ VA Staff,C losed,Dire ct Call,HB Answered Question v ia Tele,Lo ng John Si lver,3-Med ium,1-33MZ ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3QK,1-33QK ,1-33QK,1- 33QK,1-33Q K,1-33MZ,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,4, | |
| 137 | 1-2X25,1-1 36157,2/17 /2006 2:59 :46 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/16/2006 2:13:36 P M,2/17/200 6 2:59:46 PM,HB,IRIS ,Medicare Part D,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,gEORG E OF THE j UNGLE,3-Me dium,1-2W3 Z,1-2W3Z,1 -2W3Z,1-2W 3Z,1-2W3Z, 1-2W3Z,1-2 W3Z,1-2W3Z ,1-2W3Z,1- 2W42,1-2W4 2,1-2W42,1 -2W42,1-2W 42,1-2W3Z, 0-R9NH,N,1 , | |
| 138 | 1-2X51,1-1 36261,2/17 /2006 3:03 :36 PM,2/1 7/2006 3:0 8:47 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 9:07 :03 AM,2/1 7/2006 3:0 7:03 PM,FP ,Pharmacy, Duplicate Charges,Cl osed,Direc t Call,FP Pharmacist Review,Re viewed cas e info,3-M edium,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY9,1-2 WY9,1-2WY6 ,0-R9NH,1- 14-54,1-14 -54,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,N,1, | |
| 139 | 1-2X6J,1-1 36315,2/17 /2006 3:16 :07 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/17/2006 12:00:13 PM,2/17/20 06 6:00:13 PM,FP,Cre dit Card V erificatio n,Non Serv ed Area,Cl osed,Direc t Call,FP Fulfillmen t,3-Medium ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PA,1-33PA, 1-33PA,1-3 3PA,1-33PD ,1-33PD,1- 33PD,1-33P D,1-33PD,1 -33PA,0-R9 NH,1-14-49 ,1-14-49,1 -14-49,1-1 4-49,1-14- 49,1-14-49 ,1-14-49,1 -14-49,N,6 , | |
| 140 | 1-2X5X,1-1 36293,2/17 /2006 3:16 :08 PM,2/1 7/2006 3:2 2:06 PM,1- 1SEG,1-1SE G,1-1SEG,1 -1SEG,2/17 /2006 9:22 :01 AM,2/1 7/2006 3:2 2:01 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / Rx,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 141 | 1-2X7T,1-1 36361,2/17 /2006 3:24 :38 PM,2/1 7/2006 3:3 1:52 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/17 /2006 9:31 :49 AM,2/1 7/2006 3:3 1:49 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,vet cal led to inq uire about acct bal. ,3-Medium, 1-2X7V,1-2 X7V,1-2X7V ,1-2X7V,1- 2X7V,1-2X7 V,1-2X7V,1 -2X7V,1-2X 7V,1-2X7Y, 1-2X7Y,1-2 X7Y,1-2X7Y ,1-2X7Y,1- 2X7V,0-R9N H,N,1, | |
| 142 | 1-2WX7,1-1 35979,2/17 /2006 3:27 :10 PM,2/1 7/2006 3:3 6:45 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 9:36 :41 AM,2/1 7/2006 3:3 6:41 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2X83,1 -2X83,1-2X 83,1-2X83, 1-2X83,1-2 X83,1-2X83 ,1-2X83,1- 2X83,1-2X8 6,1-2X86,1 -2X86,1-2X 86,1-2X86, 1-2X83,0-R 9NH,N,2, | |
| 143 | 1-33L9,1-1 44621,2/17 /2006 4:28 :27 PM,2/1 7/2006 4:2 8:27 PM,1- 1SEG,1-1SE G,1-1SEG,1 -1SEG,2/17 /2006 10:2 8:27 AM,2/ 17/2006 4: 28:27 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 144 | 1-33KZ,1-1 44611,2/17 /2006 4:29 :36 PM,2/1 7/2006 4:2 9:36 PM,1- 1SFZ,1-1SF Z,1-1SFZ,1 -1SFZ,2/17 /2006 10:2 9:36 AM,2/ 17/2006 4: 29:36 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,Caller wanted tr ansfer to pharmacy t o refill R X,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 145 | 1-33LJ,1-1 44631,2/17 /2006 4:29 :37 PM,2/1 7/2006 4:2 9:37 PM,1- 1S9S,1-1S9 S,1-1S9S,1 -1S9S,2/17 /2006 10:2 9:37 AM,2/ 17/2006 4: 29:37 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,This i s only a t est,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 146 | 1-33LT,1-1 44641,2/17 /2006 4:29 :37 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/17/2006 10:29:37 AM,2/17/20 06 4:29:37 PM,FP,Bal ance Inqui ry,Account Balance,C losed,Dire ct Call,FP Answered Question,R equest to speak to s omeone at facility; conference d call,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 147 | 1-33KP,1-1 44601,2/17 /2006 4:29 :37 PM,2/1 7/2006 4:2 9:37 PM,1- 1S8W,1-1S8 W,1-1S8W,1 -1S8W,2/17 /2006 10:2 9:37 AM,2/ 17/2006 4: 29:37 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,test,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 148 | 1-33JV,1-1 44571,2/17 /2006 4:29 :47 PM,2/1 7/2006 4:2 9:47 PM,1- 1RZI,1-1RZ I,1-1RZI,1 -1RZI,2/17 /2006 10:2 9:47 AM,2/ 17/2006 4: 29:47 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,Caller asked to be connect ed to the facility., 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,0, | |
| 149 | 1-33KF,1-1 44591,2/17 /2006 4:29 :47 PM,2/1 7/2006 4:2 9:47 PM,1- 1RU8,1-1RU 8,1-1RU8,1 -1RU8,2/17 /2006 10:2 9:47 AM,2/ 17/2006 4: 29:47 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,test,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 150 | 1-33JL,1-1 44561,2/17 /2006 4:30 :43 PM,2/1 7/2006 4:3 0:43 PM,1- 1S9N,1-1S9 N,1-1S9N,1 -1S9N,2/17 /2006 10:2 9:43 AM,2/ 17/2006 4: 30:43 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,Refuse d to give name.,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 151 | 1-33LB,1-1 44623,2/17 /2006 4:30 :55 PM,2/1 7/2006 4:3 1:13 PM,1- 1SEG,1-1SE G,1-1SEG,1 -1SEG,2/17 /2006 10:3 1:05 AM,2/ 17/2006 4: 31:05 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Phar macist Rev iew,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 152 | 1-33MX,1-1 44681,2/17 /2006 4:33 :07 PM,2/1 7/2006 4:5 9:00 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/17 /2006 10:5 8:59 AM,2/ 17/2006 4: 58:59 PM,F P,DMC/TOP, Explained Offset Pro cess,Close d,Direct C all,FP Ans wered Ques tion,Test case.,3-Me dium,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33MZ,1- 33N2,1-33N 2,1-33N2,1 -33N2,1-33 N2,1-33MZ, 0-R9NH,1-1 4-37,1-14- 37,1-14-37 ,1-14-37,1 -14-37,1-1 4-37,1-14- 37,1-14-37 ,N,2, | |
| 153 | 1-33JZ,1-1 44575,2/17 /2006 4:42 :25 PM,2/1 7/2006 6:0 0:22 PM,1- 1RZI,1-1RZ I,1-1RZI,1 -1RZI,2/17 /2006 12:0 0:16 PM,2/ 17/2006 6: 00:16 PM,F P,Credit C ard Verifi cation,Non Served Ar ea,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-33 S3,1-33S3, 1-33S3,1-3 3S3,1-33S3 ,1-33S3,1- 33S3,1-33S 3,1-33S3,1 -33S6,1-33 S6,1-33S6, 1-33S6,1-3 3S6,1-33S3 ,0-R9NH,1- 14-56,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,N,3, | |
| 154 | 1-349P,1-1 45501,2/17 /2006 4:45 :53 PM,8/9 /2010 2:38 :09 PM,1-1 SJ7,1-1RWR ,2/17/2006 3:21:24 P M,2/17/200 6 3:21:41 PM,2/17/20 06 9:21:41 PM,HB,Eli gibility,A ddress Cha nge/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,See ya Sunday !,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 3, | |
| 155 | 1-33N9,1-1 44693,2/17 /2006 4:52 :52 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 10:52:52 AM,2/17/20 06 4:52:52 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Joh n James,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 156 | 1-33NJ,1-1 44703,2/17 /2006 4:53 :07 PM,2/1 7/2006 4:5 3:07 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 10:5 3:07 AM,2/ 17/2006 4: 53:07 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Jam es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 157 | 1-33NB,1-1 44695,2/17 /2006 4:53 :53 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 10:52:52 AM,2/17/20 06 4:53:53 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Joh n James,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 158 | 1-33NL,1-1 44705,2/17 /2006 4:54 :17 PM,2/1 7/2006 4:5 4:17 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 10:5 3:07 AM,2/ 17/2006 4: 54:17 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Jam es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 159 | 1-33NV,1-1 44715,2/17 /2006 4:55 :21 PM,2/1 7/2006 4:5 5:21 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 10:5 5:21 AM,2/ 17/2006 4: 55:21 PM,H B,Eligibil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,John Ja mes,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 160 | 1-33NX,1-1 44717,2/17 /2006 4:55 :45 PM,2/1 7/2006 5:1 4:58 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 11:1 2:35 AM,2/ 17/2006 5: 12:35 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,3-Medium ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-2VL8 ,1-2VL8,1- 2VL8,1-2VL 8,1-2VL8,1 -33MZ,0-R9 NH,1-14-42 ,1-14-42,1 -14-42,1-1 4-42,1-14- 42,1-14-42 ,1-14-42,1 -14-42,N,2 , | |
| 161 | 1-33OV,1-1 44751,2/17 /2006 4:56 :41 PM,2/1 7/2006 4:5 6:41 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/17 /2006 10:5 6:41 AM,2/ 17/2006 4: 56:41 PM,F P,DMC/TOP, Explained Offset Pro cess,Close d,Direct C all,FP Ans wered Ques tion,vet i nquired ab out top le tter. expl ained char ges over 1 20 days re ferred for collectio n.,3-Mediu m,1-33OX,1 -33OX,1-33 OX,1-33OX, 1-33OX,1-3 3OX,1-33OX ,1-33OX,1- 33OX,1-33P 0,1-33P0,1 -33P0,1-33 P0,1-33P0, 1-33OX,0-R 9NH,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,N, 0, | |
| 162 | 1-33P2,1-1 44758,2/17 /2006 4:57 :40 PM,2/1 7/2006 4:5 7:40 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/17 /2006 10:5 6:41 AM,2/ 17/2006 4: 57:40 PM,F P,Repaymen t Plan,Mai led to Vet eran,Close d,Direct C all,FP Ans wered Ques tion,vet i nquired ab out top le tter. expl ained char ges over 1 20 days re ferred for collectio n.offered vet repaym ent plan a nd sent ou t forms.,3 -Medium,1- 33OX,1-33O X,1-33OX,1 -33OX,1-33 OX,1-33OX, 1-33OX,1-3 3OX,1-33OX ,1-33P0,1- 33P0,1-33P 0,1-33P0,1 -33P0,1-33 OX,0-R9NH, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,N,0, | |
| 163 | 1-33P4,1-1 44760,2/17 /2006 4:59 :19 PM,2/1 7/2006 4:5 9:19 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/17 /2006 10:5 6:41 AM,2/ 17/2006 4: 59:19 PM,F P,Insuranc e,Incorrec t/Incomple te Data,Cl osed,Direc t Call,FP Answered Q uestion,ve t inquired about top letter. e xplained c harges ove r 120 days referred for collec tion.offer ed vet rep ayment pla n and sent out forms .updated v ets insura nce.,3-Med ium,1-33OX ,1-33OX,1- 33OX,1-33O X,1-33OX,1 -33OX,1-33 OX,1-33OX, 1-33OX,1-3 3P0,1-33P0 ,1-33P0,1- 33P0,1-33P 0,1-33OX,0 -R9NH,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, N,0, | |
| 164 | 1-33N4,1-1 44688,2/17 /2006 5:01 :05 PM,2/1 7/2006 5:0 1:05 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/17 /2006 10:5 8:59 AM,2/ 17/2006 5: 01:05 PM,F P,Insuranc e,Update P olicy Info rmation,Cl osed,Direc t Call,FP Answered Q uestion,Ve t requeste d to updat e insr. Ad ded bcbs a nd explain ed timefra me to have policy ve rified and claims se nt and to pay curren t charges, but he wi ll be cred ited if we recieve p ayment fro m insr.,3- Medium,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33N2,1-3 3N2,1-33N2 ,1-33N2,1- 33N2,1-33M Z,0-R9NH,1 -14-37,1-1 4-37,1-14- 37,1-14-37 ,1-14-37,1 -14-37,1-1 4-37,1-14- 37,N,0, | |
| 165 | 1-33OF,1-1 44735,2/17 /2006 5:06 :30 PM,2/1 7/2006 5:1 0:40 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:1 0:37 AM,2/ 17/2006 5: 10:37 PM,F P,Balance Inquiry,Ad dress Upda te,Closed, Direct Cal l,FP Email / MCCF,3- Medium,1-2 VCX,1-2VCX ,1-2VCX,1- 2VCX,1-2VC X,1-2VCX,1 -2VCX,1-2V CX,1-2VCX, 1-2VD0,1-2 VD0,1-2VD0 ,1-2VD0,1- 2VD0,1-2VC X,0-R9NH,N ,2, | |
| 166 | 1-33NN,1-1 44707,2/17 /2006 5:08 :29 PM,2/1 7/2006 5:1 4:53 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 11:1 2:37 AM,2/ 17/2006 5: 12:37 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Long John Silver,3- Medium,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-2VL8,1-2 VL8,1-2VL8 ,1-2VL8,1- 2VL8,1-33M Z,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 167 | 1-33RO,1-1 44852,2/17 /2006 5:11 :04 PM,2/1 7/2006 5:1 9:36 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/17 /2006 11:1 5:13 AM,2/ 17/2006 5: 15:13 PM,F P,Means Te st,Closed, Direct Cal l,FP Fulfi llment,Vet requested a MT, I a dvised the one in th e system i s current, but he fe els the $ amount lis ted was wr ong so he wants to d o an updat ed one. Se nt form, n oi,3-Mediu m,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-33N 2,1-33N2,1 -33N2,1-33 N2,1-33N2, 1-33MZ,0-R 9NH,1-14-3 7,1-14-37, 1-14-37,1- 14-37,1-14 -37,1-14-3 7,1-14-37, 1-14-37,N, 2, | |
| 168 | 1-33ND,1-1 44697,2/17 /2006 5:12 :29 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 11:12:29 AM,2/17/20 06 5:12:29 PM,HB,Com plaint,VIC Card/Non- Receipt,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lol g John Sil ver,3-Medi um,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-2V L8,1-2VL8, 1-2VL8,1-2 VL8,1-2VL8 ,1-33MZ,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,1, | |
| 169 | 1-33R8,1-1 44836,2/17 /2006 5:19 :50 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 11:19:50 AM,2/17/20 06 5:19:50 PM,HB,Eli gibility,A ddress Cha nge/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lit tle Bo Pee p,3-Medium ,1-33RA,1- 33RA,1-33R A,1-33RA,1 -33RA,1-33 RA,1-33RA, 1-33RA,1-3 3RA,1-33SR ,1-33SR,1- 33SR,1-33S R,1-33SR,1 -33RA,0-R9 NH,N,1, | |
| 170 | 1-33S9,1-1 44873,2/17 /2006 5:19 :54 PM,2/1 7/2006 5:1 9:54 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 11:1 9:54 AM,2/ 17/2006 5: 19:54 PM,H B,Fee Basi s,Vet Call ,Closed,Di rect Call, HB Answere d Question via Tele, Patricia K ing,3-Medi um,1-33SB, 1-33SB,1-3 3SB,1-33SB ,1-33SB,1- 33SB,1-33S B,1-33SB,1 -33SB,1-33 SE,1-33SE, 1-33SE,1-3 3SE,1-33SE ,1-33SB,0- R9NH,N,0, | |
| 171 | 1-33RE,1-1 44842,2/17 /2006 5:20 :02 PM,2/1 7/2006 5:2 0:02 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 11:2 0:02 AM,2/ 17/2006 5: 20:02 PM,H B,Eligibil ity,Addres s Change/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Little B o Peep,3-M edium,1-33 RA,1-33RA, 1-33RA,1-3 3RA,1-33RA ,1-33RA,1- 33RA,1-33R A,1-33RA,1 -33SR,1-33 SR,1-33SR, 1-33SR,1-3 3SR,1-33RA ,0-R9NH,N, 0, | |
| 172 | 1-33TB,1-1 44911,2/17 /2006 5:21 :34 PM,2/1 7/2006 5:3 1:47 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:3 1:34 AM,2/ 17/2006 5: 31:34 PM,F P,DMC/TOP, Explained Offset Pro cess,Close d,Direct C all,FP Ans wered Ques tion,expla ined TOP l etter that amt refer red is ove r 120 days old,3-Med ium,1-2X83 ,1-2X83,1- 2X83,1-2X8 3,1-2X83,1 -2X83,1-2X 83,1-2X83, 1-2X83,1-2 X86,1-2X86 ,1-2X86,1- 2X86,1-2X8 6,1-2X83,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,1, | |
| 173 | 1-33TD,1-1 44913,2/17 /2006 5:21 :39 PM,2/1 7/2006 5:3 3:52 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:3 3:48 AM,2/ 17/2006 5: 33:48 PM,F P,Copay Ad justment,R equesting Audit,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,1, | |
| 174 | 1-33ST,1-1 44893,2/17 /2006 5:25 :57 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 11:25:57 AM,2/17/20 06 5:25:57 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Kil ler Khan,3 -Medium,1- 33SV,1-33S V,1-33SV,1 -33SV,1-33 SV,1-33SV, 1-33SV,1-3 3SV,1-33SV ,1-33SY,1- 33SY,1-33S Y,1-33SY,1 -33SY,1-33 SV,0-R9NH, N,1, | |
| 175 | 1-33T3,1-1 44903,2/17 /2006 5:25 :58 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 11:25:58 AM,2/17/20 06 5:25:58 PM,HB,Cri sis,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,Donald Duck,3-Med ium,1-33T5 ,1-33T5,1- 33T5,1-33T 5,1-33T5,1 -33T5,1-33 T5,1-33T5, 1-33T5,1-3 3T8,1-33T8 ,1-33T8,1- 33T8,1-33T 8,1-33T5,0 -R9NH,N,1, | |
| 176 | 1-33RG,1-1 44844,2/17 /2006 5:26 :19 PM,2/1 7/2006 5:2 6:19 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 11:2 6:19 AM,2/ 17/2006 5: 26:19 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Killer K ahn,3-Medi um,1-33RI, 1-33RI,1-3 3RI,1-33RI ,1-33RI,1- 33RI,1-33R I,1-33RI,1 -33RI,1-33 RL,1-33RL, 1-33RL,1-3 3RL,1-33RL ,1-33RI,0- R9NH,N,0, | |
| 177 | 1-33SG,1-1 44880,2/17 /2006 5:26 :36 PM,2/1 7/2006 5:2 6:36 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 11:2 6:36 AM,2/ 17/2006 5: 26:36 PM,H B,Complime nt,VBA,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Tim Brown,3-Me dium,1-33T S,1-33TS,1 -33TS,1-33 TS,1-33TS, 1-33TS,1-3 3TS,1-33TS ,1-33TS,1- 33TV,1-33T V,1-33TV,1 -33TV,1-33 TV,1-33TS, 0-R9NH,N,0 , | |
| 178 | 1-33LL,1-1 44633,2/17 /2006 5:28 :36 PM,2/1 7/2006 8:1 5:25 PM,1- 1S9S,1-1S9 S,1-1S9S,1 -1S9S,2/17 /2006 2:14 :45 PM,2/1 7/2006 8:1 4:45 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Email / MCCF,3-Me dium,1-2WA 7,1-2WA7,1 -2WA7,1-2W A7,1-2WA7, 1-2WA7,1-2 WA7,1-2WA7 ,1-2WA7,1- 2WAA,1-2WA A,1-2WAA,1 -2WAA,1-2W AA,1-2WA7, 0-R9NH,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,N,1, | |
| 179 | 1-33U6,1-1 44942,2/17 /2006 5:31 :42 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 11:43:38 AM,2/17/20 06 5:43:38 PM,HB,Eli gibility,C ombat Vete ran,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,Kold Cu tz,3-Mediu m,1-33U8,1 -33U8,1-33 U8,1-33U8, 1-33U8,1-3 3U8,1-33U8 ,1-33U8,1- 33U8,1-33U B,1-33UB,1 -33UB,1-33 UB,1-33UB, 1-33U8,0-R 9NH,N,2, | |
| 180 | 1-33UP,1-1 44961,2/17 /2006 5:31 :45 PM,2/1 7/2006 5:4 5:00 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 11:4 4:58 AM,2/ 17/2006 5: 44:58 PM,H B,Eligibil ity,Combat Veteran,C losed,Dire ct Call,HB Answered Question v ia Tele,Ki dd Cutz,3- Medium,1-3 3U8,1-33U8 ,1-33U8,1- 33U8,1-33U 8,1-33U8,1 -33U8,1-33 U8,1-33U8, 1-33UB,1-3 3UB,1-33UB ,1-33UB,1- 33UB,1-33U 8,0-R9NH,N ,1, | |
| 181 | 1-33TF,1-1 44915,2/17 /2006 5:31 :52 PM,2/1 7/2006 5:3 3:18 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:3 1:34 AM,2/ 17/2006 5: 33:13 PM,F P,Insuranc e,Update P olicy Info rmation,Cl osed,Direc t Call,FP Answered Q uestion,ad ded new in s for blue cross to pre-reg,3- Medium,1-2 X83,1-2X83 ,1-2X83,1- 2X83,1-2X8 3,1-2X83,1 -2X83,1-2X 83,1-2X83, 1-2X86,1-2 X86,1-2X86 ,1-2X86,1- 2X86,1-2X8 3,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,2, | |
| 182 | 1-33VT,1-1 45001,2/17 /2006 5:32 :12 PM,2/1 7/2006 6:0 0:19 PM,1- 1SBQ,1-1SB Q,1-1SBQ,1 -1SBQ,2/17 /2006 12:0 0:15 PM,2/ 17/2006 6: 00:15 PM,F P,Repaymen t Plan,Mai led to Vet eran,Close d,Direct C all,FP Ans wered Ques tion,vet c alled requ esting a r epayment p lan. sent one out.,3 -Medium,1- 33VV,1-33V V,1-33VV,1 -33VV,1-33 VV,1-33VV, 1-33VV,1-3 3VV,1-33VV ,1-33VY,1- 33VY,1-33V Y,1-33VY,1 -33VY,1-33 VV,0-R9NH, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,N,2, | |
| 183 | 1-33L3,1-1 44615,2/17 /2006 5:34 :39 PM,2/1 7/2006 6:0 0:11 PM,1- 1SFZ,1-1SF Z,1-1SFZ,1 -1SFZ,2/17 /2006 11:5 9:58 AM,2/ 17/2006 5: 59:58 PM,F P,Credit C ard Verifi cation,Non Served Ar ea,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-2V DV,1-2VDV, 1-2VDV,1-2 VDV,1-2VDV ,1-2VDV,1- 2VDV,1-2VD V,1-2VDV,1 -2VDY,1-2V DY,1-2VDY, 1-2VDY,1-2 VDY,1-2VDV ,0-R9NH,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,N,3, | |
| 184 | 1-33KJ,1-1 44595,2/17 /2006 5:34 :41 PM,2/1 7/2006 7:3 3:50 PM,1- 1RU8,1-1RU 8,1-1RU8,1 -1RU8,2/17 /2006 1:33 :39 PM,2/1 7/2006 7:3 3:39 PM,FP ,Credit Ca rd Verific ation,Non Served Are a,Closed,D irect Call ,FP Email / MCCF,3-M edium,1-33 KL,1-33KL, 1-33KL,1-3 3KL,1-33KL ,1-33KL,1- 33KL,1-33K L,1-33KL,1 -33KO,1-33 KO,1-33KO, 1-33KO,1-3 3KO,1-33KL ,0-R9NH,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,N,4, | |
| 185 | 1-33W5,1-1 45013,2/17 /2006 5:34 :41 PM,2/1 7/2006 6:0 6:36 PM,1- 1RW5,1-1RW 5,2/17/200 6 11:43:04 AM,1-1S4C ,1-1S4C,2/ 17/2006 12 :06:24 PM, 2/17/2006 6:06:24 PM ,FP,Pharma cy,Exempt / Billed,C losed,Dire ct Call,FP Pharmacis t Review,3 -Medium,1- 2WNQ,1-2WN Q,1-2WNQ,1 -2WNQ,1-2W NQ,1-2WNQ, 1-2WNQ,1-2 WNQ,1-2WNQ ,1-2WOD,1- 2WOD,1-2WO D,1-2WOD,1 -2WOD,1-2W NQ,0-R9NH, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,N,3, | |
| 186 | 1-33S1,1-1 44865,2/17 /2006 5:34 :47 PM,2/1 7/2006 6:0 0:07 PM,1- 1RPZ,1-1RP Z,1-1RPZ,1 -1RPZ,2/17 /2006 12:0 0:00 PM,2/ 17/2006 6: 00:00 PM,F P,Credit C ard Verifi cation,Non Served Ar ea,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-33 S3,1-33S3, 1-33S3,1-3 3S3,1-33S3 ,1-33S3,1- 33S3,1-33S 3,1-33S3,1 -33S6,1-33 S6,1-33S6, 1-33S6,1-3 3S6,1-33S3 ,0-R9NH,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,N,4, | |
| 187 | 1-33LH,1-1 44629,2/17 /2006 5:35 :56 PM,2/1 7/2006 8:1 8:04 PM,1- 1SEG,1-1SE G,1-1SEG,1 -1SEG,2/17 /2006 2:13 :35 PM,2/1 7/2006 8:1 3:35 PM,FP ,Credit Ca rd Verific ation,Non Served Are a,Closed,D irect Call ,FP Email / MCCF,3-M edium,1-33 X7,1-33X7, 1-33X7,1-3 3X7,1-33X7 ,1-33X7,1- 33X7,1-33X 7,1-33X7,1 -33XA,1-33 XA,1-33XA, 1-33XA,1-3 3XA,1-33X7 ,0-R9NH,1- 14-39,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,N,2, | |
| 188 | 1-33TH,1-1 44917,2/17 /2006 5:38 :01 PM,2/1 7/2006 5:4 1:22 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:4 1:16 AM,2/ 17/2006 5: 41:16 PM,F P,Means Te st,Expired ,Closed,Di rect Call, FP Answere d Question ,3-Medium, 1-2VKP,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKS, 1-2VKS,1-2 VKS,1-2VKS ,1-2VKS,1- 2VKP,0-R9N H,1-14-84, 1-14-84,1- 14-84,1-14 -84,1-14-8 4,1-14-84, 1-14-84,1- 14-84,N,3, | |
| 189 | 1-33U2,1-1 44938,2/17 /2006 5:44 :34 PM,2/1 7/2006 5:4 4:34 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 11:4 4:34 AM,2/ 17/2006 5: 44:34 PM,H B,Fee Basi s,Provider Call,Clos ed,Direct Call,HB An swered Que stion via Tele,Smith ,3-Medium, 1-33MF,1-3 3MF,1-33MF ,1-33MF,1- 33MF,1-33M F,1-33MF,1 -33MF,1-33 MF,1-33MI, 1-33MI,1-3 3MI,1-33MI ,1-33MI,1- 33MF,0-R9N H,N,0, | |
| 190 | 1-33WB,1-1 45019,2/17 /2006 5:44 :49 PM,2/1 7/2006 6:1 5:30 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 12:0 8:46 PM,2/ 17/2006 6: 08:46 PM,F P,Pharmacy ,Duplicate Charges,C losed,Dire ct Call,FP Pharmacis t Review,3 -Medium,1- 2WA7,1-2WA 7,1-2WA7,1 -2WA7,1-2W A7,1-2WA7, 1-2WA7,1-2 WA7,1-2WA7 ,1-2WAA,1- 2WAA,1-2WA A,1-2WAA,1 -2WAA,1-2W A7,0-R9NH, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,N,2, | |
| 191 | 1-33TJ,1-1 44919,2/17 /2006 5:45 :13 PM,2/1 7/2006 5:4 7:11 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:4 7:08 AM,2/ 17/2006 5: 47:08 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-33TS, 1-33TS,1-3 3TS,1-33TS ,1-33TS,1- 33TS,1-33T S,1-33TS,1 -33TS,1-33 TV,1-33TV, 1-33TV,1-3 3TV,1-33TV ,1-33TS,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,2, | |
| 192 | 1-33WT,1-1 45037,2/17 /2006 5:47 :59 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 11:56:00 AM,2/17/20 06 5:56:00 PM,HB,Eli gibility,A ddress Cha nge/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Joh n Gold,3-M edium,1-33 WV,1-33WV, 1-33WV,1-3 3WV,1-33WV ,1-33WV,1- 33WV,1-33W V,1-33WV,1 -343W,1-34 3W,1-343W, 1-343W,1-3 43W,1-33WV ,0-R9NH,N, 3, | |
| 193 | 1-3445,1-1 45301,2/17 /2006 5:50 :10 PM,2/1 7/2006 5:5 1:25 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 11:5 1:20 AM,2/ 17/2006 5: 51:20 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-3447, 1-3447,1-3 447,1-3447 ,1-3447,1- 3447,1-344 7,1-3447,1 -3447,1-34 4A,1-344A, 1-344A,1-3 44A,1-344A ,1-3447,0- R9NH,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,N ,1, | |
| 194 | 1-342N,1-1 45247,2/17 /2006 5:55 :19 PM,2/1 7/2006 5:5 6:35 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 11:5 6:33 AM,2/ 17/2006 5: 56:33 PM,H B,Complime nt,VBA,Clo sed,Direct Call,HB A nswered Qu estion via Tele,John Smith,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,2, | |
| 195 | 1-343Q,1-1 45286,2/17 /2006 5:56 :56 PM,2/1 7/2006 5:5 6:56 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 11:5 6:56 AM,2/ 17/2006 5: 56:56 PM,H B,Eligibil ity,Addres s Change/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Doe ,3-Medium, 1-33YS,1-3 3YS,1-33YS ,1-33YS,1- 33YS,1-33Y S,1-33YS,1 -33YS,1-33 YS,1-343L, 1-343L,1-3 43L,1-343L ,1-343L,1- 33YS,0-R9N H,N,0, | |
| 196 | 1-346X,1-1 45401,2/17 /2006 6:11 :40 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/17/2006 12:11:40 PM,2/17/20 06 6:11:40 PM,FP,DMC /TOP,Expla ined Offse t Process, Closed,Dir ect Call,F P Answered Question, explained TOPS to ve t. Tops b alance is $603.00. V et also ha s ins with Caremark- - entered thru PR,3- Medium,1-3 46Z,1-346Z ,1-346Z,1- 346Z,1-346 Z,1-346Z,1 -346Z,1-34 6Z,1-346Z, 1-3472,1-3 472,1-3472 ,1-3472,1- 3472,1-346 Z,0-R9NH,1 -14-12,1-1 4-12,1-14- 12,1-14-12 ,1-14-12,1 -14-12,1-1 4-12,1-14- 12,N,1, | |
| 197 | 1-3474,1-1 45408,2/17 /2006 6:12 :41 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/17/2006 12:11:40 PM,2/17/20 06 6:12:41 PM,FP,Ins urance,Upd ate Policy Informati on,Closed, Direct Cal l,FP Answe red Questi on,explain ed TOPS to vet. Top s balance is $603.00 . Vet also has ins w ith Carema rk-- enter ed thru PR ,3-Medium, 1-346Z,1-3 46Z,1-346Z ,1-346Z,1- 346Z,1-346 Z,1-346Z,1 -346Z,1-34 6Z,1-3472, 1-3472,1-3 472,1-3472 ,1-3472,1- 346Z,0-R9N H,1-14-12, 1-14-12,1- 14-12,1-14 -12,1-14-1 2,1-14-12, 1-14-12,1- 14-12,N,1, | |
| 198 | 1-3476,1-1 45410,2/17 /2006 6:19 :03 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/17/2006 12:41:04 PM,2/17/20 06 6:41:04 PM,FP,Mea ns Test,Ex pired,Clos ed,Direct Call,FP Fu lfillment, Mt expired 2/1/06--, 3-Medium,1 -2WAG,1-2W AG,1-2WAG, 1-2WAG,1-2 WAG,1-2WAG ,1-2WAG,1- 2WAG,1-2WA G,1-2WDL,1 -2WDL,1-2W DL,1-2WDL, 1-2WDL,1-2 WAG,0-R9NH ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,N,2, | |
| 199 | 1-348D,1-1 45453,2/17 /2006 6:29 :35 PM,2/1 7/2006 7:0 3:44 PM,1- 1RW5,1-1RW 5,2/17/200 6 12:30:19 PM,1-1S4C ,1-1S4C,2/ 17/2006 12 :33:14 PM, 2/17/2006 6:33:14 PM ,FP,Pharma cy,Duplica te Charges ,Closed,Di rect Call, FP Pharmac ist Review ,3-Medium, 1-33WV,1-3 3WV,1-33WV ,1-33WV,1- 33WV,1-33W V,1-33WV,1 -33WV,1-33 WV,1-343W, 1-343W,1-3 43W,1-343W ,1-343W,1- 33WV,0-R9N H,1-14-39, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,N,2, | |
| 200 | 1-344C,1-1 45308,2/17 /2006 6:33 :40 PM,2/1 7/2006 6:5 3:17 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 12:5 3:13 PM,2/ 17/2006 6: 53:13 PM,F P,Pharmacy ,SC / Bill ed,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2WWH,1 -2WWH,1-2W WH,1-2WWH, 1-2WWH,1-2 WWH,1-2WWH ,1-2WWH,1- 2WWH,1-2WW K,1-2WWK,1 -2WWK,1-2W WK,1-2WWK, 1-2WWH,0-R 9NH,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,N, 2, | |
| 201 | 1-341W,1-1 45220,2/17 /2006 6:34 :54 PM,2/1 7/2006 6:5 8:25 PM,1- 1S8W,1-1S8 W,1-1S8W,1 -1S8W,2/17 /2006 12:5 7:12 PM,2/ 17/2006 6: 57:12 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,Ma iled state ment.,3-Me dium,1-2VC P,1-2VCP,1 -2VCP,1-2V CP,1-2VCP, 1-2VCP,1-2 VCP,1-2VCP ,1-2VCP,1- 2VCS,1-2VC S,1-2VCS,1 -2VCS,1-2V CS,1-2VCP, 0-R9NH,1-1 4-19,1-14- 19,1-14-19 ,1-14-19,1 -14-19,1-1 4-19,1-14- 19,1-14-19 ,N,2, | |
| 202 | 1-3458,1-1 45340,2/17 /2006 6:34 :57 PM,2/1 7/2006 6:5 7:24 PM,1- 1SFZ,1-1SF Z,1-1SFZ,1 -1SFZ,2/17 /2006 12:5 7:19 PM,2/ 17/2006 6: 57:19 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,3- Medium,1-3 3YS,1-33YS ,1-33YS,1- 33YS,1-33Y S,1-33YS,1 -33YS,1-33 YS,1-33YS, 1-343L,1-3 43L,1-343L ,1-343L,1- 343L,1-33Y S,0-R9NH,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,N,3, | |
| 203 | 1-347M,1-1 45426,2/17 /2006 6:37 :52 PM,2/1 7/2006 6:5 8:11 PM,1- 1RPZ,1-1RP Z,1-1RPZ,1 -1RPZ,2/17 /2006 12:5 7:12 PM,2/ 17/2006 6: 57:12 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,Pr inted stat ement for veteran.,3 -Medium,1- 347O,1-347 O,1-347O,1 -347O,1-34 7O,1-347O, 1-347O,1-3 47O,1-347O ,1-3521,1- 3521,1-352 1,1-3521,1 -3521,1-34 7O,0-R9NH, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,N,4, | |
| 204 | 1-340S,1-1 45180,2/17 /2006 6:37 :52 PM,2/1 7/2006 6:5 8:22 PM,1- 1SEG,1-1SE G,1-1SEG,1 -1SEG,2/17 /2006 12:5 7:35 PM,2/ 17/2006 6: 57:35 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,Pr inted stmn ts,3-Mediu m,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY D,1-2VYD,1 -2VYD,1-2V YD,1-2VYD, 1-2VYA,0-R 9NH,1-14-4 5,1-14-45, 1-14-45,1- 14-45,1-14 -45,1-14-4 5,1-14-45, 1-14-45,N, 3, | |
| 205 | 1-349F,1-1 45491,2/17 /2006 6:37 :55 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/17/2006 12:57:10 PM,2/17/20 06 6:57:10 PM,FP,Bal ance Inqui ry,Payment History,C losed,Dire ct Call,FP Fulfillme nt,3-Mediu m,1-349H,1 -349H,1-34 9H,1-349H, 1-349H,1-3 49H,1-349H ,1-349H,1- 349H,1-349 K,1-349K,1 -349K,1-34 9K,1-349K, 1-349H,0-R 9NH,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, N,4, | |
| 206 | 1-352L,1-1 46541,2/17 /2006 6:38 :17 PM,2/1 7/2006 6:5 8:23 PM,1- 1S9S,1-1S9 S,1-1S9S,1 -1S9S,2/17 /2006 12:5 7:23 PM,2/ 17/2006 6: 57:23 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,Pr inted stat ement and sent to ve t.,3-Mediu m,1-352N,1 -352N,1-35 2N,1-352N, 1-352N,1-3 52N,1-352N ,1-352N,1- 352N,1-352 Q,1-352Q,1 -352Q,1-35 2Q,1-352Q, 1-352N,0-R 9NH,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,N, 2, | |
| 207 | 1-3535,1-1 46561,2/17 /2006 6:39 :59 PM,2/1 7/2006 6:5 5:57 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 12:5 3:57 PM,2/ 17/2006 6: 53:57 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Tiny Tim, 3-Medium,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYD,1 -2VYD,1-2V YD,1-2VYD, 1-2VYD,1-2 VYA,0-R9NH ,N,2, | |
| 208 | 1-33SJ,1-1 44883,2/17 /2006 6:40 :10 PM,2/1 7/2006 6:5 6:50 PM,1- 1S92,1-1S9 2,1-1S92,1 -1S92,2/17 /2006 12:5 6:26 PM,2/ 17/2006 6: 56:26 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,se nt payment history f or 2005.,3 -Medium,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-2VL8,1- 2VL8,1-2VL 8,1-2VL8,1 -2VL8,1-33 MZ,0-R9NH, 1-14-37,1- 14-37,1-14 -37,1-14-3 7,1-14-37, 1-14-37,1- 14-37,1-14 -37,N,2, | |
| 209 | 1-345Y,1-1 45366,2/17 /2006 6:40 :49 PM,2/1 7/2006 6:5 8:15 PM,1- 1RU8,1-1RU 8,1-1RU8,1 -1RU8,2/17 /2006 12:5 7:14 PM,2/ 17/2006 6: 57:14 PM,F P,Balance Inquiry,Pa yment Hist ory,Closed ,Direct Ca ll,FP Fulf illment,Ve teran requ ested stat ement. Pr inted and mailed.,3- Medium,1-2 VXQ,1-2VXQ ,1-2VXQ,1- 2VXQ,1-2VX Q,1-2VXQ,1 -2VXQ,1-2V XQ,1-2VXQ, 1-2VXT,1-2 VXT,1-2VXT ,1-2VXT,1- 2VXT,1-2VX Q,0-R9NH,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,N,1, | |
| 210 | 1-353F,1-1 46571,2/17 /2006 6:41 :10 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/17/2006 12:53:52 PM,2/17/20 06 6:53:52 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Tiny Tim,3-Med ium,1-2X83 ,1-2X83,1- 2X83,1-2X8 3,1-2X83,1 -2X83,1-2X 83,1-2X83, 1-2X83,1-2 X86,1-2X86 ,1-2X86,1- 2X86,1-2X8 6,1-2X83,0 -R9NH,N,2, | |
| 211 | 1-352V,1-1 46551,2/17 /2006 6:41 :11 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 12:53:54 PM,2/17/20 06 6:53:54 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Mick y Mouse,3- Medium,1-2 VIM,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIZ,1-2 VIZ,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI M,0-R9NH,N ,2, | |
| 212 | 1-353Z,1-1 46591,2/17 /2006 6:41 :12 PM,2/1 7/2006 6:5 4:36 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 12:5 3:56 PM,2/ 17/2006 6: 53:56 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered with Fulf illment,Ti ny Tim,3-M edium,1-33 PA,1-33PA, 1-33PA,1-3 3PA,1-33PA ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PD,1-33 PD,1-33PD, 1-33PD,1-3 3PD,1-33PA ,0-R9NH,N, 1, | |
| 213 | 1-358K,1-1 46756,2/17 /2006 6:55 :46 PM,2/1 7/2006 6:5 5:46 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 12:5 3:56 PM,2/ 17/2006 6: 55:46 PM,H B,Regional Office,Li fe Insuran ce,Closed, Direct Cal l,HB Answe red with F ulfillment ,Tiny Tim, 3-Medium,1 -33PA,1-33 PA,1-33PA, 1-33PA,1-3 3PA,1-33PA ,1-33PA,1- 33PA,1-33P A,1-33PD,1 -33PD,1-33 PD,1-33PD, 1-33PD,1-3 3PA,0-R9NH ,N,0, | |
| 214 | 1-35AX,1-1 46841,2/17 /2006 6:57 :09 PM,2/1 7/2006 7:0 2:13 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 1:00 :42 PM,2/1 7/2006 7:0 0:42 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-35AZ,1- 35AZ,1-35A Z,1-35AZ,1 -35AZ,1-35 AZ,1-35AZ, 1-35AZ,1-3 5AZ,1-35B2 ,1-35B2,1- 35B2,1-35B 2,1-35B2,1 -35AZ,0-R9 NH,1-14-39 ,1-14-39,1 -14-39,1-1 4-39,1-14- 39,1-14-39 ,1-14-39,1 -14-39,N,2 , | |
| 215 | 1-348R,1-1 45467,2/17 /2006 6:58 :30 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/17/2006 1:04:22 P M,2/17/200 6 7:04:22 PM,FP,Bala nce Inquir y,Payment History,Cl osed,Direc t Call,FP Fulfillmen t,2005 pay ment histo ry,3-Mediu m,1-348T,1 -348T,1-34 8T,1-348T, 1-348T,1-3 48T,1-348T ,1-348T,1- 348T,1-35B S,1-35BS,1 -35BS,1-35 BS,1-35BS, 1-348T,0-R 9NH,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,N, 2, | |
| 216 | 1-35D5,1-1 46921,2/17 /2006 7:00 :39 PM,8/1 4/2007 7:0 8:58 PM,1- 1RXM,1-1RX H,2/17/200 6 1:20:01 PM,1-1S4C, 1-1S4C,8/1 4/2007 2:0 8:55 PM,8/ 14/2007 7: 08:55 PM,F P,Pharmacy ,SC / Bill ed,Closed, Direct Cal l,FP Pharm acist Revi ew,Please list the S C rated co nditions. Thanks.,3 -Medium,1- 2WID,1-2WI D,1-2WID,1 -2WID,1-2W ID,1-2WID, 1-2WID,1-2 WID,1-2WID ,1-2WIG,1- 2WIG,1-2WI G,1-2WIG,1 -2WIG,1-2W ID,0-R9NH, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,Y,3, | |
| 217 | 1-35CF,1-1 46895,2/17 /2006 7:14 :10 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 1:21:40 P M,2/17/200 6 7:21:40 PM,HB,Pref erred Faci lity,Gener al Telepho ne/Address Info,Clos ed,Direct Call,HB An swered Que stion via Email,Alex Alligator | |
| 218 | 785-272-87 65,3-Mediu m,1-35AZ,1 -35AZ,1-35 AZ,1-35AZ, 1-35AZ,1-3 5AZ,1-35AZ ,1-35AZ,1- 35AZ,1-35B 2,1-35B2,1 -35B2,1-35 B2,1-35B2, 1-35AZ,0-R 9NH,N,3, | |
| 219 | 1-35DR,1-1 46943,2/17 /2006 7:15 :00 PM,2/1 7/2006 7:2 2:22 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 1:21 :16 PM,2/1 7/2006 7:2 1:16 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator | |
| 220 | Provided f acility in fo.,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 221 | 1-35GT,1-1 47053,2/17 /2006 7:15 :48 PM,2/1 7/2006 7:2 1:52 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 1:20 :19 PM,2/1 7/2006 7:2 0:19 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,N,1, | |
| 222 | 1-348J,1-1 45459,2/17 /2006 7:17 :32 PM,2/1 7/2006 7:1 7:32 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 1:17 :32 PM,2/1 7/2006 7:1 7:32 PM,FP ,DMC/TOP,L ower DMC O ffset,Clos ed,Direct Call,FP An swered Que stion,XXXX XXX,3-Medi um,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYD ,1-2VYA,0- R9NH,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,N ,0, | |
| 223 | 1-35B6,1-1 46850,2/17 /2006 7:17 :52 PM,2/1 7/2006 7:1 9:31 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/17 /2006 1:19 :23 PM,2/1 7/2006 7:1 9:23 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-2X83,1- 2X83,1-2X8 3,1-2X83,1 -2X83,1-2X 83,1-2X83, 1-2X83,1-2 X83,1-2X86 ,1-2X86,1- 2X86,1-2X8 6,1-2X86,1 -2X83,0-R9 NH,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,N,3 , | |
| 224 | 1-35HL,1-1 47081,2/17 /2006 7:19 :10 PM,2/1 7/2006 7:1 9:10 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 1:17 :32 PM,2/1 7/2006 7:1 9:10 PM,FP ,Insurance ,Insurance CO Contac t,Closed,D irect Call ,FP Transf er Call,XX XXXXX,3-Me dium,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYD,1-2VY D,1-2VYD,1 -2VYD,1-2V YD,1-2VYA, 0-R9NH,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,N,0, | |
| 225 | 1-35HN,1-1 47083,2/17 /2006 7:19 :43 PM,2/1 7/2006 7:1 9:43 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 1:17 :32 PM,2/1 7/2006 7:1 9:43 PM,FP ,Insurance ,Service N ot Covered ,Closed,Di rect Call, FP Transfe r Call,3-M edium,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYD,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYA ,0-R9NH,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,N,0, | |
| 226 | 1-35DT,1-1 46945,2/17 /2006 7:22 :39 PM,2/1 7/2006 7:3 4:35 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 1:34 :21 PM,2/1 7/2006 7:3 4:21 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,2, | |
| 227 | 1-35GV,1-1 47055,2/17 /2006 7:26 :07 PM,2/1 7/2006 7:2 6:07 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 1:26 :07 PM,2/1 7/2006 7:2 6:07 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 228 | 1-35I7,1-1 47103,2/17 /2006 7:27 :12 PM,2/1 7/2006 7:2 7:12 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/17 /2006 1:27 :12 PM,2/1 7/2006 7:2 7:12 PM,HB ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,HB A nswered Qu estion via Tele,craw ford alan, 3-Medium,1 -2VXI,1-2V XI,1-2VXI, 1-2VXI,1-2 VXI,1-2VXI ,1-2VXI,1- 2VXI,1-2VX I,1-2VXL,1 -2VXL,1-2V XL,1-2VXL, 1-2VXL,1-2 VXI,0-R9NH ,N,0, | |
| 229 | 1-35J0,1-1 47132,2/17 /2006 7:32 :05 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 1:34:07 P M,2/17/200 6 7:34:07 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,3-Med ium,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DY,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DV,0 -R9NH,N,2, | |
| 230 | 1-349Z,1-1 45511,2/17 /2006 7:33 :14 PM,2/1 7/2006 9:2 0:49 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/17 /2006 9:40 :52 AM,2/1 7/2006 9:2 0:44 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,LILOSTITC H,3-Medium ,1-2VCX,1- 2VCX,1-2VC X,1-2VCX,1 -2VCX,1-2V CX,1-2VCX, 1-2VCX,1-2 VCX,1-2VD0 ,1-2VD0,1- 2VD0,1-2VD 0,1-2VD0,1 -2VCX,0-R9 NH,N,1, | |
| 231 | 1-35HP,1-1 47085,2/17 /2006 7:34 :13 PM,2/1 7/2006 7:3 6:42 PM,1- 1RW5,1-1RW 5,1-1RW5,1 -1RW5,2/17 /2006 1:36 :04 PM,2/1 7/2006 7:3 6:04 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Pharma cist Revie w,3-Medium ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PA,1-33PA, 1-33PA,1-3 3PA,1-33PD ,1-33PD,1- 33PD,1-33P D,1-33PD,1 -33PA,0-R9 NH,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,N ,2, | |
| 232 | 1-35AL,1-1 46829,2/17 /2006 7:34 :21 PM,2/1 8/2006 12: 50:48 AM,1 -1SFZ,1-1S FZ,1-1SFZ, 1-1SFZ,2/1 7/2006 6:5 0:46 PM,2/ 18/2006 12 :50:46 AM, FP,Pharmac y,SC / Bil led,Closed ,Direct Ca ll,FP Emai l / Rx,3-M edium,1-2W 9F,1-2W9F, 1-2W9F,1-2 W9F,1-2W9F ,1-2W9F,1- 2W9F,1-2W9 F,1-2W9F,1 -2W9I,1-2W 9I,1-2W9I, 1-2W9I,1-2 W9I,1-2W9F ,0-R9NH,1- 14-56,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,N,4, | |
| 233 | 1-35K5,1-1 47173,2/17 /2006 7:35 :26 PM,2/1 7/2006 7:4 0:43 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 1:40 :20 PM,2/1 7/2006 7:4 0:20 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra Seal | |
| 234 | Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,1, | |
| 235 | 1-35JZ,1-1 47167,2/17 /2006 7:35 :29 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 1:37:38 P M,2/17/200 6 7:37:38 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Laura Se al | |
| 236 | Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,2, | |
| 237 | 1-35H2,1-1 47062,2/17 /2006 7:37 :00 PM,2/1 7/2006 8:1 6:08 PM,1- 1RZI,1-1RZ I,1-1RZI,1 -1RZI,2/17 /2006 2:13 :43 PM,2/1 7/2006 8:1 3:43 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Email / MCCF,3-M edium,1-35 H4,1-35H4, 1-35H4,1-3 5H4,1-35H4 ,1-35H4,1- 35H4,1-35H 4,1-35H4,1 -35H7,1-35 H7,1-35H7, 1-35H7,1-3 5H7,1-35H4 ,0-R9NH,1- 14-62,1-14 -62,1-14-6 2,1-14-62, 1-14-62,1- 14-62,1-14 -62,1-14-6 2,N,2, | |
| 238 | 1-35FJ,1-1 47007,2/17 /2006 7:38 :00 PM,2/1 7/2006 8:1 5:08 PM,1- 1RPZ,1-1RP Z,1-1RPZ,1 -1RPZ,2/17 /2006 2:13 :37 PM,2/1 7/2006 8:1 3:37 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Email / MCCF,3-M edium,1-35 FL,1-35FL, 1-35FL,1-3 5FL,1-35FL ,1-35FL,1- 35FL,1-35F L,1-35FL,1 -35KY,1-35 KY,1-35KY, 1-35KY,1-3 5KY,1-35FL ,0-R9NH,1- 14-54,1-14 -54,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,N,2, | |
| 239 | 1-35IB,1-1 47107,2/17 /2006 7:38 :39 PM,2/1 7/2006 7:4 9:18 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/17 /2006 1:49 :08 PM,2/1 7/2006 7:4 9:08 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,3-M edium,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYD,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYA ,0-R9NH,N, 2, | |
| 240 | 1-35M6,1-1 47246,2/17 /2006 7:47 :12 PM,2/1 7/2006 8:0 2:17 PM,1- 1S9N,1-1S9 N,1-1S9N,1 -1S9N,2/17 /2006 2:02 :12 PM,2/1 7/2006 8:0 2:12 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-35M8,1 -35M8,1-35 M8,1-35M8, 1-35M8,1-3 5M8,1-35M8 ,1-35M8,1- 35M8,1-35N Z,1-35NZ,1 -35NZ,1-35 NZ,1-35NZ, 1-35M8,0-R 9NH,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,N, 2, | |
| 241 | 1-35EF,1-1 46967,2/17 /2006 7:49 :22 PM,4/1 2/2013 4:0 3:21 PM,1- 1S8W,1-1RR 9,1-1S8W,1 -1S8W,2/17 /2006 1:51 :54 PM,2/1 7/2006 7:5 1:54 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Fulfil lment,3-Me dium,1-172 A1,1-172A1 ,1-172A1,1 -172A1,1-1 72A1,1-172 A1,1-172A1 ,1-172A1,1 -172A1,1-3 5LI,1-35LI ,1-35LI,1- 35LI,1-35L I,1-172A1, 0-R9NH,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,N,2, | |
| 242 | 1-35G2,1-1 47026,2/17 /2006 7:54 :42 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/17/2006 1:59:33 P M,2/17/200 6 7:59:33 PM,FP,Copa y Adjustme nt,Copay A djustment, Closed,Dir ect Call,F P Email / MCCF,3-Med ium,1-33PA ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PA,1-33PA, 1-33PA,1-3 3PD,1-33PD ,1-33PD,1- 33PD,1-33P D,1-33PA,0 -R9NH,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, N,3, | |
| 243 | 1-35MR,1-1 47267,2/17 /2006 7:57 :39 PM,2/1 7/2006 8:1 5:58 PM,1- 1RU8,1-1RU 8,1-1RU8,1 -1RU8,2/17 /2006 2:14 :37 PM,2/1 7/2006 8:1 4:37 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -35GB,1-35 GB,1-35GB, 1-35GB,1-3 5GB,1-35GB ,1-35GB,1- 35GB,1-35G B,1-35GE,1 -35GE,1-35 GE,1-35GE, 1-35GE,1-3 5GB,0-R9NH ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,N,2, | |
| 244 | 1-35SZ,1-1 47491,2/17 /2006 8:08 :49 PM,2/1 7/2006 8:1 4:12 PM,1- 1SFZ,1-1SF Z,1-1SFZ,1 -1SFZ,2/17 /2006 2:14 :04 PM,2/1 7/2006 8:1 4:04 PM,FP ,Pharmacy, SC / Bille d,Closed,D irect Call ,FP Email / Rx,3-Med ium,1-35T1 ,1-35T1,1- 35T1,1-35T 1,1-35T1,1 -35T1,1-35 T1,1-35T1, 1-35T1,1-3 5T4,1-35T4 ,1-35T4,1- 35T4,1-35T 4,1-35T1,0 -R9NH,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,N,2, | |
| 245 | 1-35TD,1-1 47505,2/17 /2006 8:10 :10 PM,2/1 7/2006 8:1 7:51 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 2:17 :31 PM,2/1 7/2006 8:1 7:31 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, chuck came l,3-Medium ,1-35KH,1- 35KH,1-35K H,1-35KH,1 -35KH,1-35 KH,1-35KH, 1-35KH,1-3 5KH,1-35KK ,1-35KK,1- 35KK,1-35K K,1-35KK,1 -35KH,0-R9 NH,N,2, | |
