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<systemform>
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    <ancestor id="{4a63c8d1-6c1e-48ec-9db4-3e6c7155334c}" />
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        <labels>
          <label description="Summary" languagecode="1033" />
        </labels>
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                <labels>
                  <label description="ISSUE DETAILS" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{70cc3529-ab81-650b-3bd0-3147ba77667d}" showlabel="true" locklevel="0" colspan="2">
                      <labels>
                        <label description="Request Title" languagecode="1033" />
                      </labels>
                      <control id="title" classid="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" datafieldname="title" disabled="false" />
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                  <row>
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                        <label description="" languagecode="1033" />
                      </labels>
                    </cell>
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                      <labels>
                        <label description="ID" languagecode="1033" />
                      </labels>
                      <control id="ticketnumber" classid="{4273EDBD-AC1D-40d3-9FB2-095C621B552D}" datafieldname="ticketnumber" disabled="false" />
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              </section>
              <section name="general_section_7" showlabel="true" showbar="false" locklevel="0" id="{44ccb235-678d-7881-d460-d649d858a9b7}" IsUserDefined="0" layout="varwidth" columns="1" labelwidth="115" celllabelalignment="Left" celllabelposition="Left">
                <labels>
                  <label description="ISSUE COMMENTS" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{71bdc70e-7973-44a6-bcb8-64158e5d3b97}" showlabel="false">
                      <labels>
                        <label description="" languagecode="1033" />
                      </labels>
                    </cell>
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              </section>
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                <labels>
                  <label description="KPI" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{0bd257aa-af05-4488-bae5-a82e665244ae}" showlabel="false">
                      <labels>
                        <label description="" languagecode="1033" />
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          <column width="33%">
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              <section name="general_section_6" showlabel="true" showbar="false" locklevel="0" id="{a5627615-ae4d-edde-92e8-1c759ae57133}" IsUserDefined="0" layout="varwidth" columns="1" labelwidth="125" celllabelalignment="Left" celllabelposition="Left">
                <labels>
                  <label description="CASE DETAILS" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{b6f69544-6287-4b8a-b60c-3d66f1cac75d}" userspacer="0" showlabel="false" locklevel="0" visible="false">
                      <labels>
                        <label description="Subject" languagecode="1033" />
                      </labels>
                      <control id="subjectid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="subjectid" disabled="false" />
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                  <row>
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                      <labels>
                        <label description="Product" languagecode="1033" />
                      </labels>
                      <control id="productid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="productid" disabled="false">
                        <parameters>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
                          <DefaultViewId>{8BA625B2-6A2A-4735-BAB2-0C74AE8442A4}</DefaultViewId>
                          <AutoResolve>true</AutoResolve>
                          <DisableMru>false</DisableMru>
                          <DisableQuickFind>false</DisableQuickFind>
                          <DisableViewPicker>false</DisableViewPicker>
                          <AllowFilterOff>false</AllowFilterOff>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row>
                    <cell id="{959273e2-e600-3b18-6572-763b94414e67}" showlabel="false" locklevel="0" visible="false">
                      <labels>
                        <label description="Entitlement" languagecode="1033" />
                      </labels>
                      <events>
                        <event name="onclick" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.entitlementid_onclick" libraryName="Incident_main_system_library.js" handlerUniqueId="7ec5c88c-1333-4d0f-8743-18f1793bcf49" enabled="true">
                              <dependencies>
                                <dependency id="customerid" />
                                <dependency id="productid" />
