At this time, information you submit using the My VA Images App may not be reviewed by your VA care team unless you request a review. You may request a review by calling your clinic, sending a secure message to your healthcare team (NOTE: A Premium My HealtheVet account is required to use Secure Messaging) or during an in-person visit with your provider. In the future, the My VA Images App will include the ability for your VA care team to receive notifications when you submit your information. When this is available, you will receive a notice within the app.
This app requires a Premium (Level 2) DS Logon account so that access can be controlled. You can go to the DoD Self-Service Access Center (DEERS) to find out more information about DS Logon. Before accessing the app features, you must also complete a Right of Access (ROA) form and agree to the End User License Agreement (EULA).
You only need to sign one ROA form to use any VA mobile application. The ROA form covers your request to receive your information from VA systems. All apps require that you agree to a separate EULA. For Web apps, you will need to agree to the EULA on each device and browser you use to access the app. If you need to complete either of these documents, they will be presented to you.
The first time you log in to the app, the Take a Tour feature will appear as a pop-up window. Take a tour familiarizes users - particularly 1st time users - with the app by providing information on app features such as navigation menus and Launchpad.
You have three options regarding this feature. You can:
Note: Even if you have begun to take the app tour (by clicking the arrow on the right-hand center side of the Take a Tour pop-up window), both other options remain available to you - Close and "Don't show again."
The functionality of the app is available from two menus:
App Options Menu: This menu lists the following features:
User Menu: This menu lists the following features:
The Veteran apps available on Launchpad store patient-entered data in a shared location so that any data you add or update in this app will also be available in other apps that use the same information.
After logging in, the My VA Images app will present the user with the Homepage (Landing Page).
The Landing Page will display the contact information plus options to login and take a tour of the app.
After logging in, the user is shown the app Home page. The Home page provides quick link buttons to the My Telederm and My Video request pages.
This option provides the user with some information about the app's menu options and main features.
The My Telederm feature allows you to see requests for photos from your provider, respond to requests and upload images, and review comments & feedback on items you have submitted.
The Requests screen provides filtering capabilities based on Date of a request and Status to help you find requests you are looking for. Selecting a request from the list will show the details of that request, including images you submitted to your provider, and any comments back to your after review.
As part of responding to Telederm Requests, you may be asked to answer a few questions about your current condition prior to submitting images.
The My Video feature allows you to see requests for videos from your provider, respond to requests and upload video files, and review comments & feedback on items you have submitted.
The Requests screen provides filtering capabilities based on Date of a request and Status to help you find requests you are looking for. Selecting a request from the list will show the details of that request, including video you submitted to your provider, and any comments back to your after review.
The About feature provides general information about the App, including the version number, and a link to the EULA.
The Help feature provides contact information for Help Desk, Emergencies, VA’s Facility Locator, and a link to this User Guide. It also includes a link that enables users to provide general feedback to the VA.
The Resource feature provides Crisis Line contact information, important phone numbers, and Web links to additional information and services.
Take a Tour familiarizes users – particularly 1st time users – with the app by providing information on app features such as navigation menus and Launchpad.
The Launchpad feature allows you to quickly access the apps included on the VA Launchpad, including apps that you may not be aware of that the VA is providing to help improve your health and healthcare. You will also be required to agree to the VA’s EULA
Note: Once you log out, you will need to log in again to use any app and will no longer see an indicator at the bottom right of the app that you are logged in.
The table below defines the acronyms and abbreviations found throughout the app.
| Acronym / Abbreviation | Definition |
|---|---|
| DEERS | Defense Enrollment Eligibility Reporting System |
| EULA | End User License Agreement |
| MB | Megabyte |
| ROA | Right of Access |