| 246 | 1-35VF,1-1 47579,2/17 /2006 8:22 :08 PM,2/1 7/2006 9:3 7:17 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/17 /2006 2:26 :12 PM,2/1 7/2006 8:2 6:12 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,200 5 payment history,3- Medium,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHR,1-2 VHR,1-2VHR ,1-2VHR,1- 2VHR,1-2VH O,0-R9NH,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,N,2, | |
| 247 | 1-35UR,1-1 47555,2/17 /2006 8:39 :17 PM,2/1 7/2006 8:3 9:17 PM,1- 1SZD,1-1SZ D,1-1SZD,1 -1SZD,2/17 /2006 2:39 :17 PM,2/1 7/2006 8:3 9:17 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 248 | 1-35WP,1-1 47625,2/17 /2006 8:40 :30 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 2:41:00 P M,2/17/200 6 8:41:00 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Bren da Bear,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,2, | |
| 249 | 1-35WX,1-1 47633,2/17 /2006 8:40 :43 PM,2/1 7/2006 8:5 3:25 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 2:53 :02 PM,2/1 7/2006 8:5 3:02 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Francis Fo x,3-Medium ,1-35WZ,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35X2 ,1-35X2,1- 35X2,1-35X 2,1-35X2,1 -35WZ,0-R9 NH,N,2, | |
| 250 | 1-35WR,1-1 47627,2/17 /2006 8:43 :18 PM,8/9 /2010 2:40 :28 PM,1-1 S6C,1-1RWR ,2/17/2006 2:43:18 P M,2/17/200 6 8:43:18 PM,HB,Pref erred Faci lity,Chang e in Facil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,Oliver Octopus,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 251 | 1-35YQ,1-1 47698,2/17 /2006 8:53 :56 PM,2/1 7/2006 8:5 9:43 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 2:57 :12 PM,2/1 7/2006 8:5 7:12 PM,HB ,Preferred Facility, Change in Facility,C losed,Dire ct Call,HB Answered Question v ia Tele,Ol iver Octop us,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,2, | |
| 252 | 1-35Z4,1-1 47712,2/17 /2006 9:03 :05 PM,2/1 7/2006 9:0 3:05 PM,1- 1RTS,1-1RT S,1-1RTS,1 -1RTS,2/17 /2006 3:03 :05 PM,2/1 7/2006 9:0 3:05 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Brenda Be ar,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 253 | 1-34A1,1-1 45513,2/17 /2006 9:17 :25 PM,2/1 7/2006 9:1 7:25 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/17 /2006 3:17 :25 PM,2/1 7/2006 9:1 7:25 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Lisa Johns on,3-Mediu m,1-34A3,1 -34A3,1-34 A3,1-34A3, 1-34A3,1-3 4A3,1-34A3 ,1-34A3,1- 34A3,1-34A 6,1-34A6,1 -34A6,1-34 A6,1-34A6, 1-34A3,0-R 9NH,N,0, | |
| 254 | 1-34A8,1-1 45520,2/17 /2006 9:20 :04 PM,2/1 7/2006 9:2 0:04 PM,1- 1SJ7,1-1SJ 7,1-1SJ7,1 -1SJ7,2/17 /2006 3:17 :25 PM,2/1 7/2006 9:2 0:04 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Lisa Johns on,3-Mediu m,1-34A3,1 -34A3,1-34 A3,1-34A3, 1-34A3,1-3 4A3,1-34A3 ,1-34A3,1- 34A3,1-34A 6,1-34A6,1 -34A6,1-34 A6,1-34A6, 1-34A3,0-R 9NH,N,0, | |
| 255 | 1-35X7,1-1 47643,2/17 /2006 9:21 :00 PM,2/1 7/2006 9:2 1:00 PM,1- 1SSL,1-1SS L,1-1SSL,1 -1SSL,2/17 /2006 3:21 :00 PM,2/1 7/2006 9:2 1:00 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, george,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 256 | 1-35WK,1-1 47620,2/17 /2006 9:44 :33 PM,2/1 7/2006 9:4 5:33 PM,1- 1RQP,1-1RQ P,1-1RQP,1 -1RQP,2/17 /2006 3:45 :27 PM,2/1 7/2006 9:4 5:27 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -3612,1-36 12,1-3612, 1-3612,1-3 612,1-3612 ,1-3612,1- 3612,1-361 2,1-3615,1 -3615,1-36 15,1-3615, 1-3615,1-3 612,0-R9NH ,1-14-29,1 -14-29,1-1 4-29,1-14- 29,1-14-29 ,1-14-29,1 -14-29,1-1 4-29,N,1, | |
| 257 | 1-362R,1-1 47843,2/17 /2006 11:1 3:52 PM,8/ 9/2010 2:3 8:43 PM,1- 1STG,1-1RW R,2/17/200 6 5:12:45 PM,2/17/20 06 11:14:5 3 PM,FP,In surance,Up date Polic y Informat ion,Closed ,Direct Ca ll,FP Answ ered Quest ion,Explai ned Offset Program,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,N ,2, | |
| 258 | 1-362V,1-1 47847,2/17 /2006 11:2 2:07 PM,8/ 9/2010 2:3 8:43 PM,1- 1STG,1-1RW R,2/17/200 6 5:30:49 PM,2/17/20 06 11:30:4 9 PM,FP,Me ans Test,E xpired,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3612,1-3 612,1-3612 ,1-3612,1- 3612,1-361 2,1-3612,1 -3612,1-36 12,1-3615, 1-3615,1-3 615,1-3615 ,1-3615,1- 3612,0-R9N H,N,2, | |
| 259 | 1-363B,1-1 47863,2/17 /2006 11:3 2:20 PM,8/ 9/2010 2:3 8:43 PM,1- 1STG,1-1RW R,2/17/200 6 5:36:10 PM,2/17/20 06 11:36:1 0 PM,FP,Ba lance Inqu iry,Paymen t History, Closed,Dir ect Call,F P Fulfillm ent,3-Medi um,1-2W5C, 1-2W5C,1-2 W5C,1-2W5C ,1-2W5C,1- 2W5C,1-2W5 C,1-2W5C,1 -2W5C,1-2W 5F,1-2W5F, 1-2W5F,1-2 W5F,1-2W5F ,1-2W5C,0- R9NH,N,3, | |
| 260 | 1-363L,1-1 47873,2/17 /2006 11:4 1:30 PM,8/ 9/2010 2:3 8:43 PM,1- 1STG,1-1RW R,2/17/200 6 5:41:30 PM,2/17/20 06 11:41:3 0 PM,FP,In surance,In correct/In complete D ata,Closed ,Direct Ca ll,FP Emai l / MCCF,3 -Medium,1- 2W5C,1-2W5 C,1-2W5C,1 -2W5C,1-2W 5C,1-2W5C, 1-2W5C,1-2 W5C,1-2W5C ,1-2W5F,1- 2W5F,1-2W5 F,1-2W5F,1 -2W5F,1-2W 5C,0-R9NH, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,N,1, | |
| 261 | 1-363T,1-1 47881,2/18 /2006 12:4 2:54 AM,2/ 18/2006 12 :46:35 AM, 1-1SFZ,1-1 SFZ,1-1SFZ ,1-1SFZ,2/ 17/2006 6: 46:26 PM,2 /18/2006 1 2:46:26 AM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,Vet recd lett er from DM C. Explai ned that o ffset woul d occur on 3/1/06 an d that it is probabl y too late for a RP. Said tha t was okay . DMC bal ance 99.00 , total ba lance 99.0 0.,3-Mediu m,1-363V,1 -363V,1-36 3V,1-363V, 1-363V,1-3 63V,1-363V ,1-363V,1- 363V,1-363 Y,1-363Y,1 -363Y,1-36 3Y,1-363Y, 1-363V,0-R 9NH,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,N, 2, | |
| 262 | 1-364N,1-1 47911,2/18 /2006 12:3 4:51 PM,2/ 22/2006 4: 00:07 PM,1 -1T0J,1-1T 0J,1-1T0J, 1-1T0J,2/2 2/2006 10: 00:03 AM,2 /22/2006 4 :00:03 PM, FP,Balance Inquiry,C losed,Dire ct Call,DE U Referred to Statio n,3-Medium ,1-3MGH,1- 3MGH,1-3MG H,1-3MGH,1 -3MGH,1-3M GH,1-3MGH, 1-3MGH,1-3 MGH,1-3MGK ,1-3MGK,1- 3MGK,1-3MG K,1-3MGK,1 -3MGH,0-R9 NH,N,4, | |
| 263 | 1-3661,1-1 47961,2/18 /2006 1:31 :29 PM,2/1 8/2006 5:0 1:00 PM,1- 1SBG,1-1SB G,2/18/200 6 10:57:16 AM,1-1SI0 ,1-1SI0,2/ 18/2006 10 :59:01 AM, 2/18/2006 4:59:01 PM ,FP,Compla int,Health Care/VA S taff,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,2, | |
| 264 | 1-367Z,1-1 48031,2/18 /2006 1:36 :25 PM,7/2 6/2007 3:0 3:28 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,7/26 /2007 10:0 3:25 AM,7/ 26/2007 3: 03:25 PM,P S,Refill M ed,Out of Medication ,Closed,Di rect Call, PS Answere d Question ,CALLER:Ve t | |
| 265 | ISSUE:Refi ll Medicat ion | |
| 266 | RESOLUTION : transfer red to aut o refill s ystem | |
| 267 | Q12206 - I NFO: Pharm acy Suppor t (PS) How to Order A Refill,3 -Medium,1- 360T,1-360 T,1-360T,1 -360T,1-36 0T,1-360T, 1-360T,1-3 60T,1-360T ,1-360W,1- 360W,1-360 W,1-360W,1 -360W,1-36 0T,0-R9NH, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,N,N,3, | |
| 268 | 1-367P,1-1 48021,2/18 /2006 1:39 :00 PM,2/1 8/2006 2:1 6:07 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 8:13 :41 AM,2/1 8/2006 2:1 3:41 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,test mess age,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 269 | 1-369N,1-1 48091,2/18 /2006 1:41 :22 PM,9/7 /2007 4:19 :33 PM,1-1 SLM,1-1SLM ,1-1SLM,1- 1SLM,9/7/2 007 11:19: 28 AM,9/7/ 2007 4:19: 28 PM,HB,E ligibility ,Address C hange/HEC, Closed,Dir ect Call,H B Answered Question via Tele,B ob William s,3-Medium ,1-36N4,1- 36N4,1-36N 4,1-36N4,1 -36N4,1-36 N4,1-36N4, 1-36N4,1-3 6N4,1-36N7 ,1-36N7,1- 36N7,1-36N 7,1-36N7,1 -36N4,0-R9 NH,N,5, | |
| 270 | 1-366T,1-1 47989,2/18 /2006 1:44 :51 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 8:55:05 A M,2/18/200 6 2:55:05 PM,HB,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Joh n Jones,3- Medium,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33QK,1-3 3QK,1-33QK ,1-33QK,1- 33QK,1-33M Z,0-R9NH,N ,2, | |
| 271 | 1-36BL,1-1 48161,2/18 /2006 1:46 :15 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 7:46:19 A M,2/18/200 6 1:46:19 PM,HB,Cris is,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Jon es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,2, | |
| 272 | 1-36BB,1-1 48151,2/18 /2006 1:47 :36 PM,7/2 0/2009 3:2 9:06 PM,1- 1SZO,1-11K B0,1-1SZO, 1-1SZO,7/2 0/2009 10: 29:05 AM,7 /20/2009 3 :29:05 PM, PS,Refill Med,Refill s availabl e,Closed,D irect Call ,FP Email / Rx,CALLE R:vet | |
| 273 | ISSUE:refi ll meds | |
| 274 | RESOLUTION :assited t hrough aut o refill l ine,3-Medi um,1-360T, 1-360T,1-3 60T,1-360T ,1-360T,1- 360T,1-360 T,1-360T,1 -360T,1-36 0W,1-360W, 1-360W,1-3 60W,1-360W ,1-360T,0- R9NH,1-14- 35,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,N ,5, | |
| 275 | 1-36B1,1-1 48141,2/18 /2006 1:47 :57 PM,12/ 3/2008 5:0 0:14 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 11:0 0:02 AM,12 /3/2008 5: 00:02 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 276 | 1-3689,1-1 48041,2/18 /2006 1:54 :49 PM,9/7 /2007 2:50 :19 PM,1-1 SQ9,1-1SQ9 ,1-1SQ9,1- 1SQ9,9/7/2 007 9:17:0 9 AM,9/7/2 007 2:17:0 9 PM,PS,Re fill Med,O ut of Medi cation,Clo sed,Direct Call,PS A nswered Qu estion,CAL LER: donna hill (spo use) | |
| 277 | ISSUE:vet is out of meds | |
| 278 | RESOLUTION :,3-Medium ,1-360T,1- 360T,1-360 T,1-360T,1 -360T,1-36 0T,1-360T, 1-360T,1-3 60T,1-360W ,1-360W,1- 360W,1-360 W,1-360W,1 -360T,0-R9 NH,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,1 -14-35,N,N ,3, | |
| 279 | 1-3678,1-1 48004,2/18 /2006 1:55 :16 PM,2/1 8/2006 7:2 4:15 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 1:24 :11 PM,2/1 8/2006 7:2 4:11 PM,HB ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,HB A nswered Qu estion via Tele,3-Me dium,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 36N9,1-36N 9,1-36N9,1 -36N9,1-36 N9,1-2VYA, 0-R9NH,N,2 , | |
| 280 | 1-36EE,1-1 48262,2/18 /2006 2:06 :34 PM,2/1 8/2006 2:1 5:56 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 8:15 :12 AM,2/1 8/2006 2:1 5:12 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,test mess age,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 281 | 1-36CG,1-1 48192,2/18 /2006 2:06 :57 PM,2/1 8/2006 2:1 5:53 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 8:13 :23 AM,2/1 8/2006 2:1 3:23 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,Test mess age,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 282 | 1-36EG,1-1 48264,2/18 /2006 2:08 :01 PM,1/1 7/2008 2:4 9:38 PM,1- 1SNM,1-1SA R,1-1SNM,1 -1SNM,1/17 /2008 8:48 :46 AM,1/1 7/2008 2:4 8:46 PM,FP ,Balance I nquiry,Pay ment Inqui ry,Closed, Direct Cal l,PS Answe red Questi on,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 283 | 1-36DA,1-1 48222,2/18 /2006 2:08 :53 PM,2/1 8/2006 2:1 5:54 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 8:14 :08 AM,2/1 8/2006 2:1 4:08 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, DEU Answer Question via Tele,t est messag e,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 284 | 1-36D0,1-1 48212,2/18 /2006 2:13 :14 PM,2/1 8/2006 2:1 5:58 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 8:15 :24 AM,2/1 8/2006 2:1 5:24 PM,FP ,Complimen t,Individu al,Closed, Direct Cal l,FP Answe red Questi on, | |
| 285 | Test messa ge,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 286 | 1-36CS,1-1 48204,2/18 /2006 2:13 :55 PM,2/1 8/2006 8:1 0:05 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 2:10 :02 PM,2/1 8/2006 8:1 0:02 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,F P Answered Question, test messa ge,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,N,3, | |
| 287 | 1-36C6,1-1 48182,2/18 /2006 2:14 :11 PM,2/1 8/2006 2:1 4:11 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 8:14 :11 AM,2/1 8/2006 2:1 4:11 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,Test Mess age,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 288 | 1-36E4,1-1 48252,2/18 /2006 2:14 :19 PM,2/1 8/2006 2:1 4:19 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 8:14 :19 AM,2/1 8/2006 2:1 4:19 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,test mess age,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 289 | 1-36EK,1-1 48268,2/18 /2006 2:24 :53 PM,2/1 8/2006 3:0 0:48 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 8:53 :15 AM,2/1 8/2006 2:5 3:15 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-36FJ,1 -36FJ,1-36 FJ,1-36FJ, 1-36FJ,1-3 6FJ,1-36FJ ,1-36FJ,1- 36FJ,1-36F M,1-36FM,1 -36FM,1-36 FM,1-36FM, 1-36FJ,0-R 9NH,1-14-6 3,1-14-63, 1-14-63,1- 14-63,1-14 -63,1-14-6 3,1-14-63, 1-14-63,N, 2, | |
| 290 | 1-368Z,1-1 48067,2/18 /2006 2:29 :47 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 8:35:22 A M,2/18/200 6 2:35:22 PM,HB,Medi care Part D,Creditab le Coverag e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,john jame s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,1- 14-15,1-14 -15,1-14-1 5,1-14-15, 1-14-15,1- 14-15,1-14 -15,1-14-1 5,N,2, | |
| 291 | 1-369W,1-1 48100,2/18 /2006 2:30 :35 PM,2/1 8/2006 2:3 5:00 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 8:34 :37 AM,2/1 8/2006 2:3 4:37 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, John Jones ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 292 | 1-36C8,1-1 48184,2/18 /2006 2:30 :48 PM,2/1 8/2006 2:5 5:31 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 8:53 :16 AM,2/1 8/2006 2:5 3:16 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Trans fer Call,3 -Medium,1- 36CA,1-36C A,1-36CA,1 -36CA,1-36 CA,1-36CA, 1-36CA,1-3 6CA,1-36CA ,1-36CD,1- 36CD,1-36C D,1-36CD,1 -36CD,1-36 CA,0-R9NH, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,N,2, | |
| 293 | 1-36CI,1-1 48194,2/18 /2006 2:32 :13 PM,2/1 8/2006 2:5 5:39 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 8:54 :24 AM,2/1 8/2006 2:5 4:24 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-36CK,1 -36CK,1-36 CK,1-36CK, 1-36CK,1-3 6CK,1-36CK ,1-36CK,1- 36CK,1-36C N,1-36CN,1 -36CN,1-36 CN,1-36CN, 1-36CK,0-R 9NH,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,N, 3, | |
| 294 | 1-36EY,1-1 48282,2/18 /2006 2:33 :51 PM,2/1 8/2006 2:3 5:08 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 8:35 :01 AM,2/1 8/2006 2:3 5:01 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,John Jone s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 295 | 1-36BK,1-1 48160,2/18 /2006 2:34 :31 PM,2/1 8/2006 2:3 4:31 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 8:34 :31 AM,2/1 8/2006 2:3 4:31 PM,HB ,Eligibili ty,Combat Veteran,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Dav id Taylor, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,0, | |
| 296 | 1-368G,1-1 48048,2/18 /2006 2:34 :32 PM,2/1 8/2006 2:3 4:32 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 8:34 :32 AM,2/1 8/2006 2:3 4:32 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,john jone s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 297 | 1-368O,1-1 48056,2/18 /2006 2:34 :33 PM,2/1 8/2006 2:3 4:33 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 8:34 :33 AM,2/1 8/2006 2:3 4:33 PM,HB ,Fee Basis ,Provider Call,Close d,Direct C all,HB Ans wered Ques tion via T ele,John J ones,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 298 | 1-36HF,1-1 48371,2/18 /2006 2:34 :36 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 8:34:36 A M,2/18/200 6 2:34:36 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,John Jones,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 299 | 1-36GV,1-1 48351,2/18 /2006 2:34 :39 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 8:34:39 A M,2/18/200 6 2:34:39 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,John Jones,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,N ,1, | |
| 300 | 1-36AU,1-1 48134,2/18 /2006 2:34 :40 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 8:34:40 A M,2/18/200 6 2:34:40 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,John Jones,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,N ,1, | |
| 301 | 1-36A9,1-1 48113,2/18 /2006 2:34 :42 PM,2/1 8/2006 2:3 4:42 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 8:34 :42 AM,2/1 8/2006 2:3 4:42 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,John Jone s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,N,0, | |
| 302 | 1-36GB,1-1 48331,2/18 /2006 2:35 :01 PM,12/ 3/2008 4:3 5:01 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 4:58 AM,12 /3/2008 4: 34:58 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Jon es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 303 | 1-36H6,1-1 48362,2/18 /2006 2:35 :17 PM,2/1 8/2006 2:3 5:17 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 8:34 :37 AM,2/1 8/2006 2:3 5:17 PM,HB ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,HB A nswered Qu estion via Tele,John Jones,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 304 | 1-36HH,1-1 48373,2/18 /2006 2:35 :17 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 8:34:36 A M,2/18/200 6 2:35:17 PM,HB,Medi care Part D,Creditab le Coverag e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,John Jone s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 305 | 1-368I,1-1 48050,2/18 /2006 2:35 :19 PM,2/1 8/2006 2:3 5:19 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 8:34 :32 AM,2/1 8/2006 2:3 5:19 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,H B Answered Question via Tele,j ohn jones, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,0, | |
| 306 | 1-36I0,1-1 48392,2/18 /2006 2:35 :20 PM,2/1 8/2006 2:3 5:20 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 8:34 :31 AM,2/1 8/2006 2:3 5:20 PM,HB ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Answe red Questi on via Tel e,David Ta ylor,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 307 | 1-36F0,1-1 48284,2/18 /2006 2:38 :33 PM,2/1 8/2006 2:5 5:22 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 8:35 :01 AM,2/1 8/2006 2:5 5:04 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,3-Medium, 1-2WP9,1-2 WP9,1-2WP9 ,1-2WP9,1- 2WP9,1-2WP 9,1-2WP9,1 -2WP9,1-2W P9,1-2WPC, 1-2WPC,1-2 WPC,1-2WPC ,1-2WPC,1- 2WP9,0-R9N H,N,2, | |
| 308 | 1-36AW,1-1 48136,2/18 /2006 2:40 :14 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 8:34:40 A M,2/18/200 6 2:55:10 PM,HB,Medi care Part D,FAQ,Clos ed,Direct Call,HB An swered Que stion via Tele,John Jones,3-Me dium,1-36C K,1-36CK,1 -36CK,1-36 CK,1-36CK, 1-36CK,1-3 6CK,1-36CK ,1-36CK,1- 36CN,1-36C N,1-36CN,1 -36CN,1-36 CN,1-36CK, 0-R9NH,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,N,2, | |
| 309 | 1-36GD,1-1 48333,2/18 /2006 2:40 :23 PM,12/ 3/2008 4:3 5:38 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 5:34 AM,12 /3/2008 4: 35:34 PM,H B,Regional Office,Di rect Depos it,Closed, Direct Cal l,HB Answe red Questi on via Tel e,John Jon es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 310 | 1-36AL,1-1 48125,2/18 /2006 2:40 :48 PM,2/1 8/2006 2:5 5:25 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 8:55 :12 AM,2/1 8/2006 2:5 5:12 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Jackie Ro gers,3-Med ium,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHR,1-2VHR ,1-2VHR,1- 2VHR,1-2VH R,1-2VHO,0 -R9NH,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,N,1, | |
| 311 | 1-36D2,1-1 48214,2/18 /2006 2:42 :50 PM,2/1 8/2006 2:5 5:41 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 8:53 :10 AM,2/1 8/2006 2:5 3:10 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-36D4, 1-36D4,1-3 6D4,1-36D4 ,1-36D4,1- 36D4,1-36D 4,1-36D4,1 -36D4,1-36 D7,1-36D7, 1-36D7,1-3 6D7,1-36D7 ,1-36D4,0- R9NH,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,N,1, | |
| 312 | 1-367S,1-1 48024,2/18 /2006 2:42 :52 PM,2/1 8/2006 3:0 0:22 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 8:53 :33 AM,2/1 8/2006 2:5 3:33 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-367U,1 -367U,1-36 7U,1-367U, 1-367U,1-3 67U,1-367U ,1-367U,1- 367U,1-367 X,1-367X,1 -367X,1-36 7X,1-367X, 1-367U,0-R 9NH,1-14-6 3,1-14-63, 1-14-63,1- 14-63,1-14 -63,1-14-6 3,1-14-63, 1-14-63,N, 1, | |
| 313 | 1-36E6,1-1 48254,2/18 /2006 2:42 :53 PM,2/1 8/2006 2:5 5:49 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 8:53 :44 AM,2/1 8/2006 2:5 3:44 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Fulfill ment,3-Med ium,1-36E8 ,1-36E8,1- 36E8,1-36E 8,1-36E8,1 -36E8,1-36 E8,1-36E8, 1-36E8,1-3 6EB,1-36EB ,1-36EB,1- 36EB,1-36E B,1-36E8,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,1, | |
| 314 | 1-36DC,1-1 48224,2/18 /2006 2:42 :53 PM,2/1 8/2006 2:5 3:30 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 8:53 :12 AM,2/1 8/2006 2:5 3:12 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,3-Medium, 1-36DE,1-3 6DE,1-36DE ,1-36DE,1- 36DE,1-36D E,1-36DE,1 -36DE,1-36 DE,1-36DH, 1-36DH,1-3 6DH,1-36DH ,1-36DH,1- 36DE,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,1, | |
| 315 | 1-36CU,1-1 48206,2/18 /2006 2:42 :56 PM,2/1 8/2006 2:5 6:04 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 8:53 :59 AM,2/1 8/2006 2:5 3:59 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-36CW,1 -36CW,1-36 CW,1-36CW, 1-36CW,1-3 6CW,1-36CW ,1-36CW,1- 36CW,1-36H P,1-36HP,1 -36HP,1-36 HP,1-36HP, 1-36CW,0-R 9NH,1-14-8 9,1-14-89, 1-14-89,1- 14-89,1-14 -89,1-14-8 9,1-14-89, 1-14-89,N, 1, | |
| 316 | 1-366J,1-1 47979,2/18 /2006 2:43 :02 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 8:53:38 A M,2/18/200 6 2:53:38 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,3- Medium,1-3 6FR,1-36FR ,1-36FR,1- 36FR,1-36F R,1-36FR,1 -36FR,1-36 FR,1-36FR, 1-36FU,1-3 6FU,1-36FU ,1-36FU,1- 36FU,1-36F R,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,2, | |
| 317 | 1-36DW,1-1 48244,2/18 /2006 2:43 :03 PM,2/1 8/2006 3:0 0:07 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 8:54 :06 AM,2/1 8/2006 2:5 4:06 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-36 DY,1-36DY, 1-36DY,1-3 6DY,1-36DY ,1-36DY,1- 36DY,1-36D Y,1-36DY,1 -36E1,1-36 E1,1-36E1, 1-36E1,1-3 6E1,1-36DY ,0-R9NH,1- 14-64,1-14 -64,1-14-6 4,1-14-64, 1-14-64,1- 14-64,1-14 -64,1-14-6 4,N,1, | |
| 318 | 1-36DM,1-1 48234,2/18 /2006 2:43 :07 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 8:55:24 A M,2/18/200 6 2:55:24 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,3- Medium,1-3 6DO,1-36DO ,1-36DO,1- 36DO,1-36D O,1-36DO,1 -36DO,1-36 DO,1-36DO, 1-36DR,1-3 6DR,1-36DR ,1-36DR,1- 36DR,1-36D O,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,2, | |
| 319 | 1-36J3,1-1 48431,2/18 /2006 2:43 :54 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 8:55:06 A M,2/18/200 6 2:55:06 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,dc a ndrews 555 -1111,3-Me dium,1-1RQ E,1-1RQE,1 -1RQE,1-1R QE,1-1RQE, 1-1RQE,1-1 RQE,1-1RQE ,1-1RQE,1- 36J5,1-36J 5,1-36J5,1 -36J5,1-36 J5,1-1RQE, 0-R9NH,N,2 , | |
| 320 | 1-36IM,1-1 48414,2/18 /2006 2:44 :06 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/17/2006 12:00:13 PM,2/18/20 06 2:44:06 PM,FP,Com plaint,Fac ility,Clos ed,Direct Call,FP Tr ansfer Cal l,3-Medium ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PA,1-33PA, 1-33PA,1-3 3PA,1-33PD ,1-33PD,1- 33PD,1-33P D,1-33PD,1 -33PA,0-R9 NH,1-14-49 ,1-14-49,1 -14-49,1-1 4-49,1-14- 49,1-14-49 ,1-14-49,1 -14-49,N,1 , | |
| 321 | 1-36IA,1-1 48402,2/18 /2006 2:45 :54 PM,6/1 2/2008 2:2 0:06 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,6/12 /2008 9:20 :04 AM,6/1 2/2008 2:2 0:04 PM,HB ,NON VA Qu estions,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,lit le bo peep ,3-Medium, 1-352C,1-3 52C,1-352C ,1-352C,1- 352C,1-352 C,1-352C,1 -352C,1-35 2C,1-352F, 1-352F,1-3 52F,1-352F ,1-352F,1- 352C,0-R9N H,N,1, | |
| 322 | 1-36GF,1-1 48335,2/18 /2006 2:45 :54 PM,2/1 8/2006 2:5 5:50 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 8:55 :47 AM,2/1 8/2006 2:5 5:47 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,John Jaap ,3-Medium, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-36GH, 1-36GH,1-3 6GH,1-36GH ,1-36GH,1- 2VHO,0-R9N H,N,1, | |
| 323 | 1-36A5,1-1 48109,2/18 /2006 2:45 :58 PM,10/ 21/2008 7: 54:16 PM,1 -1SKM,1-1S 7D,10/21/2 008 2:54:1 0 PM,1-WXK L,1-WXKL,1 0/21/2008 2:53:58 PM ,FP,Billin g Statemen t,Explanat ion of Sta tement,Ref erred To F acility,Un assigned,D irect Call ,External Referral,S uperman - SSN 7531,3 -Medium,1- 36CA,1-36C A,1-36CA,1 -36CA,1-36 CA,1-36CA, 1-36CA,1-3 6CA,1-36CA ,1-36CD,1- 36CD,1-36C D,1-36CD,1 -36CD,1-36 CA,0-R9NH, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,N,3, | |
| 324 | 1-36H8,1-1 48364,2/18 /2006 2:48 :08 PM,2/1 8/2006 2:5 5:25 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 8:55 :05 AM,2/1 8/2006 2:5 5:05 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Harry Smi th,3-Mediu m,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33MZ,1- 33MZ,1-36H A,1-36HA,1 -36HA,1-36 HA,1-36HA, 1-33MZ,0-R 9NH,N,1, | |
| 325 | 1-36M5,1-1 48541,2/18 /2006 2:50 :24 PM,12/ 5/2008 5:1 2:42 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,12/5 /2008 10:5 7:15 AM,12 /5/2008 4: 57:15 PM,F P,Billing Statement, Copy of St atement,Cl osed,Direc t Call,FP Fulfillmen t,CALLER: Vet | |
| 326 | ISSUE: Jul y 2008 sta tement | |
| 327 | RESOLUTION : verified mailing a ddress and mailed,3- Medium,1-3 60T,1-360T ,1-360T,1- 360T,1-360 T,1-360T,1 -360T,1-36 0T,1-360T, 1-360W,1-3 60W,1-360W ,1-360W,1- 360W,1-360 T,0-R9NH,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,N,5, | |
| 328 | 1-36IQ,1-1 48418,2/18 /2006 2:52 :31 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 9:15:51 A M,2/18/200 6 3:15:51 PM,FP,Hard ship/Waive r,Initial Request,Cl osed,Direc t Call,FP Fulfillmen t,3-Medium ,1-36O7,1- 36O7,1-36O 7,1-36O7,1 -36O7,1-36 O7,1-36O7, 1-36O7,1-3 6O7,1-36OA ,1-36OA,1- 36OA,1-36O A,1-36OA,1 -36O7,0-R9 NH,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,N,2 , | |
| 329 | 1-36IC,1-1 48404,2/18 /2006 2:52 :42 PM,6/1 2/2008 2:2 0:22 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,6/12 /2008 9:20 :19 AM,6/1 2/2008 2:2 0:19 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, CRAZY MANN Y,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 2, | |
| 330 | 1-36NW,1-1 48604,2/18 /2006 2:53 :35 PM,2/1 8/2006 2:5 5:23 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 8:55 :11 AM,2/1 8/2006 2:5 5:11 PM,HB ,Eligibili ty,Combat Veteran,Cl osed,Direc t Call,DEU Answer Qu estion via Tele,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,1, | |
| 331 | 1-368Q,1-1 48058,2/18 /2006 2:55 :04 PM,2/1 8/2006 2:5 5:04 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 8:55 :04 AM,2/1 8/2006 2:5 5:04 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Lucille Ba ll,3-Mediu m,1-2VCD,1 -2VCD,1-2V CD,1-2VCD, 1-2VCD,1-2 VCD,1-2VCD ,1-2VCD,1- 2VCD,1-368 S,1-368S,1 -368S,1-36 8S,1-368S, 1-2VCD,0-R 9NH,N,0, | |
| 332 | 1-36GA,1-1 48330,2/18 /2006 2:55 :06 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 8:55:06 A M,2/18/200 6 2:55:06 PM,HB,Elig ibility,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,3-M edium,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -36IV,1-36 IV,1-36IV, 1-36IV,1-3 6IV,1-2VHO ,0-R9NH,N, 1, | |
| 333 | 1-36M7,1-1 48543,2/18 /2006 2:55 :13 PM,2/1 8/2006 2:5 5:13 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 8:55 :13 AM,2/1 8/2006 2:5 5:13 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,DEU Answe r Question via Tele, Kathie Smi th,3-Mediu m,1-2VVT,1 -2VVT,1-2V VT,1-2VVT, 1-2VVT,1-2 VVT,1-2VVT ,1-2VVT,1- 2VVT,1-2VV W,1-2VVW,1 -2VVW,1-2V VW,1-2VVW, 1-2VVT,0-R 9NH,N,0, | |
| 334 | 1-36GJ,1-1 48339,2/18 /2006 2:56 :01 PM,2/1 8/2006 3:0 4:27 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 9:03 :42 AM,2/1 8/2006 3:0 3:42 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Mary Lamb ,3-Medium, 1-36QN,1-3 6QN,1-36QN ,1-36QN,1- 36QN,1-36Q N,1-36QN,1 -36QN,1-36 QN,1-36QQ, 1-36QQ,1-3 6QQ,1-36QQ ,1-36QQ,1- 36QN,0-R9N H,N,2, | |
| 335 | 1-36HC,1-1 48368,2/18 /2006 2:56 :27 PM,6/1 2/2008 2:2 1:46 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 8:55 :05 AM,6/1 2/2008 2:2 1:44 PM,HB ,VA Survey - Health Care,Close d,Direct C all,HB Ans wered Ques tion via T ele,Harry Smith,3-Me dium,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33MZ,1- 36HA,1-36H A,1-36HA,1 -36HA,1-36 HA,1-33MZ, 0-R9NH,N,1 , | |
| 336 | 1-36MS,1-1 48564,2/18 /2006 2:56 :36 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 8:55:05 A M,1/17/200 8 2:48:22 PM,FP,Bill ing Statem ent,Explan ation of S tatement,C losed,Dire ct Call,HB Answered Question v ia Tele,Jo hn Jones,3 -Medium,1- 33MZ,1-33M Z,1-33MZ,1 -33MZ,1-33 MZ,1-33MZ, 1-33MZ,1-3 3MZ,1-33MZ ,1-33QK,1- 33QK,1-33Q K,1-33QK,1 -33QK,1-33 MZ,0-R9NH, N,3, | |
| 337 | 1-36J7,1-1 48435,2/18 /2006 2:56 :38 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 8:55:06 A M,2/18/200 6 4:25:19 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,dc a ndrews 555 -1111,3-Me dium,1-1RQ E,1-1RQE,1 -1RQE,1-1R QE,1-1RQE, 1-1RQE,1-1 RQE,1-1RQE ,1-1RQE,1- 36J5,1-36J 5,1-36J5,1 -36J5,1-36 J5,1-1RQE, 0-R9NH,N,2 , | |
| 338 | 1-36AB,1-1 48115,2/18 /2006 2:57 :00 PM,2/1 8/2006 2:5 7:00 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 8:57 :00 AM,2/1 8/2006 2:5 7:00 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Little Bo Peep,3-Me dium,1-35B O,1-35BO,1 -35BO,1-35 BO,1-35BO, 1-35BO,1-3 5BO,1-35BO ,1-35BO,1- 35ET,1-35E T,1-35ET,1 -35ET,1-35 ET,1-35BO, 0-R9NH,N,0 , | |
| 339 | 1-36PN,1-1 48667,2/18 /2006 2:57 :05 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 9:03:37 A M,2/18/200 6 3:03:37 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,3-Medium ,1-36PP,1- 36PP,1-36P P,1-36PP,1 -36PP,1-36 PP,1-36PP, 1-36PP,1-3 6PP,1-36R6 ,1-36R6,1- 36R6,1-36R 6,1-36R6,1 -36PP,0-R9 NH,N,2, | |
| 340 | 1-36NB,1-1 48583,2/18 /2006 2:57 :18 PM,2/1 2/2009 2:2 9:07 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/12 /2009 8:29 :05 AM,2/1 2/2009 2:2 9:05 PM,HB ,NON VA Qu estions,Cl osed,Direc t Call,HB Answered Q uestion vi a Email,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 341 | 1-36QL,1-1 48701,2/18 /2006 2:57 :34 PM,12/ 3/2008 4:3 6:14 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 6:12 AM,12 /3/2008 4: 36:12 PM,H B,Regional Office,De pendents & Survivors ,Closed,Di rect Call, HB Answere d Question via Tele, Michelle L ow,3-Mediu m,1-36QS,1 -36QS,1-36 QS,1-36QS, 1-36QS,1-3 6QS,1-36QS ,1-36QS,1- 36QS,1-36V L,1-36VL,1 -36VL,1-36 VL,1-36VL, 1-36QS,0-R 9NH,N,2, | |
| 342 | 1-36LR,1-1 48527,2/18 /2006 2:59 :17 PM,2/1 8/2006 3:0 1:05 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 8:53 :16 AM,2/1 8/2006 3:0 0:17 PM,FP ,Complaint ,Individua l,Closed,D irect Call ,FP Transf er Call,3- Medium,1-3 6CA,1-36CA ,1-36CA,1- 36CA,1-36C A,1-36CA,1 -36CA,1-36 CA,1-36CA, 1-36CD,1-3 6CD,1-36CD ,1-36CD,1- 36CD,1-36C A,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 343 | 1-36KN,1-1 48487,2/18 /2006 3:00 :17 PM,2/1 8/2006 3:0 0:17 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 8:53 :12 AM,2/1 8/2006 3:0 0:17 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,D EU Answer Question v ia Tele,3- Medium,1-3 6DE,1-36DE ,1-36DE,1- 36DE,1-36D E,1-36DE,1 -36DE,1-36 DE,1-36DE, 1-36DH,1-3 6DH,1-36DH ,1-36DH,1- 36DH,1-36D E,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,0, | |
| 344 | 1-36OZ,1-1 48643,2/18 /2006 3:00 :36 PM,2/1 8/2006 3:0 0:36 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 8:54 :24 AM,2/1 8/2006 3:0 0:36 PM,FP ,Complimen t,Individu al,Closed, Direct Cal l,FP Answe red Questi on,MESSAGE ,3-Medium, 1-36CK,1-3 6CK,1-36CK ,1-36CK,1- 36CK,1-36C K,1-36CK,1 -36CK,1-36 CK,1-36CN, 1-36CN,1-3 6CN,1-36CN ,1-36CN,1- 36CK,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,0, | |
| 345 | 1-36KU,1-1 48494,2/18 /2006 3:00 :39 PM,2/1 8/2006 3:0 0:39 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 8:53 :10 AM,2/1 8/2006 3:0 0:39 PM,FP ,Means Tes t,Exemptio n Gap,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-36D 4,1-36D4,1 -36D4,1-36 D4,1-36D4, 1-36D4,1-3 6D4,1-36D4 ,1-36D4,1- 36D7,1-36D 7,1-36D7,1 -36D7,1-36 D7,1-36D4, 0-R9NH,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,N,0, | |
| 346 | 1-36KD,1-1 48477,2/18 /2006 3:00 :42 PM,2/1 8/2006 3:0 0:42 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 8:53 :44 AM,2/1 8/2006 3:0 0:42 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,F P Fulfillm ent,my mes sage,3-Med ium,1-36E8 ,1-36E8,1- 36E8,1-36E 8,1-36E8,1 -36E8,1-36 E8,1-36E8, 1-36E8,1-3 6EB,1-36EB ,1-36EB,1- 36EB,1-36E B,1-36E8,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,0, | |
| 347 | 1-36LE,1-1 48514,2/18 /2006 3:00 :59 PM,2/1 8/2006 3:0 0:59 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 9:00 :59 AM,2/1 8/2006 3:0 0:59 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-367K,1 -367K,1-36 7K,1-367K, 1-367K,1-3 67K,1-367K ,1-367K,1- 367K,1-367 N,1-367N,1 -367N,1-36 7N,1-367N, 1-367K,0-R 9NH,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,N, 0, | |
| 348 | 1-36JT,1-1 48457,2/18 /2006 3:01 :04 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 8:55:24 A M,2/18/200 6 3:01:04 PM,FP,Comp liment,Ind ividual,Cl osed,Direc t Call,FP Answered Q uestion,XX X,3-Medium ,1-36DO,1- 36DO,1-36D O,1-36DO,1 -36DO,1-36 DO,1-36DO, 1-36DO,1-3 6DO,1-36DR ,1-36DR,1- 36DR,1-36D R,1-36DR,1 -36DO,0-R9 NH,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,N,1 , | |
| 349 | 1-36OQ,1-1 48634,2/18 /2006 3:01 :05 PM,2/1 8/2006 3:0 1:05 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 8:54 :06 AM,2/1 8/2006 3:0 1:05 PM,FP ,Insurance ,Charges S ubmit/Wron g Carrier, Closed,Dir ect Call,F P Fulfillm ent,3-Medi um,1-36DY, 1-36DY,1-3 6DY,1-36DY ,1-36DY,1- 36DY,1-36D Y,1-36DY,1 -36DY,1-36 E1,1-36E1, 1-36E1,1-3 6E1,1-36E1 ,1-36DY,0- R9NH,1-14- 64,1-14-64 ,1-14-64,1 -14-64,1-1 4-64,1-14- 64,1-14-64 ,1-14-64,N ,0, | |
| 350 | 1-36SJ,1-1 48771,2/18 /2006 3:01 :08 PM,2/1 8/2006 3:0 1:08 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 8:53 :15 AM,2/1 8/2006 3:0 1:08 PM,FP ,Complimen t,Individu al,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-36FJ,1 -36FJ,1-36 FJ,1-36FJ, 1-36FJ,1-3 6FJ,1-36FJ ,1-36FJ,1- 36FJ,1-36F M,1-36FM,1 -36FM,1-36 FM,1-36FM, 1-36FJ,0-R 9NH,1-14-6 3,1-14-63, 1-14-63,1- 14-63,1-14 -63,1-14-6 3,1-14-63, 1-14-63,N, 0, | |
| 351 | 1-36FZ,1-1 48319,2/18 /2006 3:01 :25 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 8:53:38 A M,2/18/200 6 3:01:25 PM,FP,Comp laint,Indi vidual,Clo sed,Direct Call,FP A nswered Qu estion,typ e message, 3-Medium,1 -36FR,1-36 FR,1-36FR, 1-36FR,1-3 6FR,1-36FR ,1-36FR,1- 36FR,1-36F R,1-36FU,1 -36FU,1-36 FU,1-36FU, 1-36FU,1-3 6FR,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,1, | |
| 352 | 1-36L7,1-1 48507,2/18 /2006 3:01 :26 PM,2/1 8/2006 3:0 1:26 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 8:53 :33 AM,2/1 8/2006 3:0 1:26 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-367U, 1-367U,1-3 67U,1-367U ,1-367U,1- 367U,1-367 U,1-367U,1 -367U,1-36 7X,1-367X, 1-367X,1-3 67X,1-367X ,1-367U,0- R9NH,1-14- 63,1-14-63 ,1-14-63,1 -14-63,1-1 4-63,1-14- 63,1-14-63 ,1-14-63,N ,0, | |
| 353 | 1-36HX,1-1 48389,2/18 /2006 3:01 :29 PM,2/1 8/2006 3:1 6:19 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 8:53 :59 AM,2/1 8/2006 3:1 6:15 PM,FP ,Complimen t,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-36CW,1- 36CW,1-36C W,1-36CW,1 -36CW,1-36 CW,1-36CW, 1-36CW,1-3 6CW,1-36HP ,1-36HP,1- 36HP,1-36H P,1-36HP,1 -36CW,0-R9 NH,1-14-89 ,1-14-89,1 -14-89,1-1 4-89,1-14- 89,1-14-89 ,1-14-89,1 -14-89,N,1 , | |
| 354 | 1-36MB,1-1 48547,2/18 /2006 3:02 :15 PM,2/1 8/2006 3:0 3:46 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 9:03 :37 AM,2/1 8/2006 3:0 3:37 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Vincent Lo ng,3-Mediu m,1-36MD,1 -36MD,1-36 MD,1-36MD, 1-36MD,1-3 6MD,1-36MD ,1-36MD,1- 36MD,1-36T 4,1-36T4,1 -36T4,1-36 T4,1-36T4, 1-36MD,0-R 9NH,N,1, | |
| 355 | 1-36IE,1-1 48406,2/18 /2006 3:03 :27 PM,2/1 8/2006 3:0 3:27 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:03 :27 AM,2/1 8/2006 3:0 3:27 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,H B Answered Question via Tele,C RAZY MANNY ,3-Medium, 1-36IG,1-3 6IG,1-36IG ,1-36IG,1- 36IG,1-36I G,1-36IG,1 -36IG,1-36 IG,1-36QV, 1-36QV,1-3 6QV,1-36QV ,1-36QV,1- 36IG,0-R9N H,N,0, | |
| 356 | 1-36J1,1-1 48429,2/18 /2006 3:03 :32 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 9:03:32 A M,2/18/200 6 3:03:32 PM,HB,Comp laint,Heal th Care/VA Staff,Clo sed,Direct Call,HB R eferred to Regional Office,3-M edium,1-36 S4,1-36S4, 1-36S4,1-3 6S4,1-36S4 ,1-36S4,1- 36S4,1-36S 4,1-36S4,1 -36S7,1-36 S7,1-36S7, 1-36S7,1-3 6S7,1-36S4 ,0-R9NH,N, 1, | |
| 357 | 1-36MU,1-1 48566,2/18 /2006 3:03 :33 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 9:03:33 A M,2/18/200 6 3:03:33 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Little R ed Riding Hood,3-Med ium,1-36MW ,1-36MW,1- 36MW,1-36M W,1-36MW,1 -36MW,1-36 MW,1-36MW, 1-36MW,1-3 6RP,1-36RP ,1-36RP,1- 36RP,1-36R P,1-36MW,0 -R9NH,N,1, | |
| 358 | 1-36NN,1-1 48595,2/18 /2006 3:03 :34 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 9:03:34 A M,2/18/200 6 3:03:34 PM,HB,Cris is,Closed, Direct Cal l,HB Refer red to Cri sis Nurse, No Luck No number,3- Medium,1-3 6NP,1-36NP ,1-36NP,1- 36NP,1-36N P,1-36NP,1 -36NP,1-36 NP,1-36NP, 1-36NS,1-3 6NS,1-36NS ,1-36NS,1- 36NS,1-36N P,0-R9NH,N ,1, | |
| 359 | 1-36F6,1-1 48290,2/18 /2006 3:03 :34 PM,2/1 8/2006 3:0 3:34 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 9:03 :34 AM,2/1 8/2006 3:0 3:34 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Annie J-L o,3-Medium ,1-36QC,1- 36QC,1-36Q C,1-36QC,1 -36QC,1-36 QC,1-36QC, 1-36QC,1-3 6QC,1-36QF ,1-36QF,1- 36QF,1-36Q F,1-36QF,1 -36QC,0-R9 NH,N,0, | |
| 360 | 1-36HE,1-1 48370,2/18 /2006 3:03 :35 PM,2/1 8/2006 3:0 3:35 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:03 :35 AM,2/1 8/2006 3:0 3:35 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Jane Doe, 3-Medium,1 -36Q7,1-36 Q7,1-36Q7, 1-36Q7,1-3 6Q7,1-36Q7 ,1-36Q7,1- 36Q7,1-36Q 7,1-36QA,1 -36QA,1-36 QA,1-36QA, 1-36QA,1-3 6Q7,0-R9NH ,N,0, | |
| 361 | 1-369M,1-1 48090,2/18 /2006 3:03 :36 PM,2/1 8/2006 3:0 3:36 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 9:03 :36 AM,2/1 8/2006 3:0 3:36 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, DEU Answer Question via Tele,J ohn Smith, 3-Medium,1 -35AZ,1-35 AZ,1-35AZ, 1-35AZ,1-3 5AZ,1-35AZ ,1-35AZ,1- 35AZ,1-35A Z,1-35B2,1 -35B2,1-35 B2,1-35B2, 1-35B2,1-3 5AZ,0-R9NH ,N,0, | |
| 362 | 1-36ND,1-1 48585,2/18 /2006 3:03 :40 PM,2/1 8/2006 3:0 3:40 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 9:03 :40 AM,2/1 8/2006 3:0 3:40 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,smith tom ,3-Medium, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHR, 1-2VHR,1-2 VHR,1-2VHR ,1-2VHR,1- 2VHO,0-R9N H,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,N,0, | |
| 363 | 1-36J9,1-1 48437,2/18 /2006 3:03 :41 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 9:03:41 A M,2/18/200 6 3:03:41 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,john james,3-M edium,1-36 JB,1-36JB, 1-36JB,1-3 6JB,1-36JB ,1-36JB,1- 36JB,1-36J B,1-36JB,1 -36TE,1-36 TE,1-36TE, 1-36TE,1-3 6TE,1-36JB ,0-R9NH,N, 1, | |
| 364 | 1-36QX,1-1 48713,2/18 /2006 3:03 :56 PM,2/1 8/2006 3:0 3:56 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:03 :27 AM,2/1 8/2006 3:0 3:56 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,CRAZY MAN NY,3-Mediu m,1-36IG,1 -36IG,1-36 IG,1-36IG, 1-36IG,1-3 6IG,1-36IG ,1-36IG,1- 36IG,1-36Q V,1-36QV,1 -36QV,1-36 QV,1-36QV, 1-36IG,0-R 9NH,N,0, | |
| 365 | 1-36OH,1-1 48625,2/18 /2006 3:04 :03 PM,2/1 8/2006 3:0 4:03 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 9:04 :03 AM,2/1 8/2006 3:0 4:03 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Ed Grimley ,3-Medium, 1-36OJ,1-3 6OJ,1-36OJ ,1-36OJ,1- 36OJ,1-36O J,1-36OJ,1 -36OJ,1-36 OJ,1-36OM, 1-36OM,1-3 6OM,1-36OM ,1-36OM,1- 36OJ,0-R9N H,N,0, | |
| 366 | 1-36SU,1-1 48782,2/18 /2006 3:04 :11 PM,6/1 2/2008 2:1 9:38 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:03 :35 AM,6/1 2/2008 2:1 9:36 PM,HB ,VA Survey Enrollmen t,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Jane Doe, 3-Medium,1 -36Q7,1-36 Q7,1-36Q7, 1-36Q7,1-3 6Q7,1-36Q7 ,1-36Q7,1- 36Q7,1-36Q 7,1-36QA,1 -36QA,1-36 QA,1-36QA, 1-36QA,1-3 6Q7,0-R9NH ,N,1, | |
| 367 | 1-36PX,1-1 48677,2/18 /2006 3:04 :12 PM,2/1 8/2006 3:0 4:12 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 9:03 :36 AM,2/1 8/2006 3:0 4:12 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,D EU Answer Question v ia Tele,Jo hn Smith,3 -Medium,1- 35AZ,1-35A Z,1-35AZ,1 -35AZ,1-35 AZ,1-35AZ, 1-35AZ,1-3 5AZ,1-35AZ ,1-35B2,1- 35B2,1-35B 2,1-35B2,1 -35B2,1-35 AZ,0-R9NH, N,0, | |
| 368 | 1-36QH,1-1 48697,2/18 /2006 3:04 :21 PM,2/1 8/2006 3:5 1:16 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 9:03 :34 AM,2/1 8/2006 3:5 0:38 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Annie J-L o,3-Medium ,1-36QC,1- 36QC,1-36Q C,1-36QC,1 -36QC,1-36 QC,1-36QC, 1-36QC,1-3 6QC,1-36QF ,1-36QF,1- 36QF,1-36Q F,1-36QF,1 -36QC,0-R9 NH,N,2, | |
| 369 | 1-36RE,1-1 48730,2/18 /2006 3:06 :30 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 9:14:33 A M,2/18/200 6 3:14:33 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Sam Thom pson,3-Med ium,1-36UI ,1-36UI,1- 36UI,1-36U I,1-36UI,1 -36UI,1-36 UI,1-36UI, 1-36UI,1-3 6UL,1-36UL ,1-36UL,1- 36UL,1-36U L,1-36UI,0 -R9NH,N,2, | |
| 370 | 1-36QZ,1-1 48715,2/18 /2006 3:13 :03 PM,2/1 8/2006 3:1 3:03 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:13 :03 AM,2/1 8/2006 3:1 3:03 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, MAYBELLINE CAROL,3-M edium,1-36 R1,1-36R1, 1-36R1,1-3 6R1,1-36R1 ,1-36R1,1- 36R1,1-36R 1,1-36R1,1 -36R4,1-36 R4,1-36R4, 1-36R4,1-3 6R4,1-36R1 ,0-R9NH,N, 0, | |