                                <dependency id="primarycontactid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                        <event name="setadditionalparams" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.entitlementid_setadditionalparams" libraryName="Incident_main_system_library.js" handlerUniqueId="2c712050-5072-422b-b80c-108e3f479810" enabled="true" passExecutionContext="true">
                              <dependencies>
                                <dependency id="customerid" />
                                <dependency id="productid" />
                                <dependency id="primarycontactid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                      </events>
                      <control id="entitlementid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="entitlementid" disabled="false">
                        <parameters>
                          <DefaultViewId>{D405FB1C-8D02-44CA-B302-4B1B11C93888}</DefaultViewId>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
                          <AllowFilterOff>false</AllowFilterOff>
                          <AutoResolve>true</AutoResolve>
                          <DisableMru>false</DisableMru>
                          <DisableQuickFind>false</DisableQuickFind>
                          <DisableViewPicker>false</DisableViewPicker>
                        </parameters>
                      </control>
                    </cell>
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                  <row>
                    <cell id="{26940645-ec02-4f99-bbcf-c4cc33a2be4c}" showlabel="false" locklevel="0" visible="false">
                      <labels>
                        <label description="Contact" languagecode="1033" />
                      </labels>
                      <events>
                        <event name="onclick" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.primarycontactid_onclick" libraryName="Incident_main_system_library.js" handlerUniqueId="1834b3ac-a3ac-4fa8-ad50-25875ff100bb" enabled="true">
                              <dependencies>
                                <dependency id="customerid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                        <event name="setadditionalparams" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.primarycontactid_setadditionalparams" libraryName="Incident_main_system_library.js" handlerUniqueId="83d8ffab-20ef-4bc7-9706-62806ac6f36a" enabled="true" passExecutionContext="true">
                              <dependencies>
                                <dependency id="customerid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                      </events>
                      <control id="primarycontactid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="primarycontactid" disabled="false">
                        <parameters>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
                          <AllowFilterOff>false</AllowFilterOff>
                          <AutoResolve>true</AutoResolve>
                          <DisableMru>false</DisableMru>
                          <DisableQuickFind>false</DisableQuickFind>
                          <DisableViewPicker>false</DisableViewPicker>
                          <DefaultViewId>{A2D479C5-53E3-4C69-ADDD-802327E67A0D}</DefaultViewId>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                </rows>
              </section>
              <section name="TabsControl" showlabel="false" showbar="false" id="{052a7135-3315-4fd9-91b6-8355cef8bb09}" IsUserDefined="0" locklevel="0" columns="11" labelwidth="115" celllabelalignment="Left" celllabelposition="Left">
                <labels>
                  <label description="TABS CONTROL" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{423a4d0c-b9d2-492f-b070-e446e4ea16c7}" colspan="2" rowspan="25" showlabel="false" locklevel="0">
                      <labels>
                        <label description="Conversation Tabs" languagecode="1033" />
                      </labels>
                      <control id="notescontrol" classid="{06375649-C143-495E-A496-C962E5B4488E}" disabled="false">
                        <parameters>
                          <DefaultTabId>ActivitiesTab</DefaultTabId>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
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                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                </rows>
              </section>
            </sections>
          </column>
          <column width="33%">
            <sections>
              <section name="Customer" showlabel="true" labelwidth="125" showbar="false" id="{e493f95f-d913-4063-a929-e86a5d7b01a5}" IsUserDefined="0" locklevel="0" columns="1" celllabelalignment="Left" celllabelposition="Left">
                <labels>
                  <label description="VETERAN DETAILS" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{b579ee22-ced2-44ed-0bb8-8290e9b23164}" showlabel="false" locklevel="0" visible="false">
                      <labels>
                        <label description="Veteran" languagecode="1033" />
                      </labels>
                      <control id="customerid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="customerid" disabled="false">
                        <parameters>