| 371 | 1-36SW,1-1 48784,2/18 /2006 3:13 :03 PM,2/1 8/2006 3:1 3:03 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:13 :03 AM,2/1 8/2006 3:1 3:03 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,H B Answered Question via Tele,S arah Smith ,3-Medium, 1-36SY,1-3 6SY,1-36SY ,1-36SY,1- 36SY,1-36S Y,1-36SY,1 -36SY,1-36 SY,1-36T1, 1-36T1,1-3 6T1,1-36T1 ,1-36T1,1- 36SY,0-R9N H,N,0, | |
| 372 | 1-36U7,1-1 48831,2/18 /2006 3:13 :04 PM,2/1 8/2006 3:1 3:04 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 9:13 :04 AM,2/1 8/2006 3:1 3:04 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, John Riley ,3-Medium, 1-36U9,1-3 6U9,1-36U9 ,1-36U9,1- 36U9,1-36U 9,1-36U9,1 -36U9,1-36 U9,1-36UC, 1-36UC,1-3 6UC,1-36UC ,1-36UC,1- 36U9,0-R9N H,N,0, | |
| 373 | 1-36AD,1-1 48117,2/18 /2006 3:13 :05 PM,2/1 8/2006 3:1 3:05 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 9:13 :05 AM,2/1 8/2006 3:1 3:05 PM,HB ,Complaint ,Health Ca re/VA Staf f,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Harry Jam es,3-Mediu m,1-36AF,1 -36AF,1-36 AF,1-36AF, 1-36AF,1-3 6AF,1-36AF ,1-36AF,1- 36AF,1-36U S,1-36US,1 -36US,1-36 US,1-36US, 1-36AF,0-R 9NH,N,0, | |
| 374 | 1-36TG,1-1 48804,2/18 /2006 3:13 :06 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 9:13:06 A M,2/18/200 6 3:13:06 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Betty Ba th,3-Mediu m,1-36TI,1 -36TI,1-36 TI,1-36TI, 1-36TI,1-3 6TI,1-36TI ,1-36TI,1- 36TI,1-36T L,1-36TL,1 -36TL,1-36 TL,1-36TL, 1-36TI,0-R 9NH,N,1, | |
| 375 | 1-36RT,1-1 48745,2/18 /2006 3:13 :07 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 9:13:07 A M,2/18/200 6 3:13:07 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Holly Hi ll,3-Mediu m,1-36RV,1 -36RV,1-36 RV,1-36RV, 1-36RV,1-3 6RV,1-36RV ,1-36RV,1- 36RV,1-36R Y,1-36RY,1 -36RY,1-36 RY,1-36RY, 1-36RV,0-R 9NH,N,1, | |
| 376 | 1-36PZ,1-1 48679,2/18 /2006 3:13 :08 PM,2/1 8/2006 3:1 3:08 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 9:13 :08 AM,2/1 8/2006 3:1 3:08 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Jack Smith ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,0 , | |
| 377 | 1-36SC,1-1 48764,2/18 /2006 3:14 :04 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 9:14:04 A M,2/18/200 6 3:14:04 PM,HB,Pref erred Faci lity,Gener al Telepho ne/Address Info,Clos ed,Direct Call,HB An swered Que stion via Tele,Jizz Whizz,3-Me dium,1-36S E,1-36SE,1 -36SE,1-36 SE,1-36SE, 1-36SE,1-3 6SE,1-36SE ,1-36SE,1- 36SH,1-36S H,1-36SH,1 -36SH,1-36 SH,1-36SE, 0-R9NH,N,1 , | |
| 378 | 1-36TP,1-1 48813,2/18 /2006 3:14 :22 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 11:46:22 AM,2/18/20 06 5:46:22 PM,HB,Pre ferred Fac ility,Chan ge in Faci lity,Close d,Direct C all,HB Ans wered Ques tion via T ele,Oliver Octopuss calls abou t enrollin g in new f acility,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,2, | |
| 379 | 1-36NF,1-1 48587,2/18 /2006 3:14 :33 PM,2/1 8/2006 3:1 4:33 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 9:14 :33 AM,2/1 8/2006 3:1 4:33 PM,HB ,Regional Office,Dep endents & Survivors, Closed,Dir ect Call,H B Answered Question via Tele,H olly nill, 3-Medium,1 -36NH,1-36 NH,1-36NH, 1-36NH,1-3 6NH,1-36NH ,1-36NH,1- 36NH,1-36N H,1-36V2,1 -36V2,1-36 V2,1-36V2, 1-36V2,1-3 6NH,0-R9NH ,N,0, | |
| 380 | 1-36RG,1-1 48732,2/18 /2006 3:14 :49 PM,2/1 8/2006 3:1 4:49 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 9:14 :49 AM,2/1 8/2006 3:1 4:49 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Jimney Gli ck,3-Mediu m,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH R,1-2VHR,1 -2VHR,1-2V HR,1-2VHR, 1-2VHO,0-R 9NH,N,0, | |
| 381 | 1-36VN,1-1 48883,2/18 /2006 3:15 :28 PM,2/1 8/2006 3:1 5:28 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 9:15 :28 AM,2/1 8/2006 3:1 5:28 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Michelle Low,3-Medi um,1-36QS, 1-36QS,1-3 6QS,1-36QS ,1-36QS,1- 36QS,1-36Q S,1-36QS,1 -36QS,1-36 VL,1-36VL, 1-36VL,1-3 6VL,1-36VL ,1-36QS,0- R9NH,N,0, | |
| 382 | 1-36UU,1-1 48854,2/18 /2006 3:18 :25 PM,2/1 8/2006 3:4 1:54 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 9:27 :21 AM,2/1 8/2006 3:2 7:21 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,harry jam es,3-Mediu m,1-36UW,1 -36UW,1-36 UW,1-36UW, 1-36UW,1-3 6UW,1-36UW ,1-36UW,1- 36UW,1-36U Z,1-36UZ,1 -36UZ,1-36 UZ,1-36UZ, 1-36UW,0-R 9NH,N,2, | |
| 383 | 1-36XL,1-1 48953,2/18 /2006 3:18 :31 PM,6/1 2/2008 2:2 0:12 PM,1- 1RY3,1-1SL M,2/18/200 6 10:23:38 AM,1-1SLM ,1-1SLM,6/ 12/2008 9: 20:10 AM,6 /12/2008 2 :20:10 PM, HB,Fee Bas is,Provide r Call,Clo sed,Direct Call,HB R eferred to IRIS Faci lity,Katri na,Jona,3- Medium,1-3 3K9,1-33K9 ,1-33K9,1- 33K9,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33KC,1-3 3KC,1-33KC ,1-33KC,1- 33KC,1-33K 9,0-R9NH,Y ,N,6, | |
| 384 | 1-36U3,1-1 48827,2/18 /2006 3:19 :04 PM,2/1 8/2006 3:4 2:04 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 9:27 :52 AM,2/1 8/2006 3:2 7:52 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed with Fu lfillment, David Tayl or,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 385 | 1-36V4,1-1 48864,2/18 /2006 3:19 :05 PM,2/1 8/2006 3:3 9:17 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 9:27 :43 AM,2/1 8/2006 3:2 7:43 PM,HB ,Regional Office,Dep endents & Survivors, Closed,Dir ect Call,H B Answered Question via Tele,t aco tico 3 363,3-Medi um,1-36V6, 1-36V6,1-3 6V6,1-36V6 ,1-36V6,1- 36V6,1-36V 6,1-36V6,1 -36V6,1-36 V9,1-36V9, 1-36V9,1-3 6V9,1-36V9 ,1-36V6,0- R9NH,N,2, | |
| 386 | 1-36VE,1-1 48874,2/18 /2006 3:19 :40 PM,2/1 8/2006 3:2 7:22 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 9:27 :17 AM,2/1 8/2006 3:2 7:17 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, Jack Brown ,3-Medium, 1-36VG,1-3 6VG,1-36VG ,1-36VG,1- 36VG,1-36V G,1-36VG,1 -36VG,1-36 VG,1-36VJ, 1-36VJ,1-3 6VJ,1-36VJ ,1-36VJ,1- 36VG,0-R9N H,N,1, | |
| 387 | 1-36W6,1-1 48902,2/18 /2006 3:19 :40 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 9:27:13 A M,2/18/200 6 3:27:13 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Paul Garrett,3 -Medium,1- 36W8,1-36W 8,1-36W8,1 -36W8,1-36 W8,1-36W8, 1-36W8,1-3 6W8,1-36W8 ,1-36WB,1- 36WB,1-36W B,1-36WB,1 -36WB,1-36 W8,0-R9NH, N,2, | |
| 388 | 1-36WP,1-1 48921,2/18 /2006 3:19 :41 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 9:27:19 A M,2/18/200 6 3:27:19 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Silly Ma n,3-Medium ,1-36WR,1- 36WR,1-36W R,1-36WR,1 -36WR,1-36 WR,1-36WR, 1-36WR,1-3 6WR,1-36WU ,1-36WU,1- 36WU,1-36W U,1-36WU,1 -36WR,0-R9 NH,N,2, | |
| 389 | 1-36RN,1-1 48739,2/18 /2006 3:19 :42 PM,2/1 8/2006 3:4 1:59 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 9:29 :04 AM,2/1 8/2006 3:2 9:04 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,D EU Answer Question v ia Tele,Ja ckie Roger s,3-Medium ,1-36XT,1- 36XT,1-36X T,1-36XT,1 -36XT,1-36 XT,1-36XT, 1-36XT,1-3 6XT,1-36XW ,1-36XW,1- 36XW,1-36X W,1-36XW,1 -36XT,0-R9 NH,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,N,1 , | |
| 390 | 1-36QJ,1-1 48699,2/18 /2006 3:19 :42 PM,2/1 8/2006 3:2 7:27 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 9:27 :20 AM,2/1 8/2006 3:2 7:20 PM,HB ,Regional Office,Hom e Loans,Cl osed,Direc t Call,HB Referred t o Regional Office,Ta ll Paul,3- Medium,1-3 6Y3,1-36Y3 ,1-36Y3,1- 36Y3,1-36Y 3,1-36Y3,1 -36Y3,1-36 Y3,1-36Y3, 1-36Y6,1-3 6Y6,1-36Y6 ,1-36Y6,1- 36Y6,1-36Y 3,0-R9NH,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,N,1, | |
| 391 | 1-36WZ,1-1 48931,2/18 /2006 3:19 :43 PM,2/1 8/2006 3:2 7:25 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:27 :17 AM,2/1 8/2006 3:2 7:17 PM,HB ,Regional Office,Bur ial Benefi ts,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Sam Wate rs,3-Mediu m,1-36X1,1 -36X1,1-36 X1,1-36X1, 1-36X1,1-3 6X1,1-36X1 ,1-36X1,1- 36X1,1-36X 4,1-36X4,1 -36X4,1-36 X4,1-36X4, 1-36X1,0-R 9NH,N,1, | |
| 392 | 1-36UE,1-1 48838,2/18 /2006 3:19 :43 PM,2/1 8/2006 3:4 2:06 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 9:27 :29 AM,2/1 8/2006 3:2 7:29 PM,HB ,Fee Basis ,Vet Call, Closed,Dir ect Call,H B Answered Question via Tele,C anyon Bufo rd,3-Mediu m,1-36UG,1 -36UG,1-36 UG,1-36UG, 1-36UG,1-3 6UG,1-36UG ,1-36UG,1- 36UG,1-36Y P,1-36YP,1 -36YP,1-36 YP,1-36YP, 1-36UG,0-R 9NH,N,1, | |
| 393 | 1-36KW,1-1 48496,2/18 /2006 3:19 :43 PM,2/1 8/2006 4:0 4:14 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 10:0 4:08 AM,2/ 18/2006 4: 04:08 PM,F P,Copay Ad justment,C opay Adjus tment,Clos ed,Direct Call,FP Em ail / Rx,3 -Medium,1- 33K9,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33KC,1- 33KC,1-33K C,1-33KC,1 -33KC,1-33 K9,0-R9NH, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,N,3, | |
| 394 | 1-36VW,1-1 48892,2/18 /2006 3:19 :45 PM,2/1 8/2006 3:2 7:32 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:27 :09 AM,2/1 8/2006 3:2 7:09 PM,HB ,Complaint ,Health Ca re/VA Staf f,Closed,D irect Call ,HB Answer ed Questio n via Tele ,PAT BOONE ,3-Medium, 1-36VY,1-3 6VY,1-36VY ,1-36VY,1- 36VY,1-36V Y,1-36VY,1 -36VY,1-36 VY,1-36W1, 1-36W1,1-3 6W1,1-36W1 ,1-36W1,1- 36VY,0-R9N H,N,1, | |
| 395 | 1-36KP,1-1 48489,2/18 /2006 3:20 :02 PM,2/1 8/2006 4:0 4:14 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 10:0 4:05 AM,2/ 18/2006 4: 04:05 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKS ,1-2VKS,1- 2VKS,1-2VK S,1-2VKS,1 -2VKP,0-R9 NH,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,N ,5, | |
| 396 | 1-36X9,1-1 48941,2/18 /2006 3:20 :14 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 9:27:29 A M,2/18/200 6 3:27:29 PM,HB,Fee Basis,Vet Call,Close d,Direct C all,HB Ref erred to S tation,3-M edium,1-36 XB,1-36XB, 1-36XB,1-3 6XB,1-36XB ,1-36XB,1- 36XB,1-36X B,1-36XB,1 -36XE,1-36 XE,1-36XE, 1-36XE,1-3 6XE,1-36XB ,0-R9NH,N, 2, | |
| 397 | 1-36VP,1-1 48885,2/18 /2006 3:20 :39 PM,2/1 8/2006 3:2 7:25 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 9:27 :22 AM,2/1 8/2006 3:2 7:22 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Long, Al, 3-Medium,1 -36VR,1-36 VR,1-36VR, 1-36VR,1-3 6VR,1-36VR ,1-36VR,1- 36VR,1-36V R,1-36VU,1 -36VU,1-36 VU,1-36VU, 1-36VU,1-3 6VR,0-R9NH ,N,1, | |
| 398 | 1-36ZI,1-1 49022,2/18 /2006 3:21 :15 PM,2/1 8/2006 3:2 9:14 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 9:27 :36 AM,2/1 8/2006 3:2 7:36 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Vincent W atson,3-Me dium,1-36Z K,1-36ZK,1 -36ZK,1-36 ZK,1-36ZK, 1-36ZK,1-3 6ZK,1-36ZK ,1-36ZK,1- 36ZN,1-36Z N,1-36ZN,1 -36ZN,1-36 ZN,1-36ZK, 0-R9NH,N,2 , | |
| 399 | 1-3701,1-1 49041,2/18 /2006 3:23 :57 PM,2/1 8/2006 4:0 4:05 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 10:0 3:27 AM,2/ 18/2006 4: 03:27 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-3703, 1-3703,1-3 703,1-3703 ,1-3703,1- 3703,1-370 3,1-3703,1 -3703,1-37 06,1-3706, 1-3706,1-3 706,1-3706 ,1-3703,0- R9NH,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,N,3, | |
| 400 | 1-36L9,1-1 48509,2/18 /2006 3:27 :07 PM,2/1 8/2006 4:0 4:14 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 10:0 4:08 AM,2/ 18/2006 4: 04:08 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-2VIM, 1-2VIM,1-2 VIM,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IZ,1-2VIZ, 1-2VIZ,1-2 VIZ,1-2VIZ ,1-2VIM,0- R9NH,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,N,2, | |
| 401 | 1-370Z,1-1 49075,2/18 /2006 3:27 :37 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 9:27:13 A M,2/18/200 6 3:27:37 PM,HB,Comp liment,VBA ,Closed,Di rect Call, HB Answere d Question via Tele, Paul Garre tt,3-Mediu m,1-36W8,1 -36W8,1-36 W8,1-36W8, 1-36W8,1-3 6W8,1-36W8 ,1-36W8,1- 36W8,1-36W B,1-36WB,1 -36WB,1-36 WB,1-36WB, 1-36W8,0-R 9NH,N,1, | |
| 402 | 1-373G,1-1 49164,2/18 /2006 3:27 :43 PM,2/1 8/2006 3:2 7:43 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:27 :17 AM,2/1 8/2006 3:2 7:43 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Sam Waters ,3-Medium, 1-36X1,1-3 6X1,1-36X1 ,1-36X1,1- 36X1,1-36X 1,1-36X1,1 -36X1,1-36 X1,1-36X4, 1-36X4,1-3 6X4,1-36X4 ,1-36X4,1- 36X1,0-R9N H,N,0, | |
| 403 | 1-371Q,1-1 49102,2/18 /2006 3:27 :53 PM,2/1 8/2006 3:2 7:53 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:27 :09 AM,2/1 8/2006 3:2 7:53 PM,HB ,Eligibili ty,Combat Veteran,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,PAT BOONE,3-M edium,1-36 VY,1-36VY, 1-36VY,1-3 6VY,1-36VY ,1-36VY,1- 36VY,1-36V Y,1-36VY,1 -36W1,1-36 W1,1-36W1, 1-36W1,1-3 6W1,1-36VY ,0-R9NH,N, 0, | |
| 404 | 1-3736,1-1 49154,2/18 /2006 3:27 :55 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 9:27:19 A M,2/18/200 6 3:27:55 PM,HB,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Sil ly Man,3-M edium,1-36 WR,1-36WR, 1-36WR,1-3 6WR,1-36WR ,1-36WR,1- 36WR,1-36W R,1-36WR,1 -36WU,1-36 WU,1-36WU, 1-36WU,1-3 6WU,1-36WR ,0-R9NH,N, 1, | |
| 405 | 1-36YB,1-1 48979,2/18 /2006 3:28 :06 PM,2/1 8/2006 3:2 8:06 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 9:27 :20 AM,2/1 8/2006 3:2 8:06 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, Tall Paul, 3-Medium,1 -36Y3,1-36 Y3,1-36Y3, 1-36Y3,1-3 6Y3,1-36Y3 ,1-36Y3,1- 36Y3,1-36Y 3,1-36Y6,1 -36Y6,1-36 Y6,1-36Y6, 1-36Y6,1-3 6Y3,0-R9NH ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,N,0 , | |
| 406 | 1-36YK,1-1 48988,2/18 /2006 3:41 :59 PM,2/1 8/2006 3:4 1:59 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 9:27 :22 AM,2/1 8/2006 3:4 1:59 PM,HB ,IRIS,Elig ibility,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,La, Alan,3-Me dium,1-36V R,1-36VR,1 -36VR,1-36 VR,1-36VR, 1-36VR,1-3 6VR,1-36VR ,1-36VR,1- 36VU,1-36V U,1-36VU,1 -36VU,1-36 VU,1-36VR, 0-R9NH,N,0 , | |
| 407 | 1-36YM,1-1 48990,2/18 /2006 3:42 :11 PM,12/ 3/2008 4:3 6:57 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 6:54 AM,12 /3/2008 4: 36:54 PM,H B,NON VA Q uestions,T ricare,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Dona ld Duck,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 408 | 1-3725,1-1 49117,2/18 /2006 3:42 :11 PM,2/1 2/2009 2:2 9:23 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/12 /2009 8:29 :21 AM,2/1 2/2009 2:2 9:21 PM,HB ,NON VA Qu estions,Cl osed,Direc t Call,HB Answered Q uestion vi a Email,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 409 | 1-373I,1-1 49166,2/18 /2006 3:43 :09 PM,2/1 8/2006 3:5 1:13 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 9:50 :39 AM,2/1 8/2006 3:5 0:39 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Bob Willi ams,3-Medi um,1-1T3P, 1-1T3P,1-1 T3P,1-1T3P ,1-1T3P,1- 1T3P,1-1T3 P,1-1T3P,1 -1T3P,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,1-1T 3P,0-R9NH, N,3, | |
| 410 | 1-3718,1-1 49084,2/18 /2006 3:43 :30 PM,2/1 8/2006 3:5 1:27 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 9:50 :48 AM,2/1 8/2006 3:5 0:48 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed Questio n via Tele ,david car lson,3-Med ium,1-36IG ,1-36IG,1- 36IG,1-36I G,1-36IG,1 -36IG,1-36 IG,1-36IG, 1-36IG,1-3 6QV,1-36QV ,1-36QV,1- 36QV,1-36Q V,1-36IG,0 -R9NH,N,3, | |
| 411 | 1-36LT,1-1 48529,2/18 /2006 3:44 :06 PM,6/2 /2006 4:21 :46 PM,1-1 SJX,1-1T3P ,1-1SJX,1- 1SJX,2/18/ 2006 10:04 :04 AM,2/1 8/2006 4:0 4:04 PM,FP ,Insurance ,Charges N ot Submitt ed,Closed, Direct Cal l,DEU Answ er with Fu lfillment, 3-Medium,1 -3747,1-37 47,1-3747, 1-3747,1-3 747,1-3747 ,1-3747,1- 3747,1-374 7,1-5E9X,1 -5E9X,1-5E 9X,1-5E9X, 1-5E9X,1-3 747,0-R9NH ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,N,3, | |
| 412 | 1-36SL,1-1 48773,2/18 /2006 3:44 :13 PM,2/1 8/2006 4:0 4:15 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 10:0 4:10 AM,2/ 18/2006 4: 04:10 PM,F P,Insuranc e,Non-Bill able,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OV,1 -21OV,1-21 OV,1-21OV, 1-21OV,1-2 1OY,1-21OY ,1-21OY,1- 21OY,1-21O Y,1-21OV,0 -R9NH,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,N,2, | |
| 413 | 1-372J,1-1 49131,2/18 /2006 3:44 :16 PM,2/1 8/2006 4:0 4:27 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 10:0 4:00 AM,2/ 18/2006 4: 04:00 PM,F P,DMC/TOP, Lower DMC Offset,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,1-36 2A,1-362A, 1-362A,1-3 62A,1-362A ,1-362A,1- 362A,1-362 A,1-362A,1 -362D,1-36 2D,1-362D, 1-362D,1-3 62D,1-362A ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,3, | |
| 414 | 1-36JV,1-1 48459,2/18 /2006 3:44 :23 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 10:03:36 AM,2/18/20 06 4:03:36 PM,FP,Cop ay Adjustm ent,Reques ting Audit ,Closed,Di rect Call, FP Answere d Question ,3-Medium, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374U, 1-374U,1-3 74U,1-374U ,1-374U,1- 374R,0-R9N H,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,N,3, | |
| 415 | 1-370B,1-1 49051,2/18 /2006 3:44 :33 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 10:04:18 AM,2/18/20 06 4:04:18 PM,FP,Com pliment,Fa cility,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,1-2W 3A,1-2W3A, 1-2W3A,1-2 W3A,1-2W3A ,1-2W3A,1- 2W3A,1-2W3 A,1-2W3A,1 -2W3D,1-2W 3D,1-2W3D, 1-2W3D,1-2 W3D,1-2W3A ,0-R9NH,1- 14-19,1-14 -19,1-14-1 9,1-14-19, 1-14-19,1- 14-19,1-14 -19,1-14-1 9,N,3, | |
| 416 | 1-3711,1-1 49077,2/18 /2006 3:44 :38 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 9:50:35 A M,2/18/200 6 3:50:35 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Kiju Greot,3-M edium,1-34 9U,1-349U, 1-349U,1-3 49U,1-349U ,1-349U,1- 349U,1-349 U,1-349U,1 -349X,1-34 9X,1-349X, 1-349X,1-3 49X,1-349U ,0-R9NH,N, 3, | |
| 417 | 1-3752,1-1 49222,2/18 /2006 3:44 :38 PM,2/1 8/2006 3:5 1:12 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 9:50 :39 AM,2/1 8/2006 3:5 0:39 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,My Pal,3-Medi um,1-1SRA, 1-1SRA,1-1 SRA,1-1SRA ,1-1SRA,1- 1SRA,1-1SR A,1-1SRA,1 -1SRA,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,1-1S RA,0-R9NH, N,2, | |
| 418 | 1-36OS,1-1 48636,2/18 /2006 3:44 :40 PM,2/1 8/2006 4:0 4:15 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 10:0 4:10 AM,2/ 18/2006 4: 04:10 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-33PA, 1-33PA,1-3 3PA,1-33PA ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PD,1-33PD, 1-33PD,1-3 3PD,1-33PD ,1-33PA,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,2, | |
| 419 | 1-36ZC,1-1 49016,2/18 /2006 3:44 :41 PM,2/1 8/2006 3:5 1:15 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 9:50 :37 AM,2/1 8/2006 3:5 0:37 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed Questio n via Tele ,David Tay lor,3-Medi um,1-35GB, 1-35GB,1-3 5GB,1-35GB ,1-35GB,1- 35GB,1-35G B,1-35GB,1 -35GB,1-35 GE,1-35GE, 1-35GE,1-3 5GE,1-35GE ,1-35GB,0- R9NH,N,2, | |
| 420 | 1-371S,1-1 49104,2/18 /2006 3:44 :42 PM,2/1 8/2006 3:5 1:26 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 9:50 :36 AM,2/1 8/2006 3:5 0:36 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,BUB BA LEE,3-M edium,1-35 2C,1-352C, 1-352C,1-3 52C,1-352C ,1-352C,1- 352C,1-352 C,1-352C,1 -352F,1-35 2F,1-352F, 1-352F,1-3 52F,1-352C ,0-R9NH,N, 2, | |
| 421 | 1-3738,1-1 49156,2/18 /2006 3:44 :45 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 9:52:32 A M,2/18/200 6 3:52:32 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Veteran Contact In formation did not p ass verifi cation,3-M edium,1-36 TT,1-36TT, 1-36TT,1-3 6TT,1-36TT ,1-36TT,1- 36TT,1-36T T,1-36TT,1 -36TW,1-36 TW,1-36TW, 1-36TW,1-3 6TW,1-36TT ,0-R9NH,N, 4, | |
| 422 | 1-36LG,1-1 48516,2/18 /2006 3:44 :46 PM,2/1 8/2006 4:0 4:18 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 10:0 4:13 AM,2/ 18/2006 4: 04:13 PM,F P,Balance Inquiry,Co py of Stat ement,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-2W3 A,1-2W3A,1 -2W3A,1-2W 3A,1-2W3A, 1-2W3A,1-2 W3A,1-2W3A ,1-2W3A,1- 2W3D,1-2W3 D,1-2W3D,1 -2W3D,1-2W 3D,1-2W3A, 0-R9NH,1-1 4-96,1-14- 96,1-14-96 ,1-14-96,1 -14-96,1-1 4-96,1-14- 96,1-14-96 ,N,3, | |
| 423 | 1-375F,1-1 49235,2/18 /2006 3:44 :47 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 9:50:39 A M,2/18/200 6 3:50:39 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Alde rson,James ,3-Medium, 1-1X3I,1-1 X3I,1-1X3I ,1-1X3I,1- 1X3I,1-1X3 I,1-1X3I,1 -1X3I,1-1X 3I,1-1X3T, 1-1X3T,1-1 X3T,1-1X3T ,1-1X3T,1- 1X3I,0-R9N H,N,3, | |
| 424 | 1-3727,1-1 49119,2/18 /2006 3:44 :51 PM,2/1 2/2009 2:2 9:36 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/12 /2009 8:29 :34 AM,2/1 2/2009 2:2 9:34 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,con nie lang,3 -Medium,1- 352N,1-352 N,1-352N,1 -352N,1-35 2N,1-352N, 1-352N,1-3 52N,1-352N ,1-352Q,1- 352Q,1-352 Q,1-352Q,1 -352Q,1-35 2N,0-R9NH, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,N,3, | |
| 425 | 1-36Z4,1-1 49008,2/18 /2006 3:46 :12 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 9:50:49 A M,2/18/200 6 3:50:49 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,3-Medium ,1-35F1,1- 35F1,1-35F 1,1-35F1,1 -35F1,1-35 F1,1-35F1, 1-35F1,1-3 5F1,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-35F1 ,0-R9NH,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,N,2, | |
| 426 | 1-373Z,1-1 49183,2/18 /2006 3:48 :59 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 9:52:31 A M,2/18/200 6 3:52:31 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Email,jan e tarzan,3 -Medium,1- 3741,1-374 1,1-3741,1 -3741,1-37 41,1-3741, 1-3741,1-3 741,1-3741 ,1-3744,1- 3744,1-374 4,1-3744,1 -3744,1-37 41,0-R9NH, N,2, | |
| 427 | 1-3746,1-1 49190,2/18 /2006 3:49 :11 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 10:17:30 AM,2/18/20 06 4:17:30 PM,HB,Com pliment,He alth Care/ VA Staff,C losed,Dire ct Call,HB Referred to Regiona l Office,3 -Medium,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74R,1-374R ,1-374U,1- 374U,1-374 U,1-374U,1 -374U,1-37 4R,0-R9NH, N,2, | |
| 428 | 1-376Q,1-1 49282,2/18 /2006 3:55 :20 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 10:01:25 AM,2/18/20 06 4:01:25 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Poll y Parrot,3 -Medium,1- 35A5,1-35A 5,1-35A5,1 -35A5,1-35 A5,1-35A5, 1-35A5,1-3 5A5,1-35A5 ,1-35A8,1- 35A8,1-35A 8,1-35A8,1 -35A8,1-35 A5,0-R9NH, N,2, | |
| 429 | 1-371X,1-1 49109,2/18 /2006 3:55 :21 PM,2/1 8/2006 4:0 2:59 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 10:0 1:26 AM,2/ 18/2006 4: 01:26 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Ema il,SANDY R IGHT,3-Med ium,1-2VXQ ,1-2VXQ,1- 2VXQ,1-2VX Q,1-2VXQ,1 -2VXQ,1-2V XQ,1-2VXQ, 1-2VXQ,1-2 VXT,1-2VXT ,1-2VXT,1- 2VXT,1-2VX T,1-2VXQ,0 -R9NH,N,1, | |
| 430 | 1-378X,1-1 49361,2/18 /2006 3:55 :21 PM,2/1 8/2006 4:0 3:00 PM,1- 1RZO,1-1RZ O,1-1RZO,1 -1RZO,2/18 /2006 10:0 1:30 AM,2/ 18/2006 4: 01:30 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,king jame s for Kill er Kahn,3- Medium,1-3 3RI,1-33RI ,1-33RI,1- 33RI,1-33R I,1-33RI,1 -33RI,1-33 RI,1-33RI, 1-33RL,1-3 3RL,1-33RL ,1-33RL,1- 33RL,1-33R I,0-R9NH,N ,1, | |
| 431 | 1-379H,1-1 49381,2/18 /2006 3:55 :23 PM,2/1 8/2006 4:0 3:04 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 10:0 1:26 AM,2/ 18/2006 4: 01:26 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Peter Por ter,3-Medi um,1-342I, 1-342I,1-3 42I,1-342I ,1-342I,1- 342I,1-342 I,1-342I,1 -342I,1-34 2L,1-342L, 1-342L,1-3 42L,1-342L ,1-342I,0- R9NH,N,1, | |
| 432 | 1-377G,1-1 49308,2/18 /2006 3:55 :24 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 10:01:39 AM,2/18/20 06 4:01:39 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,3-Me dium,1-36M 0,1-36M0,1 -36M0,1-36 M0,1-36M0, 1-36M0,1-3 6M0,1-36M0 ,1-36M0,1- 36M3,1-36M 3,1-36M3,1 -36M3,1-36 M3,1-36M0, 0-R9NH,N,2 , | |
| 433 | 1-3771,1-1 49293,2/18 /2006 3:55 :25 PM,2/1 8/2006 4:0 3:14 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 10:0 1:27 AM,2/ 18/2006 4: 01:27 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Bonnie Jo hnson,3-Me dium,1-34A 3,1-34A3,1 -34A3,1-34 A3,1-34A3, 1-34A3,1-3 4A3,1-34A3 ,1-34A3,1- 34A6,1-34A 6,1-34A6,1 -34A6,1-34 A6,1-34A3, 0-R9NH,N,1 , | |
| 434 | 1-379R,1-1 49391,2/18 /2006 3:55 :25 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 10:01:33 AM,2/18/20 06 4:01:33 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Poly Trauma,3- Medium,1-3 6FJ,1-36FJ ,1-36FJ,1- 36FJ,1-36F J,1-36FJ,1 -36FJ,1-36 FJ,1-36FJ, 1-36FM,1-3 6FM,1-36FM ,1-36FM,1- 36FM,1-36F J,0-R9NH,N ,2, | |
| 435 | 1-377W,1-1 49324,2/18 /2006 3:55 :25 PM,2/1 8/2006 4:0 3:01 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 10:0 1:26 AM,2/ 18/2006 4: 01:26 PM,H B,Complain t,VBA/Regi onal Offic e,Closed,D irect Call ,DEU Answe r with Ful fillment,S id Visuiou s,3-Medium ,1-36TT,1- 36TT,1-36T T,1-36TT,1 -36TT,1-36 TT,1-36TT, 1-36TT,1-3 6TT,1-36TW ,1-36TW,1- 36TW,1-36T W,1-36TW,1 -36TT,0-R9 NH,N,1, | |
| 436 | 1-378D,1-1 49341,2/18 /2006 3:55 :25 PM,2/1 8/2006 4:0 3:09 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 10:0 1:32 AM,2/ 18/2006 4: 01:32 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,DEU Answ er with Fu lfillment, John Jones ,3-Medium, 1-36E8,1-3 6E8,1-36E8 ,1-36E8,1- 36E8,1-36E 8,1-36E8,1 -36E8,1-36 E8,1-36EB, 1-36EB,1-3 6EB,1-36EB ,1-36EB,1- 36E8,0-R9N H,N,1, | |
| 437 | 1-3760,1-1 49256,2/18 /2006 3:55 :26 PM,2/1 8/2006 4:0 3:05 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 10:0 1:58 AM,2/ 18/2006 4: 01:58 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment , Danny Di ngo,3-Medi um,1-2VWU, 1-2VWU,1-2 VWU,1-2VWU ,1-2VWU,1- 2VWU,1-2VW U,1-2VWU,1 -2VWU,1-2V YV,1-2VYV, 1-2VYV,1-2 VYV,1-2VYV ,1-2VWU,0- R9NH,1-14- 56,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,N ,1, | |
| 438 | 1-377S,1-1 49320,2/18 /2006 3:55 :27 PM,2/1 8/2006 4:0 2:54 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 10:0 1:32 AM,2/ 18/2006 4: 01:32 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,danza,3-M edium,1-35 8B,1-358B, 1-358B,1-3 58B,1-358B ,1-358B,1- 358B,1-358 B,1-358B,1 -358E,1-35 8E,1-358E, 1-358E,1-3 58E,1-358B ,0-R9NH,1- 14-22,1-14 -22,1-14-2 2,1-14-22, 1-14-22,1- 14-22,1-14 -22,1-14-2 2,N,1, | |
| 439 | 1-375K,1-1 49240,2/18 /2006 3:55 :39 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 10:01:29 AM,2/18/20 06 4:01:29 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Jame s, Samanth a,3-Medium ,1-36AF,1- 36AF,1-36A F,1-36AF,1 -36AF,1-36 AF,1-36AF, 1-36AF,1-3 6AF,1-36US ,1-36US,1- 36US,1-36U S,1-36US,1 -36AF,0-R9 NH,N,2, | |
| 440 | 1-3797,1-1 49371,2/18 /2006 3:56 :00 PM,2/1 8/2006 4:0 2:59 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 10:0 1:41 AM,2/ 18/2006 4: 01:41 PM,H B,Medicare Part D,Cr editable C overage,Cl osed,Direc t Call,DEU Answer wi th Fulfill ment,Jacki e Rogers J r,3-Medium ,1-36RI,1- 36RI,1-36R I,1-36RI,1 -36RI,1-36 RI,1-36RI, 1-36RI,1-3 6RI,1-36RL ,1-36RL,1- 36RL,1-36R L,1-36RL,1 -36RI,0-R9 NH,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,N,1 , | |
| 441 | 1-375R,1-1 49247,2/18 /2006 3:56 :01 PM,2/1 8/2006 4:0 2:16 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 10:0 1:45 AM,2/ 18/2006 4: 01:45 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Smith, Ja mes,3-Medi um,1-36SY, 1-36SY,1-3 6SY,1-36SY ,1-36SY,1- 36SY,1-36S Y,1-36SY,1 -36SY,1-36 T1,1-36T1, 1-36T1,1-3 6T1,1-36T1 ,1-36SY,0- R9NH,N,1, | |
| 442 | 1-37FS,1-1 49608,2/18 /2006 4:02 :23 PM,2/1 8/2006 4:0 3:47 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 10:0 1:45 AM,2/ 18/2006 4: 03:43 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Smith, Ja mes,3-Medi um,1-36SY, 1-36SY,1-3 6SY,1-36SY ,1-36SY,1- 36SY,1-36S Y,1-36SY,1 -36SY,1-36 T1,1-36T1, 1-36T1,1-3 6T1,1-36T1 ,1-36SY,0- R9NH,N,1, | |
| 443 | 1-36ZY,1-1 49038,2/18 /2006 4:04 :52 PM,2/1 8/2006 4:0 5:08 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 10:0 5:04 AM,2/ 18/2006 4: 05:04 PM,F P,Complime nt,Individ ual,Closed ,Direct Ca ll,DEU Ans wer Questi on via Tel e,3-Medium ,1-21OV,1- 21OV,1-21O V,1-21OV,1 -21OV,1-21 OV,1-21OV, 1-21OV,1-2 1OV,1-21OY ,1-21OY,1- 21OY,1-21O Y,1-21OY,1 -21OV,0-R9 NH,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,N,1 , | |
| 444 | 1-37IF,1-1 49703,2/18 /2006 4:05 :17 PM,2/1 8/2006 4:4 0:30 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 10:0 4:08 AM,2/ 18/2006 4: 40:20 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Emai l / Rx,3-M edium,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33K9,1- 33K9,1-33K 9,1-33K9,1 -33KC,1-33 KC,1-33KC, 1-33KC,1-3 3KC,1-33K9 ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,1, | |
| 445 | 1-37J7,1-1 49731,2/18 /2006 4:05 :17 PM,2/1 8/2006 4:3 9:56 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 10:0 3:27 AM,2/ 18/2006 4: 39:54 PM,F P,Means Te st,Expired ,Closed,Di rect Call, FP Answere d Question ,3-Medium, 1-3703,1-3 703,1-3703 ,1-3703,1- 3703,1-370 3,1-3703,1 -3703,1-37 03,1-3706, 1-3706,1-3 706,1-3706 ,1-3706,1- 3703,0-R9N H,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,N, 1, | |
| 446 | 1-36SQ,1-1 48778,2/18 /2006 4:05 :17 PM,2/1 8/2006 4:3 9:57 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 10:0 4:10 AM,2/ 18/2006 4: 39:52 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-21OV, 1-21OV,1-2 1OV,1-21OV ,1-21OV,1- 21OV,1-21O V,1-21OV,1 -21OV,1-21 OY,1-21OY, 1-21OY,1-2 1OY,1-21OY ,1-21OV,0- R9NH,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,N,1, | |
| 447 | 1-37J0,1-1 49724,2/18 /2006 4:05 :20 PM,2/1 8/2006 4:4 0:14 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 10:0 4:00 AM,2/ 18/2006 4: 40:09 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-362A, 1-362A,1-3 62A,1-362A ,1-362A,1- 362A,1-362 A,1-362A,1 -362A,1-36 2D,1-362D, 1-362D,1-3 62D,1-362D ,1-362A,0- R9NH,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,N ,1, | |
| 448 | 1-374M,1-1 49206,2/18 /2006 4:05 :23 PM,2/1 8/2006 4:4 0:08 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 10:0 4:10 AM,2/ 18/2006 4: 39:56 PM,F P,Hardship /Waiver,In itial Requ est,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-33PA, 1-33PA,1-3 3PA,1-33PA ,1-33PA,1- 33PA,1-33P A,1-33PA,1 -33PA,1-33 PD,1-33PD, 1-33PD,1-3 3PD,1-33PD ,1-33PA,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,1, | |
| 449 | 1-37F7,1-1 49587,2/18 /2006 4:10 :39 PM,2/1 1/2009 4:1 3:35 PM,1- 1SK7,1-1S4 H,2/18/200 6 10:14:16 AM,1-1S4H ,1-1S4H,2/ 11/2009 10 :12:41 AM, 2/11/2009 4:12:41 PM ,HB,Compla int,VIC Ca rd/Non-Rec eipt,Close d,Direct C all,HB Ref erred to S tation,Bob by Bull,3- Medium,1-3 7F9,1-37F9 ,1-37F9,1- 37F9,1-37F 9,1-37F9,1 -37F9,1-37 F9,1-37F9, 1-37NE,1-3 7NE,1-37NE ,1-37NE,1- 37NE,1-37F 9,0-R9NH,1 -14-86,1-1 4-86,1-14- 86,1-14-86 ,1-14-86,1 -14-86,1-1 4-86,1-14- 86,Y,N,3, | |
| 450 | 1-37H1,1-1 49653,2/18 /2006 4:10 :43 PM,2/1 2/2009 2:2 9:58 PM,1- 1RVJ,1-1SX J,2/18/200 6 10:13:54 AM,1-1SXJ ,1-1SXJ,2/ 12/2009 8: 29:55 AM,2 /12/2009 2 :29:55 PM, HB,Crisis, Closed,Dir ect Call,H B Referred to Crisis Nurse,Pol ice Police ,3-Medium, 1-37H3,1-3 7H3,1-37H3 ,1-37H3,1- 37H3,1-37H 3,1-37H3,1 -37H3,1-37 H3,1-37H6, 1-37H6,1-3 7H6,1-37H6 ,1-37H6,1- 37H3,0-R9N H,Y,N,3, | |
| 451 | 1-37LF,1-1 49811,2/18 /2006 4:10 :52 PM,6/1 2/2008 2:2 0:32 PM,1- 1RY3,1-1SL M,2/18/200 6 10:14:25 AM,1-1SLM ,1-1SLM,6/ 12/2008 9: 20:28 AM,6 /12/2008 2 :20:28 PM, HB,Preferr ed Facilit y,Change i n Facility ,Closed,Di rect Call, HB Answere d Question via Tele, Hall, Jerr y,3-Medium ,1-37LH,1- 37LH,1-37L H,1-37LH,1 -37LH,1-37 LH,1-37LH, 1-37LH,1-3 7LH,1-37LK ,1-37LK,1- 37LK,1-37L K,1-37LK,1 -37LH,0-R9 NH,Y,N,3, | |
| 452 | 1-37B5,1-1 49441,2/18 /2006 4:12 :00 PM,2/1 9/2006 7:3 4:52 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/19 /2006 1:34 :49 PM,2/1 9/2006 7:3 4:49 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,N,1, | |
| 453 | 1-37QH,1-1 49993,2/18 /2006 4:17 :32 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,3/12/2008 1:22:51 P M,3/12/200 8 6:22:51 PM,HB,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,ask je knasd kdsb,3-Med ium,1-3BQ1 ,1-3BQ1,1- 3BQ1,1-3BQ 1,1-3BQ1,1 -3BQ1,1-3B Q1,1-3BQ1, 1-3BQ1,1-3 BQ4,1-3BQ4 ,1-3BQ4,1- 3BQ4,1-3BQ 4,1-3BQ1,0 -R9NH,Y,N, 4, | |
| 454 | 1-37MQ,1-1 49858,2/18 /2006 4:19 :33 PM,12/ 3/2008 4:3 8:01 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 7:39 AM,12 /3/2008 4: 37:39 PM,H B,Facility ,Social Wo rker,Close d,Direct C all,HB Ans wered Ques tion via E mail,Nelso n, A,3-Med ium,1-1SNR ,1-1SNR,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,1-1S NR,1-1SNR, 1-1SNR,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,1-1 SNR,0-R9NH ,N,1, | |
| 455 | 1-37QL,1-1 49997,2/18 /2006 4:20 :04 PM,2/1 2/2009 2:3 0:09 PM,1- 1RVJ,1-1SX J,2/18/200 6 10:23:06 AM,1-1SXJ ,1-1SXJ,2/ 12/2009 8: 30:07 AM,2 /12/2009 2 :30:07 PM, HB,Crisis, Closed,Dir ect Call,H B Referred to Crisis Nurse,Kil ler Clowns ,3-Medium, 1-36FJ,1-3 6FJ,1-36FJ ,1-36FJ,1- 36FJ,1-36F J,1-36FJ,1 -36FJ,1-36 FJ,1-36FM, 1-36FM,1-3 6FM,1-36FM ,1-36FM,1- 36FJ,0-R9N H,Y,N,3, | |
| 456 | 1-37KA,1-1 49770,2/18 /2006 4:20 :06 PM,6/1 2/2008 2:2 0:23 PM,1- 1SQ9,1-1SL M,2/18/200 6 10:23:10 AM,1-1SLM ,1-1SLM,6/ 12/2008 9: 20:20 AM,6 /12/2008 2 :20:20 PM, HB,Crisis, Closed,Dir ect Call,H B Referred to Crisis Nurse,TOM JONES,3-M edium,1-36 UW,1-36UW, 1-36UW,1-3 6UW,1-36UW ,1-36UW,1- 36UW,1-36U W,1-36UW,1 -36UZ,1-36 UZ,1-36UZ, 1-36UZ,1-3 6UZ,1-36UW ,0-R9NH,Y, N,3, | |
| 457 | 1-37RG,1-1 50028,2/18 /2006 4:27 :50 PM,2/1 8/2006 4:3 2:59 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/18 /2006 10:3 2:56 AM,2/ 18/2006 4: 32:56 PM,F P,Means Te st,Expired ,Closed,Di rect Call, FP Fulfill ment,3-Med ium,1-360T ,1-360T,1- 360T,1-360 T,1-360T,1 -360T,1-36 0T,1-360T, 1-360T,1-3 60W,1-360W ,1-360W,1- 360W,1-360 W,1-360T,0 -R9NH,1-14 -39,1-14-3 9,1-14-39, 1-14-39,1- 14-39,1-14 -39,1-14-3 9,1-14-39, N,2, | |
| 458 | 1-37TY,1-1 50118,2/18 /2006 4:30 :25 PM,2/1 8/2006 4:3 6:20 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 10:3 6:17 AM,2/ 18/2006 4: 36:17 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Arrika Sm ith,3-Medi um,1-2VBD, 1-2VBD,1-2 VBD,1-2VBD ,1-2VBD,1- 2VBD,1-2VB D,1-2VBD,1 -2VBD,1-2V BG,1-2VBG, 1-2VBG,1-2 VBG,1-2VBG ,1-2VBD,0- R9NH,N,2, | |
| 459 | 1-37TC,1-1 50096,2/18 /2006 4:30 :36 PM,7/2 0/2009 3:2 9:25 PM,1- 1SBG,1-11K B0,2/18/20 06 10:49:4 7 AM,1-1S4 C,1-1S4C,2 /18/2006 1 0:03:22 AM ,7/20/2009 3:29:24 P M,FP,Pharm acy,Duplic ate Charge s,Closed,D irect Call ,FP Email / Rx,3-Med ium,1-360T ,1-360T,1- 360T,1-360 T,1-360T,1 -360T,1-36 0T,1-360T, 1-360T,1-3 60W,1-360W ,1-360W,1- 360W,1-360 W,1-360T,0 -R9NH,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, N,2, | |
| 460 | 1-37QW,1-1 50008,2/18 /2006 4:30 :51 PM,2/1 8/2006 4:3 8:15 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 10:3 7:46 AM,2/ 18/2006 4: 37:46 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Melvin W right,3-Me dium,1-2WV X,1-2WVX,1 -2WVX,1-2W VX,1-2WVX, 1-2WVX,1-2 WVX,1-2WVX ,1-2WVX,1- 2WW0,1-2WW 0,1-2WW0,1 -2WW0,1-2W W0,1-2WVX, 0-R9NH,N,2 , | |
| 461 | 1-37SS,1-1 50076,2/18 /2006 4:31 :51 PM,2/1 2/2009 2:3 0:24 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/12 /2009 8:30 :23 AM,2/1 2/2009 2:3 0:23 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,topeka Zo o,3-Medium ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKS ,1-2VKS,1- 2VKS,1-2VK S,1-2VKS,1 -2VKP,0-R9 NH,1-14-43 ,1-14-43,1 -14-43,1-1 4-43,1-14- 43,1-14-43 ,1-14-43,1 -14-43,N,2 , | |
| 462 | 1-37T1,1-1 50085,2/18 /2006 4:32 :01 PM,2/1 8/2006 4:3 8:11 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 10:3 8:01 AM,2/ 18/2006 4: 38:01 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,PATTY MEL T,3-Medium ,1-36NP,1- 36NP,1-36N P,1-36NP,1 -36NP,1-36 NP,1-36NP, 1-36NP,1-3 6NP,1-36NS ,1-36NS,1- 36NS,1-36N S,1-36NS,1 -36NP,0-R9 NH,N,1, | |
| 463 | 1-383T,1-1 50473,2/18 /2006 4:36 :13 PM,8/9 /2010 2:38 :09 PM,1-1 RVJ,1-1RWR ,2/18/2006 10:37:43 AM,2/18/20 06 4:37:43 PM,HB,Med icare Part D,FAQ,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,Littl e Bo Peep, 3-Medium,1 -36FJ,1-36 FJ,1-36FJ, 1-36FJ,1-3 6FJ,1-36FJ ,1-36FJ,1- 36FJ,1-36F J,1-36FM,1 -36FM,1-36 FM,1-36FM, 1-36FM,1-3 6FJ,0-R9NH ,N,2, | |
| 464 | 1-384Q,1-1 50506,2/18 /2006 4:36 :16 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 10:37:35 AM,2/18/20 06 4:37:35 PM,HB,Med icare Part D,FAQ,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,Name, 3-Medium,1 -3741,1-37 41,1-3741, 1-3741,1-3 741,1-3741 ,1-3741,1- 3741,1-374 1,1-3744,1 -3744,1-37 44,1-3744, 1-3744,1-3 741,0-R9NH ,N,2, | |
| 465 | 1-385P,1-1 50541,2/18 /2006 4:36 :45 PM,2/1 8/2006 4:3 8:43 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 10:3 6:17 AM,2/ 18/2006 4: 38:37 PM,H B,Medicare Part D,Cr editable C overage,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Arri ka Smith,3 -Medium,1- 2VBD,1-2VB D,1-2VBD,1 -2VBD,1-2V BD,1-2VBD, 1-2VBD,1-2 VBD,1-2VBD ,1-2VBG,1- 2VBG,1-2VB G,1-2VBG,1 -2VBG,1-2V BD,0-R9NH, N,1, | |
| 466 | 1-384C,1-1 50492,2/18 /2006 4:37 :57 PM,6/1 2/2008 2:2 1:06 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,6/12 /2008 9:21 :05 AM,6/1 2/2008 2:2 1:05 PM,HB ,Pharmacy, Closed,Dir ect Call,H B Answered Question via Tele,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 467 | 1-37WI,1-1 50210,2/18 /2006 4:40 :18 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 10:03:36 AM,1/17/20 08 2:48:26 PM,FP,Bil ling State ment,Expla nation of Statement, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374U,1 -374U,1-37 4U,1-374U, 1-374U,1-3 74R,0-R9NH ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,N,2, | |
| 468 | 1-37Y2,1-1 50266,2/18 /2006 4:40 :37 PM,1/1 7/2008 2:4 9:31 PM,1- 1SCZ,1-N5R T,1-1SCZ,1 -1SCZ,2/18 /2006 10:0 4:08 AM,1/ 17/2008 2: 48:32 PM,F P,Billing Statement, Explanatio n of State ment,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIZ,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIM,0 -R9NH,1-14 -0,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,N,1, | |
| 469 | 1-37Y4,1-1 50268,2/18 /2006 4:41 :17 PM,1/1 7/2008 2:4 9:24 PM,1- 1SCZ,1-N5R 0,2/18/200 6 10:50:50 AM,1-1S4C ,1-1S4C,2/ 18/2006 10 :04:08 AM, 1/17/2008 2:48:31 PM ,FP,Pharma cy,Status, Closed,Dir ect Call,E EX Verifie d,3-Medium ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIM,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIZ,1 -2VIM,0-R9 NH,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,N ,2, | |
| 470 | 1-386V,1-1 50583,2/18 /2006 4:41 :37 PM,2/1 8/2006 7:3 4:07 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:34 :03 PM,2/1 8/2006 7:3 4:03 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-21P0 ,1-21P0,1- 21P0,1-21P 0,1-21P0,1 -21P0,1-21 P0,1-21P0, 1-21P0,1-2 1PD,1-21PD ,1-21PD,1- 21PD,1-21P D,1-21P0,0 -R9NH,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, N,2, | |
| 471 | 1-3876,1-1 50594,2/18 /2006 4:41 :47 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 1:41:38 P M,2/18/200 6 7:41:38 PM,FP,DMC/ TOP,Explai ned Offset Process,C losed,Dire ct Call,FP Answered Question,E XPLAINED O FFSET PROG RAM VET WI LL TALK TO WIFE BEFO RE DOING A NYTHING.,3 -Medium,1- 39TR,1-39T R,1-39TR,1 -39TR,1-39 TR,1-39TR, 1-39TR,1-3 9TR,1-39TR ,1-39TU,1- 39TU,1-39T U,1-39TU,1 -39TU,1-39 TR,0-R9NH, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,N,3, | |
| 472 | 1-380K,1-1 50356,2/18 /2006 4:44 :49 PM,2/1 8/2006 5:2 5:38 PM,1- 1S9Y,1-1S9 Y,1-1S9Y,1 -1S9Y,2/18 /2006 11:2 5:32 AM,2/ 18/2006 5: 25:32 PM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Fulf illment,`, 3-Medium,1 -2VN6,1-2V N6,1-2VN6, 1-2VN6,1-2 VN6,1-2VN6 ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN9,1 -2VN9,1-2V N9,1-2VN9, 1-2VN9,1-2 VN6,0-R9NH ,N,1, | |
| 473 | 1-388H,1-1 50641,2/18 /2006 5:10 :13 PM,2/1 8/2006 5:1 0:13 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 11:1 0:13 AM,2/ 18/2006 5: 10:13 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Alex All igator,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 474 | 1-388J,1-1 50643,2/18 /2006 5:16 :24 PM,2/1 8/2006 5:1 6:24 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 11:1 6:24 AM,2/ 18/2006 5: 16:24 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,D avid Taylo r,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 475 | 1-388R,1-1 50651,2/18 /2006 5:24 :43 PM,8/9 /2010 2:40 :52 PM,1-1 RQJ,1-1RWR ,2/18/2006 11:24:43 AM,2/18/20 06 5:24:43 PM,FP,Bal ance Inqui ry,Account Balance,C losed,Dire ct Call,FP Answered Question,b alance is $37.00,3-M edium,1-38 8T,1-388T, 1-388T,1-3 88T,1-388T ,1-388T,1- 388T,1-388 T,1-388T,1 -388W,1-38 8W,1-388W, 1-388W,1-3 88W,1-388T ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,1, | |