                          <AutoResolve>true</AutoResolve>
                          <DisableMru>false</DisableMru>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row>
                    <cell id="{eafbc418-2de0-485f-9f9a-590f97e0389d}" showlabel="false" locklevel="1" colspan="1" auto="false">
                      <labels>
                        <label description="Veteran" languagecode="1033" />
                      </labels>
                      <control id="customerpane_qfc" classid="{5C5600E0-1D6E-4205-A272-BE80DA87FD42}" datafieldname="customerid" disabled="false">
                        <parameters>
                          <QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname="contact"&gt;3fd7b9c4-9273-4c96-a5ae-14847f26abc1&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms>
                          <ControlMode>Edit</ControlMode>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                </rows>
              </section>
              <section name="general_section_8" showlabel="true" showbar="false" locklevel="0" id="{a222435b-9001-b381-8b93-84458662dc54}" IsUserDefined="0" layout="varwidth" columns="1" labelwidth="115" celllabelalignment="Left" celllabelposition="Left">
                <labels>
                  <label description="INTERACTION DETAILS" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{710601a4-8ab1-a746-e83d-d5804d9e2741}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="Interactions to Request" languagecode="1033" />
                      </labels>
                      <control id="bah_interactionstorequestid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="bah_interactionstorequestid" disabled="false" />
                    </cell>
                  </row>
                </rows>
              </section>
            </sections>
          </column>
        </columns>
      </tab>
      <tab name="CASERELATIONSHIP_TAB" id="{820e1ad0-5b40-4d15-9746-32f10735edde}" IsUserDefined="0" showlabel="true" locklevel="0" visible="false" expanded="true">
        <labels>
          <label description="Case Relationships" languagecode="1033" />
        </labels>
        <columns>
          <column width="34%">
            <sections>
              <section name="Solutions" showlabel="false" showbar="false" id="{d2609a6b-8ee5-4731-9895-97c00b502e7c}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left">
                <labels>
                  <label description="" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{75bc5581-dde6-d9e8-a877-5a28e96246ee}" showlabel="true" colspan="1" auto="false" rowspan="7">
                      <labels>
                        <label description="SIMILAR CASES" languagecode="1033" />
                      </labels>
                      <control id="RelatedSolutionGrid" classid="{E7A81278-8635-4d9e-8D4D-59480B391C5B}">
                        <parameters>
                          <ViewId>{23FB1036-E41D-4D75-8AA7-27569B5B6512}</ViewId>
                          <RelationshipName>incident_connections1</RelationshipName>
                          <TargetEntityType>connection</TargetEntityType>
                          <AutoExpand>Auto</AutoExpand>
                          <EnableQuickFind>false</EnableQuickFind>
                          <EnableViewPicker>false</EnableViewPicker>
                          <EnableJumpBar>false</EnableJumpBar>
                          <ChartGridMode>Grid</ChartGridMode>
                          <EnableChartPicker>false</EnableChartPicker>
                          <RecordsPerPage>5</RecordsPerPage>
                          <EnableContextualActions>true</EnableContextualActions>
                          <IsUserView>false</IsUserView>
                          <ViewIds>{23FB1036-E41D-4D75-8AA7-27569B5B6512}</ViewIds>
                          <VisualizationId></VisualizationId>
                          <IsUserChart>false</IsUserChart>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                </rows>
              </section>
              <section name="Research" showlabel="false" showbar="false" id="{e6031605-b0d3-42e6-a666-ae358e9e0a0e}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left" visible="false">
                <labels>
                  <label description="RESEARCH" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{a5be55d1-d0e1-d9e8-a877-5a28e00006ee}" showlabel="false" colspan="1" auto="false" rowspan="1" locklevel="1">
                      <labels>
                        <label description="" languagecode="1033" />
                      </labels>
                      <control id="CaseResearch_LinkControl" classid="{DFDF1CDE-837B-4AC9-98CF-AC74361FD89D}">
                        <parameters>
                          <LinkControlDefinitionId>{0F337699-D595-48D9-B733-6479E5F5EB07}</LinkControlDefinitionId>
                          <ShowLinkControlLabel>false</ShowLinkControlLabel>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                </rows>
              </section>
            </sections>
          </column>
          <column width="33%">
            <sections>
              <section name="MergedCases" showlabel="false" showbar="false" id="{f344f3e4-c7c1-43ff-8514-6405d7b8fa35}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left">
                <labels>
                  <label description="" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{db20c8bd-b402-4323-83ac-514921ab7ca5}" showlabel="true" colspan="1" auto="false" rowspan="7">
                      <labels>
                        <label description="MERGED CASES" languagecode="1033" />
                      </labels>
                      <control id="MergedCasesGrid" classid="{E7A81278-8635-4d9e-8D4D-59480B391C5B}">
                        <parameters>
                          <ViewId>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewId>
                          <RelationshipName>incident_master_incident</RelationshipName>
                          <TargetEntityType>incident</TargetEntityType>
                          <AutoExpand>Auto</AutoExpand>
                          <EnableQuickFind>false</EnableQuickFind>
                          <EnableViewPicker>false</EnableViewPicker>
                          <EnableJumpBar>false</EnableJumpBar>
                          <ChartGridMode>Grid</ChartGridMode>
                          <EnableChartPicker>false</EnableChartPicker>
                          <RecordsPerPage>5</RecordsPerPage>
                          <EnableContextualActions>false</EnableContextualActions>
                          <IsUserView>false</IsUserView>
                          <ViewIds>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewIds>
                          <VisualizationId></VisualizationId>
                          <IsUserChart>false</IsUserChart>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                </rows>
              </section>
            </sections>
          </column>
          <column width="33%">
            <sections>
              <section name="ChildCases" showlabel="false" showbar="false" id="{b1f997ea-9b7b-4a2d-9a33-eb3cb14e08f7}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left">
                <labels>
                  <label description="" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{363a5e29-8bfe-492f-8a8f-d0e1c114f2f9}" showlabel="true" colspan="1" auto="false" rowspan="7">
                      <labels>
                        <label description="CHILD CASES" languagecode="1033" />
                      </labels>
                      <control id="ChildCasesGrid" classid="{E7A81278-8635-4d9e-8D4D-59480B391C5B}">
                        <parameters>
                          <ViewId>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewId>
                          <RelationshipName>incident_parent_incident</RelationshipName>
                          <TargetEntityType>incident</TargetEntityType>
                          <AutoExpand>Auto</AutoExpand>
                          <EnableQuickFind>false</EnableQuickFind>
                          <EnableViewPicker>false</EnableViewPicker>
                          <EnableJumpBar>false</EnableJumpBar>
                          <ChartGridMode>Grid</ChartGridMode>
                          <EnableChartPicker>false</EnableChartPicker>
                          <RecordsPerPage>5</RecordsPerPage>
                          <EnableContextualActions>true</EnableContextualActions>
                          <IsUserView>false</IsUserView>
                          <ViewIds>{72210bbb-d9d5-42df-8efd-39395a3cd7a7}</ViewIds>
                          <VisualizationId></VisualizationId>
                          <IsUserChart>false</IsUserChart>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                  <row></row>
                </rows>
              </section>
            </sections>
          </column>
        </columns>
      </tab>
      <tab name="Enhanced_SLA_Details_Tab" id="{70a83419-91af-4c8e-b39e-42bf8fa286f3}" IsUserDefined="0" showlabel="true" locklevel="0" visible="false" expanded="true">
        <labels>
          <label description="Enhanced SLA Details" languagecode="1033" />
        </labels>
        <columns>
          <column width="34%">
            <sections>
              <section name="Applicable SLA(ENHANCED)" showlabel="false" labelwidth="102" showbar="false" id="{29840d59-02b1-4990-b675-5bf0c22b49f4}" IsUserDefined="0" locklevel="0" celllabelposition="Left" visible="true">
                <labels>
                  <label description="APPLICABLE SLA" languagecode="1033" />
                </labels>
                <rows>
                  <row height="30">
                    <cell id="{347988d6-75a0-4464-bf4c-098e348c1a0d}" colspan="1" showlabel="false">
                      <labels>
                        <label description="First Response By KPI" languagecode="1033" />
                      </labels>
                      <control id="firstresponseslaquickform" classid="{5C5600E0-1D6E-4205-A272-BE80DA87FD42}" datafieldname="firstresponsebykpiid" disabled="false">
                        <parameters>
                          <QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname="slakpiinstance"&gt;ede9dac3-e143-4be4-acc8-237309e31210&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms>
                          <ControlMode>Edit</ControlMode>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row height="30">