| 476 | 1-388L,1-1 50645,2/18 /2006 5:26 :08 PM,2/1 8/2006 5:2 6:08 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 11:2 6:08 AM,2/ 18/2006 5: 26:08 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Alex Ale xander,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 477 | 1-3891,1-1 50661,2/18 /2006 5:27 :13 PM,2/1 8/2006 5:2 7:13 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 11:2 7:13 AM,2/ 18/2006 5: 27:13 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Alex All igator nee ds to know status of applicat ion,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 478 | 1-389B,1-1 50671,2/18 /2006 5:28 :30 PM,2/1 8/2006 5:2 8:30 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 11:2 8:30 AM,2/ 18/2006 5: 28:30 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,alex all igator,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 479 | 1-3893,1-1 50663,2/18 /2006 5:29 :04 PM,2/1 8/2006 5:3 3:41 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 11:2 9:47 AM,2/ 18/2006 5: 29:47 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,O liver Octo pus,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 480 | 1-389L,1-1 50681,2/18 /2006 5:31 :03 PM,2/1 8/2006 5:3 1:03 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 11:3 1:03 AM,2/ 18/2006 5: 31:03 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Alex All igator,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 481 | 1-389D,1-1 50673,2/18 /2006 5:32 :20 PM,2/1 8/2006 5:3 3:35 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 11:3 3:20 AM,2/ 18/2006 5: 33:20 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,o liver octu pus,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 482 | 1-389V,1-1 50691,2/18 /2006 5:33 :49 PM,2/1 8/2006 5:4 5:40 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 11:4 3:29 AM,2/ 18/2006 5: 43:29 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,1, | |
| 483 | 1-388N,1-1 50647,2/18 /2006 5:33 :59 PM,2/1 8/2006 5:4 8:05 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 11:4 5:19 AM,2/ 18/2006 5: 45:19 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Chuck Ca mel,3-Medi um,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DY,1-35DY, 1-35DY,1-3 5DY,1-35DY ,1-35DV,0- R9NH,N,1, | |
| 484 | 1-389N,1-1 50683,2/18 /2006 5:34 :04 PM,2/1 8/2006 5:3 4:04 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 11:3 4:04 AM,2/ 18/2006 5: 34:04 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,M artha Stew art,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 485 | 1-38A5,1-1 50701,2/18 /2006 5:35 :45 PM,2/1 8/2006 5:3 5:45 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 11:3 5:45 AM,2/ 18/2006 5: 35:45 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 486 | 1-38CD,1-1 50781,2/18 /2006 5:38 :16 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 11:44:01 AM,2/18/20 06 5:44:01 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Ale x Alligato r,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 2, | |
| 487 | 1-3895,1-1 50665,2/18 /2006 5:38 :41 PM,2/1 8/2006 5:4 6:50 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 11:4 6:17 AM,2/ 18/2006 5: 46:17 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Francis F ox mailed enrollment pkg.,3-Me dium,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35X2,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35WZ, 0-R9NH,N,1 , | |
| 488 | 1-38A7,1-1 50703,2/18 /2006 5:39 :05 PM,2/1 8/2006 5:3 9:05 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 11:3 9:05 AM,2/ 18/2006 5: 39:05 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,D EU Answer Question v ia Tele,Bi lly Mahone y,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,0, | |
| 489 | 1-38B9,1-1 50741,2/18 /2006 5:39 :47 PM,2/1 8/2006 5:4 0:59 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 11:4 0:49 AM,2/ 18/2006 5: 40:49 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,brenda B ear | |
| 490 | cking stat us of enro llment,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 491 | 1-38BT,1-1 50761,2/18 /2006 5:40 :33 PM,2/1 8/2006 5:4 0:33 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 11:4 0:33 AM,2/ 18/2006 5: 40:33 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Brenda B ear,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 492 | 1-38AZ,1-1 50731,2/18 /2006 5:41 :13 PM,2/1 8/2006 5:4 5:21 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 11:4 5:18 AM,2/ 18/2006 5: 45:18 PM,H B,Preferre d Facility ,General T elephone/A ddress Inf o,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Brenda Be ar,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 493 | 1-389R,1-1 50687,2/18 /2006 5:41 :28 PM,6/1 2/2008 2:2 1:33 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,6/12 /2008 9:21 :32 AM,6/1 2/2008 2:2 1:32 PM,HB ,VIC Gener al Questio n,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Francis F ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,2, | |
| 494 | 1-38C5,1-1 50773,2/18 /2006 5:43 :53 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 11:43:53 AM,2/18/20 06 5:43:53 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Ale x Alligato r,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 495 | 1-38BX,1-1 50765,2/18 /2006 5:44 :26 PM,2/1 8/2006 5:4 4:26 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 11:4 4:26 AM,2/ 18/2006 5: 44:26 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Brenda B ear,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 496 | 1-38BB,1-1 50743,2/18 /2006 5:44 :27 PM,2/1 8/2006 5:4 4:27 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 11:4 4:27 AM,2/ 18/2006 5: 44:27 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,brenda b ear,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 497 | 1-38CQ,1-1 50794,2/18 /2006 5:44 :59 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 11:44:59 AM,2/18/20 06 5:44:59 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Bre nda Bear,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 498 | 1-38BZ,1-1 50767,2/18 /2006 5:46 :32 PM,2/1 8/2006 5:4 6:32 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 11:4 6:32 AM,2/ 18/2006 5: 46:32 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,O liver Octo pus,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 499 | 1-38AP,1-1 50721,2/18 /2006 5:47 :11 PM,2/1 8/2006 5:4 7:11 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 11:4 7:11 AM,2/ 18/2006 5: 47:11 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Alex All igator,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,1-14-23 ,1-14-23,1 -14-23,1-1 4-23,1-14- 23,1-14-23 ,1-14-23,1 -14-23,N,0 , | |
| 500 | 1-38AB,1-1 50707,2/18 /2006 5:47 :33 PM,2/1 8/2006 5:5 6:44 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 11:5 6:01 AM,2/ 18/2006 5: 56:01 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Francis F ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,2, | |
| 501 | 1-38C7,1-1 50775,2/18 /2006 5:47 :42 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 11:47:42 AM,2/18/20 06 5:47:42 PM,HB,Pre ferred Fac ility,Chan ge in Faci lity,Close d,Direct C all,HB Ans wered Ques tion via T ele,name o f caller,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 502 | 1-38B1,1-1 50733,2/18 /2006 5:47 :51 PM,12/ 3/2008 4:3 8:32 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 8:30 AM,12 /3/2008 4: 38:30 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 503 | 1-389X,1-1 50693,2/18 /2006 5:48 :24 PM,2/1 8/2006 5:4 8:24 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 11:4 8:24 AM,2/ 18/2006 5: 48:24 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,D EU Answer Question v ia Tele,Ol iver Octop us,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 504 | 1-38CS,1-1 50796,2/18 /2006 5:48 :24 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 11:48:24 AM,2/18/20 06 5:48:24 PM,HB,Pre ferred Fac ility,Chan ge in Faci lity,Close d,Direct C all,HB Ans wered Ques tion via T ele,Oliver Octopus,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 505 | 1-38BD,1-1 50745,2/18 /2006 5:48 :25 PM,2/1 8/2006 5:4 8:25 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 11:4 8:25 AM,2/ 18/2006 5: 48:25 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,O liver Octo pus,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,N,0, | |
| 506 | 1-38BF,1-1 50747,2/18 /2006 5:49 :20 PM,2/1 8/2006 6:0 5:14 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 11:5 9:51 AM,2/ 18/2006 5: 59:51 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,franics f ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,2, | |
| 507 | 1-38C1,1-1 50769,2/18 /2006 5:50 :42 PM,2/1 8/2006 5:5 4:00 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 11:5 3:39 AM,2/ 18/2006 5: 53:39 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Francis F ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,1, | |
| 508 | 1-38AR,1-1 50723,2/18 /2006 5:52 :02 PM,2/1 8/2006 5:5 2:02 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 11:5 2:02 AM,2/ 18/2006 5: 52:02 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,O liver Octo pus moved from Topek a, KS to K ansas City , MO and w anted to k now what V A facility is closes t,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,N,0, | |
| 509 | 1-38E5,1-1 50845,2/18 /2006 5:52 :34 PM,2/1 8/2006 5:5 9:37 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 11:5 8:44 AM,2/ 18/2006 5: 58:44 PM,H B,Complain t,Health C are/VA Sta ff,Closed, Direct Cal l,HB Refer red to Sta tion,Kelly Kangaroo contact # 8884326789 ,3-Medium, 1-38BR,1-3 8BR,1-38BR ,1-38BR,1- 38BR,1-38B R,1-38BR,1 -38BR,1-38 BR,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-38BR, 0-R9NH,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,N,2, | |
| 510 | 1-38CJ,1-1 50787,2/18 /2006 5:53 :11 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 11:56:43 AM,2/18/20 06 5:56:43 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Fran cis Fox ca lled about eligibili ty. sent enrollment form,3-Me dium,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35X2,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35WZ, 0-R9NH,N,2 , | |
| 511 | 1-38C9,1-1 50777,2/18 /2006 5:53 :58 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 12:01:28 PM,2/18/20 06 6:01:28 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,name of caller ,3-Medium, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35X2, 1-35X2,1-3 5X2,1-35X2 ,1-35X2,1- 35WZ,0-R9N H,N,2, | |
| 512 | 1-38FD,1-1 50889,2/18 /2006 5:55 :33 PM,2/1 8/2006 6:0 0:24 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 11:5 8:19 AM,2/ 18/2006 5: 58:19 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Francis F ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,2, | |
| 513 | 1-389Z,1-1 50695,2/18 /2006 5:56 :05 PM,2/1 8/2006 6:0 3:01 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 12:0 1:41 PM,2/ 18/2006 6: 01:41 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,DEU Answ er with Fu lfillment, Francis Fo x,3-Medium ,1-35WZ,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35X2 ,1-35X2,1- 35X2,1-35X 2,1-35X2,1 -35WZ,0-R9 NH,N,1, | |
| 514 | 1-38G1,1-1 50913,2/18 /2006 5:56 :17 PM,2/1 8/2006 5:5 9:18 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 11:5 8:16 AM,2/ 18/2006 5: 58:16 PM,H B,Crisis,C losed,Dire ct Call,HB Referred to Crisis Nurse,3-Me dium,1-38D Q,1-38DQ,1 -38DQ,1-38 DQ,1-38DQ, 1-38DQ,1-3 8DQ,1-38DQ ,1-38DQ,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 38DQ,0-R9N H,Y,N,1, | |
| 515 | 1-38B3,1-1 50735,2/18 /2006 5:57 :00 PM,2/1 8/2006 5:5 7:00 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 11:5 7:00 AM,2/ 18/2006 5: 57:00 PM,H B,Preferre d Facility ,Change in Facility, Closed,Dir ect Call,H B Answered Question via Tele,O liver Octo pus,3-Medi um,1-38B5, 1-38B5,1-3 8B5,1-38B5 ,1-38B5,1- 38B5,1-38B 5,1-38B5,1 -38B5,1-38 B8,1-38B8, 1-38B8,1-3 8B8,1-38B8 ,1-38B5,0- R9NH,N,0, | |
| 516 | 1-38DF,1-1 50819,2/18 /2006 5:57 :08 PM,2/1 8/2006 5:5 7:08 PM,1- 1SZO,1-1SZ O,1-1SZO,1 -1SZO,2/18 /2006 11:5 7:08 AM,2/ 18/2006 5: 57:08 PM,H B,Eligibil ity,Death Date/HEC,C losed,Dire ct Call,HB Answered Question v ia Tele,La ura Seals 000-01-011 1 | |
| 517 | dob:5-10-1 941,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 518 | 1-38GU,1-1 50942,2/18 /2006 5:58 :13 PM,12/ 3/2008 4:3 8:57 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 8:56 AM,12 /3/2008 4: 38:56 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 519 | 1-38EB,1-1 50851,2/18 /2006 5:58 :29 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 12:01:16 PM,2/18/20 06 6:01:16 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Email,Br enda Bear, | |
| 520 | enrollment only 3 we eks ago.,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,1-14- 23,1-14-23 ,1-14-23,1 -14-23,1-1 4-23,1-14- 23,1-14-23 ,1-14-23,N ,2, | |
| 521 | 1-38G3,1-1 50915,2/18 /2006 6:01 :13 PM,2/1 8/2006 6:0 1:13 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 12:0 1:13 PM,2/ 18/2006 6: 01:13 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,HB Answer ed Questio n via Tele ,STAN SNAK E-CLARIFIC ATION ON M EDICARE PA RT D PROVI DED,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 522 | 1-38EH,1-1 50857,2/18 /2006 6:02 :23 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 12:07:12 PM,2/18/20 06 6:07:12 PM,HB,Pre ferred Fac ility,Chan ge in Faci lity,Close d,Direct C all,HB Ans wered Ques tion via T ele,oliver octopus | |
| 523 | refer to n ew facilit y enrollm ent coord. ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,N,3, | |
| 524 | 1-38HG,1-1 50964,2/18 /2006 6:02 :34 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 12:07:52 PM,2/18/20 06 6:07:52 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered w ith Fulfil lment,Fran cis Fox,3- Medium,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35X2,1-3 5X2,1-35X2 ,1-35X2,1- 35X2,1-35W Z,0-R9NH,N ,2, | |
| 525 | 1-38GW,1-1 50944,2/18 /2006 6:02 :36 PM,2/1 8/2006 6:0 5:14 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 12:0 5:08 PM,2/ 18/2006 6: 05:08 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Francis F ox,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,1, | |
| 526 | 1-38RG,1-1 51324,2/18 /2006 6:05 :15 PM,12/ 3/2008 4:3 9:57 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:3 9:55 AM,12 /3/2008 4: 39:55 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 527 | 1-38ND,1-1 51177,2/18 /2006 6:11 :26 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 12:11:26 PM,2/18/20 06 6:11:26 PM,HB,Com plaint,Hea lth Care/V A Staff,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Kel ly Kangaro o,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 528 | 1-38S1,1-1 51345,2/18 /2006 6:12 :37 PM,2/1 8/2006 6:2 5:42 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 12:2 5:02 PM,2/ 18/2006 6: 25:02 PM,H B,Crisis,C losed,Dire ct Call,HB Referred to Crisis Nurse,fran tic Fred | |
| 529 | 888.321.98 76,3-Mediu m,1-38DQ,1 -38DQ,1-38 DQ,1-38DQ, 1-38DQ,1-3 8DQ,1-38DQ ,1-38DQ,1- 38DQ,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-38D Q,0-R9NH,1 -14-23,1-1 4-23,1-14- 23,1-14-23 ,1-14-23,1 -14-23,1-1 4-23,1-14- 23,N,2, | |
| 530 | 1-38EJ,1-1 50859,2/18 /2006 6:12 :54 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 12:19:00 PM,2/18/20 06 6:19:00 PM,HB,Eli gibility,E nrollment Process,Cl osed,Direc t Call,HB Answered Q uestion vi a Email,fr ancis fox, 104 larks pur street , white oak TX 756 62,3-Mediu m,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35X 2,1-35X2,1 -35X2,1-35 X2,1-35X2, 1-35WZ,0-R 9NH,N,3, | |
| 531 | 1-38UP,1-1 51441,2/18 /2006 6:19 :11 PM,2/1 8/2006 6:1 9:11 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 12:1 9:11 PM,2/ 18/2006 6: 19:11 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Stan Snak e,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 532 | 1-38SX,1-1 51377,2/18 /2006 6:19 :38 PM,2/1 8/2006 6:1 9:38 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 12:1 9:38 PM,2/ 18/2006 6: 19:38 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,JONATHON JONES,3-M edium,1-38 SZ,1-38SZ, 1-38SZ,1-3 8SZ,1-38SZ ,1-38SZ,1- 38SZ,1-38S Z,1-38SZ,1 -38VA,1-38 VA,1-38VA, 1-38VA,1-3 8VA,1-38SZ ,0-R9NH,N, 0, | |
| 533 | 1-38VV,1-1 51483,2/18 /2006 6:23 :12 PM,12/ 3/2008 4:4 0:29 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:4 0:26 AM,12 /3/2008 4: 40:26 PM,H B,Crisis,C losed,Dire ct Call,HB Referred to Crisis Nurse,Fran tic Fred Ph # 888-3 21-9876 | |
| 534 | CRISIS INT ERVENTION QUESTIONNA IRE FULL N AME FULL S SN | |
| 535 | ||
| 536 | ||
| 537 | DATE OF BI RTH PHONE NUMBER(WIT H AREA COD E) | |
| 538 | ||
| 539 | ||
| 540 | LOCATION O F CALLER(A DDRESS, CI TY, STATE) | |
| 541 | ||
| 542 | ARE YOU TR EATED AT A VA? IF YE S, WHICH O NE? | |
| 543 | WH,3-Mediu m,1-38DQ,1 -38DQ,1-38 DQ,1-38DQ, 1-38DQ,1-3 8DQ,1-38DQ ,1-38DQ,1- 38DQ,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-38D Q,0-R9NH,Y ,N,3, | |
| 544 | 1-38TN,1-1 51403,2/18 /2006 6:24 :27 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 12:25:43 PM,2/18/20 06 6:25:43 PM,EEX,W- 2,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Mary Bema ranville w ants a cop y of her W -2.,3-Medi um,1-38TP, 1-38TP,1-3 8TP,1-38TP ,1-38TP,1- 38TP,1-38T P,1-38TP,1 -38TP,1-38 TS,1-38TS, 1-38TS,1-3 8TS,1-38TS ,1-38TP,0- R9NH,N,2, | |
| 545 | 1-38WF,1-1 51503,2/18 /2006 6:27 :39 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 12:27:39 PM,2/18/20 06 6:27:39 PM,HB,Med icare Part D,FAQ,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Stan Snake cal led about Medicare p art D - ga ve info,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 546 | 1-38UD,1-1 51429,2/18 /2006 6:28 :17 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 12:28:17 PM,2/18/20 06 6:28:17 PM,HB,Med icare Part D,FAQ,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Stan Snake,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 547 | 1-38Y1,1-1 51561,2/18 /2006 6:28 :50 PM,2/7 /2008 5:20 :34 PM,1-1 RU3,1-1RU3 ,1-1RU3,1- 1RU3,2/7/2 008 11:20: 32 AM,2/7/ 2008 5:20: 32 PM,Disa ster,Wildf ire,Wildfi re Site 1, Closed,Dir ect Call,D R - Vetera n Disaster ,CALLER: V et | |
| 548 | ISSUE: ne eding to k now if the VAwas ope n, and nee ding finc. help | |
| 549 | RESOLUTION : Va Open and gave t he numbers to Fema & the Red C ross,3-Med ium,1-O1C1 ,1-O1C1,1- O1C1,1-O1C 1,1-O1C1,1 -O1C1,1-O1 C1,1-O1C1, 1-O1C1,1-O 1C4,1-O1C4 ,1-O1C4,1- O1C4,1-O1C 4,1-O1C1,0 -R9NH,N,N, 3, | |
| 550 | 1-38YB,1-1 51571,2/18 /2006 6:28 :50 PM,10/ 31/2008 7: 28:37 PM,1 -1SY3,1-1S Y3,10/31/2 008 2:21:0 6 PM,1-WM7 J,1-WM7J,1 0/31/2008 2:21:25 PM ,FP,Repaym ent Plan,P revious De fault - Se nt Case,Re ferred To Facility,U nassigned, Direct Cal l,External Referral, CALLER: ve t | |
| 551 | ISSUE: pp default | |
| 552 | RESOLUTION : case sen t,3-Medium ,1-39UY,1- 39UY,1-39U Y,1-39UY,1 -39UY,1-39 UY,1-39UY, 1-39UY,1-3 9UY,1-39V1 ,1-39V1,1- 39V1,1-39V 1,1-39V1,1 -39UY,0-R9 NH,1-14-1, 1-14-1,1-1 4-1,1-14-1 ,1-14-1,1- 14-1,1-14- 1,1-14-1,N ,Y,3, | |
| 553 | 1-38Z5,1-1 51601,2/18 /2006 6:28 :50 PM,10/ 28/2008 7: 34:37 PM,1 -1S31,1-1S 31,10/28/2 008 2:30:0 6 PM,1-WM7 J,1-WM7J,1 0/28/2008 2:28:53 PM ,FP,Repaym ent Plan,P revious De fault - Se nt Case,Re ferred To Facility,U nassigned, Direct Cal l,External Referral, CALLER: VE T | |
| 554 | ISSUE: def ault rpp | |
| 555 | RECOMMENDA TION:,3-Me dium,1-39U Y,1-39UY,1 -39UY,1-39 UY,1-39UY, 1-39UY,1-3 9UY,1-39UY ,1-39UY,1- 39V1,1-39V 1,1-39V1,1 -39V1,1-39 V1,1-39UY, 0-R9NH,1-1 4-1,1-14-1 ,1-14-1,1- 14-1,1-14- 1,1-14-1,1 -14-1,1-14 -1,N,5, | |
| 556 | 1-38W5,1-1 51493,2/18 /2006 6:29 :34 PM,2/1 8/2006 6:3 0:59 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 12:3 0:00 PM,2/ 18/2006 6: 30:00 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Wally Wh ale 000709 001,3-Medi um,1-38G7, 1-38G7,1-3 8G7,1-38G7 ,1-38G7,1- 38G7,1-38G 7,1-38G7,1 -38G7,1-38 SS,1-38SS, 1-38SS,1-3 8SS,1-38SS ,1-38G7,0- R9NH,N,1, | |
| 557 | 1-38W0,1-1 51488,2/18 /2006 6:30 :50 PM,12/ 3/2008 4:4 1:11 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:4 1:09 AM,12 /3/2008 4: 41:09 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 558 | 1-38ZF,1-1 51611,2/18 /2006 6:31 :03 PM,11/ 4/2008 9:3 9:57 PM,1- 1ST1,1-1ST 1,11/4/200 8 3:33:53 PM,1-WXL3, 1-WXL3,11/ 4/2008 3:3 4:45 PM,FP ,Referred To Facilit y,Unassign ed,Direct Call,Exter nal Referr al,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,3, | |
| 559 | 1-38X1,1-1 51525,2/18 /2006 6:31 :15 PM,2/1 8/2006 6:3 1:15 PM,1- 1RPZ,1-1RP Z,1-1RPZ,1 -1RPZ,2/18 /2006 12:3 1:15 PM,2/ 18/2006 6: 31:15 PM,F P,Balance Inquiry,Co py of Stat ement,Clos ed,Direct Call,FP Fu lfillment, 3-Medium,1 -2VBY,1-2V BY,1-2VBY, 1-2VBY,1-2 VBY,1-2VBY ,1-2VBY,1- 2VBY,1-2VB Y,1-2VDZ,1 -2VDZ,1-2V DZ,1-2VDZ, 1-2VDZ,1-2 VBY,0-R9NH ,N,0, | |
| 560 | 1-38QS,1-1 51300,2/18 /2006 6:32 :02 PM,2/1 8/2006 6:3 6:18 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 12:3 2:46 PM,2/ 18/2006 6: 32:46 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,DEU Answe r Question via Tele, Stan Snake ,3-Medium, 1-390K,1-3 90K,1-390K ,1-390K,1- 390K,1-390 K,1-390K,1 -390K,1-39 0K,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-390K, 0-R9NH,N,1 , | |
| 561 | 1-38W2,1-1 51490,2/18 /2006 6:32 :11 PM,2/1 8/2006 6:3 6:16 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 12:3 6:14 PM,2/ 18/2006 6: 36:14 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Stan Snak e,3-Medium ,1-390K,1- 390K,1-390 K,1-390K,1 -390K,1-39 0K,1-390K, 1-390K,1-3 90K,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-390K ,0-R9NH,N, 1, | |
| 562 | 1-38WH,1-1 51505,2/18 /2006 6:33 :01 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 12:33:32 PM,2/18/20 06 6:33:32 PM,HB,Com plaint,VIC Card/Non- Receipt,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Wal ly Whale a sking abou t new VIC card,3-Med ium,1-38G7 ,1-38G7,1- 38G7,1-38G 7,1-38G7,1 -38G7,1-38 G7,1-38G7, 1-38G7,1-3 8SS,1-38SS ,1-38SS,1- 38SS,1-38S S,1-38G7,0 -R9NH,N,2, | |
| 563 | 1-38W7,1-1 51495,2/18 /2006 6:33 :39 PM,2/1 8/2006 6:3 3:39 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 12:3 3:39 PM,2/ 18/2006 6: 33:39 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,DEU Answe r Question via Tele, Stan Snake ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,0 , | |
| 564 | 1-38VQ,1-1 51478,2/18 /2006 6:34 :59 PM,2/1 8/2006 6:3 4:59 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 12:3 4:59 PM,2/ 18/2006 6: 34:59 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,DEU Answe r Question via Tele, Stan Snake ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,N,0, | |
| 565 | 1-373O,1-1 49172,2/18 /2006 6:35 :32 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 12:51:24 PM,2/18/20 06 6:51:24 PM,FP,Bal ance Inqui ry,Copy of Statement ,Closed,Di rect Call, FP Fulfill ment,3-Med ium,1-373Q ,1-373Q,1- 373Q,1-373 Q,1-373Q,1 -373Q,1-37 3Q,1-373Q, 1-373Q,1-3 73T,1-373T ,1-373T,1- 373T,1-373 T,1-373Q,0 -R9NH,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, N,3, | |
| 566 | 1-3927,1-1 51711,2/18 /2006 6:35 :47 PM,2/1 8/2006 6:5 2:53 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 12:5 2:39 PM,2/ 18/2006 6: 52:39 PM,F P,Transfer red Calls, Agent Cash ier,Closed ,Direct Ca ll,FP Tran sfer Call, Transferre d to agent cashier,3 -Medium,1- 3929,1-392 9,1-3929,1 -3929,1-39 29,1-3929, 1-3929,1-3 929,1-3929 ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,1-3929,0- R9NH,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,N ,2, | |
| 567 | 1-38WU,1-1 51518,2/18 /2006 6:37 :03 PM,2/1 8/2006 6:3 7:03 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 12:3 7:03 PM,2/ 18/2006 6: 37:03 PM,H B,Medicare Part D,FA Q,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Stan Snak e,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 568 | 1-390T,1-1 51661,2/18 /2006 6:37 :20 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 12:38:17 PM,2/18/20 06 6:38:17 PM,HB,Com plaint,VIC Card/Non- Receipt,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Wal ly Whale,3 -Medium,1- 38G7,1-38G 7,1-38G7,1 -38G7,1-38 G7,1-38G7, 1-38G7,1-3 8G7,1-38G7 ,1-38SS,1- 38SS,1-38S S,1-38SS,1 -38SS,1-38 G7,0-R9NH, N,2, | |
| 569 | 1-391G,1-1 51684,2/18 /2006 6:37 :51 PM,12/ 3/2008 4:4 1:50 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:4 1:47 AM,12 /3/2008 4: 41:47 PM,H B,NON VA Q uestions,O ther,Close d,Direct C all,HB Ans wered Ques tion via T ele,closin g,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 570 | 1-38W9,1-1 51497,2/18 /2006 6:38 :06 PM,2/1 8/2006 6:3 8:06 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 12:3 8:06 PM,2/ 18/2006 6: 38:06 PM,H B,Preferre d Facility ,General T elephone/A ddress Inf o,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 571 | 1-38VS,1-1 51480,2/18 /2006 6:38 :58 PM,2/1 8/2006 6:4 8:45 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 12:4 1:29 PM,2/ 18/2006 6: 41:29 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Wally Wha le,3-Mediu m,1-38G7,1 -38G7,1-38 G7,1-38G7, 1-38G7,1-3 8G7,1-38G7 ,1-38G7,1- 38G7,1-38S S,1-38SS,1 -38SS,1-38 SS,1-38SS, 1-38G7,0-R 9NH,N,1, | |
| 572 | 1-390Y,1-1 51666,2/18 /2006 6:40 :56 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 12:41:25 PM,2/18/20 06 6:41:25 PM,EEX,W- 2,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Mary B,3- Medium,1-3 8TP,1-38TP ,1-38TP,1- 38TP,1-38T P,1-38TP,1 -38TP,1-38 TP,1-38TP, 1-38TS,1-3 8TS,1-38TS ,1-38TS,1- 38TS,1-38T P,0-R9NH,N ,2, | |
| 573 | 1-38ZH,1-1 51613,2/18 /2006 6:41 :10 PM,11/ 4/2008 10: 11:01 PM,1 -1ST1,1-1S T1,11/4/20 08 4:05:01 PM,1-WM8J ,1-WM8J,11 /4/2008 4: 10:15 PM,F P,Repaymen t Plan,Pre vious Defa ult - Sent Case,Refe rred To Fa cility,Una ssigned,Di rect Call, External R eferral,3- Medium,1-3 9UY,1-39UY ,1-39UY,1- 39UY,1-39U Y,1-39UY,1 -39UY,1-39 UY,1-39UY, 1-39V1,1-3 9V1,1-39V1 ,1-39V1,1- 39V1,1-39U Y,0-R9NH,1 -14-10,1-1 4-10,1-14- 10,1-14-10 ,1-14-10,1 -14-10,1-1 4-10,1-14- 10,N,4, | |
| 574 | 1-393L,1-1 51761,2/18 /2006 6:42 :31 PM,2/1 8/2006 6:4 2:31 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 12:4 2:31 PM,2/ 18/2006 6: 42:31 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Fred Yos t,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 575 | 1-394F,1-1 51791,2/18 /2006 6:42 :56 PM,2/1 8/2006 6:4 6:25 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 12:4 5:24 PM,2/ 18/2006 6: 45:24 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red with F ulfillment ,Chuck Cam el 0000000 00,3-Mediu m,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D Y,1-35DY,1 -35DY,1-35 DY,1-35DY, 1-35DV,0-R 9NH,N,2, | |
| 576 | 1-393N,1-1 51763,2/18 /2006 6:43 :44 PM,2/1 8/2006 6:4 3:44 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 12:4 3:44 PM,2/ 18/2006 6: 43:44 PM,H B,Medicare Part D,Cr editable C overage,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Ran dall Court s,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 577 | 1-38WW,1-1 51520,2/18 /2006 6:43 :44 PM,2/1 8/2006 6:4 7:27 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 12:4 6:56 PM,2/ 18/2006 6: 46:56 PM,H B,Complain t,VIC Card /Non-Recei pt,Closed, Direct Cal l,HB Answe red Questi on via Tel e,3-Medium ,1-392S,1- 392S,1-392 S,1-392S,1 -392S,1-39 2S,1-392S, 1-392S,1-3 92S,1-392V ,1-392V,1- 392V,1-392 V,1-392V,1 -392S,0-R9 NH,N,1, | |
| 578 | 1-398L,1-1 51941,2/18 /2006 6:45 :07 PM,2/1 8/2006 6:5 3:51 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 12:5 3:09 PM,2/ 18/2006 6: 53:09 PM,F P,Complain t,Facility ,Closed,Di rect Call, FP Answere d Question ,VET WAS N OT HAPPY A DMIN CHARG ES AND rx RECVD, WIL L SEND RX BACK, INFO RMED RX CA NNOT BE RE TURNED. VE T HUNG UP, 3-Medium,1 -398N,1-39 8N,1-398N, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398Q,1 -398Q,1-39 8Q,1-398Q, 1-398Q,1-3 98N,0-R9NH ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,N,1, | |
| 579 | 1-3945,1-1 51781,2/18 /2006 6:45 :19 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 1:19:02 P M,2/18/200 6 7:19:02 PM,HB,Medi care Part D,FAQ,Clos ed,Direct Call,HB An swered Que stion via Email,stan snake, 0 01-00-0140 ,3-Medium, 1-390K,1-3 90K,1-390K ,1-390K,1- 390K,1-390 K,1-390K,1 -390K,1-39 0K,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-390K, 0-R9NH,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,N,2, | |
| 580 | 1-392K,1-1 51724,2/18 /2006 6:46 :43 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 12:46:43 PM,2/18/20 06 6:46:43 PM,HB,Med icare Part D,FAQ,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Rand all Clark called to ask about Med part D ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 581 | 1-391C,1-1 51680,2/18 /2006 6:50 :15 PM,2/1 8/2006 6:5 2:42 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 12:5 1:27 PM,2/ 18/2006 6: 51:27 PM,H B,Preferre d Facility ,General T elephone/A ddress Inf o,Closed,D irect Call ,HB Answer ed Questio n via Tele ,ALEX ALLI GATOR-OBTA INED ZIP C ODE AND PR OVIDED APP ROPRIATE A DDRESS TO FACILITY,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 582 | 1-394O,1-1 51800,2/18 /2006 6:50 :27 PM,2/1 8/2006 6:5 0:27 PM,1- 1SK7,1-1SK 7,1-1SK7,1 -1SK7,2/18 /2006 12:5 0:27 PM,2/ 18/2006 6: 50:27 PM,H B,Eligibil ity,Death Date/HEC,C losed,Dire ct Call,HB Answered Question v ia Tele,La ura Seal O BO Sammy S eal 000010 111,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,0, | |
| 583 | 1-393X,1-1 51773,2/18 /2006 6:50 :34 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 1:05:35 P M,2/18/200 6 7:05:35 PM,HB,Pref erred Faci lity,Gener al Telepho ne/Address Info,Clos ed,Direct Call,HB An swered Que stion via Tele,Alex Alligator, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,3, | |
| 584 | 1-396E,1-1 51862,2/18 /2006 6:52 :08 PM,2/1 8/2006 8:1 6:26 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 1:57 :12 PM,2/1 8/2006 7:5 7:12 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,3-Medium, 1-39KF,1-3 9KF,1-39KF ,1-39KF,1- 39KF,1-39K F,1-39KF,1 -39KF,1-39 KF,1-39KI, 1-39KI,1-3 9KI,1-39KI ,1-39KI,1- 39KF,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,3, | |
| 585 | 1-396Y,1-1 51882,2/18 /2006 6:52 :11 PM,2/1 8/2006 6:5 6:30 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 12:5 5:57 PM,2/ 18/2006 6: 55:57 PM,F P,Complime nt,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,3, | |
| 586 | 1-396G,1-1 51864,2/18 /2006 6:52 :29 PM,2/1 8/2006 6:5 6:29 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 12:5 4:59 PM,2/ 18/2006 6: 54:59 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 587 | 1-3930,1-1 51740,2/18 /2006 6:52 :34 PM,2/1 8/2006 6:5 8:26 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 12:5 8:20 PM,2/ 18/2006 6: 58:20 PM,H B,Crisis,C losed,Dire ct Call,HB Answered Question v ia Tele,Fr antic Fred Contact 8 88-321-987 6,3-Medium ,1-38DQ,1- 38DQ,1-38D Q,1-38DQ,1 -38DQ,1-38 DQ,1-38DQ, 1-38DQ,1-3 8DQ,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-38DQ ,0-R9NH,1- 14-23,1-14 -23,1-14-2 3,1-14-23, 1-14-23,1- 14-23,1-14 -23,1-14-2 3,N,1, | |
| 588 | 1-395K,1-1 51832,2/18 /2006 6:53 :10 PM,2/1 8/2006 6:5 6:30 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 12:5 5:04 PM,2/ 18/2006 6: 55:04 PM,F P,Complain t,Facility ,Closed,Di rect Call, DEU Answer Question via Tele,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 589 | 1-393P,1-1 51765,2/18 /2006 6:53 :39 PM,2/1 8/2006 6:5 3:39 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 12:5 3:39 PM,2/ 18/2006 6: 53:39 PM,H B,Preferre d Facility ,General T elephone/A ddress Inf o,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 590 | 1-398S,1-1 51948,2/18 /2006 6:54 :01 PM,2/1 8/2006 7:3 1:52 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:31 :44 PM,2/1 8/2006 7:3 1:44 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,DEU Ans wer Questi on via Tel e,3-Medium ,1-1SRR,1- 1SRR,1-1SR R,1-1SRR,1 -1SRR,1-1S RR,1-1SRR, 1-1SRR,1-1 SRR,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-1SRR ,0-R9NH,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,N,2, | |
| 591 | 1-393I,1-1 51758,2/18 /2006 6:54 :05 PM,1/1 7/2008 2:4 9:32 PM,1- 1SCZ,1-N5R K,1-1SCZ,1 -1SCZ,1/17 /2008 8:48 :27 AM,1/1 7/2008 2:4 8:27 PM,FP ,Billing S tatement,E xplanation of Statem ent,Closed ,Direct Ca ll,FP Faci lity Respo nse,3-Medi um,1-393K, 1-393K,1-3 93K,1-393K ,1-393K,1- 393K,1-393 K,1-393K,1 -393K,1-39 BP,1-39BP, 1-39BP,1-3 9BP,1-39BP ,1-393K,0- R9NH,N,1, | |
| 592 | 1-392E,1-1 51718,2/18 /2006 6:54 :08 PM,2/1 8/2006 7:5 3:47 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 1:53 :02 PM,2/1 8/2006 7:5 3:02 PM,FP ,Transferr ed Calls,F ee Basis,C losed,Dire ct Call,FP Answered Question,V et has que stion on b ill from p rivate hea lth care p rovider th e VA sent her to.,3- Medium,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY6,1-2W Y6,1-2WY6, 1-2WY9,1-2 WY9,1-2WY9 ,1-2WY9,1- 2WY9,1-2WY 6,0-R9NH,N ,2, | |
| 593 | 1-3978,1-1 51892,2/18 /2006 6:54 :58 PM,8/9 /2010 2:38 :35 PM,1-1 SF5,1-1RWR ,2/18/2006 12:54:58 PM,2/18/20 06 6:54:58 PM,FP,Com pliment,Fa cility,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 594 | 1-395A,1-1 51822,2/18 /2006 6:54 :59 PM,2/1 8/2006 6:5 4:59 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 12:5 4:59 PM,2/ 18/2006 6: 54:59 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 595 | 1-3964,1-1 51852,2/18 /2006 6:54 :59 PM,2/1 8/2006 6:5 4:59 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 12:5 4:59 PM,2/ 18/2006 6: 54:59 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 596 | 1-395U,1-1 51842,2/18 /2006 6:55 :00 PM,2/1 8/2006 6:5 5:00 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 12:5 5:00 PM,2/ 18/2006 6: 55:00 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 597 | 1-3982,1-1 51922,2/18 /2006 6:55 :00 PM,2/1 8/2006 6:5 5:00 PM,1- 1S2B,1-1S2 B,1-1S2B,1 -1S2B,2/18 /2006 12:5 5:00 PM,2/ 18/2006 6: 55:00 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 598 | 1-398C,1-1 51932,2/18 /2006 6:55 :08 PM,2/1 8/2006 6:5 5:08 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 12:5 5:08 PM,2/ 18/2006 6: 55:08 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,DEU Answe r with Ful fillment,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 599 | 1-397I,1-1 51902,2/18 /2006 6:55 :09 PM,2/1 8/2006 6:5 5:09 PM,1- 1SIC,1-1SI C,1-1SIC,1 -1SIC,2/18 /2006 12:5 5:09 PM,2/ 18/2006 6: 55:09 PM,F P,Complime nt,Facilit y,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 600 | 1-396O,1-1 51872,2/18 /2006 6:55 :11 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 12:55:11 PM,2/18/20 06 6:55:11 PM,FP,Com pliment,Fa cility,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 601 | 1-38V5,1-1 51457,2/18 /2006 6:55 :20 PM,2/1 8/2006 6:5 5:20 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 12:5 5:20 PM,2/ 18/2006 6: 55:20 PM,H B,Eligibil ity,Addres s Change/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Lynn Mil es,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 602 | 1-397S,1-1 51912,2/18 /2006 6:55 :35 PM,2/1 8/2006 6:5 5:35 PM,1- 1SVV,1-1SV V,1-1SVV,1 -1SVV,2/18 /2006 12:5 5:35 PM,2/ 18/2006 6: 55:35 PM,F P,Complime nt,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 603 | 1-39A0,1-1 51992,2/18 /2006 6:56 :17 PM,2/1 8/2006 6:5 9:23 PM,1- 1SQ9,1-1SQ 9,1-1SQ9,1 -1SQ9,2/18 /2006 12:5 9:11 PM,2/ 18/2006 6: 59:11 PM,H B,Eligibil ity,Enroll ment Proce ss,Closed, Direct Cal l,HB Answe red Questi on via Tel e,CHUCK CA MEL-,3-Med ium,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DY,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DV,0 -R9NH,N,1, | |
| 604 | 1-39BF,1-1 52043,2/18 /2006 6:56 :33 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:42:48 P M,2/18/200 6 7:42:48 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Rebe cca Yost c alled abou t enrollme nt info - afghan vet .,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 2, | |
| 605 | 1-393R,1-1 51767,2/18 /2006 6:57 :39 PM,2/1 8/2006 7:0 3:12 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 1:02 :01 PM,2/1 8/2006 7:0 2:01 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l 000-00-0 000,3-Medi um,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DY,1-35DY, 1-35DY,1-3 5DY,1-35DY ,1-35DV,0- R9NH,N,1, | |
| 606 | 1-39BH,1-1 52045,2/18 /2006 6:59 :57 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:42:34 P M,2/18/200 6 7:42:34 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Will iam Sherwo od - trans ferring me d care fro m one faci lity - nee ds care at new locat ion,3-Medi um,1-39BJ, 1-39BJ,1-3 9BJ,1-39BJ ,1-39BJ,1- 39BJ,1-39B J,1-39BJ,1 -39BJ,1-39 BM,1-39BM, 1-39BM,1-3 9BM,1-39BM ,1-39BJ,0- R9NH,N,2, | |
| 607 | 1-39DB,1-1 52111,2/18 /2006 7:00 :03 PM,2/1 8/2006 8:1 9:04 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:18 :39 PM,2/1 8/2006 8:1 8:39 PM,FP ,Complimen t,Individu al,Closed, Warm Trans fer,DEU Re ferred to Station,3- Medium,1-1 SO1,1-1SO1 ,1-1SO1,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,1-1S O1,1-1SO1, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-1SO1,0-R 9NH,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,N, 2, | |
| 608 | 1-39DW,1-1 52132,2/18 /2006 7:01 :28 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:01:28 P M,2/18/200 6 7:01:28 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Mari anne wench - called about enro llment for dad, aski ng general questions ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 609 | 1-391M,1-1 51690,2/18 /2006 7:02 :08 PM,2/1 8/2006 7:0 2:08 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 1:02 :08 PM,2/1 8/2006 7:0 2:08 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Alex Alli gator,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 610 | 1-39DY,1-1 52134,2/18 /2006 7:02 :39 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:02:39 P M,2/18/200 6 7:02:39 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,jame s donnely - general eligibilit y issues,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 611 | 1-39AF,1-1 52007,2/18 /2006 7:03 :25 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 1:08:08 P M,2/18/200 6 7:08:08 PM,FP,Hard ship/Waive r,Initial Request,Cl osed,Direc t Call,FP Fulfillmen t,3-Medium ,1-39AH,1- 39AH,1-39A H,1-39AH,1 -39AH,1-39 AH,1-39AH, 1-39AH,1-3 9AH,1-39GE ,1-39GE,1- 39GE,1-39G E,1-39GE,1 -39AH,0-R9 NH,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,N,3 , | |
| 612 | 1-39DA,1-1 52110,2/18 /2006 7:03 :50 PM,2/1 8/2006 7:2 6:04 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 1:25 :59 PM,2/1 8/2006 7:2 5:59 PM,FP ,Transferr ed Calls,P harmacy,Cl osed,Direc t Call,FP Transfer C all,3-Medi um,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYD ,1-2VYA,0- R9NH,1-14- 65,1-14-65 ,1-14-65,1 -14-65,1-1 4-65,1-14- 65,1-14-65 ,1-14-65,N ,4, | |
| 613 | 1-39E0,1-1 52136,2/18 /2006 7:04 :01 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:04:01 P M,2/18/200 6 7:04:01 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,roge r insley - called to ask about EZR form and genera l question s.,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 614 | 1-396S,1-1 51876,2/18 /2006 7:04 :22 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 1:20:15 P M,2/18/200 6 7:20:15 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,te st message ,3-Medium, 1-39J5,1-3 9J5,1-39J5 ,1-39J5,1- 39J5,1-39J 5,1-39J5,1 -39J5,1-39 J5,1-39J8, 1-39J8,1-3 9J8,1-39J8 ,1-39J8,1- 39J5,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,2, | |
| 615 | 1-39ES,1-1 52164,2/18 /2006 7:04 :31 PM,2/1 8/2006 7:0 5:37 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 1:05 :33 PM,2/1 8/2006 7:0 5:33 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,1, | |
| 616 | 1-391W,1-1 51700,2/18 /2006 7:05 :01 PM,2/1 8/2006 7:0 5:01 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 1:05 :01 PM,2/1 8/2006 7:0 5:01 PM,HB ,Preferred Facility, Change in Facility,C losed,Dire ct Call,DE U Answer Q uestion vi a Tele,Lar ry Darrell ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,0 , | |
| 617 | 1-39F1,1-1 52173,2/18 /2006 7:05 :24 PM,2/1 8/2006 7:0 5:24 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:05 :24 PM,2/1 8/2006 7:0 5:24 PM,FP ,Complaint ,Individua l,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8N,1-398N, 1-398N,1-3 98N,1-398Q ,1-398Q,1- 398Q,1-398 Q,1-398Q,1 -398N,0-R9 NH,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,N,0 , | |
| 618 | 1-39E2,1-1 52138,2/18 /2006 7:05 :35 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:05:35 P M,2/18/200 6 7:05:35 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,f. p . Yost - c alled to a sk about h is EZR. fo rm - quest ions about Medicare B costs.,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 619 | 1-39DP,1-1 52125,2/18 /2006 7:05 :42 PM,3/2 /2007 2:42 :58 PM,1-1 SQ9,1-1SQ9 ,1-1SQ9,1- 1SQ9,3/2/2 007 8:42:5 5 AM,3/2/2 007 2:42:5 5 PM,HB,Cr isis,Close d,Direct C all,HB Ans wered Ques tion via T ele,ALICE ANGRY- PHO NE 888-567 -3210,3-Me dium,1-39D R,1-39DR,1 -39DR,1-39 DR,1-39DR, 1-39DR,1-3 9DR,1-39DR ,1-39DR,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 39DR,0-R9N H,N,1, | |
| 620 | 1-39CS,1-1 52092,2/18 /2006 7:05 :46 PM,2/1 8/2006 7:1 1:44 PM,1- 1RRV,1-1RR V,1-1RRV,1 -1RRV,2/18 /2006 1:11 :14 PM,2/1 8/2006 7:1 1:14 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters Th is is a Su mmary.,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 621 | 1-39BZ,1-1 52063,2/18 /2006 7:06 :42 PM,2/1 8/2006 7:1 1:45 PM,1- 1SO6,1-1SO 6,1-1SO6,1 -1SO6,2/18 /2006 1:10 :58 PM,2/1 8/2006 7:1 0:58 PM,FP ,Complaint ,Health Ca re/VA Staf f,Closed,D irect Call ,FP Answer ed Questio n,255 char acters thi s is a sum mary,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,1, | |
| 622 | 1-39FJ,1-1 52191,2/18 /2006 7:06 :58 PM,2/1 8/2006 7:1 4:32 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 1:13 :05 PM,2/1 8/2006 7:1 3:05 PM,FP ,Credit Ca rd Verific ation,Clos ed,Direct Call,DEU A nswer with Fulfillme nt,3-Mediu m,1-3929,1 -3929,1-39 29,1-3929, 1-3929,1-3 929,1-3929 ,1-3929,1- 3929,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-392 9,0-R9NH,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,N,1, | |