                    <cell id="{c26fcdc2-fdac-4bed-a853-cfb9438d2591}" colspan="1" showlabel="false">
                      <labels>
                        <label description="Resolve By KPI" languagecode="1033" />
                      </labels>
                      <control id="resolvebyslaquickform" classid="{5C5600E0-1D6E-4205-A272-BE80DA87FD42}" datafieldname="resolvebykpiid" disabled="false">
                        <parameters>
                          <QuickForms>&lt;QuickFormIds&gt;&lt;QuickFormId entityname="slakpiinstance"&gt;19b14c51-3d43-4d56-ab34-49c540bf468c&lt;/QuickFormId&gt;&lt;/QuickFormIds&gt;</QuickForms>
                          <ControlMode>Edit</ControlMode>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                </rows>
              </section>
            </sections>
          </column>
          <column width="66%">
            <sections>
              <section name="SLA KPI Instances" showlabel="false" showbar="false" id="{468927ba-238f-4199-847d-20c2544e18a9}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left">
                <labels>
                  <label description="SLA KPI Instances" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{c896a94e-e4c9-45ed-927c-a339d76a693c}" showlabel="false" colspan="1" auto="false" rowspan="2">
                      <labels>
                        <label description="SLA KPI Instances" languagecode="1033" />
                      </labels>
                      <control id="SLA_KPI_Instances_List" classid="{E7A81278-8635-4d9e-8D4D-59480B391C5B}">
                        <parameters>
                          <ViewId>{8cb84c0d-91f6-43dc-a68a-a62d03fe3cf5}</ViewId>
                          <RelationshipName>slakpiinstance_incident</RelationshipName>
                          <TargetEntityType>slakpiinstance</TargetEntityType>
                          <AutoExpand>Auto</AutoExpand>
                          <EnableQuickFind>false</EnableQuickFind>
                          <EnableViewPicker>false</EnableViewPicker>
                          <EnableJumpBar>false</EnableJumpBar>
                          <ChartGridMode>Grid</ChartGridMode>
                          <EnableChartPicker>false</EnableChartPicker>
                          <RecordsPerPage>2</RecordsPerPage>
                          <EnableContextualActions>false</EnableContextualActions>
                        </parameters>
                      </control>
                    </cell>
                  </row>
                  <row></row>
                </rows>
              </section>
            </sections>
          </column>
        </columns>
      </tab>
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        <labels>
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                <labels>
                  <label description="" languagecode="1033" />
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                  <row>
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                      <labels>
                        <label description="Type" languagecode="1033" />
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                      <control id="casetypecode" classid="{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}" datafieldname="casetypecode" disabled="false" />
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                  <row>
                    <cell id="{622a5065-a78e-4caf-ad1a-9ccafe579e93}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="Parent Case" languagecode="1033" />
                      </labels>
                      <control id="parentcaseid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="parentcaseid" disabled="false">
                        <parameters>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
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                      </control>
                    </cell>
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                </rows>
              </section>
            </sections>
          </column>
          <column width="33%">
            <sections>
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                <labels>
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                </labels>
                <rows>
                  <row>
                    <cell id="{e6273a33-39c6-43d2-93d3-70ed6ff36171}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="Escalated" languagecode="1033" />
                      </labels>
                      <control id="isescalated" classid="{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}" datafieldname="isescalated" disabled="false" />
                    </cell>
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                  <row>
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                      <labels>
                        <label description="Escalated On" languagecode="1033" />
                      </labels>
                      <control id="escalatedon" classid="{5B773807-9FB2-42DB-97C3-7A91EFF8ADFF}" datafieldname="escalatedon" disabled="false" />
                    </cell>
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          <column width="33%">
            <sections>
              <section name="responses" showlabel="false" showbar="false" id="{5d2b7d89-424e-4b9f-ad7f-76aae92eea18}" IsUserDefined="0" layout="varwidth" labelwidth="102" celllabelposition="Left">
                <labels>
                  <label description="" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{420032d6-21a9-4ca2-95f9-dcf3b9684d78}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="Follow Up By" languagecode="1033" />
                      </labels>
                      <control id="followupby" classid="{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}" datafieldname="followupby" disabled="false" />
                    </cell>
                  </row>
                </rows>
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        </columns>
      </tab>
      <tab name="KBARTICLE_TAB" id="{6539ac26-1798-4e6a-af34-c98a254b2b5f}" IsUserDefined="0" showlabel="true" locklevel="0" visible="false" expanded="true">
        <labels>
          <label description="Articles and Contract Information" languagecode="1033" />
        </labels>
        <columns>
          <column width="50%">
            <sections>
              <section name="kb article" labelwidth="160" showlabel="true" showbar="true" locklevel="1" id="{9404c284-21bf-4194-a6d7-cdc9291b9f19}" IsUserDefined="0">
                <labels>
                  <label description="ARTICLES" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell colspan="2" id="{44424fb9-0507-4f9f-b42f-3d76f7c4d30d}">
                      <labels>
                        <label description="Knowledge Base Article" languagecode="1033" />
                      </labels>
                      <events>
                        <event name="onshowdialog" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.kbarticleid_onshowdialog" libraryName="Incident_main_system_library.js" handlerUniqueId="dd2e17cf-80ec-4539-9776-c75ff6c5ad16" enabled="true" passExecutionContext="true" />
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                      </events>
                      <control id="kbarticleid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="kbarticleid" />
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                  <row>
                    <cell colspan="2" showlabel="false" rowspan="3" id="{e8536a7b-ab85-42bf-a772-ef53b8854268}">
                      <labels>
                        <label description="KB Viewer" languagecode="1033" />
                      </labels>
                      <control id="kbviewer" classid="{a62b6fa9-169e-406c-b1aa-eab828cb6026}" />
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                  <row></row>
                  <row></row>
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            <sections>
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                <labels>
                  <label description="CONTRACT" languagecode="1033" />
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                  <row>
                    <cell id="{e41a12bc-599d-46be-85ca-e2c681350078}">
                      <labels>
                        <label description="Contract" languagecode="1033" />
                      </labels>
                      <events>
                        <event name="onclick" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.contractid_onclick" libraryName="Incident_main_system_library.js" handlerUniqueId="cb1cce9a-6ca5-4474-8817-b60c6af43f1d" enabled="true">
                              <dependencies>
                                <dependency id="customerid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                        <event name="setadditionalparams" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.contractid_setadditionalparams" libraryName="Incident_main_system_library.js" handlerUniqueId="eebc0919-9ffa-4a7b-9b25-b2763a35ded1" enabled="true" passExecutionContext="true">
                              <dependencies>
                                <dependency id="customerid" />
                              </dependencies>
                            </Handler>
                          </InternalHandlers>
                        </event>
                      </events>
                      <control id="contractid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="contractid">
                        <parameters>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
                          <DefaultViewId>{646DE3EE-EBFB-4d19-8A44-4A619505E188}</DefaultViewId>
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                  <row>
                    <cell id="{a0d5255c-e331-4297-a8f8-805e03921086}">
                      <labels>
                        <label description="Contract Line" languagecode="1033" />
                      </labels>
                      <events>
                        <event name="onclick" application="true" active="true">
                          <InternalHandlers>
                            <Handler functionName="Mscrm.contractdetailid_onclick" libraryName="Incident_main_system_library.js" handlerUniqueId="069c3411-c466-496c-ab3e-15dc59afa9a1" enabled="true">