| 623 | 1-39F3,1-1 52175,2/18 /2006 7:07 :19 PM,2/1 8/2006 7:1 4:04 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:13 :49 PM,2/1 8/2006 7:1 3:49 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ans wered Ques tion,Expla ined TOP o ffset.,3-M edium,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYD,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYA ,0-R9NH,1- 14-56,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,N,1, | |
| 624 | 1-393Z,1-1 51775,2/18 /2006 7:07 :33 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 1:12:38 P M,2/18/200 6 7:12:38 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Chuck Ca mel,3-Medi um,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DY,1-35DY, 1-35DY,1-3 5DY,1-35DY ,1-35DV,0- R9NH,N,3, | |
| 625 | 1-39B2,1-1 52030,2/18 /2006 7:08 :12 PM,2/1 8/2006 7:0 8:12 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:08 :12 PM,2/1 8/2006 7:0 8:12 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,NOK updated v eterans in surance in formation. NOI,3-Med ium,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQB, 1-2WQB,1-2 WQE,1-2WQE ,1-2WQE,1- 2WQE,1-2WQ E,1-2WQB,0 -R9NH,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,1-14-86, N,0, | |
| 626 | 1-38ZV,1-1 51627,2/18 /2006 7:09 :27 PM,2/1 8/2006 7:1 2:24 PM,1- 1SCU,1-1SC U,1-1SCU,1 -1SCU,2/18 /2006 1:11 :46 PM,2/1 8/2006 7:1 1:46 PM,FP ,Complimen t,Individu al,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,1, | |
| 627 | 1-38V7,1-1 51459,2/18 /2006 7:09 :41 PM,2/1 8/2006 7:1 1:23 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:11 :15 PM,2/1 8/2006 7:1 1:15 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,MarianneL ynch,3-Med ium,1-39HM ,1-39HM,1- 39HM,1-39H M,1-39HM,1 -39HM,1-39 HM,1-39HM, 1-39HM,1-3 9HP,1-39HP ,1-39HP,1- 39HP,1-39H P,1-39HM,0 -R9NH,N,1, | |
| 628 | 1-39HC,1-1 52256,2/18 /2006 7:09 :53 PM,2/1 8/2006 7:0 9:53 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,2/18 /2006 1:09 :53 PM,2/1 8/2006 7:0 9:53 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra Seals-S ammy Seals ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,0 , | |
| 629 | 1-39FL,1-1 52193,2/18 /2006 7:09 :55 PM,2/1 8/2006 7:1 0:58 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 1:10 :54 PM,2/1 8/2006 7:1 0:54 PM,FP ,Credit Ca rd Verific ation,Clos ed,Direct Call,DEU A nswer with Fulfillme nt,3-Mediu m,1-3929,1 -3929,1-39 29,1-3929, 1-3929,1-3 929,1-3929 ,1-3929,1- 3929,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-392 9,0-R9NH,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,N,1, | |
| 630 | 1-39L1,1-1 52389,2/18 /2006 7:10 :31 PM,2/1 8/2006 7:3 7:01 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:36 :59 PM,2/1 8/2006 7:3 6:59 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Lonnie C M ills,3-Med ium,1-39IG ,1-39IG,1- 39IG,1-39I G,1-39IG,1 -39IG,1-39 IG,1-39IG, 1-39IG,1-3 9IJ,1-39IJ ,1-39IJ,1- 39IJ,1-39I J,1-39IG,0 -R9NH,N,2, | |
| 631 | 1-38YG,1-1 51576,2/18 /2006 7:10 :58 PM,2/1 8/2006 7:1 0:58 PM,1- 1SY3,1-1SY 3,1-1SY3,1 -1SY3,2/18 /2006 1:10 :58 PM,2/1 8/2006 7:1 0:58 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha rachters t his is a s ummary,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,0, | |
| 632 | 1-38Y6,1-1 51566,2/18 /2006 7:10 :58 PM,2/1 8/2006 7:1 0:58 PM,1- 1RU3,1-1RU 3,1-1RU3,1 -1RU3,2/18 /2006 1:10 :58 PM,2/1 8/2006 7:1 0:58 PM,FP ,Complaint ,Health Ca re/VA Staf f,Closed,D irect Call ,FP Answer ed Questio n,255 spac e area for notes onl y,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 0, | |
| 633 | 1-38XX,1-1 51557,2/18 /2006 7:10 :59 PM,2/1 8/2006 7:1 0:59 PM,1- 1S5H,1-1S5 H,1-1S5H,1 -1S5H,2/18 /2006 1:10 :59 PM,2/1 8/2006 7:1 0:59 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters th is is a su mmary,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 634 | 1-38Z0,1-1 51596,2/18 /2006 7:10 :59 PM,8/9 /2010 2:38 :46 PM,1-1 SXE,1-1RWR ,2/18/2006 1:10:59 P M,2/18/200 6 7:10:59 PM,FP,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,FP Answered Q uestion,25 5 characte rs,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 635 | 1-38YR,1-1 51587,2/18 /2006 7:11 :01 PM,2/1 8/2006 7:1 1:01 PM,1- 1S6T,1-1S6 T,1-1S6T,1 -1S6T,2/18 /2006 1:11 :01 PM,2/1 8/2006 7:1 1:01 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters. Thsi is a summary,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,0, | |
| 636 | 1-39C8,1-1 52072,2/18 /2006 7:11 :01 PM,2/1 8/2006 7:1 1:01 PM,1- 1RQU,1-1RQ U,1-1RQU,1 -1RQU,2/18 /2006 1:11 :01 PM,2/1 8/2006 7:1 1:01 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,0, | |
| 637 | 1-39CJ,1-1 52083,2/18 /2006 7:11 :05 PM,2/1 8/2006 7:1 1:05 PM,1- 1SR5,1-1SR 5,1-1SR5,1 -1SR5,2/18 /2006 1:11 :05 PM,2/1 8/2006 7:1 1:05 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters th is is a su mmary,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 638 | 1-38XM,1-1 51546,2/18 /2006 7:11 :05 PM,2/1 8/2006 7:1 1:05 PM,1- 1S09,1-1S0 9,1-1S09,1 -1S09,2/18 /2006 1:11 :05 PM,2/1 8/2006 7:1 1:05 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,0, | |
| 639 | 1-39LD,1-1 52401,2/18 /2006 7:11 :06 PM,2/1 8/2006 7:1 1:06 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:11 :06 PM,2/1 8/2006 7:1 1:06 PM,HB ,Regional Office,Aid and Atten dance,Clos ed,Direct Call,HB An swered Que stion via Tele,Maria nneLynch,3 -Medium,1- 39HM,1-39H M,1-39HM,1 -39HM,1-39 HM,1-39HM, 1-39HM,1-3 9HM,1-39HM ,1-39HP,1- 39HP,1-39H P,1-39HP,1 -39HP,1-39 HM,0-R9NH, N,0, | |
| 640 | 1-38ZA,1-1 51606,2/18 /2006 7:11 :14 PM,2/1 8/2006 7:1 1:14 PM,1- 1S31,1-1S3 1,1-1S31,1 -1S31,2/18 /2006 1:11 :14 PM,2/1 8/2006 7:1 1:14 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters th is is a su mmary,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 641 | 1-39LN,1-1 52411,2/18 /2006 7:11 :20 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 1:46:43 P M,2/18/200 6 7:46:43 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Angry Al lice calle d in for h usband, He rb to noti fy of his death. VX 3.,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,2, | |
| 642 | 1-39HE,1-1 52258,2/18 /2006 7:11 :28 PM,12/ 3/2008 4:5 7:47 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,12/3 /2008 10:5 2:13 AM,12 /3/2008 4: 52:13 PM,H B,Crisis,C losed,Dire ct Call,HB Answered Question v ia Tele,An gry Alice, 3-Medium,1 -35K9,1-35 K9,1-35K9, 1-35K9,1-3 5K9,1-35K9 ,1-35K9,1- 35K9,1-35K 9,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,1-35K9,0 -R9NH,Y,N, 2, | |
| 643 | 1-38XE,1-1 51538,2/18 /2006 7:11 :41 PM,2/1 8/2006 7:1 1:41 PM,1- 1S9D,1-1S9 D,1-1S9D,1 -1S9D,2/18 /2006 1:11 :41 PM,2/1 8/2006 7:1 1:41 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Answe red Questi on,255 cha racters th is is a su mmary,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 644 | 1-38ZL,1-1 51617,2/18 /2006 7:11 :52 PM,8/9 /2010 2:38 :42 PM,1-1 ST1,1-1RWR ,2/18/2006 1:11:52 P M,2/18/200 6 7:11:52 PM,FP,Comp liment,Hea lth Care/V A Staff,Cl osed,Direc t Call,FP Answered Q uestion,25 5 characte rs I hope I can get this,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,1, | |
| 645 | 1-39AP,1-1 52017,2/18 /2006 7:11 :58 PM,2/1 8/2006 7:1 9:49 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 1:15 :28 PM,2/1 8/2006 7:1 5:28 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, Stan Snake | |
| 646 | medicare ? ??,3-Mediu m,1-390K,1 -390K,1-39 0K,1-390K, 1-390K,1-3 90K,1-390K ,1-390K,1- 390K,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-390 K,0-R9NH,N ,1, | |
| 647 | 1-397U,1-1 51914,2/18 /2006 7:11 :59 PM,2/1 8/2006 7:2 0:59 PM,1- 1SVV,1-1SV V,1-1SVV,1 -1SVV,2/18 /2006 1:20 :50 PM,2/1 8/2006 7:2 0:50 PM,FP ,Means Tes t,IVM,Clos ed,Direct Call,DEU A nswer Ques tion via T ele,Test m essage. Ba lance was $100,3-Med ium,1-397W ,1-397W,1- 397W,1-397 W,1-397W,1 -397W,1-39 7W,1-397W, 1-397W,1-3 97Z,1-397Z ,1-397Z,1- 397Z,1-397 Z,1-397W,0 -R9NH,1-14 -15,1-14-1 5,1-14-15, 1-14-15,1- 14-15,1-14 -15,1-14-1 5,1-14-15, N,1, | |
| 648 | 1-39E4,1-1 52140,2/18 /2006 7:12 :14 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:12:14 P M,2/18/200 6 7:12:14 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,sara greenburg - called about gett ing med ca re at VA. she is be ing put of f by staff .,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 649 | 1-39ED,1-1 52149,2/18 /2006 7:12 :39 PM,2/1 8/2006 7:1 2:39 PM,1- 1SLM,1-1SL M,1-1SLM,1 -1SLM,2/18 /2006 1:12 :39 PM,2/1 8/2006 7:1 2:39 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra Seal, S ammy Seal 000-01-011 1, phone n umber 888- 987-2345,3 -Medium,1- 39JZ,1-39J Z,1-39JZ,1 -39JZ,1-39 JZ,1-39JZ, 1-39JZ,1-3 9JZ,1-39JZ ,1-39K2,1- 39K2,1-39K 2,1-39K2,1 -39K2,1-39 JZ,0-R9NH, N,0, | |
| 650 | 1-39LP,1-1 52413,2/18 /2006 7:13 :44 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 1:19:12 P M,2/18/200 6 7:19:12 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,Berma nville,Mar y,3-Medium ,1-38TP,1- 38TP,1-38T P,1-38TP,1 -38TP,1-38 TP,1-38TP, 1-38TP,1-3 8TP,1-38TS ,1-38TS,1- 38TS,1-38T S,1-38TS,1 -38TP,0-R9 NH,N,2, | |
| 651 | 1-39IC,1-1 52292,2/18 /2006 7:14 :18 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:14:18 P M,2/18/200 6 7:14:18 PM,HB,Pref erred Faci lity,Chang e in Facil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,richard greene - med runnin g low, wan ts to tran sfer. adv ised again st doing s o. proces s explaine d,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 652 | 1-39N1,1-1 52461,2/18 /2006 7:14 :58 PM,8/9 /2010 2:38 :39 PM,1-1 SN7,1-1RWR ,2/18/2006 1:23:00 P M,2/18/200 6 7:23:00 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Sammy Se al 0000101 11,3-Mediu m,1-39JZ,1 -39JZ,1-39 JZ,1-39JZ, 1-39JZ,1-3 9JZ,1-39JZ ,1-39JZ,1- 39JZ,1-39K 2,1-39K2,1 -39K2,1-39 K2,1-39K2, 1-39JZ,0-R 9NH,N,3, | |
| 653 | 1-39MT,1-1 52453,2/18 /2006 7:15 :04 PM,2/1 8/2006 8:2 8:18 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 2:28 :10 PM,2/1 8/2006 8:2 8:10 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,sent M T mail roo m,3-Medium ,1-3B43,1- 3B43,1-3B4 3,1-3B43,1 -3B43,1-3B 43,1-3B43, 1-3B43,1-3 B43,1-3B46 ,1-3B46,1- 3B46,1-3B4 6,1-3B46,1 -3B43,0-R9 NH,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,N,2 , | |
| 654 | 1-39F5,1-1 52177,2/18 /2006 7:15 :21 PM,2/1 8/2006 7:1 5:21 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:13 :49 PM,2/1 8/2006 7:1 5:21 PM,FP ,Insurance ,Service N ot Covered ,Closed,Di rect Call, FP Answere d Question ,Explained TOP offse t. | |
| 655 | Wanted to know if MR I was cove red.,3-Med ium,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYD,1-2VYD ,1-2VYD,1- 2VYD,1-2VY D,1-2VYA,0 -R9NH,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,1-14-56, N,0, | |
| 656 | 1-39LJ,1-1 52407,2/18 /2006 7:16 :00 PM,2/1 8/2006 7:1 6:00 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:16 :00 PM,2/1 8/2006 7:1 6:00 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d Question via Tele, Stan Snake 001-00-01 40,3-Mediu m,1-390K,1 -390K,1-39 0K,1-390K, 1-390K,1-3 90K,1-390K ,1-390K,1- 390K,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-390 K,0-R9NH,N ,0, | |
| 657 | 1-39IE,1-1 52294,2/18 /2006 7:17 :10 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:42:02 P M,2/18/200 6 7:42:02 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,lonn ie mills - enrollmen t/eligibil ity questi ons. sent enrollmen t package, 3-Medium,1 -39IG,1-39 IG,1-39IG, 1-39IG,1-3 9IG,1-39IG ,1-39IG,1- 39IG,1-39I G,1-39IJ,1 -39IJ,1-39 IJ,1-39IJ, 1-39IJ,1-3 9IG,0-R9NH ,N,3, | |
| 658 | 1-39J0,1-1 52316,2/18 /2006 7:17 :54 PM,2/1 8/2006 7:2 1:12 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:21 :08 PM,2/1 8/2006 7:2 1:08 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Explai ned that a ny debt th at goes pa st 90 days the Va wi ll start a collectio n action. NOI,3-Medi um,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQB,0- R9NH,1-14- 83,1-14-83 ,1-14-83,1 -14-83,1-1 4-83,1-14- 83,1-14-83 ,1-14-83,N ,1, | |
| 659 | 1-39F7,1-1 52179,2/18 /2006 7:19 :17 PM,2/1 8/2006 7:2 1:06 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:20 :24 PM,2/1 8/2006 7:2 0:24 PM,FP ,Insurance ,Incorrect /Incomplet e Data,Clo sed,Direct Call,FP A nswered Qu estion,Upd ate ins,3- Medium,1-2 VCX,1-2VCX ,1-2VCX,1- 2VCX,1-2VC X,1-2VCX,1 -2VCX,1-2V CX,1-2VCX, 1-2VD0,1-2 VD0,1-2VD0 ,1-2VD0,1- 2VD0,1-2VC X,0-R9NH,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,N,1, | |
| 660 | 1-39FP,1-1 52197,2/18 /2006 7:19 :24 PM,2/1 8/2006 7:2 4:06 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 1:24 :02 PM,2/1 8/2006 7:2 4:02 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-2V BD,1-2VBD, 1-2VBD,1-2 VBD,1-2VBD ,1-2VBD,1- 2VBD,1-2VB D,1-2VBD,1 -2VBG,1-2V BG,1-2VBG, 1-2VBG,1-2 VBG,1-2VBD ,0-R9NH,N, 2, | |
| 661 | 1-38XZ,1-1 51559,2/18 /2006 7:19 :48 PM,1/1 7/2008 2:4 9:32 PM,1- 1S5H,1-1SP B,1-1S5H,1 -1S5H,1/17 /2008 8:48 :13 AM,1/1 7/2008 2:4 8:13 PM,FP ,Copay Adj ustment,Re questing A udit,Close d,Direct C all,FP Tra nsfer Call ,3-Medium, 1-39X1,1-3 9X1,1-39X1 ,1-39X1,1- 39X1,1-39X 1,1-39X1,1 -39X1,1-39 X1,1-39X4, 1-39X4,1-3 9X4,1-39X4 ,1-39X4,1- 39X1,0-R9N H,N,2, | |
| 662 | 1-39CL,1-1 52085,2/18 /2006 7:19 :52 PM,2/1 9/2006 1:2 0:17 AM,1- 1SR5,1-1SR 5,1-1SR5,1 -1SR5,2/18 /2006 7:20 :13 PM,2/1 9/2006 1:2 0:13 AM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,THIS I S PART OF TRANING.. ONLY A TES T.,3-Mediu m,1-39CN,1 -39CN,1-39 CN,1-39CN, 1-39CN,1-3 9CN,1-39CN ,1-39CN,1- 39CN,1-39C Q,1-39CQ,1 -39CQ,1-39 CQ,1-39CQ, 1-39CN,0-R 9NH,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,N, 4, | |
| 663 | 1-3966,1-1 51854,2/18 /2006 7:19 :58 PM,2/1 8/2006 7:1 9:58 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 1:19 :58 PM,2/1 8/2006 7:1 9:58 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Test me ssage | |
| 664 | Balance wa s $100.50, 3-Medium,1 -3968,1-39 68,1-3968, 1-3968,1-3 968,1-3968 ,1-3968,1- 3968,1-396 8,1-396B,1 -396B,1-39 6B,1-396B, 1-396B,1-3 968,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,0, | |
| 665 | 1-395M,1-1 51834,2/18 /2006 7:20 :00 PM,2/1 8/2006 7:2 0:00 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 1:20 :00 PM,2/1 8/2006 7:2 0:00 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,TEST TE ST TEST,3- Medium,1-3 95O,1-395O ,1-395O,1- 395O,1-395 O,1-395O,1 -395O,1-39 5O,1-395O, 1-395R,1-3 95R,1-395R ,1-395R,1- 395R,1-395 O,0-R9NH,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,N,0, | |
| 666 | 1-397A,1-1 51894,2/18 /2006 7:20 :01 PM,8/9 /2010 2:38 :35 PM,1-1 SF5,1-1RWR ,2/18/2006 1:20:01 P M,2/18/200 6 7:20:01 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,Te st message . Balance was 100.50 ,3-Medium, 1-397C,1-3 97C,1-397C ,1-397C,1- 397C,1-397 C,1-397C,1 -397C,1-39 7C,1-397F, 1-397F,1-3 97F,1-397F ,1-397F,1- 397C,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,1, | |
| 667 | 1-397K,1-1 51904,2/18 /2006 7:20 :03 PM,2/1 8/2006 7:2 0:03 PM,1- 1SIC,1-1SI C,1-1SIC,1 -1SIC,2/18 /2006 1:20 :03 PM,2/1 8/2006 7:2 0:03 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,test me ssage; bal $111.00,3 -Medium,1- 397M,1-397 M,1-397M,1 -397M,1-39 7M,1-397M, 1-397M,1-3 97M,1-397M ,1-397P,1- 397P,1-397 P,1-397P,1 -397P,1-39 7M,0-R9NH, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,N,0, | |
| 668 | 1-395W,1-1 51844,2/18 /2006 7:20 :05 PM,2/1 8/2006 7:2 0:05 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 1:20 :05 PM,2/1 8/2006 7:2 0:05 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Test me ssage,3-Me dium,1-395 Y,1-395Y,1 -395Y,1-39 5Y,1-395Y, 1-395Y,1-3 95Y,1-395Y ,1-395Y,1- 3961,1-396 1,1-3961,1 -3961,1-39 61,1-395Y, 0-R9NH,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,N,0, | |
| 669 | 1-395C,1-1 51824,2/18 /2006 7:20 :06 PM,2/1 8/2006 7:2 0:06 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 1:20 :06 PM,2/1 8/2006 7:2 0:06 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Test Me ssage!!! Bal 123.45 ,3-Medium, 1-395E,1-3 95E,1-395E ,1-395E,1- 395E,1-395 E,1-395E,1 -395E,1-39 5E,1-395H, 1-395H,1-3 95H,1-395H ,1-395H,1- 395E,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,0, | |
| 670 | 1-3984,1-1 51924,2/18 /2006 7:20 :07 PM,2/1 8/2006 7:2 0:07 PM,1- 1S2B,1-1S2 B,1-1S2B,1 -1S2B,2/18 /2006 1:20 :07 PM,2/1 8/2006 7:2 0:07 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,DEU Answ er Questio n via Emai l,Test Mes sage Balan ce $100.50 ,3-Medium, 1-3986,1-3 986,1-3986 ,1-3986,1- 3986,1-398 6,1-3986,1 -3986,1-39 86,1-3989, 1-3989,1-3 989,1-3989 ,1-3989,1- 3986,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,0, | |
| 671 | 1-3970,1-1 51884,2/18 /2006 7:20 :29 PM,2/1 8/2006 7:2 0:29 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 1:20 :29 PM,2/1 8/2006 7:2 0:29 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,Gave Bala nce,3-Medi um,1-3972, 1-3972,1-3 972,1-3972 ,1-3972,1- 3972,1-397 2,1-3972,1 -3972,1-39 75,1-3975, 1-3975,1-3 975,1-3975 ,1-3972,0- R9NH,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,N ,0, | |
| 672 | 1-398E,1-1 51934,2/18 /2006 7:20 :30 PM,2/1 8/2006 7:2 0:30 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 1:20 :30 PM,2/1 8/2006 7:2 0:30 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Test me ssage bal inqury: $ 80,3-Mediu m,1-398G,1 -398G,1-39 8G,1-398G, 1-398G,1-3 98G,1-398G ,1-398G,1- 398G,1-398 J,1-398J,1 -398J,1-39 8J,1-398J, 1-398G,0-R 9NH,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,N, 0, | |
| 673 | 1-39JJ,1-1 52335,2/18 /2006 7:20 :33 PM,2/1 8/2006 8:1 5:08 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 8:15 :24 AM,2/1 8/2006 8:1 5:06 PM,FP ,Credit Ca rd Verific ation,Serv ed Area,Cl osed,Direc t Call,FP Answered Q uestion, | |
| 674 | Test messa ge,3-Mediu m,1-2VR3,1 -2VR3,1-2V R3,1-2VR3, 1-2VR3,1-2 VR3,1-2VR3 ,1-2VR3,1- 2VR3,1-2VR 6,1-2VR6,1 -2VR6,1-2V R6,1-2VR6, 1-2VR3,0-R 9NH,N,1, | |
| 675 | 1-39MV,1-1 52455,2/18 /2006 7:20 :37 PM,2/1 8/2006 7:2 2:58 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:22 :01 PM,2/1 8/2006 7:2 2:01 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,RR call ,3-Medium, 1-39MX,1-3 9MX,1-39MX ,1-39MX,1- 39MX,1-39M X,1-39MX,1 -39MX,1-39 MX,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-39MX, 0-R9NH,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,N,1, | |
| 676 | 1-39NV,1-1 52491,2/18 /2006 7:20 :44 PM,2/1 8/2006 7:2 0:44 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 1:20 :44 PM,2/1 8/2006 7:2 0:44 PM,FP ,Pharmacy, Unwanted M eds,Closed ,Direct Ca ll,FP Answ ered Quest ion,Receiv ed call fr om veteran , caller v erified. H e wanted t o inquire about his current ba lance. VX3 , and I ac cessed VIS TA. I gave him the c urrent bal ance ( $42 .00 ), and he seemed satisfied with that . No furth er action needed. Ca ll Closed. ,3-Medium, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8N,1-398Q, 1-398Q,1-3 98Q,1-398Q ,1-398Q,1- 398N,0-R9N H,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,N,0, | |
| 677 | 1-39P4,1-1 52536,2/18 /2006 7:20 :45 PM,2/1 8/2006 7:3 0:19 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 1:28 :02 PM,2/1 8/2006 7:2 8:02 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -39P8,1-39 P8,1-39P8, 1-39P8,1-3 9P8,1-39P8 ,1-39P8,1- 39P8,1-39P 8,1-39W9,1 -39W9,1-39 W9,1-39W9, 1-39W9,1-3 9P8,0-R9NH ,1-14-32,1 -14-32,1-1 4-32,1-14- 32,1-14-32 ,1-14-32,1 -14-32,1-1 4-32,N,2, | |
| 678 | 1-39J2,1-1 52318,2/18 /2006 7:21 :44 PM,2/1 8/2006 7:2 1:44 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:21 :08 PM,2/1 8/2006 7:2 1:44 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,Upd ated insur ance infor amtion.,3- Medium,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQB, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQE,1- 2WQE,1-2WQ B,0-R9NH,1 -14-83,1-1 4-83,1-14- 83,1-14-83 ,1-14-83,1 -14-83,1-1 4-83,1-14- 83,N,0, | |
| 679 | 1-396I,1-1 51866,2/18 /2006 7:21 :46 PM,2/1 8/2006 7:2 1:46 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 1:21 :46 PM,2/1 8/2006 7:2 1:46 PM,FP ,Insurance ,Non-Billa ble,Closed ,Direct Ca ll,FP Phar macist Rev iew,Test m essage-vet wanted to go over b alance,3-M edium,1-39 6K,1-396K, 1-396K,1-3 96K,1-396K ,1-396K,1- 396K,1-396 K,1-396K,1 -39K9,1-39 K9,1-39K9, 1-39K9,1-3 9K9,1-396K ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,0, | |
| 680 | 1-39PA,1-1 52542,2/18 /2006 7:21 :55 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:24:53 P M,2/18/200 6 7:24:53 PM,HB,Pref erred Faci lity,Chang e in Facil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,jim ser ritella - complainin g about ru n-around a bout trans ferring me d care. R eferred to PA at Nap les. Also referred to VARO,3- Medium,1-3 9PC,1-39PC ,1-39PC,1- 39PC,1-39P C,1-39PC,1 -39PC,1-39 PC,1-39PC, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-39PC,0-R 9NH,N,2, | |
| 681 | 1-39SB,1-1 52651,2/18 /2006 7:22 :12 PM,2/1 8/2006 7:2 2:12 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 1:20 :29 PM,2/1 8/2006 7:2 2:12 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,DEU Answer Que stion via Tele,Gave Balance,3- Medium,1-3 972,1-3972 ,1-3972,1- 3972,1-397 2,1-3972,1 -3972,1-39 72,1-3972, 1-3975,1-3 975,1-3975 ,1-3975,1- 3975,1-397 2,0-R9NH,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,N,0, | |
| 682 | 1-39SL,1-1 52661,2/18 /2006 7:22 :18 PM,2/1 8/2006 7:3 0:59 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:30 :23 PM,2/1 8/2006 7:3 0:23 PM,FP ,Means Tes t,Exemptio n Gap,Clos ed,Direct Call,FP An swered Que stion,want ed MT to u pdate,3-Me dium,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYD,1-2VY D,1-2VYD,1 -2VYD,1-2V YD,1-2VYA, 0-R9NH,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,N,1, | |
| 683 | 1-39KB,1-1 52363,2/18 /2006 7:22 :27 PM,2/1 8/2006 7:2 2:27 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 1:21 :46 PM,2/1 8/2006 7:2 2:27 PM,FP ,Hardship/ Waiver,Sta tus of Pre vious Requ est,Closed ,Direct Ca ll,FP Phar macist Rev iew,Test m essage-vet wanted to go over b alance,3-M edium,1-39 6K,1-396K, 1-396K,1-3 96K,1-396K ,1-396K,1- 396K,1-396 K,1-396K,1 -39K9,1-39 K9,1-39K9, 1-39K9,1-3 9K9,1-396K ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,0, | |
| 684 | 1-39V5,1-1 52753,2/18 /2006 7:22 :29 PM,2/1 8/2006 7:2 9:34 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 1:29 :22 PM,2/1 8/2006 7:2 9:22 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,DEU Answe r Question via Tele, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,3, | |
| 685 | 1-39J4,1-1 52320,2/18 /2006 7:22 :31 PM,2/1 8/2006 7:2 9:03 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:28 :59 PM,2/1 8/2006 7:2 8:59 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,;oadjf qowijefol, 3-Medium,1 -39UK,1-39 UK,1-39UK, 1-39UK,1-3 9UK,1-39UK ,1-39UK,1- 39UK,1-39U K,1-39UN,1 -39UN,1-39 UN,1-39UN, 1-39UN,1-3 9UK,0-R9NH ,1-14-43,1 -14-43,1-1 4-43,1-14- 43,1-14-43 ,1-14-43,1 -14-43,1-1 4-43,N,3, | |
| 686 | 1-39OJ,1-1 52515,2/18 /2006 7:22 :36 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 1:37:41 P M,2/18/200 6 7:37:41 PM,FP,Insu rance,Clos ed,Direct Call,FP Em ail / MCCF ,3-Medium, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHR, 1-2VHR,1-2 VHR,1-2VHR ,1-2VHR,1- 2VHO,0-R9N H,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,N,3, | |
| 687 | 1-39G6,1-1 52214,2/18 /2006 7:22 :49 PM,2/1 8/2006 7:2 2:49 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 1:22 :49 PM,2/1 8/2006 7:2 2:49 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 688 | 1-39QD,1-1 52581,2/18 /2006 7:23 :12 PM,2/1 8/2006 7:2 3:12 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 1:19 :58 PM,2/1 8/2006 7:2 3:12 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Ref . KB,3-Med ium,1-3968 ,1-3968,1- 3968,1-396 8,1-3968,1 -3968,1-39 68,1-3968, 1-3968,1-3 96B,1-396B ,1-396B,1- 396B,1-396 B,1-3968,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,0, | |
| 689 | 1-39Q3,1-1 52571,2/18 /2006 7:23 :13 PM,8/9 /2010 2:38 :35 PM,1-1 SF5,1-1RWR ,2/18/2006 1:20:01 P M,2/18/200 6 7:23:13 PM,FP,Medi care Part D,Creditab le Coverag e,Closed,D irect Call ,FP Answer ed Questio n,referenc e KB,3-Med ium,1-397C ,1-397C,1- 397C,1-397 C,1-397C,1 -397C,1-39 7C,1-397C, 1-397C,1-3 97F,1-397F ,1-397F,1- 397F,1-397 F,1-397C,0 -R9NH,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,1-14-86, N,1, | |
| 690 | 1-39JA,1-1 52326,2/18 /2006 7:23 :14 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 1:20:15 P M,2/18/200 6 7:23:14 PM,FP,Medi care Part D,Creditab le Coverag e,Closed,D irect Call ,FP Answer ed Questio n,referenc ed KB scri pt q11871, 3-Medium,1 -39J5,1-39 J5,1-39J5, 1-39J5,1-3 9J5,1-39J5 ,1-39J5,1- 39J5,1-39J 5,1-39J8,1 -39J8,1-39 J8,1-39J8, 1-39J8,1-3 9J5,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,1, | |
| 691 | 1-39QN,1-1 52591,2/18 /2006 7:23 :15 PM,2/1 8/2006 7:2 3:15 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 1:20 :05 PM,2/1 8/2006 7:2 3:15 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Ref erenced KB ,3-Medium, 1-395Y,1-3 95Y,1-395Y ,1-395Y,1- 395Y,1-395 Y,1-395Y,1 -395Y,1-39 5Y,1-3961, 1-3961,1-3 961,1-3961 ,1-3961,1- 395Y,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,0, | |
| 692 | 1-39QX,1-1 52601,2/18 /2006 7:23 :16 PM,2/1 8/2006 7:2 3:16 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 1:20 :06 PM,2/1 8/2006 7:2 3:16 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Ref erenced KB 00000.,3-M edium,1-39 5E,1-395E, 1-395E,1-3 95E,1-395E ,1-395E,1- 395E,1-395 E,1-395E,1 -395H,1-39 5H,1-395H, 1-395H,1-3 95H,1-395E ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,0, | |
| 693 | 1-39S1,1-1 52641,2/18 /2006 7:23 :17 PM,2/1 8/2006 7:2 3:17 PM,1- 1S2B,1-1S2 B,1-1S2B,1 -1S2B,2/18 /2006 1:20 :07 PM,2/1 8/2006 7:2 3:17 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,DEU Answer Que stion via Email,Test Message B alance $10 0.50,3-Med ium,1-3986 ,1-3986,1- 3986,1-398 6,1-3986,1 -3986,1-39 86,1-3986, 1-3986,1-3 989,1-3989 ,1-3989,1- 3989,1-398 9,1-3986,0 -R9NH,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, N,0, | |
| 694 | 1-39PT,1-1 52561,2/18 /2006 7:23 :17 PM,2/1 8/2006 7:2 3:17 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 1:20 :00 PM,2/1 8/2006 7:2 3:17 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Ref KB,3-Medi um,1-395O, 1-395O,1-3 95O,1-395O ,1-395O,1- 395O,1-395 O,1-395O,1 -395O,1-39 5R,1-395R, 1-395R,1-3 95R,1-395R ,1-395O,0- R9NH,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,N ,0, | |
| 695 | 1-390S,1-1 51660,2/18 /2006 7:23 :24 PM,2/1 8/2006 7:2 4:36 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:24 :26 PM,2/1 8/2006 7:2 4:26 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, DEU Answer Question via Tele,A lex Alliga tor,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 696 | 1-39R7,1-1 52611,2/18 /2006 7:23 :31 PM,2/1 8/2006 7:2 3:31 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 1:20 :30 PM,2/1 8/2006 7:2 3:31 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Tes t message bal inqur y: $80,3-M edium,1-39 8G,1-398G, 1-398G,1-3 98G,1-398G ,1-398G,1- 398G,1-398 G,1-398G,1 -398J,1-39 8J,1-398J, 1-398J,1-3 98J,1-398G ,0-R9NH,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,N,0, | |
| 697 | 1-39TZ,1-1 52711,2/18 /2006 7:24 :08 PM,2/1 8/2006 9:0 5:03 PM,1- 1SIC,1-1SI C,1-1SIC,1 -1SIC,2/18 /2006 1:20 :03 PM,2/1 8/2006 9:0 4:51 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,te st mesg,3- Medium,1-3 97M,1-397M ,1-397M,1- 397M,1-397 M,1-397M,1 -397M,1-39 7M,1-397M, 1-397P,1-3 97P,1-397P ,1-397P,1- 397P,1-397 M,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 698 | 1-39OB,1-1 52507,2/18 /2006 7:24 :26 PM,1/1 7/2008 2:5 0:10 PM,1- 1SFK,1-N5T T,1-1SFK,1 -1SFK,1/17 /2008 8:48 :30 AM,1/1 7/2008 2:4 8:30 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Pharm acist Revi ew,3-Mediu m,1-36E8,1 -36E8,1-36 E8,1-36E8, 1-36E8,1-3 6E8,1-36E8 ,1-36E8,1- 36E8,1-36E B,1-36EB,1 -36EB,1-36 EB,1-36EB, 1-36E8,0-R 9NH,N,1, | |
| 699 | 1-39T1,1-1 52677,2/18 /2006 7:24 :30 PM,2/1 8/2006 7:2 9:03 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 1:28 :41 PM,2/1 8/2006 7:2 8:41 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,BAL 40. 42,3-Mediu m,1-39T3,1 -39T3,1-39 T3,1-39T3, 1-39T3,1-3 9T3,1-39T3 ,1-39T3,1- 39T3,1-39Y Q,1-39YQ,1 -39YQ,1-39 YQ,1-39YQ, 1-39T3,0-R 9NH,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, N,1, | |
| 700 | 1-38XO,1-1 51548,2/18 /2006 7:24 :59 PM,2/1 8/2006 7:2 6:37 PM,1- 1S09,1-1S0 9,1-1S09,1 -1S09,2/18 /2006 1:26 :19 PM,2/1 8/2006 7:2 6:19 PM,FP ,Means Tes t,Closed,D irect Call ,FP Answer ed Questio n,veteran wanted to update MT which I ma iled,3-Med ium,1-1SUV ,1-1SUV,1- 1SUV,1-1SU V,1-1SUV,1 -1SUV,1-1S UV,1-1SUV, 1-1SUV,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,1-1 SUV,0-R9NH ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,N,1 , | |
| 701 | 1-39UF,1-1 52727,2/18 /2006 7:25 :02 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 1:28:04 P M,2/18/200 6 7:28:04 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,mary ann wench / father | |
| 702 | ||
| 703 | 1217 fullw ood rd | |
| 704 | cherry h ill, nj080 34,3-Mediu m,1-39HM,1 -39HM,1-39 HM,1-39HM, 1-39HM,1-3 9HM,1-39HM ,1-39HM,1- 39HM,1-39H P,1-39HP,1 -39HP,1-39 HP,1-39HP, 1-39HM,0-R 9NH,N,2, | |
| 705 | 1-39N0,1-1 52460,2/18 /2006 7:25 :04 PM,2/1 8/2006 7:2 5:04 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:25 :04 PM,2/1 8/2006 7:2 5:04 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,B vet b alance,3-M edium,1-1S YN,1-1SYN, 1-1SYN,1-1 SYN,1-1SYN ,1-1SYN,1- 1SYN,1-1SY N,1-1SYN,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,1 -1SYN,0-R9 NH,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,N,0 , | |
| 706 | 1-39LL,1-1 52409,2/18 /2006 7:25 :18 PM,2/1 8/2006 7:2 6:36 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:26 :12 PM,2/1 8/2006 7:2 6:12 PM,HB ,Complaint ,VIC Card/ Non-Receip t,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Wally Wha le 000-70 -9001,3-Me dium,1-392 S,1-392S,1 -392S,1-39 2S,1-392S, 1-392S,1-3 92S,1-392S ,1-392S,1- 392V,1-392 V,1-392V,1 -392V,1-39 2V,1-392S, 0-R9NH,N,1 , | |
| 707 | 1-39RB,1-1 52615,2/18 /2006 7:25 :35 PM,2/1 8/2006 7:4 7:31 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 1:47 :27 PM,2/1 8/2006 7:4 7:27 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Fulf illment,Ve t wanted t o verify o ffset amou nt.,3-Medi um,1-397C, 1-397C,1-3 97C,1-397C ,1-397C,1- 397C,1-397 C,1-397C,1 -397C,1-39 7F,1-397F, 1-397F,1-3 97F,1-397F ,1-397C,0- R9NH,1-14- 51,1-14-51 ,1-14-51,1 -14-51,1-1 4-51,1-14- 51,1-14-51 ,1-14-51,N ,3, | |
| 708 | 1-39NZ,1-1 52495,2/18 /2006 7:25 :41 PM,2/1 8/2006 7:3 0:13 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 1:30 :04 PM,2/1 8/2006 7:3 0:04 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKP,1-2VK S,1-2VKS,1 -2VKS,1-2V KS,1-2VKS, 1-2VKP,0-R 9NH,N,1, | |
| 709 | 1-39T6,1-1 52682,2/18 /2006 7:26 :23 PM,2/1 8/2006 7:3 0:43 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:30 :08 PM,2/1 8/2006 7:3 0:08 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,1, | |
| 710 | 1-39GR,1-1 52235,2/18 /2006 7:26 :26 PM,2/1 8/2006 7:3 7:41 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 1:36 :03 PM,2/1 8/2006 7:3 6:03 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQB,0- R9NH,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,N ,4, | |
| 711 | 1-39VO,1-1 52772,2/18 /2006 7:27 :00 PM,2/1 8/2006 7:2 7:00 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:27 :00 PM,2/1 8/2006 7:2 7:00 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Miss Ve t balance $125.00,3- Medium,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKS,1-2 VKS,1-2VKS ,1-2VKS,1- 2VKS,1-2VK P,0-R9NH,1 -14-21,1-1 4-21,1-14- 21,1-14-21 ,1-14-21,1 -14-21,1-1 4-21,1-14- 21,N,0, | |
| 712 | 1-39G8,1-1 52216,2/18 /2006 7:27 :05 PM,2/1 8/2006 7:3 2:08 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 1:31 :17 PM,2/1 8/2006 7:3 1:17 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,1, | |
| 713 | 1-39PI,1-1 52550,2/18 /2006 7:28 :21 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:28:21 P M,2/18/200 6 7:28:21 PM,HB,Elig ibility,Ad dress Chan ge/HEC,Clo sed,Direct Call,HB A nswered Qu estion via Tele,lynn miles - c alled to v erify addr ess. 436, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,1, | |
| 714 | 1-39Z0,1-1 52892,2/18 /2006 7:29 :06 PM,10/ 28/2008 7: 32:57 PM,1 -1S09,1-1S 09,10/28/2 008 2:32:1 9 PM,1-WM7 J,1-WM7J,1 0/28/2008 2:29:05 PM ,FP,Repaym ent Plan,P revious De fault - Se nt Case,Re ferred To Facility,U nassigned, Direct Cal l,External Referral, CALLER:vet eran | |
| 715 | ISSUE: | |
| 716 | RESOLUTION :,3-Medium ,1-39UY,1- 39UY,1-39U Y,1-39UY,1 -39UY,1-39 UY,1-39UY, 1-39UY,1-3 9UY,1-39V1 ,1-39V1,1- 39V1,1-39V 1,1-39V1,1 -39UY,0-R9 NH,1-14-1, 1-14-1,1-1 4-1,1-14-1 ,1-14-1,1- 14-1,1-14- 1,1-14-1,N ,2, | |
| 717 | 1-39Z2,1-1 52894,2/18 /2006 7:29 :47 PM,2/1 8/2006 8:2 0:45 PM,1- 1S09,1-1S0 9,1-1S09,1 -1S09,2/18 /2006 1:48 :17 PM,2/1 8/2006 7:4 8:17 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3A4W,1-3 A4W,1-3A4W ,1-3A4W,1- 3A4W,1-3A4 W,1-3A4W,1 -3A4W,1-3A 4W,1-3A4Z, 1-3A4Z,1-3 A4Z,1-3A4Z ,1-3A4Z,1- 3A4W,0-R9N H,1-14-33, 1-14-33,1- 14-33,1-14 -33,1-14-3 3,1-14-33, 1-14-33,1- 14-33,N,3, | |
| 718 | 1-3A2N,1-1 53023,2/18 /2006 7:31 :00 PM,2/1 8/2006 7:4 4:19 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 1:43 :13 PM,2/1 8/2006 7:4 3:13 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Fulfi llment,Vet eran calli ng because he was to ld he was going to g et a larg e bill at the end of month bec ause of IV M, manuall y printed Waiver for m for vete ran and se nt to him. NOI,3-Medi um,1-36U9, 1-36U9,1-3 6U9,1-36U9 ,1-36U9,1- 36U9,1-36U 9,1-36U9,1 -36U9,1-36 UC,1-36UC, 1-36UC,1-3 6UC,1-36UC ,1-36U9,0- R9NH,1-14- 55,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,N ,3, | |
| 719 | 1-39VQ,1-1 52774,2/18 /2006 7:31 :27 PM,2/1 8/2006 7:3 1:27 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:31 :27 PM,2/1 8/2006 7:3 1:27 PM,FP ,Complaint ,Individua l,Closed,D irect Call ,FP Transf er Call,wa nted super visor,3-Me dium,1-39V S,1-39VS,1 -39VS,1-39 VS,1-39VS, 1-39VS,1-3 9VS,1-39VS ,1-39VS,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 39VS,0-R9N H,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,N, 0, | |
| 720 | 1-39ZP,1-1 52917,2/18 /2006 7:31 :29 PM,2/1 8/2006 7:3 9:12 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:39 :04 PM,2/1 8/2006 7:3 9:04 PM,FP ,Balance I nquiry,Cop y of State ment,Close d,Direct C all,FP Ful fillment,g ave amount and maile d,,3-Mediu m,1-33MF,1 -33MF,1-33 MF,1-33MF, 1-33MF,1-3 3MF,1-33MF ,1-33MF,1- 33MF,1-33M I,1-33MI,1 -33MI,1-33 MI,1-33MI, 1-33MF,0-R 9NH,1-14-2 1,1-14-21, 1-14-21,1- 14-21,1-14 -21,1-14-2 1,1-14-21, 1-14-21,N, 2, | |
| 721 | 1-3A0X,1-1 52961,2/18 /2006 7:31 :30 PM,2/1 8/2006 7:3 5:11 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 1:34 :59 PM,2/1 8/2006 7:3 4:59 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-3A0Z,1 -3A0Z,1-3A 0Z,1-3A0Z, 1-3A0Z,1-3 A0Z,1-3A0Z ,1-3A0Z,1- 3A0Z,1-3A1 2,1-3A12,1 -3A12,1-3A 12,1-3A12, 1-3A0Z,0-R 9NH,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,N, 1, | |
| 722 | 1-3A05,1-1 52933,2/18 /2006 7:31 :51 PM,2/1 8/2006 7:3 4:45 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:30 :08 PM,2/1 8/2006 7:3 3:26 PM,HB ,Medicare Part D,FAQ ,Closed,Di rect Call, HB Answere d with Ful fillment,C huck Camel ,3-Medium, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DY, 1-35DY,1-3 5DY,1-35DY ,1-35DY,1- 35DV,0-R9N H,N,1, | |
| 723 | 1-39RO,1-1 52628,2/18 /2006 7:32 :00 PM,2/1 8/2006 8:1 7:14 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:17 :09 PM,2/1 8/2006 8:1 7:09 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Fulfi llment,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 724 | 1-39VE,1-1 52762,2/18 /2006 7:32 :01 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 1:32:01 P M,2/18/200 6 7:32:01 PM,HB,Medi care Part D,FAQ,Clos ed,Direct Call,HB An swered Que stion via Tele,Stan Snake,3-Me dium,1-390 K,1-390K,1 -390K,1-39 0K,1-390K, 1-390K,1-3 90K,1-390K ,1-390K,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 390K,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,1, | |
| 725 | 1-39KD,1-1 52365,2/18 /2006 7:32 :28 PM,2/1 8/2006 9:0 2:10 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 3:02 :05 PM,2/1 8/2006 9:0 2:05 PM,FP ,Complaint ,Individua l,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-39KF,1- 39KF,1-39K F,1-39KF,1 -39KF,1-39 KF,1-39KF, 1-39KF,1-3 9KF,1-39KI ,1-39KI,1- 39KI,1-39K I,1-39KI,1 -39KF,0-R9 NH,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,N,1 , | |
| 726 | 1-39YG,1-1 52872,2/18 /2006 7:33 :34 PM,2/1 8/2006 7:3 3:34 PM,1- 1SO6,1-1SO 6,1-1SO6,1 -1SO6,2/18 /2006 1:33 :34 PM,2/1 8/2006 7:3 3:34 PM,FP ,Credit Ca rd Verific ation,Serv ed Area,Cl osed,Direc t Call,FP Answered Q uestion,3- Medium,1-3 9YN,1-39YN ,1-39YN,1- 39YN,1-39Y N,1-39YN,1 -39YN,1-39 YN,1-39YN, 1-3A2C,1-3 A2C,1-3A2C ,1-3A2C,1- 3A2C,1-39Y N,0-R9NH,N ,0, | |
| 727 | 1-39PJ,1-1 52551,2/18 /2006 7:33 :37 PM,8/9 /2010 2:38 :42 PM,1-1 ST1,1-1RWR ,2/18/2006 1:46:42 P M,2/18/200 6 7:46:42 PM,FP,Insu rance,Upda te Policy Informatio n,Closed,D irect Call ,FP Email / Rx,3-Med ium,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74U,1-374U ,1-374U,1- 374U,1-374 U,1-374R,0 -R9NH,1-14 -0,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,N,3, | |
| 728 | 1-38YA,1-1 51570,2/18 /2006 7:33 :46 PM,2/1 8/2006 8:0 7:20 PM,1- 1RU3,1-1RU 3,1-1RU3,1 -1RU3,2/18 /2006 1:48 :12 PM,2/1 8/2006 7:4 8:12 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-39MG,1-3 9MG,1-39MG ,1-39MG,1- 39MG,1-39M G,1-39MG,1 -39MG,1-39 MG,1-3A5F, 1-3A5F,1-3 A5F,1-3A5F ,1-3A5F,1- 39MG,0-R9N H,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,N,3, | |
| 729 | 1-39QZ,1-1 52603,2/18 /2006 7:33 :52 PM,2/1 8/2006 7:5 7:28 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 1:57 :04 PM,2/1 8/2006 7:5 7:04 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-33 VV,1-33VV, 1-33VV,1-3 3VV,1-33VV ,1-33VV,1- 33VV,1-33V V,1-33VV,1 -33VY,1-33 VY,1-33VY, 1-33VY,1-3 3VY,1-33VV ,0-R9NH,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,N,2, | |
| 730 | 1-39WL,1-1 52805,2/18 /2006 7:33 :57 PM,2/1 8/2006 7:3 9:12 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:39 :05 PM,2/1 8/2006 7:3 9:05 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,sen t out copy of 2005 p ymts,3-Med ium,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74U,1-374U ,1-374U,1- 374U,1-374 U,1-374R,0 -R9NH,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, N,3, | |
| 731 | 1-3A6H,1-1 53161,2/18 /2006 7:34 :08 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 1:42:06 P M,2/18/200 6 7:42:06 PM,FP,DMC/ TOP,Explai ned Offset Process,C losed,Dire ct Call,FP Answered Question,3 -Medium,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYD,1- 2VYD,1-2VY D,1-2VYD,1 -2VYD,1-2V YA,0-R9NH, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,N,4, | |
| 732 | 1-39S5,1-1 52645,2/18 /2006 7:34 :11 PM,2/1 8/2006 9:0 6:56 PM,1- 1S2B,1-1S2 B,1-1S2B,1 -1S2B,2/18 /2006 3:06 :49 PM,2/1 8/2006 9:0 6:49 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Answere d Question ,TEST MESS AGE,3-Medi um,1-38YK, 1-38YK,1-3 8YK,1-38YK ,1-38YK,1- 38YK,1-38Y K,1-38YK,1 -38YK,1-39 XD,1-39XD, 1-39XD,1-3 9XD,1-39XD ,1-38YK,0- R9NH,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,N,1, | |
| 733 | 1-3A3R,1-1 53063,2/18 /2006 7:34 :51 PM,2/1 8/2006 7:3 9:19 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:38 :08 PM,2/1 8/2006 7:3 8:08 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,DEU Answer Qu estion via Tele,Laur a Seal,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 734 | 1-3A25,1-1 53005,2/18 /2006 7:34 :55 PM,2/1 8/2006 8:1 6:39 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:16 :38 PM,2/1 8/2006 8:1 6:38 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Explai ned to vet the offse t process, 3-Medium,1 -3A2A,1-3A 2A,1-3A2A, 1-3A2A,1-3 A2A,1-3A2A ,1-3A2A,1- 3A2A,1-3A2 A,1-3A9B,1 -3A9B,1-3A 9B,1-3A9B, 1-3A9B,1-3 A2A,0-R9NH ,N,2, | |
| 735 | 1-39S9,1-1 52649,2/18 /2006 7:35 :01 PM,2/1 8/2006 7:5 7:41 PM,1- 1S2B,1-1S2 B,1-1S2B,1 -1S2B,2/18 /2006 1:57 :25 PM,2/1 8/2006 7:5 7:25 PM,FP ,DMC/TOP,L ower DMC O ffset,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-38Y K,1-38YK,1 -38YK,1-38 YK,1-38YK, 1-38YK,1-3 8YK,1-38YK ,1-38YK,1- 39XD,1-39X D,1-39XD,1 -39XD,1-39 XD,1-38YK, 0-R9NH,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,N,2, | |
| 736 | 1-3A7L,1-1 53201,2/18 /2006 7:35 :31 PM,2/1 8/2006 7:3 9:54 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 1:39 :45 PM,2/1 8/2006 7:3 9:45 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-39UK,1 -39UK,1-39 UK,1-39UK, 1-39UK,1-3 9UK,1-39UK ,1-39UK,1- 39UK,1-39U N,1-39UN,1 -39UN,1-39 UN,1-39UN, 1-39UK,0-R 9NH,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, N,2, | |