                              <dependencies>
                                <dependency id="contractid" />
                              </dependencies>
                            </Handler>
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                        </event>
                      </events>
                      <control id="contractdetailid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="contractdetailid">
                        <parameters>
                          <FilterRelationshipName>contract_line_items</FilterRelationshipName>
                          <DependentAttributeName>incident.contractid</DependentAttributeName>
                          <DependentAttributeType>contract</DependentAttributeType>
                          <DefaultViewId>{8FA2705C-7E4C-4c0e-B611-4593B35A4C9E}</DefaultViewId>
                          <IsInlineNewEnabled>false</IsInlineNewEnabled>
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                <labels>
                  <label description="RESEARCH" languagecode="1033" />
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                    <cell id="{1ec86412-496e-4b70-8722-d9bdbfd0380f}" showlabel="false" colspan="1" auto="false" rowspan="1" locklevel="1">
                      <labels>
                        <label description="" languagecode="1033" />
                      </labels>
                      <control id="CaseResearch_LinkControl" classid="{DFDF1CDE-837B-4AC9-98CF-AC74361FD89D}">
                        <parameters>
                          <LinkControlDefinitionId>{0F337699-D595-48D9-B733-6479E5F5EB07}</LinkControlDefinitionId>
                          <ShowLinkControlLabel>false</ShowLinkControlLabel>
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                      </control>
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              </section>
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      </tab>
      <tab id="{a932a2e1-ecfc-4611-9695-bd68f4ec980c}" name="conflictstab" group="solutionconflictstab">
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          <label description="Conflicts Tab" languagecode="1033" />
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        <columns>
          <column width="100%">
            <sections>
              <section id="{c773a09e-a172-4dff-8855-d0e031df4206}" name="conflictssection" group="solutionconflictssection">
                <labels>
                  <label description="Conflicts Section" languagecode="1033" />
                </labels>
                <rows>
                  <row>
                    <cell id="{9ed95127-7c3c-9c3e-a424-07d8144a246d}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="First Response By" languagecode="1033" />
                      </labels>
                      <control id="responseby" classid="{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}" datafieldname="responseby" disabled="true" />
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                  </row>
                  <row>
                    <cell id="{c5fdfac4-9406-4ad1-b114-f409eec9e514}" showlabel="true" locklevel="0">
                      <labels>
                        <label description="First Response Sent" languagecode="1033" />
                      </labels>
                      <control id="firstresponsesent" classid="{3EF39988-22BB-4f0b-BBBE-64B5A3748AEE}" datafieldname="firstresponsesent" disabled="false" />
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                  <row>
                    <cell id="{29ac78d1-a852-0720-07cc-07d6eaa48a24}" showlabel="true" colspan="1" auto="false" rowspan="2">
                      <labels>
                        <label description="Resolve By Due In" languagecode="1033" />
                      </labels>
                      <control id="Resolvebyduein" classid="{9C5CA0A1-AB4D-4781-BE7E-8DFBE867B87E}">
                        <parameters>
                          <SuccessConditionName>resolvebyslastatus</SuccessConditionName>
                          <SuccessConditionValue>3</SuccessConditionValue>
                          <WarningConditionName>resolvebyslastatus</WarningConditionName>
                          <WarningConditionValue>2</WarningConditionValue>
                          <CancelConditionName>statecode</CancelConditionName>
                          <CancelConditionValue>2</CancelConditionValue>
                          <FailureTimeField>resolveby</FailureTimeField>
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                  <row></row>
                  <row>
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                      <labels>
                        <label description="Resolve By" languagecode="1033" />
                      </labels>
                      <control id="resolveby" classid="{5B773807-9FB2-42db-97C3-7A91EFF8ADFF}" datafieldname="resolveby" disabled="true" />
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            <labels>
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            <labels>
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            <labels>
              <label description="Status" languagecode="1033" />
            </labels>