| 737 | 1-39VV,1-1 52779,2/18 /2006 7:36 :12 PM,2/1 8/2006 7:3 6:12 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:36 :12 PM,2/1 8/2006 7:3 6:12 PM,FP ,Complaint ,Individua l,Closed,D irect Call ,FP Answer ed Questio n,great co mp. vet,3- Medium,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374U,1-3 74U,1-374U ,1-374U,1- 374U,1-374 R,0-R9NH,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,N,0, | |
| 738 | 1-3A89,1-1 53225,2/18 /2006 7:37 :00 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 1:41:24 P M,2/18/200 6 7:41:24 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ful fillment,3 -Medium,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHR,1- 2VHR,1-2VH R,1-2VHR,1 -2VHR,1-2V HO,0-R9NH, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,N,2, | |
| 739 | 1-39Q5,1-1 52573,2/18 /2006 7:37 :05 PM,8/9 /2010 2:38 :35 PM,1-1 SF5,1-1RWR ,2/18/2006 1:57:02 P M,2/18/200 6 7:57:02 PM,FP,Copa y Adjustme nt,Transfe r of Credi t,Closed,D irect Call ,FP Answer ed Questio n,3-Medium ,1-2VKP,1- 2VKP,1-2VK P,1-2VKP,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKS ,1-2VKS,1- 2VKS,1-2VK S,1-2VKS,1 -2VKP,0-R9 NH,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,N,2 , | |
| 740 | 1-39U1,1-1 52713,2/18 /2006 7:37 :06 PM,2/1 8/2006 7:5 7:27 PM,1- 1SIC,1-1SI C,1-1SIC,1 -1SIC,2/18 /2006 1:57 :08 PM,2/1 8/2006 7:5 7:08 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -2VKP,1-2V KP,1-2VKP, 1-2VKP,1-2 VKP,1-2VKP ,1-2VKP,1- 2VKP,1-2VK P,1-2VKS,1 -2VKS,1-2V KS,1-2VKS, 1-2VKS,1-2 VKP,0-R9NH ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,N,1 , | |
| 741 | 1-39QF,1-1 52583,2/18 /2006 7:37 :06 PM,2/1 8/2006 7:5 7:10 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 1:57 :01 PM,2/1 8/2006 7:5 7:01 PM,FP ,Transferr ed Calls,F ee Basis,C losed,Dire ct Call,FP Answered Question,3 -Medium,1- 33VO,1-33V O,1-33VO,1 -33VO,1-33 VO,1-33VO, 1-33VO,1-3 3VO,1-33VO ,1-33VR,1- 33VR,1-33V R,1-33VR,1 -33VR,1-33 VO,0-R9NH, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,N,1, | |
| 742 | 1-39JC,1-1 52328,2/18 /2006 7:37 :10 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 1:57:07 P M,2/18/200 6 7:57:07 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-33K9 ,1-33K9,1- 33K9,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33K9,1-3 3KC,1-33KC ,1-33KC,1- 33KC,1-33K C,1-33K9,0 -R9NH,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, N,2, | |
| 743 | 1-39PV,1-1 52563,2/18 /2006 7:37 :11 PM,2/1 8/2006 7:5 7:21 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 1:56 :56 PM,2/1 8/2006 7:5 6:56 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-355P, 1-355P,1-3 55P,1-355P ,1-355P,1- 355P,1-355 P,1-355P,1 -355P,1-35 5S,1-355S, 1-355S,1-3 55S,1-355S ,1-355P,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,1, | |
| 744 | 1-39QP,1-1 52593,2/18 /2006 7:37 :19 PM,2/1 8/2006 7:5 7:08 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 1:57 :01 PM,2/1 8/2006 7:5 7:01 PM,FP ,DMC/TOP,L ower DMC O ffset,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-39Q R,1-39QR,1 -39QR,1-39 QR,1-39QR, 1-39QR,1-3 9QR,1-39QR ,1-39QR,1- 39QU,1-39Q U,1-39QU,1 -39QU,1-39 QU,1-39QR, 0-R9NH,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,N,1, | |
| 745 | 1-39SD,1-1 52653,2/18 /2006 7:37 :31 PM,2/1 8/2006 8:2 0:24 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 2:20 :21 PM,2/1 8/2006 8:2 0:21 PM,FP ,Copay Adj ustment,Tr ansfer of Credit,Clo sed,Direct Call,DEU Answer Que stion via Email,Refe rred to KB ,3-Medium, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VO,1-33V O,1-33VO,1 -33VO,1-33 VO,1-33VR, 1-33VR,1-3 3VR,1-33VR ,1-33VR,1- 33VO,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,1, | |
| 746 | 1-39RT,1-1 52633,2/18 /2006 7:38 :06 PM,2/1 8/2006 8:1 3:20 PM,1- 1SVV,1-1SV V,1-1SVV,1 -1SVV,2/18 /2006 1:57 :33 PM,2/1 8/2006 7:5 7:33 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,D EU Answer Question v ia Tele,3- Medium,1-2 WLZ,1-2WLZ ,1-2WLZ,1- 2WLZ,1-2WL Z,1-2WLZ,1 -2WLZ,1-2W LZ,1-2WLZ, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-2WLZ,0-R 9NH,1-14-1 5,1-14-15, 1-14-15,1- 14-15,1-14 -15,1-14-1 5,1-14-15, 1-14-15,N, 1, | |
| 747 | 1-39GW,1-1 52240,2/18 /2006 7:38 :59 PM,2/1 8/2006 7:4 8:34 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 1:48 :25 PM,2/1 8/2006 7:4 8:25 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -3A9U,1-3A 9U,1-3A9U, 1-3A9U,1-3 A9U,1-3A9U ,1-3A9U,1- 3A9U,1-3A9 U,1-3A9X,1 -3A9X,1-3A 9X,1-3A9X, 1-3A9X,1-3 A9U,0-R9NH ,1-14-6,1- 14-6,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, 1-14-6,N,4 , | |
| 748 | 1-3A9D,1-1 53265,2/18 /2006 7:39 :07 PM,2/1 8/2006 8:1 5:57 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:15 :55 PM,2/1 8/2006 8:1 5:55 PM,FP ,Insurance ,Non-Billa ble,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 749 | 1-3A8Z,1-1 53251,2/18 /2006 7:39 :10 PM,2/1 8/2006 7:3 9:10 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:39 :10 PM,2/1 8/2006 7:3 9:10 PM,FP ,Credit Ca rd Verific ation,Serv ed Area,Cl osed,Direc t Call,FP Answered Q uestion,ve rified CC, 3-Medium,1 -3A91,1-3A 91,1-3A91, 1-3A91,1-3 A91,1-3A91 ,1-3A91,1- 3A91,1-3A9 1,1-3A94,1 -3A94,1-3A 94,1-3A94, 1-3A94,1-3 A91,0-R9NH ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,N,0 , | |
| 750 | 1-3A3T,1-1 53065,2/18 /2006 7:39 :24 PM,2/1 8/2006 7:4 3:35 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:43 :31 PM,2/1 8/2006 7:4 3:31 PM,HB ,Eligibili ty,Address Change/HE C,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Laura Sea ls on beha lf of Samm y Seals,3- Medium,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,0-R 9NH,N,2, | |
| 751 | 1-3A4C,1-1 53084,2/18 /2006 7:39 :55 PM,2/1 8/2006 7:3 9:55 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:36 :59 PM,2/1 8/2006 7:3 9:55 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Lonnie C M ills,3-Med ium,1-39IG ,1-39IG,1- 39IG,1-39I G,1-39IG,1 -39IG,1-39 IG,1-39IG, 1-39IG,1-3 9IJ,1-39IJ ,1-39IJ,1- 39IJ,1-39I J,1-39IG,0 -R9NH,1-14 -51,1-14-5 1,1-14-51, 1-14-51,1- 14-51,1-14 -51,1-14-5 1,1-14-51, N,0, | |
| 752 | 1-3A9F,1-1 53267,2/18 /2006 7:40 :08 PM,8/9 /2010 2:38 :29 PM,1-1 SO1,1-1RWR ,1-1SO1,1- 1SO1,2/18/ 2006 2:15: 29 PM,2/18 /2006 8:15 :29 PM,FP, Compliment ,Individua l,Closed,D irect Call ,FP Fulfil lment,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,2, | |
| 753 | 1-39SF,1-1 52655,2/18 /2006 7:40 :15 PM,2/1 8/2006 7:5 7:56 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 1:57 :50 PM,2/1 8/2006 7:5 7:50 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,D EU Answer Question v ia Email,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,1, | |
| 754 | 1-39X9,1-1 52829,2/18 /2006 7:40 :25 PM,2/1 8/2006 8:2 0:42 PM,1- 1S5H,1-1S5 H,1-1S5H,1 -1S5H,2/18 /2006 1:45 :18 PM,2/1 8/2006 7:4 5:18 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3703,1-3 703,1-3703 ,1-3703,1- 3703,1-370 3,1-3703,1 -3703,1-37 03,1-3706, 1-3706,1-3 706,1-3706 ,1-3706,1- 3703,0-R9N H,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,N,1, | |
| 755 | 1-3A0Q,1-1 52954,2/18 /2006 7:40 :25 PM,2/1 8/2006 7:4 7:23 PM,1- 1RPZ,1-1RP Z,1-1RPZ,1 -1RPZ,2/18 /2006 1:47 :18 PM,2/1 8/2006 7:4 7:18 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3A0S,1-3 A0S,1-3A0S ,1-3A0S,1- 3A0S,1-3A0 S,1-3A0S,1 -3A0S,1-3A 0S,1-3A0V, 1-3A0V,1-3 A0V,1-3A0V ,1-3A0V,1- 3A0S,0-R9N H,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,N,3, | |
| 756 | 1-39XZ,1-1 52855,2/18 /2006 7:40 :26 PM,2/1 8/2006 8:2 0:43 PM,1- 1SR5,1-1SR 5,1-1SR5,1 -1SR5,2/18 /2006 2:20 :40 PM,2/1 8/2006 8:2 0:40 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-39Y1,1-3 9Y1,1-39Y1 ,1-39Y1,1- 39Y1,1-39Y 1,1-39Y1,1 -39Y1,1-39 Y1,1-39Y4, 1-39Y4,1-3 9Y4,1-39Y4 ,1-39Y4,1- 39Y1,0-R9N H,1-14-83, 1-14-83,1- 14-83,1-14 -83,1-14-8 3,1-14-83, 1-14-83,1- 14-83,N,2, | |
| 757 | 1-38Z2,1-1 51598,2/18 /2006 7:40 :26 PM,8/9 /2010 2:38 :46 PM,1-1 SXE,1-1RWR ,2/18/2006 1:45:16 P M,2/18/200 6 7:45:16 PM,FP,Insu rance,Upda te Policy Informatio n,Closed,D irect Call ,FP Fulfil lment,3-Me dium,1-3A3 Z,1-3A3Z,1 -3A3Z,1-3A 3Z,1-3A3Z, 1-3A3Z,1-3 A3Z,1-3A3Z ,1-3A3Z,1- 3A42,1-3A4 2,1-3A42,1 -3A42,1-3A 42,1-3A3Z, 0-R9NH,1-1 4-39,1-14- 39,1-14-39 ,1-14-39,1 -14-39,1-1 4-39,1-14- 39,1-14-39 ,N,2, | |
| 758 | 1-38YI,1-1 51578,2/18 /2006 7:40 :26 PM,9/2 4/2009 7:5 1:22 PM,1- 1SY3,1-1SY 3,1-1SY3,1 -1SY3,9/24 /2009 2:51 :20 PM,9/2 4/2009 7:5 1:20 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-38YK,1-3 8YK,1-38YK ,1-38YK,1- 38YK,1-38Y K,1-38YK,1 -38YK,1-38 YK,1-39XD, 1-39XD,1-3 9XD,1-39XD ,1-39XD,1- 38YK,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,2, | |
| 759 | 1-38XG,1-1 51540,2/18 /2006 7:40 :26 PM,2/1 8/2006 7:4 8:04 PM,1- 1S9D,1-1S9 D,1-1S9D,1 -1S9D,2/18 /2006 1:47 :15 PM,2/1 8/2006 7:4 7:15 PM,FP ,Insurance ,Non-Billa ble,Closed ,Direct Ca ll,FP Fulf illment,3- Medium,1-3 A5Z,1-3A5Z ,1-3A5Z,1- 3A5Z,1-3A5 Z,1-3A5Z,1 -3A5Z,1-3A 5Z,1-3A5Z, 1-3A62,1-3 A62,1-3A62 ,1-3A62,1- 3A62,1-3A5 Z,0-R9NH,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,N,1, | |
| 760 | 1-39CU,1-1 52094,2/18 /2006 7:40 :27 PM,2/1 8/2006 8:0 7:23 PM,1- 1RRV,1-1RR V,1-1RRV,1 -1RRV,2/18 /2006 2:07 :15 PM,2/1 8/2006 8:0 7:15 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3A1C,1-3 A1C,1-3A1C ,1-3A1C,1- 3A1C,1-3A1 C,1-3A1C,1 -3A1C,1-3A 1C,1-3A1F, 1-3A1F,1-3 A1F,1-3A1F ,1-3A1F,1- 3A1C,0-R9N H,1-14-40, 1-14-40,1- 14-40,1-14 -40,1-14-4 0,1-14-40, 1-14-40,1- 14-40,N,1, | |
| 761 | 1-39YC,1-1 52868,2/18 /2006 7:40 :28 PM,2/1 8/2006 8:2 0:39 PM,1- 1S31,1-1S3 1,1-1S31,1 -1S31,2/18 /2006 1:48 :37 PM,2/1 8/2006 7:4 8:37 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-39YE,1-3 9YE,1-39YE ,1-39YE,1- 39YE,1-39Y E,1-39YE,1 -39YE,1-39 YE,1-3A55, 1-3A55,1-3 A55,1-3A55 ,1-3A55,1- 39YE,0-R9N H,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,N,1, | |
| 762 | 1-3A9H,1-1 53269,2/18 /2006 7:40 :42 PM,2/1 8/2006 7:4 4:31 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 1:44 :24 PM,2/1 8/2006 7:4 4:24 PM,FP ,Complaint ,Facility, Closed,Dir ect Call,F P Answered Question, Test. Vet verified balance.,3 -Medium,1- 3A2A,1-3A2 A,1-3A2A,1 -3A2A,1-3A 2A,1-3A2A, 1-3A2A,1-3 A2A,1-3A2A ,1-3A9B,1- 3A9B,1-3A9 B,1-3A9B,1 -3A9B,1-3A 2A,0-R9NH, N,2, | |
| 763 | 1-3A0G,1-1 52944,2/18 /2006 7:40 :47 PM,2/1 8/2006 8:0 7:42 PM,1- 1RQU,1-1RQ U,1-1RQU,1 -1RQU,2/18 /2006 1:48 :41 PM,2/1 8/2006 7:4 8:41 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-3A0I,1-3 A0I,1-3A0I ,1-3A0I,1- 3A0I,1-3A0 I,1-3A0I,1 -3A0I,1-3A 0I,1-3A0L, 1-3A0L,1-3 A0L,1-3A0L ,1-3A0L,1- 3A0I,0-R9N H,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,N,1, | |
| 764 | 1-3A7N,1-1 53203,2/18 /2006 7:41 :11 PM,2/1 8/2006 7:4 1:11 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 1:41 :11 PM,2/1 8/2006 7:4 1:11 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-3564,1 -3564,1-35 64,1-3564, 1-3564,1-3 564,1-3564 ,1-3564,1- 3564,1-35E 9,1-35E9,1 -35E9,1-35 E9,1-35E9, 1-3564,0-R 9NH,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,1-14-54, 1-14-54,N, 0, | |
| 765 | 1-3A6G,1-1 53160,2/18 /2006 7:42 :11 PM,2/1 8/2006 7:4 4:33 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:44 :22 PM,2/1 8/2006 7:4 4:22 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,DEU Ans wer Questi on via Tel e,TEST INF O,3-Medium ,1-2WAV,1- 2WAV,1-2WA V,1-2WAV,1 -2WAV,1-2W AV,1-2WAV, 1-2WAV,1-2 WAV,1-2WAY ,1-2WAY,1- 2WAY,1-2WA Y,1-2WAY,1 -2WAV,0-R9 NH,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,1 -14-56,N,3 , | |
| 766 | 1-39TW,1-1 52708,2/18 /2006 7:43 :47 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 1:41:38 P M,2/18/200 6 7:43:47 PM,FP,Insu rance,Upda te Policy Informatio n,Closed,D irect Call ,FP Answer ed Questio n,EXPLAINE D OFFSET P ROGRAM VET WILL TALK TO WIFE B EFORE DOIN G ANYTHING . | |
| 767 | UPDATED IN S POLICY. NOI,3-Medi um,1-39TR, 1-39TR,1-3 9TR,1-39TR ,1-39TR,1- 39TR,1-39T R,1-39TR,1 -39TR,1-39 TU,1-39TU, 1-39TU,1-3 9TU,1-39TU ,1-39TR,0- R9NH,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,N,1, | |
| 768 | 1-3A7P,1-1 53205,2/18 /2006 7:43 :52 PM,2/1 8/2006 7:4 3:52 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 1:43 :52 PM,2/1 8/2006 7:4 3:52 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-36VG,1 -36VG,1-36 VG,1-36VG, 1-36VG,1-3 6VG,1-36VG ,1-36VG,1- 36VG,1-36V J,1-36VJ,1 -36VJ,1-36 VJ,1-36VJ, 1-36VG,0-R 9NH,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, N,0, | |
| 769 | 1-3ABO,1-1 53348,2/18 /2006 7:43 :59 PM,2/1 8/2006 7:4 9:07 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:48 :20 PM,2/1 8/2006 7:4 8:20 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,mai led 2005 p ymts,3-Med ium,1-2VBY ,1-2VBY,1- 2VBY,1-2VB Y,1-2VBY,1 -2VBY,1-2V BY,1-2VBY, 1-2VBY,1-2 VDZ,1-2VDZ ,1-2VDZ,1- 2VDZ,1-2VD Z,1-2VBY,0 -R9NH,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, N,1, | |
| 770 | 1-3A6M,1-1 53166,2/18 /2006 7:44 :50 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 1:42:06 P M,2/18/200 6 7:46:15 PM,FP,Repa yment Plan ,Mailed to Veteran,C losed,Dire ct Call,FP Answered Question,3 -Medium,1- 2VYA,1-2VY A,1-2VYA,1 -2VYA,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYD,1- 2VYD,1-2VY D,1-2VYD,1 -2VYD,1-2V YA,0-R9NH, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,N,2, | |
| 771 | 1-3ACI,1-1 53378,2/18 /2006 7:45 :03 PM,2/1 8/2006 7:4 7:04 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:44 :22 PM,2/1 8/2006 7:4 6:08 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,UPD ATED INS I NFO,3-Medi um,1-2WAV, 1-2WAV,1-2 WAV,1-2WAV ,1-2WAV,1- 2WAV,1-2WA V,1-2WAV,1 -2WAV,1-2W AY,1-2WAY, 1-2WAY,1-2 WAY,1-2WAY ,1-2WAV,0- R9NH,1-14- 56,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,N ,1, | |
| 772 | 1-3A3X,1-1 53069,2/18 /2006 7:45 :08 PM,2/1 8/2006 7:4 9:09 PM,1- 1S6O,1-1S6 O,1-1S6O,1 -1S6O,2/18 /2006 1:47 :18 PM,2/1 8/2006 7:4 7:18 PM,HB ,Crisis,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Ang ry Alice 8 88-567-321 0,3-Medium ,1-35NU,1- 35NU,1-35N U,1-35NU,1 -35NU,1-35 NU,1-35NU, 1-35NU,1-3 5NU,1-35NX ,1-35NX,1- 35NX,1-35N X,1-35NX,1 -35NU,0-R9 NH,N,1, | |
| 773 | 1-3A6O,1-1 53168,2/18 /2006 7:45 :25 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 1:42:06 P M,2/18/200 6 7:45:25 PM,FP,Comp laint,Indi vidual,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,1-2V YA,1-2VYA, 1-2VYA,1-2 VYA,1-2VYA ,1-2VYA,1- 2VYA,1-2VY A,1-2VYA,1 -2VYD,1-2V YD,1-2VYD, 1-2VYD,1-2 VYD,1-2VYA ,0-R9NH,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,N,1, | |
| 774 | 1-3AEO,1-1 53456,2/18 /2006 7:46 :46 PM,2/1 8/2006 7:4 9:19 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 1:49 :18 PM,2/1 8/2006 7:4 9:18 PM,FP ,Insurance ,Charges N ot Submitt ed,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-36 RI,1-36RI, 1-36RI,1-3 6RI,1-36RI ,1-36RI,1- 36RI,1-36R I,1-36RI,1 -36RL,1-36 RL,1-36RL, 1-36RL,1-3 6RL,1-36RI ,0-R9NH,1- 14-14,1-14 -14,1-14-1 4,1-14-14, 1-14-14,1- 14-14,1-14 -14,1-14-1 4,N,4, | |
| 775 | 1-39TY,1-1 52710,2/18 /2006 7:47 :04 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 2:00:29 P M,2/18/200 6 8:00:29 PM,FP,Bala nce Inquir y,Payment History,Cl osed,Direc t Call,FP Answered Q uestion,VE T REQUESTE D 2005 PMT HX. PRINT ED AND MAI LED.,3-Med ium,1-3AGS ,1-3AGS,1- 3AGS,1-3AG S,1-3AGS,1 -3AGS,1-3A GS,1-3AGS, 1-3AGS,1-3 AGV,1-3AGV ,1-3AGV,1- 3AGV,1-3AG V,1-3AGS,0 -R9NH,1-14 -7,1-14-7, 1-14-7,1-1 4-7,1-14-7 ,1-14-7,1- 14-7,1-14- 7,N,4, | |
| 776 | 1-3ACK,1-1 53380,2/18 /2006 7:47 :07 PM,2/1 8/2006 7:5 1:17 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:51 :03 PM,2/1 8/2006 7:5 1:03 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,SENT N EW MT APPL ICATION,3- Medium,1-2 WJ7,1-2WJ7 ,1-2WJ7,1- 2WJ7,1-2WJ 7,1-2WJ7,1 -2WJ7,1-2W J7,1-2WJ7, 1-2WJA,1-2 WJA,1-2WJA ,1-2WJA,1- 2WJA,1-2WJ 7,0-R9NH,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,N,3, | |
| 777 | 1-3AE7,1-1 53439,2/18 /2006 7:48 :02 PM,2/1 8/2006 8:1 4:48 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:14 :46 PM,2/1 8/2006 8:1 4:46 PM,FP ,Insurance ,CHAMPVA,C losed,Dire ct Call,FP Transfer Call,3-Med ium,1-3A2A ,1-3A2A,1- 3A2A,1-3A2 A,1-3A2A,1 -3A2A,1-3A 2A,1-3A2A, 1-3A2A,1-3 A9B,1-3A9B ,1-3A9B,1- 3A9B,1-3A9 B,1-3A2A,0 -R9NH,N,2, | |
| 778 | 1-3AC4,1-1 53364,2/18 /2006 7:48 :07 PM,2/1 8/2006 7:4 9:36 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 1:49 :30 PM,2/1 8/2006 7:4 9:30 PM,EE X,W-2,Clos ed,Direct Call,HB An swered Que stion via Tele,Mary Bemaranvil le | |
| 779 | SSN: 514-7 2-6594 | |
| 780 | Requesting copy of h er 2005 W- 2,3-Medium ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,0-R9NH,N, 1, | |
| 781 | 1-3A83,1-1 53219,2/18 /2006 7:48 :48 PM,2/1 8/2006 7:4 8:48 PM,1- 1RTN,1-1RT N,1-1RTN,1 -1RTN,2/18 /2006 1:48 :48 PM,2/1 8/2006 7:4 8:48 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra Seal ca lling for Sammy Seal ,3-Medium, 1-39JZ,1-3 9JZ,1-39JZ ,1-39JZ,1- 39JZ,1-39J Z,1-39JZ,1 -39JZ,1-39 JZ,1-39K2, 1-39K2,1-3 9K2,1-39K2 ,1-39K2,1- 39JZ,0-R9N H,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,N,0, | |
| 782 | 1-3AAG,1-1 53304,2/18 /2006 7:49 :43 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 1:49:43 P M,2/18/200 6 7:49:43 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Stan Sna ke dod,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 783 | 1-3AF2,1-1 53470,2/18 /2006 7:50 :53 PM,2/1 8/2006 7:5 2:30 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:52 :18 PM,2/1 8/2006 7:5 2:18 PM,FP ,Insurance ,Charges S ubmit/Wron g Carrier, Closed,Dir ect Call,F P Fulfillm ent,3-Medi um,1-2VIM, 1-2VIM,1-2 VIM,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IZ,1-2VIZ, 1-2VIZ,1-2 VIZ,1-2VIZ ,1-2VIM,0- R9NH,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,N,1, | |
| 784 | 1-3AGP,1-1 53529,2/18 /2006 7:52 :41 PM,2/1 8/2006 8:0 9:09 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 2:08 :58 PM,2/1 8/2006 8:0 8:58 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Spouse calling to see if sh e needed t o send in small bala nce $6.49 because of collectio n letter r eceived, a dvised tha t she shou ld send in right awa y to avoid more char ges.,3-Med ium,1-3ALI ,1-3ALI,1- 3ALI,1-3AL I,1-3ALI,1 -3ALI,1-3A LI,1-3ALI, 1-3ALI,1-3 ALL,1-3ALL ,1-3ALL,1- 3ALL,1-3AL L,1-3ALI,0 -R9NH,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,N,4, | |
| 785 | 1-3AKD,1-1 53661,2/18 /2006 7:53 :28 PM,2/1 8/2006 8:4 1:54 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 2:41 :50 PM,2/1 8/2006 8:4 1:50 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Receiv ed call fr om veteran , caller v erified. H e wanted t o inquire about TOP amount. VX 3, and I a ccessed VI STA. I gav e him the current ba lance ( $- 42.00 ), a lso update d ins. inf o and he s eemed sati sfied with that. No further ac tion neede d. Call Cl osed.,3-Me dium,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33K9,1- 33KC,1-33K C,1-33KC,1 -33KC,1-33 KC,1-33K9, 0-R9NH,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,N,2, | |
| 786 | 1-3AIJ,1-1 53595,2/18 /2006 7:53 :41 PM,2/1 8/2006 7:5 4:24 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:54 :18 PM,2/1 8/2006 7:5 4:18 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,0000,3 -Medium,1- 2WLZ,1-2WL Z,1-2WLZ,1 -2WLZ,1-2W LZ,1-2WLZ, 1-2WLZ,1-2 WLZ,1-2WLZ ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,1-2WLZ,0- R9NH,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,N,1, | |
| 787 | 1-3AJ0,1-1 53612,2/18 /2006 7:54 :13 PM,2/1 8/2006 7:5 6:04 PM,1- 1SYX,1-1SY X,1-1SYX,1 -1SYX,2/18 /2006 1:55 :59 PM,2/1 8/2006 7:5 5:59 PM,FP ,Copay Adj ustment,Re questing A udit,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-39X1 ,1-39X1,1- 39X1,1-39X 1,1-39X1,1 -39X1,1-39 X1,1-39X1, 1-39X1,1-3 9X4,1-39X4 ,1-39X4,1- 39X4,1-39X 4,1-39X1,0 -R9NH,1-14 -54,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,1-14-54, N,2, | |
| 788 | 1-3AAC,1-1 53300,2/18 /2006 7:54 :16 PM,2/1 8/2006 7:5 4:16 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 1:54 :16 PM,2/1 8/2006 7:5 4:16 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-1SP0,1 -1SP0,1-1S P0,1-1SP0, 1-1SP0,1-1 SP0,1-1SP0 ,1-1SP0,1- 1SP0,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-1SP 0,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,0, | |
| 789 | 1-3AAI,1-1 53306,2/18 /2006 7:55 :27 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 1:56:58 P M,2/18/200 6 7:56:58 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,FP F ulfillment ,John Smit h,3-Medium ,1-3AAK,1- 3AAK,1-3AA K,1-3AAK,1 -3AAK,1-3A AK,1-3AAK, 1-3AAK,1-3 AAK,1-3AKN ,1-3AKN,1- 3AKN,1-3AK N,1-3AKN,1 -3AAK,0-R9 NH,N,2, | |
| 790 | 1-3A96,1-1 53258,2/18 /2006 7:55 :39 PM,2/1 8/2006 7:5 5:39 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:55 :39 PM,2/1 8/2006 7:5 5:39 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Vet re ceived Top s, explain ed and vet said he w ould pay i n full,3-M edium,1-34 92,1-3492, 1-3492,1-3 492,1-3492 ,1-3492,1- 3492,1-349 2,1-3492,1 -355N,1-35 5N,1-355N, 1-355N,1-3 55N,1-3492 ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,0, | |
| 791 | 1-3AIL,1-1 53597,2/18 /2006 7:55 :42 PM,2/1 8/2006 7:5 5:42 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 1:54 :18 PM,2/1 8/2006 7:5 5:42 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,1-2W LZ,1-2WLZ, 1-2WLZ,1-2 WLZ,1-2WLZ ,1-2WLZ,1- 2WLZ,1-2WL Z,1-2WLZ,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,1 -2WLZ,0-R9 NH,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,N ,0, | |
| 792 | 1-3AJY,1-1 53646,2/18 /2006 7:56 :12 PM,2/1 8/2006 7:5 6:12 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 1:56 :12 PM,2/1 8/2006 7:5 6:12 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Veteran called to verify ba lance.,3-M edium,1-3A JT,1-3AJT, 1-3AJT,1-3 AJT,1-3AJT ,1-3AJT,1- 3AJT,1-3AJ T,1-3AJT,1 -3AJW,1-3A JW,1-3AJW, 1-3AJW,1-3 AJW,1-3AJT ,0-R9NH,N, 0, | |
| 793 | 1-3AL7,1-1 53691,2/18 /2006 7:56 :29 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 1:58:59 P M,2/18/200 6 7:59:00 PM,HB,Pref erred Faci lity,Gener al Telepho ne/Address Info,Clos ed,Direct Call,HB An swered Que stion via Tele,Alex Alligator called nee ding addre ss. to mai l in Means Test.,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,2, | |
| 794 | 1-3AIN,1-1 53599,2/18 /2006 7:56 :40 PM,2/1 8/2006 8:0 3:31 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 2:00 :18 PM,2/1 8/2006 8:0 0:18 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-21 P0,1-21P0, 1-21P0,1-2 1P0,1-21P0 ,1-21P0,1- 21P0,1-21P 0,1-21P0,1 -21PD,1-21 PD,1-21PD, 1-21PD,1-2 1PD,1-21P0 ,0-R9NH,1- 14-68,1-14 -68,1-14-6 8,1-14-68, 1-14-68,1- 14-68,1-14 -68,1-14-6 8,N,2, | |
| 795 | 1-3A4E,1-1 53086,2/18 /2006 7:57 :12 PM,2/1 8/2006 7:5 7:12 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 1:57 :12 PM,2/1 8/2006 7:5 7:12 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Sarah Gree nburg,3-Me dium,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,0-R9N H,N,0, | |
| 796 | 1-3A3C,1-1 53048,2/18 /2006 7:57 :13 PM,2/1 8/2006 7:5 7:13 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 1:57 :13 PM,2/1 8/2006 7:5 7:13 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 797 | 1-3A98,1-1 53260,2/18 /2006 7:57 :34 PM,2/1 8/2006 7:5 7:34 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 1:55 :39 PM,2/1 8/2006 7:5 7:34 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,Vet received Tops, expl ained and vet said h e would pa y in full | |
| 798 | ||
| 799 | Vet wanted Insurance added to PR,3-Mediu m,1-3492,1 -3492,1-34 92,1-3492, 1-3492,1-3 492,1-3492 ,1-3492,1- 3492,1-355 N,1-355N,1 -355N,1-35 5N,1-355N, 1-3492,0-R 9NH,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,N, 0, | |
| 800 | 1-3AM3,1-1 53723,2/18 /2006 7:58 :50 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 2:07:20 P M,2/18/200 6 8:07:20 PM,HB,Pref erred Faci lity,Gener al Telepho ne/Address Info,Clos ed,Direct Call,HB An swered Que stion via Tele,Alex Alligator, 3-Medium,1 -3APN,1-3A PN,1-3APN, 1-3APN,1-3 APN,1-3APN ,1-3APN,1- 3APN,1-3AP N,1-3APQ,1 -3APQ,1-3A PQ,1-3APQ, 1-3APQ,1-3 APN,0-R9NH ,N,2, | |
| 801 | 1-3ANM,1-1 53778,2/18 /2006 8:00 :51 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 2:12:39 P M,2/18/200 6 8:12:39 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,VE T WONDERS WHY CHARGE D COPAY FO R VISIT. A DVISED INS PD $23.33 ON VISIT. EXPLAINED WHY MEDIC ARE DID NO T PAY. VET TALKED AB OUT CANCEL LING MEDIC ARE. STATE S HE WILL THINK ABOU T IT.,3-Me dium,1-3AN O,1-3ANO,1 -3ANO,1-3A NO,1-3ANO, 1-3ANO,1-3 ANO,1-3ANO ,1-3ANO,1- 3AQ9,1-3AQ 9,1-3AQ9,1 -3AQ9,1-3A Q9,1-3ANO, 0-R9NH,1-1 4-43,1-14- 43,1-14-43 ,1-14-43,1 -14-43,1-1 4-43,1-14- 43,1-14-43 ,N,3, | |
| 802 | 1-3AKY,1-1 53682,2/18 /2006 8:00 :53 PM,2/1 8/2006 8:0 0:53 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 2:00 :53 PM,2/1 8/2006 8:0 0:53 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Vet MT expired, mailed new one.,3-Me dium,1-396 K,1-396K,1 -396K,1-39 6K,1-396K, 1-396K,1-3 96K,1-396K ,1-396K,1- 39K9,1-39K 9,1-39K9,1 -39K9,1-39 K9,1-396K, 0-R9NH,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,N,0, | |
| 803 | 1-3ANP,1-1 53781,2/18 /2006 8:01 :01 PM,2/1 8/2006 8:0 2:58 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:02 :50 PM,2/1 8/2006 8:0 2:50 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,FP Fulfil lment,Fran cis Fox 00 0100000,3- Medium,1-3 5WZ,1-35WZ ,1-35WZ,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35X2,1-3 5X2,1-35X2 ,1-35X2,1- 35X2,1-35W Z,0-R9NH,N ,1, | |
| 804 | 1-3AL9,1-1 53693,2/18 /2006 8:01 :27 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 2:05:46 P M,2/18/200 6 8:05:46 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered wi th Fulfill ment,Chuck Camel - w ants to en rol. Sent enrollmen t pkg.,3-M edium,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DY,1-35 DY,1-35DY, 1-35DY,1-3 5DY,1-35DV ,0-R9NH,N, 3, | |
| 805 | 1-39LZ,1-1 52423,2/18 /2006 8:01 :51 PM,8/1 6/2006 8:5 4:24 PM,1- 1SNR,1-1SN R,1-1SNR,1 -1SNR,8/16 /2006 3:51 :53 PM,8/1 6/2006 8:5 1:53 PM,HB ,Regional Office,Aid and Atten dance,Clos ed,Direct Call,HB Re ferred to Regional O ffice,Rel, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,1, | |
| 806 | 1-3AJJ,1-1 53631,2/18 /2006 8:02 :12 PM,2/1 8/2006 8:0 3:04 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 2:02 :56 PM,2/1 8/2006 8:0 2:56 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQB,0- R9NH,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,N ,1, | |
| 807 | 1-3A3E,1-1 53050,2/18 /2006 8:02 :15 PM,2/1 8/2006 8:0 7:31 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 2:04 :45 PM,2/1 8/2006 8:0 4:45 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l | |
| 808 | 000-00-000 0,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,1, | |
| 809 | 1-3AJL,1-1 53633,2/18 /2006 8:03 :15 PM,2/1 8/2006 8:0 4:32 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 2:02 :56 PM,2/1 8/2006 8:0 4:23 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,Ins urance,3-M edium,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQE,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQB ,0-R9NH,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,N,1, | |
| 810 | 1-3AO0,1-1 53792,2/18 /2006 8:05 :00 PM,2/1 8/2006 8:0 6:55 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 2:06 :22 PM,2/1 8/2006 8:0 6:22 PM,FP ,Insurance ,Charges N ot Submitt ed,Closed, Direct Cal l,FP Answe red Questi on,3-Mediu m,1-2VHT,1 -2VHT,1-2V HT,1-2VHT, 1-2VHT,1-2 VHT,1-2VHT ,1-2VHT,1- 2VHT,1-2VI G,1-2VIG,1 -2VIG,1-2V IG,1-2VIG, 1-2VHT,0-R 9NH,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,N, 1, | |
| 811 | 1-3ALZ,1-1 53719,2/18 /2006 8:05 :39 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:09:52 P M,2/18/200 6 8:09:52 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,alle x alligato r,3-Medium ,1-3APN,1- 3APN,1-3AP N,1-3APN,1 -3APN,1-3A PN,1-3APN, 1-3APN,1-3 APN,1-3APQ ,1-3APQ,1- 3APQ,1-3AP Q,1-3APQ,1 -3APN,0-R9 NH,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,N,3 , | |
| 812 | 1-3AOS,1-1 53820,2/18 /2006 8:06 :14 PM,8/9 /2010 2:39 :44 PM,1-1 T32,1-1RWR ,2/18/2006 2:11:05 P M,2/18/200 6 8:11:05 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Spouse ( Laura) cal led to not ify the pa ssing of vet Sammy Seal. Hi s SSN: 000 -01-0111. DOB: 05-1 0-1940.,3- Medium,1-3 9JZ,1-39JZ ,1-39JZ,1- 39JZ,1-39J Z,1-39JZ,1 -39JZ,1-39 JZ,1-39JZ, 1-39K2,1-3 9K2,1-39K2 ,1-39K2,1- 39K2,1-39J Z,0-R9NH,N ,4, | |
| 813 | 1-3AJN,1-1 53635,2/18 /2006 8:06 :38 PM,2/1 8/2006 8:0 9:14 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 2:09 :07 PM,2/1 8/2006 8:0 9:07 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, Maile d MT ,3-Medium, 1-3AJP,1-3 AJP,1-3AJP ,1-3AJP,1- 3AJP,1-3AJ P,1-3AJP,1 -3AJP,1-3A JP,1-3AJS, 1-3AJS,1-3 AJS,1-3AJS ,1-3AJS,1- 3AJP,0-R9N H,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,N, 2, | |
| 814 | 1-3ALP,1-1 53709,2/18 /2006 8:09 :23 PM,2/1 8/2006 8:1 8:43 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 2:18 :29 PM,2/1 8/2006 8:1 8:29 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Emai l / MCCF,3 -Medium,1- 3AT1,1-3AT 1,1-3AT1,1 -3AT1,1-3A T1,1-3AT1, 1-3AT1,1-3 AT1,1-3AT1 ,1-3AT4,1- 3AT4,1-3AT 4,1-3AT4,1 -3AT4,1-3A T1,0-R9NH, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,N,2, | |
| 815 | 1-3AQQ,1-1 53890,2/18 /2006 8:09 :41 PM,2/1 8/2006 8:1 2:59 PM,1- 1SJX,1-1SJ X,1-1SJX,1 -1SJX,2/18 /2006 2:12 :45 PM,2/1 8/2006 8:1 2:45 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,lkj dfoewij,3- Medium,1-2 VIM,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIZ,1-2 VIZ,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI M,0-R9NH,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,N,2, | |
| 816 | 1-3ACA,1-1 53370,2/18 /2006 8:09 :49 PM,2/1 8/2006 8:0 9:49 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 2:09 :49 PM,2/1 8/2006 8:0 9:49 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,N,0, | |
| 817 | 1-3AP4,1-1 53832,2/18 /2006 8:10 :14 PM,2/1 8/2006 8:1 0:14 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:10 :14 PM,2/1 8/2006 8:1 0:14 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed Questio n via Tele ,Brenda Be ar,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,0, | |
| 818 | 1-3ATK,1-1 53992,2/18 /2006 8:10 :20 PM,2/1 8/2006 8:2 1:07 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 2:20 :55 PM,2/1 8/2006 8:2 0:55 PM,FP ,Repayment Plan,Mail ed to Vete ran,Closed ,Direct Ca ll,FP Fulf illment,3- Medium,1-3 ATM,1-3ATM ,1-3ATM,1- 3ATM,1-3AT M,1-3ATM,1 -3ATM,1-3A TM,1-3ATM, 1-3ATP,1-3 ATP,1-3ATP ,1-3ATP,1- 3ATP,1-3AT M,0-R9NH,N ,3, | |
| 819 | 1-3APZ,1-1 53863,2/18 /2006 8:10 :38 PM,2/1 8/2006 8:1 9:06 PM,1- 1SXJ,1-1SX J,1-1SXJ,1 -1SXJ,2/18 /2006 2:12 :14 PM,2/1 8/2006 8:1 2:14 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra seals | |
| 820 | Deceased v et - Sammy Seals | |
| 821 | 888.987.23 45 | |
| 822 | DOD 021006 ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 823 | 1-3AT9,1-1 53981,2/18 /2006 8:12 :15 PM,2/1 8/2006 8:1 3:58 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:13 :44 PM,2/1 8/2006 8:1 3:44 PM,FP ,Copay Adj ustment,Re questing A udit,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74U,1-374U ,1-374U,1- 374U,1-374 U,1-374R,0 -R9NH,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, N,1, | |
| 824 | 1-3ARB,1-1 53911,2/18 /2006 8:12 :28 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 2:16:37 P M,2/18/200 6 8:16:37 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,DEU Answ er with Fu lfillment, Check Came l,3-Medium ,1-3ARD,1- 3ARD,1-3AR D,1-3ARD,1 -3ARD,1-3A RD,1-3ARD, 1-3ARD,1-3 ARD,1-3ARG ,1-3ARG,1- 3ARG,1-3AR G,1-3ARG,1 -3ARD,0-R9 NH,N,2, | |
| 825 | 1-3AQB,1-1 53875,2/18 /2006 8:13 :04 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 2:31:13 P M,2/18/200 6 8:31:13 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Answered Q uestion,VE T WANTED T O KNOW PRI ORITY GROU P. ACCESSE D VISTA AD VISED 8C. MAXIMUM AM T TO PAY? pER KB, NO COPAY CAP ON GRP 7 & 8.,3-Med ium,1-2WVX ,1-2WVX,1- 2WVX,1-2WV X,1-2WVX,1 -2WVX,1-2W VX,1-2WVX, 1-2WVX,1-2 WW0,1-2WW0 ,1-2WW0,1- 2WW0,1-2WW 0,1-2WVX,0 -R9NH,N,4, | |
| 826 | 1-3AUD,1-1 54021,2/18 /2006 8:13 :19 PM,8/9 /2010 2:42 :19 PM,1-1 RXM,1-1RWR ,2/18/2006 3:13:46 P M,2/18/200 6 9:13:46 PM,FP,DMC/ TOP,Non VH A Debt,Clo sed,Direct Call,FP E mail / MCC F,3-Medium ,1-39YX,1- 39YX,1-39Y X,1-39YX,1 -39YX,1-39 YX,1-39YX, 1-39YX,1-3 9YX,1-3AA4 ,1-3AA4,1- 3AA4,1-3AA 4,1-3AA4,1 -39YX,0-R9 NH,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,N,3 , | |
| 827 | 1-3ASC,1-1 53948,2/18 /2006 8:15 :00 PM,2/1 8/2006 8:1 8:13 PM,1- 1SNM,1-1SN M,1-1SNM,1 -1SNM,2/18 /2006 2:18 :04 PM,2/1 8/2006 8:1 8:04 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Answe red Questi on,gkgkgkg k,3-Medium ,1-2VHO,1- 2VHO,1-2VH O,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHR ,1-2VHR,1- 2VHR,1-2VH R,1-2VHR,1 -2VHO,0-R9 NH,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,N,3 , | |
| 828 | 1-3ASG,1-1 53952,2/18 /2006 8:15 :34 PM,2/1 8/2006 8:1 5:34 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 2:15 :34 PM,2/1 8/2006 8:1 5:34 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DV,1-35DV, 1-35DV,1-3 5DV,1-35DY ,1-35DY,1- 35DY,1-35D Y,1-35DY,1 -35DV,0-R9 NH,N,0, | |
| 829 | 1-3AUX,1-1 54041,2/18 /2006 8:16 :37 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:17:29 P M,2/18/200 6 8:17:29 PM,HB,Pref erred Faci lity,Chang e in Facil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Em ail,oliver , octopus, 3-Medium,1 -38B5,1-38 B5,1-38B5, 1-38B5,1-3 8B5,1-38B5 ,1-38B5,1- 38B5,1-38B 5,1-38B8,1 -38B8,1-38 B8,1-38B8, 1-38B8,1-3 8B5,0-R9NH ,1-14-35,1 -14-35,1-1 4-35,1-14- 35,1-14-35 ,1-14-35,1 -14-35,1-1 4-35,N,2, | |
| 830 | 1-3AT7,1-1 53979,2/18 /2006 8:18 :48 PM,2/1 8/2006 8:2 7:36 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 2:27 :35 PM,2/1 8/2006 8:2 7:35 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Vetera n calling to verify the TOP pr ocess and what TOP b alance is, | |
| 831 | TOP 64.42 actual 259 .95 | |
| 832 | Explained TOP proces s,3-Medium ,1-3B1L,1- 3B1L,1-3B1 L,1-3B1L,1 -3B1L,1-3B 1L,1-3B1L, 1-3B1L,1-3 B1L,1-3B1O ,1-3B1O,1- 3B1O,1-3B1 O,1-3B1O,1 -3B1L,0-R9 NH,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,N ,1, | |
| 833 | 1-3AUC,1-1 54020,2/18 /2006 8:19 :01 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,2/18/2006 2:21:00 P M,2/18/200 6 8:21:00 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,Sammy Se al dod 5/ 10/1940,3- Medium,1-3 9JZ,1-39JZ ,1-39JZ,1- 39JZ,1-39J Z,1-39JZ,1 -39JZ,1-39 JZ,1-39JZ, 1-39K2,1-3 9K2,1-39K2 ,1-39K2,1- 39K2,1-39J Z,0-R9NH,N ,2, | |
| 834 | 1-3AV2,1-1 54046,2/18 /2006 8:19 :07 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:20:16 P M,2/18/200 6 8:20:16 PM,HB,Pref erred Faci lity,Chang e in Facil ity,Closed ,Direct Ca ll,HB Answ ered Quest ion via Te le,oliver, octopus,3 -Medium,1- 38B5,1-38B 5,1-38B5,1 -38B5,1-38 B5,1-38B5, 1-38B5,1-3 8B5,1-38B5 ,1-38B8,1- 38B8,1-38B 8,1-38B8,1 -38B8,1-38 B5,0-R9NH, N,2, | |
| 835 | 1-39SH,1-1 52657,2/18 /2006 8:19 :52 PM,2/1 9/2006 12: 49:22 AM,1 -1SSG,1-1S SG,1-1SSG, 1-1SSG,2/1 8/2006 6:4 9:09 PM,2/ 19/2006 12 :49:09 AM, FP,Copay A djustment, Copay Adju stment,Clo sed,Direct Call,FP P harmacist Review,Pha rmacy revi ew,3-Mediu m,1-2VHO,1 -2VHO,1-2V HO,1-2VHO, 1-2VHO,1-2 VHO,1-2VHO ,1-2VHO,1- 2VHO,1-2VH R,1-2VHR,1 -2VHR,1-2V HR,1-2VHR, 1-2VHO,0-R 9NH,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, N,1, | |
| 836 | 1-3AXF,1-1 54131,2/18 /2006 8:21 :39 PM,2/1 8/2006 8:2 3:41 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 2:23 :16 PM,2/1 8/2006 8:2 3:16 PM,FP ,Balance I nquiry,Cop y of State ment,Close d,Direct C all,FP Ans wered Ques tion,BALAN CE WAS $40 ,3-Medium, 1-36VG,1-3 6VG,1-36VG ,1-36VG,1- 36VG,1-36V G,1-36VG,1 -36VG,1-36 VG,1-36VJ, 1-36VJ,1-3 6VJ,1-36VJ ,1-36VJ,1- 36VG,0-R9N H,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,N, 1, | |
| 837 | 1-3AYT,1-1 54181,2/18 /2006 8:22 :01 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:27:30 P M,2/18/200 6 8:27:30 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,FRAN CIS, FOX,3 -Medium,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35X2,1- 35X2,1-35X 2,1-35X2,1 -35X2,1-35 WZ,0-R9NH, N,3, | |
| 838 | 1-3ASI,1-1 53954,2/18 /2006 8:22 :01 PM,2/1 8/2006 8:2 9:46 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 2:29 :43 PM,2/1 8/2006 8:2 9:43 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Mrs . Sammy Se al (Laura) | |
| 839 | Contact #8 88-987-234 5,3-Medium ,1-35W4,1- 35W4,1-35W 4,1-35W4,1 -35W4,1-35 W4,1-35W4, 1-35W4,1-3 5W4,1-35W7 ,1-35W7,1- 35W7,1-35W 7,1-35W7,1 -35W4,0-R9 NH,N,1, | |
| 840 | 1-3AXP,1-1 54141,2/18 /2006 8:22 :19 PM,2/1 8/2006 8:4 7:23 PM,1- 1SY3,1-1SY 3,1-1SY3,1 -1SY3,2/18 /2006 2:46 :40 PM,2/1 8/2006 8:4 6:40 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,bal 250 .00,3-Medi um,1-39QR, 1-39QR,1-3 9QR,1-39QR ,1-39QR,1- 39QR,1-39Q R,1-39QR,1 -39QR,1-39 QU,1-39QU, 1-39QU,1-3 9QU,1-39QU ,1-39QR,0- R9NH,1-14- 46,1-14-46 ,1-14-46,1 -14-46,1-1 4-46,1-14- 46,1-14-46 ,1-14-46,N ,1, | |
| 841 | 1-3A47,1-1 53079,2/18 /2006 8:22 :30 PM,8/9 /2010 2:38 :46 PM,1-1 SXE,1-1RWR ,2/18/2006 2:44:19 P M,2/18/200 6 8:44:19 PM,FP,Bala nce Inquir y,Account Balance,Cl osed,Direc t Call,FP Fulfillmen t,Bal. Inq .-$58.00 NOI,3-Medi um,1-3AZD, 1-3AZD,1-3 AZD,1-3AZD ,1-3AZD,1- 3AZD,1-3AZ D,1-3AZD,1 -3AZD,1-3A ZG,1-3AZG, 1-3AZG,1-3 AZG,1-3AZG ,1-3AZD,0- R9NH,N,3, | |
| 842 | 1-3A5U,1-1 53138,2/18 /2006 8:22 :30 PM,2/1 9/2006 1:1 6:35 AM,1- 1SR5,1-1SR 5,1-1SR5,1 -1SR5,2/18 /2006 7:16 :31 PM,2/1 9/2006 1:1 6:31 AM,FP ,Complaint ,Facility, Closed,Dir ect Call,F P Fulfillm ent,THIS I S A TEST., 3-Medium,1 -3A5W,1-3A 5W,1-3A5W, 1-3A5W,1-3 A5W,1-3A5W ,1-3A5W,1- 3A5W,1-3A5 W,1-3AZZ,1 -3AZZ,1-3A ZZ,1-3AZZ, 1-3AZZ,1-3 A5W,0-R9NH ,N,1, | |
| 843 | 1-3AU0,1-1 54008,2/18 /2006 8:23 :13 PM,6/6 /2006 2:11 :20 PM,1-1 SJX,1-1SJX ,1-1SJX,1- 1SJX,6/6/2 006 9:07:5 7 AM,6/6/2 006 2:07:5 7 PM,FP,Me ans Test,E xpired,Clo sed,Direct Call,FP F ulfillment ,3-Medium, 1-2VN6,1-2 VN6,1-2VN6 ,1-2VN6,1- 2VN6,1-2VN 6,1-2VN6,1 -2VN6,1-2V N6,1-2VN9, 1-2VN9,1-2 VN9,1-2VN9 ,1-2VN9,1- 2VN6,0-R9N H,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,N,2, | |
| 844 | 1-3B0P,1-1 54249,2/18 /2006 8:24 :24 PM,2/1 8/2006 8:4 4:30 PM,1- 1RRV,1-1RR V,1-1RRV,1 -1RRV,2/18 /2006 2:41 :19 PM,2/1 8/2006 8:4 1:19 PM,FP ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,FP A nswered Qu estion,Rea d KB and g ave 800#. NOI,3-Medi um,1-3B3T, 1-3B3T,1-3 B3T,1-3B3T ,1-3B3T,1- 3B3T,1-3B3 T,1-3B3T,1 -3B3T,1-3B 3W,1-3B3W, 1-3B3W,1-3 B3W,1-3B3W ,1-3B3T,0- R9NH,1-14- 87,1-14-87 ,1-14-87,1 -14-87,1-1 4-87,1-14- 87,1-14-87 ,1-14-87,N ,2, | |
| 845 | 1-3AXH,1-1 54133,2/18 /2006 8:24 :49 PM,2/1 8/2006 8:2 4:49 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 2:23 :16 PM,2/1 8/2006 8:2 4:49 PM,FP ,Repayment Plan,Mail ed to Vete ran,Closed ,Direct Ca ll,FP Answ ered Quest ion,BALANC E WAS $40, 3-Medium,1 -36VG,1-36 VG,1-36VG, 1-36VG,1-3 6VG,1-36VG ,1-36VG,1- 36VG,1-36V G,1-36VJ,1 -36VJ,1-36 VJ,1-36VJ, 1-36VJ,1-3 6VG,0-R9NH ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,N,0 , | |
| 846 | 1-3AWH,1-1 54097,2/18 /2006 8:25 :52 PM,8/9 /2010 2:38 :22 PM,1-1 RY3,1-1RWR ,5/11/2006 10:03:17 AM,5/11/20 06 3:03:17 PM,HB,Hea lthierUS V et,Veteran ,Closed,Di rect Call, HB Answere d with Ful fillment,J oe Humeric khouse,3-M edium,1-6N VB,1-6NVB, 1-6NVB,1-6 NVB,1-6NVB ,1-6NVB,1- 6NVB,1-6NV B,1-6NVB,1 -6NVE,1-6N VE,1-6NVE, 1-6NVE,1-6 NVE,1-6NVB ,0-R9NH,N, 4, | |
| 847 | 1-3AXJ,1-1 54135,2/18 /2006 8:27 :26 PM,2/1 8/2006 8:3 0:29 PM,1- 1SFK,1-1SF K,1-1SFK,1 -1SFK,2/18 /2006 2:30 :06 PM,2/1 8/2006 8:3 0:06 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Answered Question, SENT MEANS TEST TO V ETERAN,3-M edium,1-39 UK,1-39UK, 1-39UK,1-3 9UK,1-39UK ,1-39UK,1- 39UK,1-39U K,1-39UK,1 -39UN,1-39 UN,1-39UN, 1-39UN,1-3 9UN,1-39UK ,0-R9NH,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,N,1, | |
| 848 | 1-3ATF,1-1 53987,2/18 /2006 8:28 :20 PM,2/1 8/2006 8:3 1:14 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:31 :07 PM,2/1 8/2006 8:3 1:07 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,Sen t copy of HI to vet. ,3-Medium, 1-33P5,1-3 3P5,1-33P5 ,1-33P5,1- 33P5,1-33P 5,1-33P5,1 -33P5,1-33 P5,1-33P8, 1-33P8,1-3 3P8,1-33P8 ,1-33P8,1- 33P5,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,1, | |
| 849 | 1-3B1Q,1-1 54286,2/18 /2006 8:28 :28 PM,2/1 8/2006 8:2 8:28 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 2:27 :35 PM,2/1 8/2006 8:2 8:28 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,Upd ated insur ance info in system, 3-Medium,1 -3B1L,1-3B 1L,1-3B1L, 1-3B1L,1-3 B1L,1-3B1L ,1-3B1L,1- 3B1L,1-3B1 L,1-3B1O,1 -3B1O,1-3B 1O,1-3B1O, 1-3B1O,1-3 B1L,0-R9NH ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,N,0 , | |
| 850 | 1-3AP6,1-1 53834,2/18 /2006 8:29 :31 PM,2/1 8/2006 8:2 9:31 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:29 :31 PM,2/1 8/2006 8:2 9:31 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 851 | 1-3B5N,1-1 54427,2/18 /2006 8:29 :46 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:30:45 P M,2/18/200 6 8:30:45 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,FRAN CIS, FOX,3 -Medium,1- 35WZ,1-35W Z,1-35WZ,1 -35WZ,1-35 WZ,1-35WZ, 1-35WZ,1-3 5WZ,1-35WZ ,1-35X2,1- 35X2,1-35X 2,1-35X2,1 -35X2,1-35 WZ,0-R9NH, N,2, | |
| 852 | 1-3B0U,1-1 54254,2/18 /2006 8:30 :24 PM,2/1 8/2006 8:3 2:20 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,2/18 /2006 2:29 :43 PM,2/1 8/2006 8:3 1:41 PM,HB ,Medicare Part D,Cre ditable Co verage,Clo sed,Direct Call,HB A nswered Qu estion via Tele,Mrs. Sammy Sea l (Laura) | |
| 853 | Contact #8 88-987-234 5,3-Medium ,1-35W4,1- 35W4,1-35W 4,1-35W4,1 -35W4,1-35 W4,1-35W4, 1-35W4,1-3 5W4,1-35W7 ,1-35W7,1- 35W7,1-35W 7,1-35W7,1 -35W4,0-R9 NH,N,1, | |
| 854 | 1-3AP8,1-1 53836,2/18 /2006 8:31 :20 PM,2/1 8/2006 8:3 2:23 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:32 :19 PM,2/1 8/2006 8:3 2:19 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l 00000000 0,3-Medium ,1-3ARD,1- 3ARD,1-3AR D,1-3ARD,1 -3ARD,1-3A RD,1-3ARD, 1-3ARD,1-3 ARD,1-3ARG ,1-3ARG,1- 3ARG,1-3AR G,1-3ARG,1 -3ARD,0-R9 NH,N,1, | |
| 855 | 1-3APE,1-1 53842,2/18 /2006 8:31 :28 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 2:44:31 P M,2/18/200 6 8:44:31 PM,FP,Hard ship/Waive r,Status o f Previous Request,C losed,Dire ct Call,FP Answered Question,C ontact sta ted he sub mitted wai ver last w eek. No w aiver Info rmation in VISTA. He will call back next week.,3-M edium,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY9,1-2 WY9,1-2WY6 ,0-R9NH,1- 14-6,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,N,2, | |
| 856 | 1-3AG3,1-1 53507,2/18 /2006 8:31 :47 PM,2/1 8/2006 8:3 1:47 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 2:31 :47 PM,2/1 8/2006 8:3 1:47 PM,FP ,Balance I nquiry,Acc ount Balan ce,Closed, Direct Cal l,FP Answe red Questi on,Bal $42 .59,3-Medi um,1-2VBY, 1-2VBY,1-2 VBY,1-2VBY ,1-2VBY,1- 2VBY,1-2VB Y,1-2VBY,1 -2VBY,1-2V DZ,1-2VDZ, 1-2VDZ,1-2 VDZ,1-2VDZ ,1-2VBY,0- R9NH,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,1-14-0 ,N,0, | |
| 857 | 1-3AYB,1-1 54163,2/18 /2006 8:32 :41 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 2:35:26 P M,2/18/200 6 8:35:26 PM,FP,Phar macy,Unwan ted Meds,C losed,Dire ct Call,FP Answered Question,V ET RECEIVE D RX NOT W ANTED-WANT S REFUND R EAD KB VET STATES HE WILL NOT PAY NOI,3- Medium,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8N,1-398N, 1-398Q,1-3 98Q,1-398Q ,1-398Q,1- 398Q,1-398 N,0-R9NH,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,N,2, | |
| 858 | 1-3AG5,1-1 53509,2/18 /2006 8:33 :38 PM,2/1 8/2006 8:3 3:38 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 2:31 :47 PM,2/1 8/2006 8:3 3:38 PM,FP ,Insurance ,Insurance CO Contac t,Closed,D irect Call ,FP Fulfil lment,Bal $42.59 | |
| 859 | Change ins urance,3-M edium,1-2V BY,1-2VBY, 1-2VBY,1-2 VBY,1-2VBY ,1-2VBY,1- 2VBY,1-2VB Y,1-2VBY,1 -2VDZ,1-2V DZ,1-2VDZ, 1-2VDZ,1-2 VDZ,1-2VBY ,0-R9NH,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,1-14-0, 1-14-0,1-1 4-0,N,0, | |
| 860 | 1-3BA2,1-1 54586,2/18 /2006 8:33 :45 PM,2/1 8/2006 8:3 3:45 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:33 :45 PM,2/1 8/2006 8:3 3:45 PM,HB ,Preferred Facility, General Te lephone/Ad dress Info ,Closed,Di rect Call, HB Answere d Question via Tele, Alex Allig ator,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,N,0, | |
| 861 | 1-3BA4,1-1 54588,2/18 /2006 8:35 :18 PM,2/1 8/2006 8:3 7:28 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:36 :24 PM,2/1 8/2006 8:3 6:24 PM,HB ,Eligibili ty,Enrollm ent Proces s,Closed,D irect Call ,HB Answer ed with Fu lfillment, Chuck Came l,3-Medium ,1-3ARD,1- 3ARD,1-3AR D,1-3ARD,1 -3ARD,1-3A RD,1-3ARD, 1-3ARD,1-3 ARD,1-3ARG ,1-3ARG,1- 3ARG,1-3AR G,1-3ARG,1 -3ARD,0-R9 NH,N,1, | |
| 862 | 1-3AYD,1-1 54165,2/18 /2006 8:35 :37 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 3:10:34 P M,2/18/200 6 9:10:34 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ful fillment,V ET REQUEST S Mt SENT REQUEST TO MAILROOM NOI,3-Medi um,1-39YX, 1-39YX,1-3 9YX,1-39YX ,1-39YX,1- 39YX,1-39Y X,1-39YX,1 -39YX,1-3A A4,1-3AA4, 1-3AA4,1-3 AA4,1-3AA4 ,1-39YX,0- R9NH,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,N ,4, | |
| 863 | 1-3BCR,1-1 54683,2/18 /2006 8:37 :18 PM,2/1 8/2006 8:4 7:16 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 2:46 :35 PM,2/1 8/2006 8:4 6:35 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Sent n ew MT,3-Me dium,1-39Y X,1-39YX,1 -39YX,1-39 YX,1-39YX, 1-39YX,1-3 9YX,1-39YX ,1-39YX,1- 3AA4,1-3AA 4,1-3AA4,1 -3AA4,1-3A A4,1-39YX, 0-R9NH,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,N,1, | |
| 864 | 1-3BAM,1-1 54606,2/18 /2006 8:38 :24 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:38:24 P M,2/18/200 6 8:38:24 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,DEU Answ er Questio n via Tele ,FRANTIC, FRED WIFE, 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,1, | |
| 865 | 1-3BAO,1-1 54608,2/18 /2006 8:39 :47 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:39:47 P M,2/18/200 6 8:39:47 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,JOHNNY, CAT,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, N,1, | |
| 866 | 1-3BE0,1-1 54728,2/18 /2006 8:40 :04 PM,2/1 8/2006 8:4 0:04 PM,1- 1SX9,1-1SX 9,1-1SX9,1 -1SX9,2/18 /2006 2:40 :04 PM,2/1 8/2006 8:4 0:04 PM,HB ,Eligibili ty,Death D ate/HEC,Cl osed,Direc t Call,HB Answered Q uestion vi a Tele,Lau ra Seal,3- Medium,1-3 5W4,1-35W4 ,1-35W4,1- 35W4,1-35W 4,1-35W4,1 -35W4,1-35 W4,1-35W4, 1-35W7,1-3 5W7,1-35W7 ,1-35W7,1- 35W7,1-35W 4,0-R9NH,N ,0, | |
| 867 | 1-3BF9,1-1 54773,2/18 /2006 8:40 :31 PM,2/1 8/2006 9:0 1:55 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 3:01 :52 PM,2/1 8/2006 9:0 1:52 PM,FP ,Complimen t,Facility ,Closed,Di rect Call, FP Transfe r Call,3-M edium,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,0-R9 NH,N,1, | |
| 868 | 1-3BG4,1-1 54804,2/18 /2006 8:40 :53 PM,2/1 8/2006 8:4 4:05 PM,1- 1SO1,1-1SO 1,1-1SO1,1 -1SO1,2/18 /2006 2:42 :02 PM,2/1 8/2006 8:4 2:02 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-33LN ,1-33LN,1- 33LN,1-33L N,1-33LN,1 -33LN,1-33 LN,1-33LN, 1-33LN,1-3 3LQ,1-33LQ ,1-33LQ,1- 33LQ,1-33L Q,1-33LN,0 -R9NH,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, N,2, | |
| 869 | 1-3AKF,1-1 53663,2/18 /2006 8:42 :25 PM,2/1 8/2006 8:4 2:25 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 2:41 :50 PM,2/1 8/2006 8:4 2:25 PM,FP ,Insurance ,Update Po licy Infor mation,Clo sed,Direct Call,FP A nswered Qu estion,Rec eived call from vete ran, calle r verified . He wante d to inqui re about T OP amount. VX3, and I accessed VISTA. I gave him t he current balance ( $-42.00 ) , also upd ated ins. info and h e seemed s atisfied w ith that. No further action ne eded. Call Closed.,3 -Medium,1- 33K9,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33KC,1- 33KC,1-33K C,1-33KC,1 -33KC,1-33 K9,0-R9NH, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,N,0, | |
| 870 | 1-3AKH,1-1 53665,2/18 /2006 8:44 :22 PM,2/1 8/2006 8:5 0:14 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 2:50 :05 PM,2/1 8/2006 8:5 0:05 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,Receiv ed call fr om veteran , caller v erified. H e wanted t o inquire about Mean s Test. VX 3, and I a ccessed VI STA. I adv ised that test had e xpired and sent new one. No fu rther acti on needed. Call Clos ed.,3-Medi um,1-2VRX, 1-2VRX,1-2 VRX,1-2VRX ,1-2VRX,1- 2VRX,1-2VR X,1-2VRX,1 -2VRX,1-2V S0,1-2VS0, 1-2VS0,1-2 VS0,1-2VS0 ,1-2VRX,0- R9NH,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,N ,1, | |
| 871 | 1-3B8R,1-1 54539,2/18 /2006 8:44 :27 PM,5/1 0/2006 1:4 9:11 PM,1- 1SKM,1-1SK M,1-1SKM,1 -1SKM,5/10 /2006 8:49 :03 AM,5/1 0/2006 1:4 9:03 PM,HB ,Healthier US Vet,Vet Family Me mber,Close d,Direct C all,HB Ans wered with Fulfillme nt,Mrs. Al bert Becke r,3-Medium ,1-469Q,1- 469Q,1-469 Q,1-469Q,1 -469Q,1-46 9Q,1-469Q, 1-469Q,1-4 69Q,1-46K3 ,1-46K3,1- 46K3,1-46K 3,1-46K3,1 -469Q,0-R9 NH,N,3, | |
| 872 | 1-3BHW,1-1 54868,2/18 /2006 8:45 :59 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:49:36 P M,2/18/200 6 8:49:36 PM,HB,Medi care Part D,Creditab le Coverag e,Closed,D irect Call ,HB Answer ed Questio n via Tele ,MARY MA DEN,3-Medi um,1-3BHY, 1-3BHY,1-3 BHY,1-3BHY ,1-3BHY,1- 3BHY,1-3BH Y,1-3BHY,1 -3BHY,1-3B LD,1-3BLD, 1-3BLD,1-3 BLD,1-3BLD ,1-3BHY,0- R9NH,N,3, | |
| 873 | 1-3BKK,1-1 54964,2/18 /2006 8:49 :23 PM,2/1 8/2006 8:5 3:24 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 2:53 :04 PM,2/1 8/2006 8:5 3:04 PM,FP ,Balance I nquiry,Cop y of State ment,Close d,Direct C all,FP Ful fillment,S ent prinou t for 2005 ,3-Medium, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374U, 1-374U,1-3 74U,1-374U ,1-374U,1- 374R,0-R9N H,1-14-68, 1-14-68,1- 14-68,1-14 -68,1-14-6 8,1-14-68, 1-14-68,1- 14-68,N,1, | |
| 874 | 1-3BKF,1-1 54959,2/18 /2006 8:49 :31 PM,2/1 8/2006 8:4 9:31 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 2:49 :31 PM,2/1 8/2006 8:4 9:31 PM,FP ,DMC/TOP,L ower DMC O ffset,Clos ed,Direct Call,FP An swered Que stion,Vet confused T OPS, agree d to pay,3 -Medium,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIM,1-2VIM ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIZ,1 -2VIZ,1-2V IM,0-R9NH, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,N,0, | |
| 875 | 1-3BMF,1-1 55031,2/18 /2006 8:50 :25 PM,2/1 8/2006 8:5 0:25 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 2:49 :31 PM,2/1 8/2006 8:5 0:25 PM,FP ,Insurance ,Insurance CO Contac t,Closed,D irect Call ,FP Answer ed Questio n,Vet conf used TOPS, agreed to pay,3-Med ium,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIZ,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIM,0 -R9NH,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,1- 14-5,1-14- 5,N,0, | |
| 876 | 1-3BMH,1-1 55033,2/18 /2006 8:51 :34 PM,2/1 8/2006 8:5 6:25 PM,1- 1SOG,1-1SO G,1-1SOG,1 -1SOG,2/18 /2006 2:56 :04 PM,2/1 8/2006 8:5 6:04 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,MT mai led,3-Medi um,1-39YX, 1-39YX,1-3 9YX,1-39YX ,1-39YX,1- 39YX,1-39Y X,1-39YX,1 -39YX,1-3A A4,1-3AA4, 1-3AA4,1-3 AA4,1-3AA4 ,1-39YX,0- R9NH,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,N ,1, | |
| 877 | 1-3B22,1-1 54298,2/18 /2006 8:51 :41 PM,2/1 8/2006 8:5 9:41 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 2:59 :15 PM,2/1 8/2006 8:5 9:15 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-3A O7,1-3AO7, 1-3AO7,1-3 AO7,1-3AO7 ,1-3AO7,1- 3AO7,1-3AO 7,1-3AO7,1 -3AS6,1-3A S6,1-3AS6, 1-3AS6,1-3 AS6,1-3AO7 ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,3, | |
| 878 | 1-3B1S,1-1 54288,2/18 /2006 8:52 :16 PM,2/1 8/2006 8:5 9:41 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 2:59 :00 PM,2/1 8/2006 8:5 9:00 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,sen t payment history re port,3-Med ium,1-39UY ,1-39UY,1- 39UY,1-39U Y,1-39UY,1 -39UY,1-39 UY,1-39UY, 1-39UY,1-3 9V1,1-39V1 ,1-39V1,1- 39V1,1-39V 1,1-39UY,0 -R9NH,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, N,3, | |
| 879 | 1-3BNT,1-1 55081,2/18 /2006 8:53 :32 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:53:32 P M,2/18/200 6 8:53:32 PM,HB,Elig ibility,En rollment P rocess,Clo sed,Direct Call,HB A nswered Qu estion via Tele,ALEX ALLIGATOR ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 880 | 1-3BLZ,1-1 55015,2/18 /2006 8:54 :05 PM,2/1 8/2006 8:5 8:32 PM,1- 1SV6,1-1SV 6,1-1SV6,1 -1SV6,2/18 /2006 2:58 :24 PM,2/1 8/2006 8:5 8:24 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,Rec eived call from vete ran, calle r verified . He wante d to inqui re about h is 2005 pa yments. VX 3, and I a ccessed VI STA. I gav e him the amount and printed, then sent, and he se emed satis fied with that. No f urther act ion needed . Call Clo sed.,3-Med ium,1-33X7 ,1-33X7,1- 33X7,1-33X 7,1-33X7,1 -33X7,1-33 X7,1-33X7, 1-33X7,1-3 3XA,1-33XA ,1-33XA,1- 33XA,1-33X A,1-33X7,0 -R9NH,1-14 -56,1-14-5 6,1-14-56, 1-14-56,1- 14-56,1-14 -56,1-14-5 6,1-14-56, N,2, | |
| 881 | 1-3API,1-1 53846,2/18 /2006 8:54 :22 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 2:44:31 P M,2/18/200 6 8:54:22 PM,FP,DMC/ TOP,Explai ned Offset Process,C losed,Dire ct Call,FP Answered Question,C ontact sta ted he sub mitted wai ver last w eek. No w aiver Info rmation in VISTA. He will call back next week. | |
| 882 | Balance se nt to TOP $5.00.,3-M edium,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY9,1-2 WY9,1-2WY6 ,0-R9NH,1- 14-6,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,N,1, | |
| 883 | 1-3BNW,1-1 55084,2/18 /2006 8:57 :32 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 2:58:48 P M,2/18/200 6 8:58:48 PM,HB,Elig ibility,Co mbat Veter an,Closed, Direct Cal l,HB Answe red with F ulfillment ,CHUCK CA MEL, 2480G ARY AVE, T ULSA , OK 74104 | |
| 884 | ||
| 885 | SS000-00-0 000,3-Medi um,1-35DV, 1-35DV,1-3 5DV,1-35DV ,1-35DV,1- 35DV,1-35D V,1-35DV,1 -35DV,1-35 DY,1-35DY, 1-35DY,1-3 5DY,1-35DY ,1-35DV,0- R9NH,N,2, | |
| 886 | 1-3APM,1-1 53850,2/18 /2006 8:58 :12 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 3:05:12 P M,2/18/200 6 9:05:12 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-3BSK ,1-3BSK,1- 3BSK,1-3BS K,1-3BSK,1 -3BSK,1-3B SK,1-3BSK, 1-3BSK,1-3 BSN,1-3BSN ,1-3BSN,1- 3BSN,1-3BS N,1-3BSK,0 -R9NH,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, N,7, | |
| 887 | 1-3BGK,1-1 54820,2/18 /2006 8:58 :24 PM,2/1 9/2006 12: 48:30 AM,1 -1SSG,1-1S SG,1-1SSG, 1-1SSG,2/1 8/2006 1:5 7:50 PM,2/ 19/2006 12 :48:28 AM, FP,DMC/TOP ,Lower DMC Offset,Cl osed,Direc t Call,DEU Answer Qu estion via Email,3-M edium,1-2V IM,1-2VIM, 1-2VIM,1-2 VIM,1-2VIM ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIZ,1-2V IZ,1-2VIZ, 1-2VIZ,1-2 VIZ,1-2VIM ,0-R9NH,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,N,1, | |
| 888 | 1-3BT4,1-1 55272,2/18 /2006 8:58 :32 PM,2/1 9/2006 12: 48:03 AM,1 -1SSG,1-1S SG,1-1SSG, 1-1SSG,2/1 8/2006 1:5 7:50 PM,2/ 19/2006 12 :48:01 AM, FP,Copay A djustment, Requesting Audit,Clo sed,Direct Call,DEU Answer Que stion via Email,READ KB,3-Medi um,1-2VHT, 1-2VHT,1-2 VHT,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VHT,1-2V IG,1-2VIG, 1-2VIG,1-2 VIG,1-2VIG ,1-2VHT,0- R9NH,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,N,1, | |
| 889 | 1-3BO3,1-1 55091,2/18 /2006 8:58 :52 PM,8/2 7/2007 2:2 3:25 PM,1- 1S09,1-1SC N,5/19/200 6 2:55:37 PM,1-1SCN, 1-1SCN,8/2 7/2007 9:2 3:03 AM,8/ 27/2007 2: 23:03 PM,F P,Facility Response, VistA,Clos ed,Direct Call,FP Em ail / MCCF ,3-Medium, 1-3BO5,1-3 BO5,1-3BO5 ,1-3BO5,1- 3BO5,1-3BO 5,1-3BO5,1 -3BO5,1-3B O5,1-3BO8, 1-3BO8,1-3 BO8,1-3BO8 ,1-3BO8,1- 3BO5,0-R9N H,1-14-33, 1-14-33,1- 14-33,1-14 -33,1-14-3 3,1-14-33, 1-14-33,1- 14-33,N,7, | |
| 890 | 1-3BTG,1-1 55284,2/18 /2006 9:02 :53 PM,4/3 /2008 7:25 :35 PM,1-1 SWA,1-1RWR ,2/18/2006 3:04:31 P M,2/18/200 6 9:04:31 PM,HB,Elig ibility,De ath Date/H EC,Closed, Direct Cal l,HB Answe red Questi on via Tel e,SAMMY SE AL/ WIFE L AURA | |
| 891 | ||
| 892 | ss#000-01- 0111 DOB 0 5-10-1940 | |
| 893 | 1613 KISE CREEJ DRUV E SENECAM MO 64865 P HONE 888-9 87-2345 | |
| 894 | ||
| 895 | 02/10/2006 DOD,3-Med ium,1-39JZ ,1-39JZ,1- 39JZ,1-39J Z,1-39JZ,1 -39JZ,1-39 JZ,1-39JZ, 1-39JZ,1-3 9K2,1-39K2 ,1-39K2,1- 39K2,1-39K 2,1-39JZ,0 -R9NH,N,2, | |
| 896 | 1-3BK1,1-1 54945,2/18 /2006 9:03 :05 PM,2/1 8/2006 9:0 5:05 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 1:57 :01 PM,2/1 8/2006 9:0 4:51 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,Te st Message ,3-Medium, 1-39QR,1-3 9QR,1-39QR ,1-39QR,1- 39QR,1-39Q R,1-39QR,1 -39QR,1-39 QR,1-39QU, 1-39QU,1-3 9QU,1-39QU ,1-39QU,1- 39QR,0-R9N H,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,N,1, | |
| 897 | 1-3BFE,1-1 54778,2/18 /2006 9:03 :12 PM,2/1 8/2006 9:0 5:04 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 1:57 :04 PM,2/1 8/2006 9:0 4:46 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,Te st,3-Mediu m,1-33VV,1 -33VV,1-33 VV,1-33VV, 1-33VV,1-3 3VV,1-33VV ,1-33VV,1- 33VV,1-33V Y,1-33VY,1 -33VY,1-33 VY,1-33VY, 1-33VV,0-R 9NH,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,N, 1, | |
| 898 | 1-3BJT,1-1 54937,2/18 /2006 9:03 :20 PM,2/1 8/2006 9:0 5:09 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 1:57 :01 PM,2/1 8/2006 9:0 4:48 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,te st message ,3-Medium, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VO,1-33V O,1-33VO,1 -33VO,1-33 VO,1-33VR, 1-33VR,1-3 3VR,1-33VR ,1-33VR,1- 33VO,0-R9N H,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,N,1, | |
| 899 | 1-3BVV,1-1 55371,2/18 /2006 9:03 :32 PM,2/1 8/2006 9:0 6:32 PM,1- 1SVV,1-1SV V,1-1SVV,1 -1SVV,2/18 /2006 3:06 :22 PM,2/1 8/2006 9:0 6:22 PM,FP ,Complimen t,Health C are/VA Sta ff,Closed, Direct Cal l,FP Trans fer Call,N otes,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,N,1, | |
| 900 | 1-3BHB,1-1 54847,2/18 /2006 9:04 :35 PM,2/1 8/2006 9:0 5:34 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 3:02 :05 PM,2/1 8/2006 9:0 5:03 PM,FP ,Complimen t,Individu al,Closed, Direct Cal l,FP Answe red Questi on,Test-hi ,3-Medium, 1-39KF,1-3 9KF,1-39KF ,1-39KF,1- 39KF,1-39K F,1-39KF,1 -39KF,1-39 KF,1-39KI, 1-39KI,1-3 9KI,1-39KI ,1-39KI,1- 39KF,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,1, | |
| 901 | 1-3BIE,1-1 54886,2/18 /2006 9:04 :43 PM,2/1 8/2006 9:0 4:43 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 1:47 :27 PM,2/1 8/2006 9:0 4:43 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Fulfi llment,Vet wanted to verify of fset amoun t.,3-Mediu m,1-397C,1 -397C,1-39 7C,1-397C, 1-397C,1-3 97C,1-397C ,1-397C,1- 397C,1-397 F,1-397F,1 -397F,1-39 7F,1-397F, 1-397C,0-R 9NH,1-14-5 1,1-14-51, 1-14-51,1- 14-51,1-14 -51,1-14-5 1,1-14-51, 1-14-51,N, 0, | |
| 902 | 1-3BPB,1-1 55135,2/18 /2006 9:04 :43 PM,2/1 8/2006 9:0 4:43 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 1:20 :00 PM,2/1 8/2006 9:0 4:43 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,TE ST TEST TE ST,3-Mediu m,1-395O,1 -395O,1-39 5O,1-395O, 1-395O,1-3 95O,1-395O ,1-395O,1- 395O,1-395 R,1-395R,1 -395R,1-39 5R,1-395R, 1-395O,0-R 9NH,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,N, 0, | |
| 903 | 1-3BTP,1-1 55293,2/18 /2006 9:04 :50 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 1:57:07 P M,2/18/200 6 9:04:50 PM,FP,Hard ship/Waive r,Initial Request,Cl osed,Direc t Call,FP Email / MC CF,Test me ssage,3-Me dium,1-33K 9,1-33K9,1 -33K9,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33K9,1- 33KC,1-33K C,1-33KC,1 -33KC,1-33 KC,1-33K9, 0-R9NH,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,N,1, | |
| 904 | 1-3BVN,1-1 55363,2/18 /2006 9:04 :56 PM,2/1 8/2006 9:0 7:22 PM,1- 1SCZ,1-1SC Z,1-1SCZ,1 -1SCZ,2/18 /2006 3:07 :17 PM,2/1 8/2006 9:0 7:17 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-3AO7 ,1-3AO7,1- 3AO7,1-3AO 7,1-3AO7,1 -3AO7,1-3A O7,1-3AO7, 1-3AO7,1-3 AS6,1-3AS6 ,1-3AS6,1- 3AS6,1-3AS 6,1-3AO7,0 -R9NH,1-14 -9,1-14-9, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,N,3, | |
| 905 | 1-3BT6,1-1 55274,2/18 /2006 9:05 :03 PM,2/1 8/2006 9:0 5:03 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 2:20 :21 PM,2/1 8/2006 9:0 5:03 PM,FP ,Hardship/ Waiver,Ini tial Reque st,Closed, Direct Cal l,FP Email / MCCF,Te st Message ,3-Medium, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VO,1-33V O,1-33VO,1 -33VO,1-33 VO,1-33VR, 1-33VR,1-3 3VR,1-33VR ,1-33VR,1- 33VO,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,0, | |
| 906 | 1-3BUB,1-1 55315,2/18 /2006 9:05 :10 PM,2/1 8/2006 9:0 7:20 PM,1- 1SDF,1-1SD F,1-1SDF,1 -1SDF,2/18 /2006 3:07 :15 PM,2/1 8/2006 9:0 7:15 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-3BU2 ,1-3BU2,1- 3BU2,1-3BU 2,1-3BU2,1 -3BU2,1-3B U2,1-3BU2, 1-3BU2,1-3 BU5,1-3BU5 ,1-3BU5,1- 3BU5,1-3BU 5,1-3BU2,0 -R9NH,1-14 -53,1-14-5 3,1-14-53, 1-14-53,1- 14-53,1-14 -53,1-14-5 3,1-14-53, N,2, | |
| 907 | 1-3BT8,1-1 55276,2/18 /2006 9:06 :04 PM,2/1 8/2006 9:0 8:01 PM,1- 1SSG,1-1SS G,1-1SSG,1 -1SSG,2/18 /2006 2:20 :21 PM,2/1 8/2006 9:0 6:06 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, NOTES,3-Me dium,1-33V O,1-33VO,1 -33VO,1-33 VO,1-33VO, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VR,1-33V R,1-33VR,1 -33VR,1-33 VR,1-33VO, 0-R9NH,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,N,1, | |
| 908 | 1-3BPD,1-1 55137,2/18 /2006 9:06 :04 PM,2/1 8/2006 9:0 6:04 PM,1- 1RR9,1-1RR 9,1-1RR9,1 -1RR9,2/18 /2006 1:20 :00 PM,2/1 8/2006 9:0 6:04 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, TEST001,3- Medium,1-3 95O,1-395O ,1-395O,1- 395O,1-395 O,1-395O,1 -395O,1-39 5O,1-395O, 1-395R,1-3 95R,1-395R ,1-395R,1- 395R,1-395 O,0-R9NH,1 -14-34,1-1 4-34,1-14- 34,1-14-34 ,1-14-34,1 -14-34,1-1 4-34,1-14- 34,N,0, | |
| 909 | 1-3BHD,1-1 54849,2/18 /2006 9:06 :04 PM,2/1 8/2006 9:0 6:04 PM,1- 1RT8,1-1RT 8,1-1RT8,1 -1RT8,2/18 /2006 3:02 :05 PM,2/1 8/2006 9:0 6:04 PM,FP ,Copay Adj ustment,Tr ansfer of Credit,Clo sed,Direct Call,DEU Answer wit h Fulfillm ent,Test-h i,3-Medium ,1-39KF,1- 39KF,1-39K F,1-39KF,1 -39KF,1-39 KF,1-39KF, 1-39KF,1-3 9KF,1-39KI ,1-39KI,1- 39KI,1-39K I,1-39KI,1 -39KF,0-R9 NH,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,N,0 , | |
| 910 | 1-3BIG,1-1 54888,2/18 /2006 9:06 :08 PM,2/1 8/2006 9:0 7:33 PM,1- 1SZJ,1-1SZ J,1-1SZJ,1 -1SZJ,2/18 /2006 1:47 :27 PM,2/1 8/2006 9:0 6:12 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, Vet wanted to verify offset am ount.,3-Me dium,1-397 C,1-397C,1 -397C,1-39 7C,1-397C, 1-397C,1-3 97C,1-397C ,1-397C,1- 397F,1-397 F,1-397F,1 -397F,1-39 7F,1-397C, 0-R9NH,1-1 4-51,1-14- 51,1-14-51 ,1-14-51,1 -14-51,1-1 4-51,1-14- 51,1-14-51 ,N,1, | |
| 911 | 1-3BJH,1-1 54925,2/18 /2006 9:06 :10 PM,2/1 8/2006 9:0 6:10 PM,1- 1SIC,1-1SI C,1-1SIC,1 -1SIC,2/18 /2006 1:20 :03 PM,2/1 8/2006 9:0 6:10 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, Add notes, 3-Medium,1 -397M,1-39 7M,1-397M, 1-397M,1-3 97M,1-397M ,1-397M,1- 397M,1-397 M,1-397P,1 -397P,1-39 7P,1-397P, 1-397P,1-3 97M,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,0, | |
| 912 | 1-3BFG,1-1 54780,2/18 /2006 9:06 :10 PM,2/1 8/2006 9:0 6:10 PM,1- 1RXH,1-1RX H,1-1RXH,1 -1RXH,2/18 /2006 1:57 :04 PM,2/1 8/2006 9:0 6:10 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, Add Notes, 3-Medium,1 -33VV,1-33 VV,1-33VV, 1-33VV,1-3 3VV,1-33VV ,1-33VV,1- 33VV,1-33V V,1-33VY,1 -33VY,1-33 VY,1-33VY, 1-33VY,1-3 3VV,0-R9NH ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,N,0, | |
| 913 | 1-3BK3,1-1 54947,2/18 /2006 9:06 :10 PM,2/1 8/2006 9:0 6:10 PM,1- 1T13,1-1T1 3,1-1T13,1 -1T13,2/18 /2006 1:57 :01 PM,2/1 8/2006 9:0 6:10 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, Response,3 -Medium,1- 39QR,1-39Q R,1-39QR,1 -39QR,1-39 QR,1-39QR, 1-39QR,1-3 9QR,1-39QR ,1-39QU,1- 39QU,1-39Q U,1-39QU,1 -39QU,1-39 QR,0-R9NH, 1-14-34,1- 14-34,1-14 -34,1-14-3 4,1-14-34, 1-14-34,1- 14-34,1-14 -34,N,0, | |
| 914 | 1-3BTR,1-1 55295,2/18 /2006 9:06 :10 PM,8/9 /2010 2:38 :41 PM,1-1 SQE,1-1RWR ,2/18/2006 1:57:07 P M,2/18/200 6 9:06:10 PM,FP,Faci lity Respo nse,VistA, Closed,Dir ect Call,F P Email / MCCF,new m essage,3-M edium,1-33 K9,1-33K9, 1-33K9,1-3 3K9,1-33K9 ,1-33K9,1- 33K9,1-33K 9,1-33K9,1 -33KC,1-33 KC,1-33KC, 1-33KC,1-3 3KC,1-33K9 ,0-R9NH,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,N,1, | |
| 915 | 1-3BJV,1-1 54939,2/18 /2006 9:06 :12 PM,2/1 8/2006 9:0 6:12 PM,1- 1SWZ,1-1SW Z,1-1SWZ,1 -1SWZ,2/18 /2006 1:57 :01 PM,2/1 8/2006 9:0 6:12 PM,FP ,Facility Response,V istA,Close d,Direct C all,FP Ema il / MCCF, Add notes, 3-Medium,1 -33VO,1-33 VO,1-33VO, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VO,1-33V O,1-33VR,1 -33VR,1-33 VR,1-33VR, 1-33VR,1-3 3VO,0-R9NH ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,N,0, | |
| 916 | 1-3BZO,1-1 55508,2/18 /2006 9:11 :24 PM,8/9 /2010 2:38 :27 PM,1-1 S47,1-1RWR ,2/18/2006 3:15:00 P M,2/18/200 6 9:15:00 PM,FP,Bala nce Inquir y,Payment History,Cl osed,Direc t Call,FP Fulfillmen t,VET REQU ESTED HI 2 005. MAILE D NOI,3-Me dium,1-2VB Y,1-2VBY,1 -2VBY,1-2V BY,1-2VBY, 1-2VBY,1-2 VBY,1-2VBY ,1-2VBY,1- 2VDZ,1-2VD Z,1-2VDZ,1 -2VDZ,1-2V DZ,1-2VBY, 0-R9NH,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,N,3, | |
| 917 | 1-3C15,1-1 55561,2/18 /2006 9:17 :08 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 3:22:50 P M,2/18/200 6 9:22:50 PM,FP,DMC/ TOP,Explai ned Offset Process,C losed,Dire ct Call,FP Answered Question,U sed KB to assist in explaining offset pr ogram and gave TOP a mount.,3-M edium,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY9,1-2 WY9,1-2WY6 ,0-R9NH,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,N,2, | |
| 918 | 1-3BR0,1-1 55196,2/18 /2006 9:17 :32 PM,2/1 8/2006 9:1 9:56 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 3:19 :41 PM,2/1 8/2006 9:1 9:41 PM,FP ,Balance I nquiry,Pay ment Histo ry,Closed, Direct Cal l,FP Fulfi llment,lhf ,3-Medium, 1-3BU2,1-3 BU2,1-3BU2 ,1-3BU2,1- 3BU2,1-3BU 2,1-3BU2,1 -3BU2,1-3B U2,1-3BU5, 1-3BU5,1-3 BU5,1-3BU5 ,1-3BU5,1- 3BU2,0-R9N H,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,1-1 4-5,1-14-5 ,1-14-5,N, 1, | |
| 919 | 1-3C2J,1-1 55611,2/18 /2006 9:24 :41 PM,2/1 8/2006 9:2 6:33 PM,1- 1S9N,1-1S9 N,1-1S9N,1 -1S9N,2/18 /2006 3:26 :29 PM,2/1 8/2006 9:2 6:29 PM,FP ,DMC/TOP,E xplained O ffset Proc ess,Closed ,Direct Ca ll,FP Answ ered Quest ion,Explai ned TOP le tter - ent ered insur ance into buffer.,3- Medium,1-3 67U,1-367U ,1-367U,1- 367U,1-367 U,1-367U,1 -367U,1-36 7U,1-367U, 1-367X,1-3 67X,1-367X ,1-367X,1- 367X,1-367 U,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,1, | |
| 920 | 1-3C2V,1-1 55623,2/18 /2006 9:25 :39 PM,2/1 8/2006 9:3 1:33 PM,1- 1SP0,1-1SP 0,1-1SP0,1 -1SP0,2/18 /2006 3:30 :34 PM,2/1 8/2006 9:3 0:34 PM,FP ,Copay Adj ustment,Co pay Adjust ment,Close d,Direct C all,FP Ema il / MCCF, 3-Medium,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374U,1 -374U,1-37 4U,1-374U, 1-374U,1-3 74R,0-R9NH ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,N,3, | |
| 921 | 1-3C17,1-1 55563,2/18 /2006 9:26 :10 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 3:22:50 P M,2/18/200 6 9:26:10 PM,FP,Insu rance,Upda te Policy Informatio n,Closed,D irect Call ,FP Answer ed Questio n,Used KB to assist in explain ing offset program a nd gave TO P amount. | |
| 922 | Updated in surance in formation per contac t's reques t.,3-Mediu m,1-2WY6,1 -2WY6,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 9,1-2WY9,1 -2WY9,1-2W Y9,1-2WY9, 1-2WY6,0-R 9NH,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, 1-14-35,N, 1, | |
| 923 | 1-3C2N,1-1 55615,2/18 /2006 9:30 :49 PM,2/1 8/2006 9:3 4:18 PM,1- 1S9N,1-1S9 N,1-1S9N,1 -1S9N,2/18 /2006 3:34 :13 PM,2/1 8/2006 9:3 4:13 PM,FP ,Means Tes t,Expired, Closed,Dir ect Call,F P Fulfillm ent,MT exp ired - req uest sent to mailroo m.,3-Mediu m,1-3C2P,1 -3C2P,1-3C 2P,1-3C2P, 1-3C2P,1-3 C2P,1-3C2P ,1-3C2P,1- 3C2P,1-3C2 S,1-3C2S,1 -3C2S,1-3C 2S,1-3C2S, 1-3C2P,0-R 9NH,1-14-8 8,1-14-88, 1-14-88,1- 14-88,1-14 -88,1-14-8 8,1-14-88, 1-14-88,N, 3, | |
| 924 | 1-3C19,1-1 55565,2/18 /2006 9:33 :48 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 3:58:40 P M,2/18/200 6 9:58:40 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY6,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY9,1-2WY9 ,1-2WY9,1- 2WY9,1-2WY 9,1-2WY6,0 -R9NH,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, N,3, | |
| 925 | 1-3C5V,1-1 55731,2/18 /2006 9:48 :05 PM,8/9 /2010 2:42 :05 PM,1-1 T03,1-1RWR ,2/18/2006 3:58:15 P M,2/18/200 6 9:58:15 PM,FP,Mean s Test,Exp ired,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY6,1-2W Y6,1-2WY6, 1-2WY6,1-2 WY9,1-2WY9 ,1-2WY9,1- 2WY9,1-2WY 9,1-2WY6,0 -R9NH,1-14 -35,1-14-3 5,1-14-35, 1-14-35,1- 14-35,1-14 -35,1-14-3 5,1-14-35, N,2, | |
| 926 | 1-3C7S,1-1 55800,2/18 /2006 10:0 2:29 PM,8/ 9/2010 2:4 2:05 PM,1- 1T03,1-1RW R,2/18/200 6 4:10:33 PM,2/18/20 06 10:10:3 3 PM,FP,Me ans Test,E xpired,Clo sed,Direct Call,FP A nswered Qu estion,Con tact said his Means Test expir ed.,3-Medi um,1-2WY6, 1-2WY6,1-2 WY6,1-2WY6 ,1-2WY6,1- 2WY6,1-2WY 6,1-2WY6,1 -2WY6,1-2W Y9,1-2WY9, 1-2WY9,1-2 WY9,1-2WY9 ,1-2WY6,0- R9NH,1-14- 33,1-14-33 ,1-14-33,1 -14-33,1-1 4-33,1-14- 33,1-14-33 ,1-14-33,N ,4, | |
| 927 | 1-3C8D,1-1 55821,2/18 /2006 11:1 8:47 PM,2/ 18/2006 11 :23:22 PM, 1-1SWZ,1-1 SWZ,1-1SWZ ,1-1SWZ,2/ 18/2006 5: 23:08 PM,2 /18/2006 1 1:23:08 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,DMC /TOP expla ined,3-Med ium,1-3AJT ,1-3AJT,1- 3AJT,1-3AJ T,1-3AJT,1 -3AJT,1-3A JT,1-3AJT, 1-3AJT,1-3 AJW,1-3AJW ,1-3AJW,1- 3AJW,1-3AJ W,1-3AJT,0 -R9NH,1-1X 1O,1-1X1O, 1-1X1O,1-1 X1O,1-1X1O ,1-1X1O,1- 1X1O,1-1X1 O,N,3, | |
| 928 | 1-3C8F,1-1 55823,2/18 /2006 11:2 4:12 PM,2/ 18/2006 11 :24:12 PM, 1-1SWZ,1-1 SWZ,1-1SWZ ,1-1SWZ,2/ 18/2006 5: 23:08 PM,2 /18/2006 1 1:24:12 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, Updated in surance,3- Medium,1-3 AJT,1-3AJT ,1-3AJT,1- 3AJT,1-3AJ T,1-3AJT,1 -3AJT,1-3A JT,1-3AJT, 1-3AJW,1-3 AJW,1-3AJW ,1-3AJW,1- 3AJW,1-3AJ T,0-R9NH,1 -1X1O,1-1X 1O,1-1X1O, 1-1X1O,1-1 X1O,1-1X1O ,1-1X1O,1- 1X1O,N,0, | |
| 929 | 1-3C8J,1-1 55827,2/18 /2006 11:2 6:56 PM,2/ 18/2006 11 :26:56 PM, 1-1SWZ,1-1 SWZ,1-1SWZ ,1-1SWZ,2/ 18/2006 5: 26:56 PM,2 /18/2006 1 1:26:56 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,Exp lained the DMC/TOP,3 -Medium,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIM,1-2VIM ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIZ,1 -2VIZ,1-2V IM,0-R9NH, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,N,0, | |
| 930 | 1-3C8L,1-1 55829,2/18 /2006 11:2 7:20 PM,2/ 18/2006 11 :27:42 PM, 1-1SWZ,1-1 SWZ,1-1SWZ ,1-1SWZ,2/ 18/2006 5: 26:56 PM,2 /18/2006 1 1:27:39 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, Updated In s,3-Medium ,1-2VIM,1- 2VIM,1-2VI M,1-2VIM,1 -2VIM,1-2V IM,1-2VIM, 1-2VIM,1-2 VIM,1-2VIZ ,1-2VIZ,1- 2VIZ,1-2VI Z,1-2VIZ,1 -2VIM,0-R9 NH,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,1 -14-67,N,1 , | |
| 931 | 1-3C8X,1-1 55841,2/18 /2006 11:2 9:06 PM,2/ 18/2006 11 :29:06 PM, 1-1T13,1-1 T13,1-1T13 ,1-1T13,2/ 18/2006 5: 29:06 PM,2 /18/2006 1 1:29:06 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,exp lained pro cess,3-Med ium,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74U,1-374U ,1-374U,1- 374U,1-374 U,1-374R,0 -R9NH,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, N,0, | |
| 932 | 1-3C8Z,1-1 55843,2/18 /2006 11:2 9:50 PM,2/ 18/2006 11 :29:50 PM, 1-1T13,1-1 T13,1-1T13 ,1-1T13,2/ 18/2006 5: 29:06 PM,2 /18/2006 1 1:29:50 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, update ins urance,3-M edium,1-37 4R,1-374R, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374U,1-37 4U,1-374U, 1-374U,1-3 74U,1-374R ,0-R9NH,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,N,0, | |
| 933 | 1-3C8N,1-1 55831,2/18 /2006 11:2 9:52 PM,2/ 18/2006 11 :51:15 PM, 1-1RXH,1-1 RXH,1-1RXH ,1-1RXH,2/ 18/2006 5: 51:09 PM,2 /18/2006 1 1:51:09 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74R,1-374R ,1-374R,1- 374R,1-374 R,1-374U,1 -374U,1-37 4U,1-374U, 1-374U,1-3 74R,0-R9NH ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,N,1, | |
| 934 | 1-3C8Q,1-1 55834,2/18 /2006 11:3 7:01 PM,2/ 18/2006 11 :37:01 PM, 1-1RXH,1-1 RXH,1-1RXH ,1-1RXH,2/ 18/2006 5: 37:01 PM,2 /18/2006 1 1:37:01 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,3-M edium,1-3C 8S,1-3C8S, 1-3C8S,1-3 C8S,1-3C8S ,1-3C8S,1- 3C8S,1-3C8 S,1-3C8S,1 -3C8V,1-3C 8V,1-3C8V, 1-3C8V,1-3 C8V,1-3C8S ,0-R9NH,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,1-1 4-9,N,0, | |
| 935 | 1-3C9R,1-1 55871,2/18 /2006 11:3 8:17 PM,2/ 18/2006 11 :38:17 PM, 1-1RXH,1-1 RXH,1-1RXH ,1-1RXH,2/ 18/2006 5: 37:01 PM,2 /18/2006 1 1:38:17 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -3C8S,1-3C 8S,1-3C8S, 1-3C8S,1-3 C8S,1-3C8S ,1-3C8S,1- 3C8S,1-3C8 S,1-3C8V,1 -3C8V,1-3C 8V,1-3C8V, 1-3C8V,1-3 C8S,0-R9NH ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,1-14 -9,1-14-9, 1-14-9,N,0 , | |
| 936 | 1-3C9J,1-1 55863,2/18 /2006 11:3 8:30 PM,2/ 18/2006 11 :38:30 PM, 1-1T13,1-1 T13,1-1T13 ,1-1T13,2/ 18/2006 5: 38:30 PM,2 /18/2006 1 1:38:30 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,tes t,3-Medium ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74R,1-374U ,1-374U,1- 374U,1-374 U,1-374U,1 -374R,0-R9 NH,1-14-54 ,1-14-54,1 -14-54,1-1 4-54,1-14- 54,1-14-54 ,1-14-54,1 -14-54,N,0 , | |
| 937 | 1-3C9L,1-1 55865,2/18 /2006 11:3 9:12 PM,2/ 18/2006 11 :39:12 PM, 1-1T13,1-1 T13,1-1T13 ,1-1T13,2/ 18/2006 5: 38:30 PM,2 /18/2006 1 1:39:12 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, test,3-Med ium,1-374R ,1-374R,1- 374R,1-374 R,1-374R,1 -374R,1-37 4R,1-374R, 1-374R,1-3 74U,1-374U ,1-374U,1- 374U,1-374 U,1-374R,0 -R9NH,1-14 -54,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,1-14-54, N,0, | |
| 938 | 1-3CBZ,1-1 55951,2/18 /2006 11:4 3:23 PM,2/ 18/2006 11 :55:39 PM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,2/ 18/2006 5: 53:08 PM,2 /18/2006 1 1:53:08 PM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Answ ered Prior ity Group question., 3-Medium,1 -2WVX,1-2W VX,1-2WVX, 1-2WVX,1-2 WVX,1-2WVX ,1-2WVX,1- 2WVX,1-2WV X,1-2WW0,1 -2WW0,1-2W W0,1-2WW0, 1-2WW0,1-2 WVX,0-R9NH ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,N,2, | |
| 939 | 1-3CCJ,1-1 55971,2/18 /2006 11:4 4:11 PM,2/ 18/2006 11 :51:11 PM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,2/ 18/2006 5: 50:17 PM,2 /18/2006 1 1:50:17 PM ,FP,Compla int,Health Care/VA S taff,Close d,Direct C all,FP Ful fillment,V et called about rx s ent that h e did not want and s aid he was returning . KB scrip t read. Q1 0187 - INF O: Credit for Return ed Medicat ions. Vet said he wi ll return meds anywa y as he do es not wan t them. V et very up set and en ded the ca ll. NOI,3- Medium,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8N,1-398N, 1-398Q,1-3 98Q,1-398Q ,1-398Q,1- 398Q,1-398 N,0-R9NH,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,N,2, | |
| 940 | 1-3CDN,1-1 56011,2/18 /2006 11:4 4:59 PM,2/ 18/2006 11 :49:57 PM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,2/ 18/2006 5: 47:38 PM,2 /18/2006 1 1:47:38 PM ,FP,DMC/TO P,Closed,D irect Call ,FP Answer ed Questio n,Called t o check ba lance. Wi ll pay 6.4 9 to avoid offset.,3 -Medium,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQE,1- 2WQE,1-2WQ E,1-2WQE,1 -2WQE,1-2W QB,0-R9NH, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,1-14 -86,N,2, | |
| 941 | 1-3CB7,1-1 55923,2/18 /2006 11:4 5:43 PM,2/ 18/2006 11 :48:57 PM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,2/ 18/2006 5: 48:51 PM,2 /18/2006 1 1:48:51 PM ,FP,Insura nce,Non-Bi llable,Clo sed,Direct Call,FP F ulfillment ,Vet recei ved bill f or Rx not wanted. St ates he ha s returned the Rx an d will not pay anoth er penny. Read KB fo r returned Rx credit . NOI.,3-M edium,1-39 8N,1-398N, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398Q,1-39 8Q,1-398Q, 1-398Q,1-3 98Q,1-398N ,0-R9NH,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,N,1, | |
| 942 | 1-3CAV,1-1 55911,2/18 /2006 11:4 6:17 PM,2/ 18/2006 11 :54:37 PM, 1-1RR9,1-1 RR9,1-1RR9 ,1-1RR9,2/ 18/2006 5: 54:34 PM,2 /18/2006 1 1:54:34 PM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQE,1-2WQ E,1-2WQE,1 -2WQE,1-2W QE,1-2WQB, 0-R9NH,1-1 X1O,1-1X1O ,1-1X1O,1- 1X1O,1-1X1 O,1-1X1O,1 -1X1O,1-1X 1O,N,8, | |
| 943 | 1-3CBP,1-1 55941,2/18 /2006 11:4 7:49 PM,2/ 18/2006 11 :47:49 PM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 5: 47:49 PM,2 /18/2006 1 1:47:49 PM ,FP,Pharma cy,Unwante d Meds,Clo sed,Direct Call,FP A nswered Qu estion,vet wanted to return me ds read kb ,3-Medium, 1-3CBR,1-3 CBR,1-3CBR ,1-3CBR,1- 3CBR,1-3CB R,1-3CBR,1 -3CBR,1-3C BR,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-3CBR, 0-R9NH,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,N,0, | |
| 944 | 1-3CD3,1-1 55991,2/18 /2006 11:4 9:08 PM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,2/18/200 6 5:54:18 PM,2/18/20 06 11:54:1 8 PM,FP,Ba lance Inqu iry,Accoun t Balance, Closed,Pho ne,FP Answ ered Quest ion,VNA-Ve ts wife ca lled in ha d question s about th e balance, 3-Medium,1 -2WPJ,1-2W PJ,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPM,1 -2WPM,1-2W PM,1-2WPM, 1-2WPM,1-2 WPJ,0-R9NH ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,N,2, | |
| 945 | 1-3CCD,1-1 55965,2/18 /2006 11:5 0:47 PM,2/ 19/2006 12 :02:07 AM, 1-1RU3,1-1 RU3,1-1RU3 ,1-1RU3,2/ 18/2006 5: 59:54 PM,2 /18/2006 1 1:59:54 PM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Ques tions on t he procedu re that wa s done, ex plained va ild charge ,3-Medium, 1-3CCF,1-3 CCF,1-3CCF ,1-3CCF,1- 3CCF,1-3CC F,1-3CCF,1 -3CCF,1-3C CF,1-3CCI, 1-3CCI,1-3 CCI,1-3CCI ,1-3CCI,1- 3CCF,0-R9N H,N,2, | |
| 946 | 1-3CA1,1-1 55881,2/18 /2006 11:5 0:49 PM,2/ 19/2006 12 :02:41 AM, 1-1SR5,1-1 SR5,1-1SR5 ,1-1SR5,2/ 18/2006 6: 02:17 PM,2 /19/2006 1 2:02:17 AM ,FP,Insura nce,Charge s Submit/W rong Carri er,Closed, Direct Cal l,FP Email / MCCF,Ve t stated t hat incorr ect insura nce was bi lled for t he service s and shou ld be bill ed to care mark.,3-Me dium,1-3CA 3,1-3CA3,1 -3CA3,1-3C A3,1-3CA3, 1-3CA3,1-3 CA3,1-3CA3 ,1-3CA3,1- 3CA6,1-3CA 6,1-3CA6,1 -3CA6,1-3C A6,1-3CA3, 0-R9NH,1-1 4-56,1-14- 56,1-14-56 ,1-14-56,1 -14-56,1-1 4-56,1-14- 56,1-14-56 ,N,1, | |
| 947 | 1-3CA8,1-1 55888,2/18 /2006 11:5 0:53 PM,2/ 19/2006 1: 06:23 AM,1 -1SR5,1-1S R5,1-1SR5, 1-1SR5,2/1 8/2006 7:0 2:51 PM,2/ 19/2006 1: 02:51 AM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,VET IN QUIRE BALA NCE ON THE ACCT.,3-M edium,1-3A NO,1-3ANO, 1-3ANO,1-3 ANO,1-3ANO ,1-3ANO,1- 3ANO,1-3AN O,1-3ANO,1 -3AQ9,1-3A Q9,1-3AQ9, 1-3AQ9,1-3 AQ9,1-3ANO ,0-R9NH,1- 14-46,1-14 -46,1-14-4 6,1-14-46, 1-14-46,1- 14-46,1-14 -46,1-14-4 6,N,2, | |
| 948 | 1-3CER,1-1 56051,2/18 /2006 11:5 0:56 PM,2/ 18/2006 11 :54:03 PM, 1-1SVV,1-1 SVV,1-1SVV ,1-1SVV,2/ 18/2006 5: 54:00 PM,2 /18/2006 1 1:54:00 PM ,FP,Means Test,Expir ed,Closed, Direct Cal l,FP Fulfi llment,,lb jhvi/ygvi xctyujfghj fg.jcghjgy jk.gfyi,3- Medium,1-3 5AZ,1-35AZ ,1-35AZ,1- 35AZ,1-35A Z,1-35AZ,1 -35AZ,1-35 AZ,1-35AZ, 1-35B2,1-3 5B2,1-35B2 ,1-35B2,1- 35B2,1-35A Z,0-R9NH,1 -14-2,1-14 -2,1-14-2, 1-14-2,1-1 4-2,1-14-2 ,1-14-2,1- 14-2,N,3, | |
| 949 | 1-3CB9,1-1 55925,2/18 /2006 11:5 1:15 PM,2/ 18/2006 11 :56:07 PM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,2/ 18/2006 5: 55:57 PM,2 /18/2006 1 1:55:57 PM ,FP,Transf erred Call s,Agent Ca shier,Clos ed,Direct Call,FP Tr ansfer Cal l,VNN. Vet calling t o make CC payment. P rovided ph one number and confe renced cal l. NOI.,3- Medium,1-3 CAD,1-3CAD ,1-3CAD,1- 3CAD,1-3CA D,1-3CAD,1 -3CAD,1-3C AD,1-3CAD, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-3CAD,0-R 9NH,1-14-8 5,1-14-85, 1-14-85,1- 14-85,1-14 -85,1-14-8 5,1-14-85, 1-14-85,N, 1, | |
| 950 | 1-3CAX,1-1 55913,2/18 /2006 11:5 3:10 PM,2/ 18/2006 11 :58:02 PM, 1-1RR9,1-1 RR9,1-1RR9 ,1-1RR9,2/ 18/2006 5: 56:52 PM,2 /18/2006 1 1:56:52 PM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,3-Me dium,1-39Y X,1-39YX,1 -39YX,1-39 YX,1-39YX, 1-39YX,1-3 9YX,1-39YX ,1-39YX,1- 3AA4,1-3AA 4,1-3AA4,1 -3AA4,1-3A A4,1-39YX, 0-R9NH,1-1 4-0,1-14-0 ,1-14-0,1- 14-0,1-14- 0,1-14-0,1 -14-0,1-14 -0,N,4, | |
| 951 | 1-3CDS,1-1 56016,2/18 /2006 11:5 3:34 PM,2/ 18/2006 11 :53:34 PM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,2/ 18/2006 5: 53:34 PM,2 /18/2006 1 1:53:34 PM ,FP,Balanc e Inquiry, Closed,Dir ect Call,F P Answered Question, Balance fr om vista i s 21.,3-Me dium,1-3CD U,1-3CDU,1 -3CDU,1-3C DU,1-3CDU, 1-3CDU,1-3 CDU,1-3CDU ,1-3CDU,1- 3CGF,1-3CG F,1-3CGF,1 -3CGF,1-3C GF,1-3CDU, 0-R9NH,1-1 4-73,1-14- 73,1-14-73 ,1-14-73,1 -14-73,1-1 4-73,1-14- 73,1-14-73 ,N,0, | |
| 952 | 1-3CFB,1-1 56071,2/18 /2006 11:5 4:01 PM,2/ 18/2006 11 :57:45 PM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,2/ 18/2006 5: 57:30 PM,2 /18/2006 1 1:57:30 PM ,FP,Credit Card Veri fication,C losed,Dire ct Call,FP Transfer Call,Vet w anted to m ake a CC p ayemt ovr the phone. Transferd the call. ,3-Medium, 1-3CAD,1-3 CAD,1-3CAD ,1-3CAD,1- 3CAD,1-3CA D,1-3CAD,1 -3CAD,1-3C AD,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-3CAD, 0-R9NH,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,N,1, | |
| 953 | 1-3CH1,1-1 56133,2/18 /2006 11:5 4:57 PM,2/ 19/2006 12 :11:58 AM, 1-1SVV,1-1 SVV,1-1SVV ,1-1SVV,2/ 18/2006 6: 11:38 PM,2 /19/2006 1 2:11:38 AM ,FP,Transf erred Call s,Agent Ca shier,Clos ed,Direct Call,FP Tr ansfer Cal l,Wants to pay bill with credi t card;lin e busy,3-M edium,1-3C AD,1-3CAD, 1-3CAD,1-3 CAD,1-3CAD ,1-3CAD,1- 3CAD,1-3CA D,1-3CAD,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,1 -3CAD,0-R9 NH,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,N,2 , | |
| 954 | 1-3CD8,1-1 55996,2/18 /2006 11:5 5:39 PM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,2/18/200 6 6:06:50 PM,2/19/20 06 12:06:5 0 AM,FP,Co pay Adjust ment,Copay Adjustmen t,Closed,D irect Call ,FP Email / MCCF,Vet called in stated th at he wasn t ata cer tain DOS. CR stated would send a case fo r possible removal., 3-Medium,1 -3CDA,1-3C DA,1-3CDA, 1-3CDA,1-3 CDA,1-3CDA ,1-3CDA,1- 3CDA,1-3CD A,1-3CK1,1 -3CK1,1-3C K1,1-3CK1, 1-3CK1,1-3 CDA,0-R9NH ,1-14-5,1- 14-5,1-14- 5,1-14-5,1 -14-5,1-14 -5,1-14-5, 1-14-5,N,2 , | |
| 955 | 1-3CAB,1-1 55891,2/18 /2006 11:5 5:40 PM,2/ 18/2006 11 :55:40 PM, 1-1RRV,1-1 RRV,1-1RRV ,1-1RRV,2/ 18/2006 5: 55:40 PM,2 /18/2006 1 1:55:40 PM ,FP,Credit Card Veri fication,S erved Area ,Closed,Di rect Call, FP Transfe r Call,Vet eran wante d to make c.c paymen t gave 800 # and conf erenced ca ll to agen t cashier. NOI,3-Med ium,1-3CAD ,1-3CAD,1- 3CAD,1-3CA D,1-3CAD,1 -3CAD,1-3C AD,1-3CAD, 1-3CAD,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,1-3 CAD,0-R9NH ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,N,0, | |
| 956 | 1-3CDD,1-1 56001,2/18 /2006 11:5 6:16 PM,2/ 18/2006 11 :57:09 PM, 1-1SSG,1-1 SSG,1-1SSG ,1-1SSG,2/ 18/2006 5: 56:57 PM,2 /18/2006 1 1:56:57 PM ,FP,Pharma cy,Unwante d Meds,Clo sed,Direct Call,FP A nswered Qu estion,Rea d KB regar ding retur ned RX's., 3-Medium,1 -398N,1-39 8N,1-398N, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398Q,1 -398Q,1-39 8Q,1-398Q, 1-398Q,1-3 98N,0-R9NH ,1-14-60,1 -14-60,1-1 4-60,1-14- 60,1-14-60 ,1-14-60,1 -14-60,1-1 4-60,N,1, | |
| 957 | 1-3CGH,1-1 56113,2/18 /2006 11:5 6:45 PM,2/ 19/2006 12 :01:20 AM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,2/ 18/2006 5: 58:52 PM,2 /18/2006 1 1:58:52 PM ,FP,Balanc e Inquiry, Payment Hi story,Clos ed,Direct Call,FP Fu lfillment, Mailed 200 5 payment history re port. Gav e total of 176.06,3- Medium,1-3 CGJ,1-3CGJ ,1-3CGJ,1- 3CGJ,1-3CG J,1-3CGJ,1 -3CGJ,1-3C GJ,1-3CGJ, 1-3CGM,1-3 CGM,1-3CGM ,1-3CGM,1- 3CGM,1-3CG J,0-R9NH,1 -14-46,1-1 4-46,1-14- 46,1-14-46 ,1-14-46,1 -14-46,1-1 4-46,1-14- 46,N,1, | |
| 958 | 1-3CC1,1-1 55953,2/18 /2006 11:5 7:16 PM,2/ 19/2006 12 :10:16 AM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,2/ 18/2006 6: 10:04 PM,2 /19/2006 1 2:10:04 AM ,FP,Balanc e Inquiry, Partial Pa yment,Clos ed,Direct Call,FP An swered Que stion,Call er stating a partial payment w as made by mistake a nd wanted to know if the rest of pmt sho uld be sen t in now. Advised to send pmt now. NOI,3 -Medium,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQE,1- 2WQE,1-2WQ E,1-2WQE,1 -2WQE,1-2W QB,0-R9NH, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,1-14 -86,N,3, | |
| 959 | 1-3CDF,1-1 56003,2/18 /2006 11:5 7:18 PM,2/ 19/2006 12 :01:13 AM, 1-1SSG,1-1 SSG,1-1SSG ,1-1SSG,2/ 18/2006 5: 56:57 PM,2 /19/2006 1 2:01:11 AM ,FP,Hardsh ip/Waiver, Initial Re quest,Clos ed,Direct Call,FP Fu lfillment, Mailed Wai ver.,3-Med ium,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8N,1-398N, 1-398N,1-3 98Q,1-398Q ,1-398Q,1- 398Q,1-398 Q,1-398N,0 -R9NH,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, N,3, | |
| 960 | 1-3CCL,1-1 55973,2/18 /2006 11:5 7:30 PM,2/ 19/2006 12 :07:00 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,2/ 18/2006 6: 06:23 PM,2 /19/2006 1 2:06:23 AM ,FP,Means Test,Close d,Direct C all,FP Ful fillment,P riority gr oup reques t. 8c. Ca p req. KB: Q10192 - INFO: Medi cation Cop ayments,3- Medium,1-2 WVX,1-2WVX ,1-2WVX,1- 2WVX,1-2WV X,1-2WVX,1 -2WVX,1-2W VX,1-2WVX, 1-2WW0,1-2 WW0,1-2WW0 ,1-2WW0,1- 2WW0,1-2WV X,0-R9NH,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,N,2, | |
| 961 | 1-3CHT,1-1 56161,2/18 /2006 11:5 7:34 PM,2/ 18/2006 11 :57:34 PM, 1-1RXH,1-1 RXH,1-1RXH ,1-1RXH,2/ 18/2006 5: 57:34 PM,2 /18/2006 1 1:57:34 PM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,EXP LAINED TOP ,3-Medium, 1-2VHT,1-2 VHT,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VHT,1-2V HT,1-2VIG, 1-2VIG,1-2 VIG,1-2VIG ,1-2VIG,1- 2VHT,0-R9N H,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,N,0, | |
| 962 | 1-3CID,1-1 56181,2/18 /2006 11:5 7:57 PM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,2/18/200 6 6:32:04 PM,2/19/20 06 12:32:0 4 AM,FP,Ba lance Inqu iry,Accoun t Balance, Closed,Dir ect Call,F P Answered Question, FAP=0,3-Me dium,1-3AN O,1-3ANO,1 -3ANO,1-3A NO,1-3ANO, 1-3ANO,1-3 ANO,1-3ANO ,1-3ANO,1- 3AQ9,1-3AQ 9,1-3AQ9,1 -3AQ9,1-3A Q9,1-3ANO, 0-R9NH,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,N,4, | |
| 963 | 1-3CEP,1-1 56049,2/18 /2006 11:5 8:14 PM,2/ 19/2006 12 :16:32 AM, 1-1RT8,1-1 RT8,1-1RT8 ,1-1RT8,2/ 18/2006 6: 09:45 PM,2 /19/2006 1 2:09:45 AM ,FP,Balanc e Inquiry, Partial Pa yment,Clos ed,Direct Call,FP An swered Que stion,Vet called in to pay via cc, trans ferred to fac.,3-Med ium,1-3CIP ,1-3CIP,1- 3CIP,1-3CI P,1-3CIP,1 -3CIP,1-3C IP,1-3CIP, 1-3CIP,1-3 CIS,1-3CIS ,1-3CIS,1- 3CIS,1-3CI S,1-3CIP,0 -R9NH,1-14 -85,1-14-8 5,1-14-85, 1-14-85,1- 14-85,1-14 -85,1-14-8 5,1-14-85, N,2, | |
| 964 | 1-3CHV,1-1 56163,2/18 /2006 11:5 8:19 PM,2/ 18/2006 11 :58:19 PM, 1-1RXH,1-1 RXH,1-1RXH ,1-1RXH,2/ 18/2006 5: 57:34 PM,2 /18/2006 1 1:58:19 PM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, EXPLAINED INSURE,3-M edium,1-2V HT,1-2VHT, 1-2VHT,1-2 VHT,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VIG,1-2V IG,1-2VIG, 1-2VIG,1-2 VIG,1-2VHT ,0-R9NH,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,N,0, | |
| 965 | 1-3CBU,1-1 55946,2/18 /2006 11:5 9:02 PM,2/ 19/2006 12 :06:27 AM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 6: 04:54 PM,2 /19/2006 1 2:04:54 AM ,FP,Transf erred Call s,Agent Ca shier,Clos ed,Direct Call,FP Tr ansfer Cal l,3-Medium ,1-3CBW,1- 3CBW,1-3CB W,1-3CBW,1 -3CBW,1-3C BW,1-3CBW, 1-3CBW,1-3 CBW,1-3CL5 ,1-3CL5,1- 3CL5,1-3CL 5,1-3CL5,1 -3CBW,0-R9 NH,1-14-51 ,1-14-51,1 -14-51,1-1 4-51,1-14- 51,1-14-51 ,1-14-51,1 -14-51,N,3 , | |
| 966 | 1-3CIX,1-1 56201,2/18 /2006 11:5 9:07 PM,2/ 19/2006 1: 44:05 AM,1 -1SO6,1-1S O6,1-1SO6, 1-1SO6,2/1 8/2006 7:4 3:56 PM,2/ 19/2006 1: 43:56 AM,F P,Credit C ard Verifi cation,Ser ved Area,C losed,Dire ct Call,FP Transfer Call,3-Med ium,1-2VBY ,1-2VBY,1- 2VBY,1-2VB Y,1-2VBY,1 -2VBY,1-2V BY,1-2VBY, 1-2VBY,1-2 VDZ,1-2VDZ ,1-2VDZ,1- 2VDZ,1-2VD Z,1-2VBY,0 -R9NH,1-14 -85,1-14-8 5,1-14-85, 1-14-85,1- 14-85,1-14 -85,1-14-8 5,1-14-85, N,2, | |
| 967 | 1-3CF1,1-1 56061,2/18 /2006 11:5 9:10 PM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,2/18/200 6 6:12:44 PM,2/19/20 06 12:12:4 4 AM,FP,Ph armacy,Clo sed,Direct Call,FP A nswered Qu estion,spo ke to vets wife and explained pharmacy c harges,3-M edium,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQE,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQB ,0-R9NH,1- 14-86,1-14 -86,1-14-8 6,1-14-86, 1-14-86,1- 14-86,1-14 -86,1-14-8 6,N,4, | |
| 968 | 1-3CI3,1-1 56171,2/18 /2006 11:5 9:46 PM,2/ 18/2006 11 :59:46 PM, 1-1S09,1-1 S09,1-1S09 ,1-1S09,2/ 18/2006 5: 59:46 PM,2 /18/2006 1 1:59:46 PM ,FP,Pharma cy,Closed, Direct Cal l,FP Answe red Questi on,veteran said he r eceived un wanted rx & he will not pay fo r rx/I rea d KB credi t for retu rned rx/ve teran said he will n ot pay & h ung up,3-M edium,1-39 8N,1-398N, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398Q,1-39 8Q,1-398Q, 1-398Q,1-3 98Q,1-398N ,0-R9NH,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,N,0, | |
| 969 | 1-3CAZ,1-1 55915,2/18 /2006 11:5 9:53 PM,8/ 9/2010 2:4 0:50 PM,1- 1RR9,1-1RW R,1-1RR9,1 -1RR9,2/18 /2006 6:07 :41 PM,2/1 9/2006 12: 07:41 AM,F P,Repaymen t Plan,Mai led to Vet eran,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,0-R9NH ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,N,3, | |
| 970 | 1-3CBB,1-1 55927,2/19 /2006 12:0 0:31 AM,2/ 19/2006 12 :03:32 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,2/ 18/2006 6: 03:25 PM,2 /19/2006 1 2:03:25 AM ,FP,Repaym ent Plan,M ailed to V eteran,Clo sed,Direct Call,FP F ulfillment ,NOK. Vet' s wife Wan da calling for repay ment plan. Read KB. Agreed to make $100 payment. G ave curren t balance. NOI.,3-Me dium,1-3CB D,1-3CBD,1 -3CBD,1-3C BD,1-3CBD, 1-3CBD,1-3 CBD,1-3CBD ,1-3CBD,1- 3CJS,1-3CJ S,1-3CJS,1 -3CJS,1-3C JS,1-3CBD, 0-R9NH,1-1 4-44,1-14- 44,1-14-44 ,1-14-44,1 -14-44,1-1 4-44,1-14- 44,1-14-44 ,N,1, | |
| 971 | 1-3CAG,1-1 55896,2/19 /2006 12:0 1:36 AM,2/ 19/2006 12 :07:21 AM, 1-1RRV,1-1 RRV,1-1RRV ,1-1RRV,2/ 18/2006 6: 07:01 PM,2 /19/2006 1 2:07:01 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Want ed bal inq . FAP sho wed 6.49. Wife shor ted her ch eck accide ntly. NOI, 3-Medium,1 -2WQB,1-2W QB,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQE,1 -2WQE,1-2W QE,1-2WQE, 1-2WQE,1-2 WQB,0-R9NH ,1-14-86,1 -14-86,1-1 4-86,1-14- 86,1-14-86 ,1-14-86,1 -14-86,1-1 4-86,N,4, | |
| 972 | 1-3CFV,1-1 56091,2/19 /2006 12:0 2:16 AM,2/ 19/2006 12 :02:16 AM, 1-1SIC,1-1 SIC,1-1SIC ,1-1SIC,2/ 18/2006 6: 02:16 PM,2 /19/2006 1 2:02:16 AM ,FP,Pharma cy,Unwante d Meds,Clo sed,Direct Call,FP A nswered Qu estion,Acc essed KB - Returned Medication s. Vet wan ting credi t for medi cations.,3 -Medium,1- 3B7A,1-3B7 A,1-3B7A,1 -3B7A,1-3B 7A,1-3B7A, 1-3B7A,1-3 B7A,1-3B7A ,1-3B7D,1- 3B7D,1-3B7 D,1-3B7D,1 -3B7D,1-3B 7A,0-R9NH, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,N,0, | |
| 973 | 1-3CC3,1-1 55955,2/19 /2006 12:0 2:19 AM,2/ 19/2006 12 :02:19 AM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 974 | 1-3CGO,1-1 56120,2/19 /2006 12:0 2:23 AM,2/ 19/2006 12 :04:33 AM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,2/ 18/2006 6: 03:26 PM,2 /19/2006 1 2:03:26 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Bala nce is 14 per vista, 3-Medium,1 -3CKM,1-3C KM,1-3CKM, 1-3CKM,1-3 CKM,1-3CKM ,1-3CKM,1- 3CKM,1-3CK M,1-3CKP,1 -3CKP,1-3C KP,1-3CKP, 1-3CKP,1-3 CKM,0-R9NH ,1-14-53,1 -14-53,1-1 4-53,1-14- 53,1-14-53 ,1-14-53,1 -14-53,1-1 4-53,N,1, | |
| 975 | 1-3CKZ,1-1 56275,2/19 /2006 12:0 2:44 AM,2/ 19/2006 12 :02:44 AM, 1-1RQU,1-1 RQU,1-1RQU ,1-1RQU,Op en,Unassig ned,Direct Call,3-Me dium,1-3AA 6,1-3AA6,1 -3AA6,1-3A A6,1-3AA6, 1-3AA6,1-3 AA6,1-3AA6 ,1-3AA6,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,1- 3AA6,0-R9N H,N,0, | |
| 976 | 1-3CFX,1-1 56093,2/19 /2006 12:0 2:48 AM,2/ 19/2006 12 :05:43 AM, 1-1SIC,1-1 SIC,1-1SIC ,1-1SIC,2/ 18/2006 6: 02:16 PM,2 /19/2006 1 2:05:34 AM ,FP,Hardsh ip/Waiver, Initial Re quest,Clos ed,Direct Call,FP Fu lfillment, Mailed Har dship ltr. ,3-Medium, 1-3B7A,1-3 B7A,1-3B7A ,1-3B7A,1- 3B7A,1-3B7 A,1-3B7A,1 -3B7A,1-3B 7A,1-3B7D, 1-3B7D,1-3 B7D,1-3B7D ,1-3B7D,1- 3B7A,0-R9N H,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,N,1, | |
| 977 | 1-3CLP,1-1 56301,2/19 /2006 12:0 2:49 AM,2/ 19/2006 12 :09:54 AM, 1-1SR5,1-1 SR5,1-1SR5 ,1-1SR5,2/ 18/2006 6: 09:49 PM,2 /19/2006 1 2:09:49 AM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,Vet inquire o ffset on i ncome tax, 3-Medium,1 -3CLT,1-3C LT,1-3CLT, 1-3CLT,1-3 CLT,1-3CLT ,1-3CLT,1- 3CLT,1-3CL T,1-3CLW,1 -3CLW,1-3C LW,1-3CLW, 1-3CLW,1-3 CLT,0-R9NH ,1-14-46,1 -14-46,1-1 4-46,1-14- 46,1-14-46 ,1-14-46,1 -14-46,1-1 4-46,N,1, | |
| 978 | 1-3CKD,1-1 56253,2/19 /2006 12:0 2:59 AM,2/ 19/2006 12 :13:59 AM, 1-1S31,1-1 S31,1-1S31 ,1-1S31,2/ 18/2006 6: 13:56 PM,2 /19/2006 1 2:13:56 AM ,FP,Repaym ent Plan,M ailed to V eteran,Clo sed,Direct Call,FP F ulfillment ,kb-repaym ent-100,3- Medium,1-3 CBD,1-3CBD ,1-3CBD,1- 3CBD,1-3CB D,1-3CBD,1 -3CBD,1-3C BD,1-3CBD, 1-3CJS,1-3 CJS,1-3CJS ,1-3CJS,1- 3CJS,1-3CB D,0-R9NH,1 -14-44,1-1 4-44,1-14- 44,1-14-44 ,1-14-44,1 -14-44,1-1 4-44,1-14- 44,N,4, | |
| 979 | 1-3CFF,1-1 56075,2/19 /2006 12:0 3:26 AM,6/ 15/2010 4: 34:24 PM,1 -1SZJ,1-1S ZJ,1-1SZJ, 1-1SZJ,6/1 5/2010 11: 32:03 AM,6 /15/2010 4 :32:03 PM, RM,Electro nic Paymen t,Credit C ard,Closed ,Direct Ca ll,RM Paym ent Proces sed,Caller : Vet | |
| 980 | Amount Pai d:$50 | |
| 981 | Type of Ca rd:MC | |
| 982 | Contact Nu mber:xxx-0 00-xxxx | |
| 983 | Accessed V ista: No | |
| 984 | FP questio ns answere d | |
| 985 | prior to t ransfer: / No,3-Mediu m,1-15PD3, 1-15PD3,1- 15PD3,1-15 PD3,1-15PD 3,1-15PD3, 1-15PD3,1- 15PD3,1-15 PD3,1-15PD 6,1-15PD6, 1-15PD6,1- 15PD6,1-15 PD6,1-15PD 3,0-R9NH,1 -14-40,1-1 4-40,1-14- 40,1-14-40 ,1-14-40,1 -14-40,1-1 4-40,1-14- 40,N,Y,2, | |
| 986 | 1-3CCX,1-1 55985,2/19 /2006 12:0 3:32 AM,2/ 19/2006 12 :03:32 AM, 1-1S2B,1-1 S2B,1-1S2B ,1-1S2B,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 987 | 1-3CLF,1-1 56291,2/19 /2006 12:0 4:17 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,2/18/200 6 6:15:54 PM,2/19/20 06 12:15:5 4 AM,FP,Ph armacy,Unw anted Meds ,Closed,Di rect Call, FP Answere d Question ,Read KB a rticle Q10 187,3-Medi um,1-398N, 1-398N,1-3 98N,1-398N ,1-398N,1- 398N,1-398 N,1-398N,1 -398N,1-39 8Q,1-398Q, 1-398Q,1-3 98Q,1-398Q ,1-398N,0- R9NH,1-14- 57,1-14-57 ,1-14-57,1 -14-57,1-1 4-57,1-14- 57,1-14-57 ,1-14-57,N ,6, | |
| 988 | 1-3CCZ,1-1 55987,2/19 /2006 12:0 4:32 AM,2/ 19/2006 12 :26:04 AM, 1-1S2B,1-1 S2B,1-1S2B ,1-1S2B,FP ,DMC/TOP,O pen,Unassi gned,Direc t Call,3-M edium,1-3C RJ,1-3CRJ, 1-3CRJ,1-3 CRJ,1-3CRJ ,1-3CRJ,1- 3CRJ,1-3CR J,1-3CRJ,1 -3CRM,1-3C RM,1-3CRM, 1-3CRM,1-3 CRM,1-3CRJ ,0-R9NH,1- 14-68,1-14 -68,1-14-6 8,1-14-68, 1-14-68,1- 14-68,1-14 -68,1-14-6 8,N,1, | |
| 989 | 1-3CI5,1-1 56173,2/19 /2006 12:0 4:34 AM,2/ 19/2006 12 :04:34 AM, 1-1S09,1-1 S09,1-1S09 ,1-1S09,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 990 | 1-3CI7,1-1 56175,2/19 /2006 12:0 4:42 AM,2/ 19/2006 12 :04:42 AM, 1-1S09,1-1 S09,1-1S09 ,1-1S09,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 991 | 1-3CFH,1-1 56077,2/19 /2006 12:0 5:27 AM,2/ 19/2006 12 :05:27 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 992 | 1-3CFJ,1-1 56079,2/19 /2006 12:0 5:28 AM,2/ 19/2006 12 :05:28 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 993 | 1-3CKU,1-1 56270,2/19 /2006 12:0 5:39 AM,2/ 19/2006 12 :16:35 AM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,2/ 18/2006 6: 16:31 PM,2 /19/2006 1 2:16:31 AM ,FP,Copay Adjustment ,Copay Adj ustment,Cl osed,Direc t Call,FP Email / MC CF,3-Mediu m,1-2WI6,1 -2WI6,1-2W I6,1-2WI6, 1-2WI6,1-2 WI6,1-2WI6 ,1-2WI6,1- 2WI6,1-2WJ X,1-2WJX,1 -2WJX,1-2W JX,1-2WJX, 1-2WI6,0-R 9NH,1-14-6 ,1-14-6,1- 14-6,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, N,4, | |
| 994 | 1-3CLR,1-1 56303,2/19 /2006 12:0 6:30 AM,2/ 19/2006 12 :28:22 AM, 1-1SR5,1-1 SR5,2/18/2 006 6:19:5 4 PM,1-1S4 C,1-1S4C,F P,Pharmacy ,SC / Bill ed,Open,FP Pharmacis t,Direct C all,FP Pha rmacist Re view,3-Med ium,1-393K ,1-393K,1- 393K,1-393 K,1-393K,1 -393K,1-39 3K,1-393K, 1-393K,1-3 9BP,1-39BP ,1-39BP,1- 39BP,1-39B P,1-393K,0 -R9NH,1-14 -8,1-14-8, 1-14-8,1-1 4-8,1-14-8 ,1-14-8,1- 14-8,1-14- 8,N,2, | |
| 995 | 1-3CGT,1-1 56125,2/19 /2006 12:0 6:48 AM,2/ 19/2006 12 :11:59 AM, 1-1RU3,1-1 RU3,1-1RU3 ,1-1RU3,2/ 18/2006 6: 11:49 PM,2 /19/2006 1 2:11:49 AM ,FP,Means Test,Expir ed,Closed, Direct Cal l,FP Fulfi llment,Vet needed to update th e MT,,3-Me dium,1-3CG V,1-3CGV,1 -3CGV,1-3C GV,1-3CGV, 1-3CGV,1-3 CGV,1-3CGV ,1-3CGV,1- 3CGY,1-3CG Y,1-3CGY,1 -3CGY,1-3C GY,1-3CGV, 0-R9NH,1-1 4-11,1-14- 11,1-14-11 ,1-14-11,1 -14-11,1-1 4-11,1-14- 11,1-14-11 ,N,2, | |
| 996 | 1-3CCN,1-1 55975,2/19 /2006 12:0 7:06 AM,2/ 19/2006 12 :07:06 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 997 | 1-3CNN,1-1 56371,2/19 /2006 12:0 7:31 AM,2/ 19/2006 12 :17:44 AM, 1-1RRV,1-1 RRV,1-1RRV ,1-1RRV,2/ 18/2006 6: 17:37 PM,2 /19/2006 1 2:17:37 AM ,FP,Repaym ent Plan,S tatus of P revious Re quest,Clos ed,Direct Call,FP An swered Que stion,Call er was fro m the faci lity check ing on rep ayment pla n. Could not access vista not NOK Escal ated to Su pervisor.N OI,3-Mediu m,1-3CNP,1 -3CNP,1-3C NP,1-3CNP, 1-3CNP,1-3 CNP,1-3CNP ,1-3CNP,1- 3CNP,1-3CN S,1-3CNS,1 -3CNS,1-3C NS,1-3CNS, 1-3CNP,0-R 9NH,1-14-6 ,1-14-6,1- 14-6,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, N,2, | |
| 998 | 1-3CL1,1-1 56277,2/19 /2006 12:0 7:46 AM,2/ 19/2006 12 :07:46 AM, 1-1RQU,1-1 RQU,1-1RQU ,1-1RQU,2/ 18/2006 6: 07:46 PM,2 /19/2006 1 2:07:46 AM ,FP,Pharma cy,Unwante d Meds,Clo sed,Direct Call,FP A nswered Qu estion,Vet wanted to return me ds; read K B,3-Medium ,1-3CL3,1- 3CL3,1-3CL 3,1-3CL3,1 -3CL3,1-3C L3,1-3CL3, 1-3CL3,1-3 CL3,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,1-3CL3 ,0-R9NH,1- 14-60,1-14 -60,1-14-6 0,1-14-60, 1-14-60,1- 14-60,1-14 -60,1-14-6 0,N,0, | |
| 999 | 1-3CJU,1-1 56234,2/19 /2006 12:0 8:01 AM,2/ 19/2006 12 :08:01 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1000 | 1-3CJW,1-1 56236,2/19 /2006 12:0 8:59 AM,2/ 19/2006 12 :15:45 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,2/ 18/2006 6: 15:43 PM,2 /19/2006 1 2:15:43 AM ,FP,Repaym ent Plan,S tatus of P revious Re quest,Clos ed,Direct Call,FP Fu lfillment, Caller wan ted to kno w if repay ment plan was receiv ed. Not li sted as NO K or EC. E scaladed t o supervis or Jackie. Explained vet must call in. N OI.,3-Medi um,1-3CJY, 1-3CJY,1-3 CJY,1-3CJY ,1-3CJY,1- 3CJY,1-3CJ Y,1-3CJY,1 -3CJY,1-3C NX,1-3CNX, 1-3CNX,1-3 CNX,1-3CNX ,1-3CJY,0- R9NH,1-14- 6,1-14-6,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,1-14-6 ,N,2, | |
| 1001 | 1-3COH,1-1 56401,2/19 /2006 12:0 9:39 AM,2/ 19/2006 12 :09:39 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1002 | 1-3CLY,1-1 56310,2/19 /2006 12:1 0:20 AM,2/ 19/2006 1: 15:51 AM,1 -1SR5,1-1S R5,1-1SR5, 1-1SR5,2/1 8/2006 7:1 5:49 PM,2/ 19/2006 1: 15:49 AM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Answ ered Quest ion,Vet ca lled inqui ring bill statement amount.,3- Medium,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PJ,1-2WPJ, 1-2WPM,1-2 WPM,1-2WPM ,1-2WPM,1- 2WPM,1-2WP J,0-R9NH,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,N,2, | |
| 1003 | 1-3CK5,1-1 56245,2/19 /2006 12:1 0:23 AM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1004 | 1-3COJ,1-1 56403,2/19 /2006 12:1 0:24 AM,2/ 19/2006 12 :10:24 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1005 | 1-3COL,1-1 56405,2/19 /2006 12:1 1:52 AM,2/ 19/2006 12 :17:00 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,2/ 18/2006 6: 16:54 PM,2 /19/2006 1 2:16:54 AM ,FP,Transf erred Call s,Closed,D irect Call ,FP Transf er Call,Pa yment : t ransferred call.,3-M edium,1-3C AD,1-3CAD, 1-3CAD,1-3 CAD,1-3CAD ,1-3CAD,1- 3CAD,1-3CA D,1-3CAD,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,1 -3CAD,0-R9 NH,1-14-81 ,1-14-81,1 -14-81,1-1 4-81,1-14- 81,1-14-81 ,1-14-81,1 -14-81,N,1 , | |
| 1006 | 1-3CMB,1-1 56323,2/19 /2006 12:1 2:22 AM,2/ 19/2006 12 :12:22 AM, 1-1SIC,1-1 SIC,1-1SIC ,1-1SIC,2/ 18/2006 6: 12:22 PM,2 /19/2006 1 2:12:22 AM ,FP,Credit Card Veri fication,S erved Area ,Closed,Di rect Call, FP Transfe r Call,Vet wanting t o make CC payment..C ked KB acc epting fac . Gave phn # and tra nsferred c aller.,3-M edium,1-3B 7A,1-3B7A, 1-3B7A,1-3 B7A,1-3B7A ,1-3B7A,1- 3B7A,1-3B7 A,1-3B7A,1 -3B7D,1-3B 7D,1-3B7D, 1-3B7D,1-3 B7D,1-3B7A ,0-R9NH,1- 14-85,1-14 -85,1-14-8 5,1-14-85, 1-14-85,1- 14-85,1-14 -85,1-14-8 5,N,0, | |
| 1007 | 1-3CHR,1-1 56159,2/19 /2006 12:1 2:26 AM,2/ 19/2006 12 :38:44 AM, 1-1SVV,1-1 SVV,1-1SVV ,1-1SVV,FP ,Balance I nquiry,Ope n,Unassign ed,Direct Call,3-Med ium,1-3AA6 ,1-3AA6,1- 3AA6,1-3AA 6,1-3AA6,1 -3AA6,1-3A A6,1-3AA6, 1-3AA6,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,1-3 AA6,0-R9NH ,1-14-14,1 -14-14,1-1 4-14,1-14- 14,1-14-14 ,1-14-14,1 -14-14,1-1 4-14,N,3, | |
| 1008 | 1-3COT,1-1 56413,2/19 /2006 12:1 2:54 AM,2/ 19/2006 12 :17:07 AM, 1-1RU3,1-1 RU3,1-1RU3 ,1-1RU3,2/ 18/2006 6: 16:00 PM,2 /19/2006 1 2:16:00 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Full account b al given, then medic are billin g question s,3-Medium ,1-3ANO,1- 3ANO,1-3AN O,1-3ANO,1 -3ANO,1-3A NO,1-3ANO, 1-3ANO,1-3 ANO,1-3AQ9 ,1-3AQ9,1- 3AQ9,1-3AQ 9,1-3AQ9,1 -3ANO,0-R9 NH,1-14-43 ,1-14-43,1 -14-43,1-1 4-43,1-14- 43,1-14-43 ,1-14-43,1 -14-43,N,1 , | |
| 1009 | 1-3CF9,1-1 56069,2/19 /2006 12:1 3:35 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,2/18/200 6 6:21:31 PM,2/19/20 06 12:21:3 1 AM,FP,Ba lance Inqu iry,Accoun t Balance, Closed,Dir ect Call,F P Answered Question, Veteran ha d problems reading t he billing statement . Explain ed the cha rges.,3-Me dium,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PJ,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPM,1-2WP M,1-2WPM,1 -2WPM,1-2W PM,1-2WPJ, 0-R9NH,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,N,4, | |
| 1010 | 1-3CPV,1-1 56451,2/19 /2006 12:1 4:14 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,1-3AY0,1 -3AY0,1-3A Y0,1-3AY0, 1-3AY0,1-3 AY0,1-3AY0 ,1-3AY0,1- 3AY0,1-3AY 3,1-3AY3,1 -3AY3,1-3A Y3,1-3AY3, 1-3AY0,0-R 9NH,N,1, | |
| 1011 | 1-3CPX,1-1 56453,2/19 /2006 12:1 4:19 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1012 | 1-3CC8,1-1 55960,2/19 /2006 12:1 4:44 AM,2/ 19/2006 12 :48:41 AM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,2/ 18/2006 6: 48:36 PM,2 /19/2006 1 2:48:36 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Vete rans wife wanting ac count bala nce. NOI., 3-Medium,1 -3CKM,1-3C KM,1-3CKM, 1-3CKM,1-3 CKM,1-3CKM ,1-3CKM,1- 3CKM,1-3CK M,1-3CKP,1 -3CKP,1-3C KP,1-3CKP, 1-3CKP,1-3 CKM,0-R9NH ,1-14-53,1 -14-53,1-1 4-53,1-14- 53,1-14-53 ,1-14-53,1 -14-53,1-1 4-53,N,2, | |
| 1013 | 1-3CQ6,1-1 56462,2/19 /2006 12:1 5:06 AM,2/ 19/2006 12 :15:06 AM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,FP ,Open,Unas signed,Dir ect Call,3 -Medium,1- 3CDU,1-3CD U,1-3CDU,1 -3CDU,1-3C DU,1-3CDU, 1-3CDU,1-3 CDU,1-3CDU ,1-3CGF,1- 3CGF,1-3CG F,1-3CGF,1 -3CGF,1-3C DU,0-R9NH, N,0, | |
| 1014 | 1-3CI9,1-1 56177,2/19 /2006 12:1 5:43 AM,2/ 19/2006 12 :35:40 AM, 1-1S09,1-1 S09,1-1S09 ,1-1S09,2/ 18/2006 6: 35:30 PM,2 /19/2006 1 2:35:30 AM ,FP,Copay Adjustment ,Copay Adj ustment,Cl osed,Direc t Call,FP Answered Q uestion,ve teran want ed to know what his priority g roup is wh ich I veri fied in PI ,3-Medium, 1-3CIB,1-3 CIB,1-3CIB ,1-3CIB,1- 3CIB,1-3CI B,1-3CIB,1 -3CIB,1-3C IB,1-3CXE, 1-3CXE,1-3 CXE,1-3CXE ,1-3CXE,1- 3CIB,0-R9N H,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,N,1, | |
| 1015 | 1-3CK7,1-1 56247,2/19 /2006 12:1 6:03 AM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,1-3CK9,1 -3CK9,1-3C K9,1-3CK9, 1-3CK9,1-3 CK9,1-3CK9 ,1-3CK9,1- 3CK9,1-3CQ G,1-3CQG,1 -3CQG,1-3C QG,1-3CQG, 1-3CK9,0-R 9NH,N,1, | |
| 1016 | 1-3CO7,1-1 56391,2/19 /2006 12:1 6:10 AM,2/ 19/2006 12 :17:14 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,2/ 18/2006 6: 17:09 PM,2 /19/2006 1 2:17:09 AM ,FP,Balanc e Inquiry, Partial Pa yment,Clos ed,Direct Call,FP Tr ansfer Cal l,Vet's wi fe called in to make a CC paym ent over t he phone. Set up RP letter.,3- Medium,1-3 CBD,1-3CBD ,1-3CBD,1- 3CBD,1-3CB D,1-3CBD,1 -3CBD,1-3C BD,1-3CBD, 1-3CJS,1-3 CJS,1-3CJS ,1-3CJS,1- 3CJS,1-3CB D,0-R9NH,1 -14-44,1-1 4-44,1-14- 44,1-14-44 ,1-14-44,1 -14-44,1-1 4-44,1-14- 44,N,1, | |
| 1017 | 1-3CPZ,1-1 56455,2/19 /2006 12:1 6:16 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1018 | 1-3CQ8,1-1 56464,2/19 /2006 12:1 6:19 AM,2/ 19/2006 12 :18:10 AM, 1-1S9D,1-1 S9D,1-1S9D ,1-1S9D,2/ 18/2006 6: 18:04 PM,2 /19/2006 1 2:18:04 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Vete ran wantin g account balance an d the phon e # and Ex t # for th e Elig Dep t. NOI.,3- Medium,1-3 CDU,1-3CDU ,1-3CDU,1- 3CDU,1-3CD U,1-3CDU,1 -3CDU,1-3C DU,1-3CDU, 1-3CGF,1-3 CGF,1-3CGF ,1-3CGF,1- 3CGF,1-3CD U,0-R9NH,1 -14-73,1-1 4-73,1-14- 73,1-14-73 ,1-14-73,1 -14-73,1-1 4-73,1-14- 73,N,1, | |
| 1019 | 1-3CLA,1-1 56286,2/19 /2006 12:1 6:19 AM,2/ 19/2006 12 :20:57 AM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 6: 18:39 PM,2 /19/2006 1 2:18:39 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,expl ained char ges and py mnts on 0 12206 bill to vets w ife,3-Medi um,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PM,1-2WPM, 1-2WPM,1-2 WPM,1-2WPM ,1-2WPJ,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,1, | |
| 1020 | 1-3CIU,1-1 56198,2/19 /2006 12:1 6:36 AM,2/ 19/2006 12 :18:05 AM, 1-1RT8,1-1 RT8,1-1RT8 ,1-1RT8,FP ,Transferr ed Calls,A gent Cashi er,Open,Un assigned,D irect Call ,3-Medium, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 0-R9NH,N,1 , | |
| 1021 | 1-3CN0,1-1 56348,2/19 /2006 12:1 6:42 AM,2/ 19/2006 12 :16:42 AM, 1-1S6T,1-1 S6T,1-1S6T ,1-1S6T,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1022 | 1-3CQZ,1-1 56491,2/19 /2006 12:1 7:04 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,2/18/200 6 6:48:57 PM,2/19/20 06 12:48:5 7 AM,FP,Ba lance Inqu iry,Copy o f Statemen t,Closed,D irect Call ,FP Answer ed Questio n,lonh[u g byup vftyp fyp fvt7p fvtr7,3-M edium,1-3D 3M,1-3D3M, 1-3D3M,1-3 D3M,1-3D3M ,1-3D3M,1- 3D3M,1-3D3 M,1-3D3M,1 -3D3P,1-3D 3P,1-3D3P, 1-3D3P,1-3 D3P,1-3D3M ,0-R9NH,1- 14-55,1-14 -55,1-14-5 5,1-14-55, 1-14-55,1- 14-55,1-14 -55,1-14-5 5,N,2, | |
| 1023 | 1-3CPD,1-1 56433,2/19 /2006 12:1 7:10 AM,2/ 19/2006 12 :17:10 AM, 1-1S31,1-1 S31,1-1S31 ,1-1S31,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1024 | 1-3CPF,1-1 56435,2/19 /2006 12:1 7:17 AM,2/ 19/2006 12 :19:37 AM, 1-1S31,1-1 S31,1-1S31 ,1-1S31,FP ,Open,Unas signed,Dir ect Call,k b-death of veteran., 3-Medium,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,0 -R9NH,N,1, | |
| 1025 | 1-3COD,1-1 56397,2/19 /2006 12:1 7:28 AM,2/ 19/2006 12 :17:28 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1026 | 1-3COV,1-1 56415,2/19 /2006 12:1 7:32 AM,7/ 31/2012 4: 48:43 PM,1 -1RU3,1-1R U3,1-1RU3, 1-1RU3,7/3 1/2012 11: 48:40 AM,7 /31/2012 4 :48:40 PM, FP,Balance Inquiry,A ccount Bal ance,Close d,Direct C all,FP Ans wered Ques tion,3-Med ium,1-3COX ,1-3COX,1- 3COX,1-3CO X,1-3COX,1 -3COX,1-3C OX,1-3COX, 1-3COX,1-3 CP0,1-3CP0 ,1-3CP0,1- 3CP0,1-3CP 0,1-3COX,0 -R9NH,1-14 0CF,1-140C F,1-140CF, 1-140CF,1- 140CF,1-14 0CF,1-140C F,1-140CF, N,2, | |
| 1027 | 1-3CPH,1-1 56437,2/19 /2006 12:1 8:39 AM,2/ 19/2006 12 :38:49 AM, 1-1S31,1-1 S31,1-1S31 ,1-1S31,2/ 18/2006 6: 38:48 PM,2 /19/2006 1 2:38:48 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,kb-d eath of ve teran.,3-M edium,1-3C PJ,1-3CPJ, 1-3CPJ,1-3 CPJ,1-3CPJ ,1-3CPJ,1- 3CPJ,1-3CP J,1-3CPJ,1 -3CZC,1-3C ZC,1-3CZC, 1-3CZC,1-3 CZC,1-3CPJ ,0-R9NH,1- 14-65,1-14 -65,1-14-6 5,1-14-65, 1-14-65,1- 14-65,1-14 -65,1-14-6 5,N,1, | |
| 1028 | 1-3CQ1,1-1 56457,2/19 /2006 12:1 9:21 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1029 | 1-3CQL,1-1 56477,2/19 /2006 12:1 9:50 AM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,2/18/200 6 6:21:19 PM,2/19/20 06 12:21:1 9 AM,FP,Co pay Adjust ment,Trans fer of Cre dit,Closed ,Direct Ca ll,FP Answ ered Quest ion,3-Medi um,1-3CQN, 1-3CQN,1-3 CQN,1-3CQN ,1-3CQN,1- 3CQN,1-3CQ N,1-3CQN,1 -3CQN,1-3C SO,1-3CSO, 1-3CSO,1-3 CSO,1-3CSO ,1-3CQN,0- R9NH,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,N ,2, | |
| 1030 | 1-3CQ3,1-1 56459,2/19 /2006 12:1 9:57 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,2/18/200 6 6:24:46 PM,2/19/20 06 12:24:4 6 AM,FP,Re payment Pl an,Status of Previou s Request, Closed,Dir ect Call,F P Answered Question, Caller Tho mas Willia ms, not NO K, wanted to know if Repayment Plan was sent by th e Veteran. Explained could not give this informati on. NOI,3- Medium,1-3 CJY,1-3CJY ,1-3CJY,1- 3CJY,1-3CJ Y,1-3CJY,1 -3CJY,1-3C JY,1-3CJY, 1-3CNX,1-3 CNX,1-3CNX ,1-3CNX,1- 3CNX,1-3CJ Y,0-R9NH,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,1-14-6 ,1-14-6,1- 14-6,N,2, | |
| 1031 | 1-3CJJ,1-1 56223,2/19 /2006 12:2 0:10 AM,2/ 19/2006 12 :24:01 AM, 1-1SSG,1-1 SSG,1-1SSG ,1-1SSG,2/ 18/2006 6: 23:55 PM,2 /19/2006 1 2:23:55 AM ,FP,Insura nce,Insura nce CO Con tact,Close d,Direct C all,FP Ful fillment,E ntered new insurance info. Mai led Waiver ,3-Medium, 1-3CJL,1-3 CJL,1-3CJL ,1-3CJL,1- 3CJL,1-3CJ L,1-3CJL,1 -3CJL,1-3C JL,1-3CJO, 1-3CJO,1-3 CJO,1-3CJO ,1-3CJO,1- 3CJL,0-R9N H,1-14-52, 1-14-52,1- 14-52,1-14 -52,1-14-5 2,1-14-52, 1-14-52,1- 14-52,N,1, | |
| 1032 | 1-3CON,1-1 56407,2/19 /2006 12:2 0:19 AM,2/ 19/2006 12 :20:19 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1033 | 1-3COP,1-1 56409,2/19 /2006 12:2 0:23 AM,2/ 19/2006 12 :28:56 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,2/ 18/2006 6: 28:49 PM,2 /19/2006 1 2:28:49 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,Bal inq,3-Medi um,1-2WQB, 1-2WQB,1-2 WQB,1-2WQB ,1-2WQB,1- 2WQB,1-2WQ B,1-2WQB,1 -2WQB,1-2W QE,1-2WQE, 1-2WQE,1-2 WQE,1-2WQE ,1-2WQB,0- R9NH,1-14- 13,1-14-13 ,1-14-13,1 -14-13,1-1 4-13,1-14- 13,1-14-13 ,1-14-13,N ,2, | |
| 1034 | 1-3CMO,1-1 56336,2/19 /2006 12:2 0:52 AM,2/ 19/2006 12 :20:52 AM, 1-1RQU,1-1 RQU,1-1RQU ,1-1RQU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1035 | 1-3CO2,1-1 56386,2/19 /2006 12:2 1:06 AM,2/ 19/2006 12 :21:06 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1036 | 1-3CO4,1-1 56388,2/19 /2006 12:2 1:13 AM,2/ 19/2006 12 :21:13 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1037 | 1-3CIW,1-1 56200,2/19 /2006 12:2 1:59 AM,2/ 19/2006 12 :40:25 AM, 1-1RT8,1-1 RT8,1-1RT8 ,1-1RT8,2/ 18/2006 6: 39:01 PM,2 /19/2006 1 2:39:01 AM ,FP,Repaym ent Plan,R equested S pecial Ter ms,Closed, Direct Cal l,FP Email / MCCF,3- Medium,1-3 CBD,1-3CBD ,1-3CBD,1- 3CBD,1-3CB D,1-3CBD,1 -3CBD,1-3C BD,1-3CBD, 1-3CJS,1-3 CJS,1-3CJS ,1-3CJS,1- 3CJS,1-3CB D,0-R9NH,1 -14-44,1-1 4-44,1-14- 44,1-14-44 ,1-14-44,1 -14-44,1-1 4-44,1-14- 44,N,3, | |
| 1038 | 1-3CO6,1-1 56390,2/19 /2006 12:2 2:27 AM,2/ 19/2006 12 :22:27 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1039 | 1-3CU2,1-1 56602,2/19 /2006 12:2 2:39 AM,2/ 19/2006 12 :22:39 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1040 | 1-3CMD,1-1 56325,2/19 /2006 12:2 2:56 AM,2/ 19/2006 12 :32:24 AM, 1-1SIC,1-1 SIC,1-1SIC ,1-1SIC,2/ 18/2006 6: 32:19 PM,2 /19/2006 1 2:32:19 AM ,FP,Repaym ent Plan,M ailed to V eteran,Clo sed,Direct Call,FP F ulfillment ,Wife, Wan da, Nok; S etting up RP with te rms of $10 0.00 per m onth,3-Med ium,1-3B7A ,1-3B7A,1- 3B7A,1-3B7 A,1-3B7A,1 -3B7A,1-3B 7A,1-3B7A, 1-3B7A,1-3 B7D,1-3B7D ,1-3B7D,1- 3B7D,1-3B7 D,1-3B7A,0 -R9NH,1-14 -44,1-14-4 4,1-14-44, 1-14-44,1- 14-44,1-14 -44,1-14-4 4,1-14-44, N,1, | |
| 1041 | 1-3CR1,1-1 56493,2/19 /2006 12:2 3:10 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1042 | 1-3CR3,1-1 56495,2/19 /2006 12:2 3:58 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1043 | 1-3CLN,1-1 56299,2/19 /2006 12:2 4:00 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1044 | 1-3CU4,1-1 56604,2/19 /2006 12:2 4:03 AM,2/ 19/2006 12 :24:03 AM, 1-1S5H,1-1 S5H,1-1S5H ,1-1S5H,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1045 | 1-3CST,1-1 56557,2/19 /2006 12:2 4:06 AM,8/ 9/2010 2:3 8:35 PM,1- 1SF5,1-1RW R,2/18/200 6 6:29:53 PM,2/19/20 06 12:29:5 3 AM,FP,Me ans Test,E xpired,Clo sed,Direct Call,FP A nswered Qu estion,Vet called in was charg ed for a c ertain DOS and hasnt been befo re. Mt exp ired sent out anothe r NOI,3-Me dium,1-3CG V,1-3CGV,1 -3CGV,1-3C GV,1-3CGV, 1-3CGV,1-3 CGV,1-3CGV ,1-3CGV,1- 3CGY,1-3CG Y,1-3CGY,1 -3CGY,1-3C GY,1-3CGV, 0-R9NH,1-1 4-11,1-14- 11,1-14-11 ,1-14-11,1 -14-11,1-1 4-11,1-14- 11,1-14-11 ,N,2, | |
| 1046 | 1-3CTH,1-1 56581,2/19 /2006 12:2 4:19 AM,2/ 19/2006 12 :24:19 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,2/ 18/2006 6: 24:19 PM,2 /19/2006 1 2:24:19 AM ,FP,Means Test,Exemp tion Gap,C losed,Dire ct Call,FP Answered Question,V et called in to veri fy priorit y group. G ave financ ial thresh old.,3-Med ium,1-2WVX ,1-2WVX,1- 2WVX,1-2WV X,1-2WVX,1 -2WVX,1-2W VX,1-2WVX, 1-2WVX,1-2 WW0,1-2WW0 ,1-2WW0,1- 2WW0,1-2WW 0,1-2WVX,0 -R9NH,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,1-14-13, N,0, | |
| 1047 | 1-3CR5,1-1 56497,2/19 /2006 12:2 4:22 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1048 | 1-3CTJ,1-1 56583,2/19 /2006 12:2 4:34 AM,2/ 19/2006 12 :24:34 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1049 | 1-3CR7,1-1 56499,2/19 /2006 12:2 4:36 AM,8/ 9/2010 2:3 8:41 PM,1- 1SQE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1050 | 1-3CLC,1-1 56288,2/19 /2006 12:2 4:39 AM,2/ 19/2006 12 :29:05 AM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 6: 29:02 PM,2 /19/2006 1 2:29:02 AM ,FP,DMC/TO P,Explaine d Offset P rocess,Clo sed,Direct Call,FP A nswered Qu estion,exp lained TOP s and bal is 247.00, 3-Medium,1 -2WPJ,1-2W PJ,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPM,1 -2WPM,1-2W PM,1-2WPM, 1-2WPM,1-2 WPJ,0-R9NH ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,N,2, | |
| 1051 | 1-3CV5,1-1 56641,2/19 /2006 12:2 4:45 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1052 | 1-3CV7,1-1 56643,2/19 /2006 12:2 4:48 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1053 | 1-3CVF,1-1 56651,2/19 /2006 12:2 5:00 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,6/23/200 6 10:39:24 AM,6/23/2 006 3:39:2 4 PM,FP,Re payment Pl an,Mailed to Veteran ,Closed,Di rect Call, DEU Answer with Fulf illment,Ve t wanted b al and req uested Rep ayment Pla n. Act bal is 450.00 . Agrees t o pay 50.0 0 on 07/01 /06. Sent form.,3-Me dium,1-3AA 6,1-3AA6,1 -3AA6,1-3A A6,1-3AA6, 1-3AA6,1-3 AA6,1-3AA6 ,1-3AA6,1- 3VT3,1-3VT 3,1-3VT3,1 -3VT3,1-3V T3,1-3AA6, 0-R9NH,1-1 4-4,1-14-4 ,1-14-4,1- 14-4,1-14- 4,1-14-4,1 -14-4,1-14 -4,N,3, | |
| 1054 | 1-3CNK,1-1 56368,2/19 /2006 12:2 5:38 AM,2/ 19/2006 12 :25:38 AM, 1-1RR9,1-1 RR9,1-1RR9 ,1-1RR9,2/ 18/2006 6: 25:38 PM,2 /19/2006 1 2:25:38 AM ,FP,Compli ment,Indiv idual,Clos ed,Direct Call,FP Em ail / MCCF ,3-Medium, 1-3460,1-3 460,1-3460 ,1-3460,1- 3460,1-346 0,1-3460,1 -3460,1-34 60,1-353P, 1-353P,1-3 53P,1-353P ,1-353P,1- 3460,0-R9N H,1-14-53, 1-14-53,1- 14-53,1-14 -53,1-14-5 3,1-14-53, 1-14-53,1- 14-53,N,0, | |
| 1055 | 1-3CVB,1-1 56647,2/19 /2006 12:2 5:47 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,No Match Row Id,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,0-R9NH,N ,1, | |
| 1056 | 1-3CTT,1-1 56593,2/19 /2006 12:2 5:55 AM,2/ 19/2006 12 :25:55 AM, 1-1RQU,1-1 RQU,1-1RQU ,1-1RQU,2/ 18/2006 6: 25:55 PM,2 /19/2006 1 2:25:55 AM ,FP,Transf erred Call s,Fee Basi s,Closed,D irect Call ,FP Transf er Call,pr ivate sect or bill,3- Medium,1-3 CTV,1-3CTV ,1-3CTV,1- 3CTV,1-3CT V,1-3CTV,1 -3CTV,1-3C TV,1-3CTV, No Match R ow Id,No M atch Row I d,No Match Row Id,No Match Row Id,No Mat ch Row Id, 1-3CTV,0-R 9NH,1-14-2 3,1-14-23, 1-14-23,1- 14-23,1-14 -23,1-14-2 3,1-14-23, 1-14-23,N, 0, | |
| 1057 | 1-3CUF,1-1 56615,2/19 /2006 12:2 6:48 AM,2/ 19/2006 12 :30:51 AM, 1-1RW5,1-1 RW5,1-1RW5 ,1-1RW5,FP ,Pharmacy, SC / Bille d,Open,FP Pharmacist ,Direct Ca ll,FP Phar macist Rev iew,3-Medi um,1-36Q7, 1-36Q7,1-3 6Q7,1-36Q7 ,1-36Q7,1- 36Q7,1-36Q 7,1-36Q7,1 -36Q7,1-36 QA,1-36QA, 1-36QA,1-3 6QA,1-36QA ,1-36Q7,0- R9NH,1-14- 67,1-14-67 ,1-14-67,1 -14-67,1-1 4-67,1-14- 67,1-14-67 ,1-14-67,N ,1, | |
| 1058 | 1-3CUH,1-1 56617,2/19 /2006 12:2 6:51 AM,2/ 19/2006 12 :26:51 AM, 1-1RW5,1-1 RW5,1-1RW5 ,1-1RW5,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1059 | 1-3CLE,1-1 56290,2/19 /2006 12:2 6:52 AM,2/ 19/2006 12 :28:29 AM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 6: 28:24 PM,2 /19/2006 1 2:28:24 AM ,FP,Insura nce,Update Policy In formation, Closed,Dir ect Call,F P Answered Question, updated in s info in buffer fil e BCBS,3-M edium,1-2W PJ,1-2WPJ, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPM,1-2W PM,1-2WPM, 1-2WPM,1-2 WPM,1-2WPJ ,0-R9NH,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,N,2, | |
| 1060 | 1-3CU6,1-1 56606,2/19 /2006 12:2 7:27 AM,2/ 19/2006 1: 19:22 AM,1 -1S5H,1-1S 5H,2/18/20 06 7:18:57 PM,1-1S4C ,1-1S4C,FP ,Pharmacy, SC / Bille d,Open,FP Pharmacist ,Direct Ca ll,FP Phar macist Rev iew,3-Medi um,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,0-R9NH, 1-14-9,1-1 4-9,1-14-9 ,1-14-9,1- 14-9,1-14- 9,1-14-9,1 -14-9,N,1, | |
| 1061 | 1-3CUV,1-1 56631,2/19 /2006 12:2 7:45 AM,6/ 26/2008 6: 10:08 PM,1 -1SQE,1-1S I7,2/18/20 06 6:38:52 PM,1-1SI7 ,1-1SI7,6/ 26/2008 1: 09:25 PM,6 /26/2008 6 :09:25 PM, FP,Facilit y Response ,Closed,Di rect Call, FP Facilit y Response ,3-Medium, 1-2WI6,1-2 WI6,1-2WI6 ,1-2WI6,1- 2WI6,1-2WI 6,1-2WI6,1 -2WI6,1-2W I6,1-2WJX, 1-2WJX,1-2 WJX,1-2WJX ,1-2WJX,1- 2WI6,0-R9N H,1-14-6,1 -14-6,1-14 -6,1-14-6, 1-14-6,1-1 4-6,1-14-6 ,1-14-6,N, 5, | |
| 1062 | 1-3CRO,1-1 56516,2/19 /2006 12:2 7:47 AM,2/ 19/2006 12 :30:27 AM, 1-1S2B,1-1 S2B,1-1S2B ,1-1S2B,2/ 18/2006 6: 30:10 PM,2 /19/2006 1 2:30:10 AM ,FP,Copay Adjustment ,Transfer of Credit, Closed,Dir ect Call,F P Answered Question, 3-Medium,1 -3CRQ,1-3C RQ,1-3CRQ, 1-3CRQ,1-3 CRQ,1-3CRQ ,1-3CRQ,1- 3CRQ,1-3CR Q,1-3CW9,1 -3CW9,1-3C W9,1-3CW9, 1-3CW9,1-3 CRQ,0-R9NH ,1-14-48,1 -14-48,1-1 4-48,1-14- 48,1-14-48 ,1-14-48,1 -14-48,1-1 4-48,N,2, | |
| 1063 | 1-3CTL,1-1 56585,2/19 /2006 12:2 8:42 AM,2/ 19/2006 12 :28:42 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1064 | 1-3CU0,1-1 56600,2/19 /2006 12:2 9:20 AM,2/ 19/2006 12 :29:20 AM, 1-1RQU,1-1 RQU,1-1RQU ,1-1RQU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1065 | 1-3CVH,1-1 56653,2/19 /2006 12:2 9:53 AM,8/ 9/2010 2:3 8:42 PM,1- 1ST1,1-1RW R,FP,Open, Unassigned ,Direct Ca ll,3-Mediu m,1-3AA6,1 -3AA6,1-3A A6,1-3AA6, 1-3AA6,1-3 AA6,1-3AA6 ,1-3AA6,1- 3AA6,No Ma tch Row Id ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,1-3AA 6,0-R9NH,N ,1, | |
| 1066 | 1-3CWW,1-1 56704,2/19 /2006 12:3 0:21 AM,2/ 19/2006 12 :30:21 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1067 | 1-3CTN,1-1 56587,2/19 /2006 12:3 0:55 AM,2/ 19/2006 12 :30:55 AM, 1-1SZJ,1-1 SZJ,1-1SZJ ,1-1SZJ,FP ,Balance I nquiry,Acc ount Balan ce,Open,Un assigned,D irect Call ,3-Medium, 1-3CTV,1-3 CTV,1-3CTV ,1-3CTV,1- 3CTV,1-3CT V,1-3CTV,1 -3CTV,1-3C TV,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,No Match Row Id,No Match Row Id,1-3CTV, 0-R9NH,N,0 , | |
| 1068 | 1-3CT4,1-1 56568,2/19 /2006 12:3 0:56 AM,2/ 19/2006 12 :47:19 AM, 1-1SSG,1-1 SSG,1-1SSG ,1-1SSG,2/ 18/2006 6: 47:17 PM,2 /19/2006 1 2:47:17 AM ,FP,Compla int,Facili ty,Closed, Direct Cal l,DEU Answ er with Fu lfillment, 3-Medium,1 -3CLT,1-3C LT,1-3CLT, 1-3CLT,1-3 CLT,1-3CLT ,1-3CLT,1- 3CLT,1-3CL T,1-3CLW,1 -3CLW,1-3C LW,1-3CLW, 1-3CLW,1-3 CLT,0-R9NH ,1-14-55,1 -14-55,1-1 4-55,1-14- 55,1-14-55 ,1-14-55,1 -14-55,1-1 4-55,N,1, | |
| 1069 | 1-3CPP,1-1 56445,2/19 /2006 12:3 1:24 AM,2/ 19/2006 12 :32:18 AM, 1-1RR9,1-1 RR9,1-1RR9 ,1-1RR9,2/ 18/2006 6: 32:17 PM,2 /19/2006 1 2:32:17 AM ,FP,Balanc e Inquiry, Account Ba lance,Clos ed,Direct Call,FP An swered Que stion,121. 23 ATOC,3- Medium,1-3 CPU,1-3CPU ,1-3CPU,1- 3CPU,1-3CP U,1-3CPU,1 -3CPU,1-3C PU,1-3CPU, 1-3CXP,1-3 CXP,1-3CXP ,1-3CXP,1- 3CXP,1-3CP U,0-R9NH,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,N,1, | |
| 1070 | 1-3CWE,1-1 56686,2/19 /2006 12:3 2:01 AM,2/ 19/2006 12 :35:47 AM, 1-1S2B,1-1 S2B,1-1S2B ,1-1S2B,2/ 18/2006 6: 35:14 PM,2 /19/2006 1 2:35:14 AM ,FP,Means Test,Expir ed,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-3C WG,1-3CWG, 1-3CWG,1-3 CWG,1-3CWG ,1-3CWG,1- 3CWG,1-3CW G,1-3CWG,1 -3CY7,1-3C Y7,1-3CY7, 1-3CY7,1-3 CY7,1-3CWG ,0-R9NH,1- 14-67,1-14 -67,1-14-6 7,1-14-67, 1-14-67,1- 14-67,1-14 -67,1-14-6 7,N,2, | |
| 1071 | 1-3CW3,1-1 56675,2/19 /2006 12:3 2:26 AM,2/ 19/2006 12 :42:40 AM, 1-1SY3,1-1 SY3,1-1SY3 ,1-1SY3,2/ 18/2006 6: 36:22 PM,2 /19/2006 1 2:36:22 AM ,FP,Means Test,Expir ed,Closed, Direct Cal l,FP Fulfi llment,3-M edium,1-33 VO,1-33VO, 1-33VO,1-3 3VO,1-33VO ,1-33VO,1- 33VO,1-33V O,1-33VO,1 -33VR,1-33 VR,1-33VR, 1-33VR,1-3 3VR,1-33VO ,0-R9NH,1- 14-13,1-14 -13,1-14-1 3,1-14-13, 1-14-13,1- 14-13,1-14 -13,1-14-1 3,N,2, | |
| 1072 | 1-3CXR,1-1 56735,2/19 /2006 12:3 2:32 AM,2/ 19/2006 12 :33:43 AM, 1-1RR9,1-1 RR9,1-1RR9 ,1-1RR9,2/ 18/2006 6: 32:17 PM,2 /19/2006 1 2:33:41 AM ,FP,Means Test,Expir ed,Closed, Direct Cal l,FP Answe red Questi on,MT,3-Me dium,1-3CP U,1-3CPU,1 -3CPU,1-3C PU,1-3CPU, 1-3CPU,1-3 CPU,1-3CPU ,1-3CPU,1- 3CXP,1-3CX P,1-3CXP,1 -3CXP,1-3C XP,1-3CPU, 0-R9NH,1-1 4-85,1-14- 85,1-14-85 ,1-14-85,1 -14-85,1-1 4-85,1-14- 85,1-14-85 ,N,1, | |
| 1073 | 1-3CSC,1-1 56540,2/19 /2006 12:3 2:50 AM,2/ 19/2006 12 :32:50 AM, 1-1RT8,1-1 RT8,1-1RT8 ,1-1RT8,FP ,Open,Unas signed,Dir ect Call,3 -Medium,No Match Row Id,No Mat ch Row Id, No Match R ow Id,No M atch Row I d,No Match Row Id,0- R9NH,N,0, | |
| 1074 | 1-3CVD,1-1 56649,2/19 /2006 12:3 2:52 AM,8/ 9/2010 2:3 8:46 PM,1- 1SXE,1-1RW R,2/18/200 6 6:36:36 PM,2/19/20 06 12:36:3 6 AM,FP,Tr ansferred Calls,Prim ary Care,C losed,Dire ct Call,FP Transfer Call,Trans ferred to Facility,3 -Medium,1- 3CTV,1-3CT V,1-3CTV,1 -3CTV,1-3C TV,1-3CTV, 1-3CTV,1-3 CTV,1-3CTV ,No Match Row Id,No Match Row Id,No Matc h Row Id,N o Match Ro w Id,No Ma tch Row Id ,1-3CTV,0- R9NH,1-14- 22,1-14-22 ,1-14-22,1 -14-22,1-1 4-22,1-14- 22,1-14-22 ,1-14-22,N ,4, | |
| 1075 | 1-3CYH,1-1 56761,2/19 /2006 12:3 3:56 AM,2/ 19/2006 1: 41:22 AM,1 -1SZJ,1-1S ZJ,1-1SZJ, 1-1SZJ,2/1 8/2006 7:4 1:18 PM,2/ 19/2006 1: 41:18 AM,F P,Balance Inquiry,Ac count Bala nce,Closed ,Direct Ca ll,FP Fulf illment,Ve t called i n to verif y MT info. Sent out MT letter. ,3-Medium, 1-2WPJ,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PJ,1-2WPM, 1-2WPM,1-2 WPM,1-2WPM ,1-2WPM,1- 2WPJ,0-R9N H,1-14-41, 1-14-41,1- 14-41,1-14 -41,1-14-4 1,1-14-41, 1-14-41,1- 14-41,N,1, | |
| 1076 | 1-3CZ5,1-1 56785,2/19 /2006 12:3 3:58 AM,2/ 19/2006 12 :36:20 AM, 1-1RR9,1-1 RR9,2/18/2 006 6:35:5 3 PM,1-1S4 C,1-1S4C,F P,Pharmacy ,SC / Bill ed,Open,FP Pharmacis t,Direct C all,FP Pha rmacist Re view,3-Med ium,1-2VHT ,1-2VHT,1- 2VHT,1-2VH T,1-2VHT,1 -2VHT,1-2V HT,1-2VHT, 1-2VHT,1-2 VIG,1-2VIG ,1-2VIG,1- 2VIG,1-2VI G,1-2VHT,0 -R9NH,1-14 -54,1-14-5 4,1-14-54, 1-14-54,1- 14-54,1-14 -54,1-14-5 4,1-14-54, N,1, | |
| 1077 | 1-3CRT,1-1 56521,2/19 /2006 12:3 4:22 AM,2/ 19/2006 12 :58:56 AM, 1-1RRV,1-1 RRV,1-1RRV ,1-1RRV,FP ,Open,Unas signed,Dir ect Call,F P Answered Question, 3-Medium,1 -3CJY,1-3C JY,1-3CJY, 1-3CJY,1-3 CJY,1-3CJY ,1-3CJY,1- 3CJY,1-3CJ Y,1-3CNX,1 -3CNX,1-3C NX,1-3CNX, 1-3CNX,1-3 CJY,0-R9NH ,N,2, | |
| 1078 | 1-3CWY,1-1 56706,2/19 /2006 12:3 4:26 AM,2/ 19/2006 12 :38:39 AM, 1-1SCU,1-1 SCU,1-1SCU ,1-1SCU,2/ 18/2006 6: 38:18 PM,2 /19/2006 1 2:38:18 AM ,FP,Balanc e Inquiry, Closed,Dir ect Call,F P Answered Question, Billing qu estions an swered.,3- Medium,1-2 WPJ,1-2WPJ ,1-2WPJ,1- 2WPJ,1-2WP J,1-2WPJ,1 -2WPJ,1-2W PJ,1-2WPJ, 1-2WPM,1-2 WPM,1-2WPM ,1-2WPM,1- 2WPM,1-2WP J,0-R9NH,1 -14-41,1-1 4-41,1-14- 41,1-14-41 ,1-14-41,1 -14-41,1-1 4-41,1-14- 41,N,3, |
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