            <control id="header_statuscode" classid="{5D68B988-0661-4db2-BC3E-17598AD3BE6C}" datafieldname="statuscode" disabled="false" />
          </cell>
          <cell id="{d2c3b79d-4172-4f15-aa40-e69aa7bd2ab6}">
            <labels>
              <label description="Owner" languagecode="1033" />
            </labels>
            <control id="header_ownerid" classid="{270BD3DB-D9AF-4782-9025-509E298DEC0A}" datafieldname="ownerid" disabled="false" />
          </cell>
        </row>
      </rows>
    </header>
    <events>
      <event name="onload" application="true" active="true">
        <InternalHandlers>
          <Handler functionName="Mscrm.Form_onload" libraryName="Incident_main_system_library.js" handlerUniqueId="76e18454-eeba-47c3-8a9d-6d701c77fbcc" enabled="true">
            <dependencies>
              <dependency id="contractid" />
              <dependency id="contractdetailid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="customerid">
        <InternalHandlers>
          <Handler functionName="Mscrm.customerid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="5349bfe7-817f-4c54-ae0f-f65df037361b" enabled="true">
            <dependencies>
              <dependency id="contractid" />
              <dependency id="contractdetailid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="contractid">
        <InternalHandlers>
          <Handler functionName="Mscrm.contractid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="1ff26f3d-f9f4-470b-a379-bc74ce466a53" enabled="true">
            <dependencies>
              <dependency id="contractdetailid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="contractdetailid">
        <InternalHandlers>
          <Handler functionName="Mscrm.contractdetailid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="fde679b3-af20-4b24-ab99-13f7de54fbb1" enabled="true">
            <dependencies>
              <dependency id="contractid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="kbarticleid">
        <InternalHandlers>
          <Handler functionName="Mscrm.kbarticleid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="1d4f95de-79c3-44e4-a782-469a8fc6132d" enabled="true" />
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="productid">
        <InternalHandlers>
          <Handler functionName="Mscrm.productid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="97cabf35-d106-4f20-b656-97aebe91927c" enabled="true">
            <dependencies>
              <dependency id="entitlementid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
      <event name="onchange" application="true" active="true" attribute="primarycontactid">
        <InternalHandlers>
          <Handler functionName="Mscrm.primarycontactid_onchange" libraryName="Incident_main_system_library.js" handlerUniqueId="e44c699a-b67f-40e1-8074-26a51241f017" enabled="true">
            <dependencies>
              <dependency id="entitlementid" />
            </dependencies>
          </Handler>
        </InternalHandlers>
      </event>
    </events>
    <clientresources>
      <internalresources>
        <clientincludes>
          <internaljscriptfile src="$webresource:Incident_main_system_library.js" />
          <internaljscriptfile src="/_static/cs/cases/cases.js" />
          <internaljscriptfile src="/_static/_controls/lookup/lookup.js" />
          <internaljscriptfile src="/_static/_common/scripts/formevt.js" />
          <internalcssfile src="/_tree/tree.css.aspx" />
        </clientincludes>
        <clientvariables>
          <internaljscriptvariable name="LOCID_ERROR_MISSING_CUSTOMER" resourceid="Web.cs.cases.edit.MissingCustomer" />
        </clientvariables>
      </internalresources>
    </clientresources>
    <Navigation>
      <NavBar>
        <NavBarByRelationshipItem RelationshipName="Incident_ActivityPointers" Id="navActivities" Icon="/_imgs/ico_18_act.gif" Sequence="10" Area="Info">
          <Privileges>
            <Privilege Entity="" Privilege="ReadActivity" />
          </Privileges>
          <Titles>
            <Title LCID="1033" Text="Activities" />
          </Titles>
        </NavBarByRelationshipItem>
        <NavBarByRelationshipItem RelationshipName="Incident_ActivityPointers" Id="navActivityHistory" TitleResourceId="Tab_Label_History" Icon="/_imgs/ico_18_history.gif" ViewId="21E2B905-6FDB-470d-8517-AD69B4C01268" Sequence="20" Area="Info">
          <Privileges>
            <Privilege Entity="" Privilege="ReadActivity" />
          </Privileges>
          <Titles>
            <Title LCID="1033" Text="Closed Activities" />
          </Titles>
        </NavBarByRelationshipItem>
      </NavBar>
      <NavBarAreas>
        <NavBarArea Id="Info">
          <Titles>
            <Title LCID="1033" Text="Common" />
          </Titles>
        </NavBarArea>
        <NavBarArea Id="Sales">
          <Titles>
            <Title LCID="1033" Text="Sales" />
          </Titles>
        </NavBarArea>
        <NavBarArea Id="Service">
          <Titles>
            <Title LCID="1033" Text="Service" />
          </Titles>
        </NavBarArea>
        <NavBarArea Id="Marketing">
          <Titles>
            <Title LCID="1033" Text="Marketing" />
          </Titles>
        </NavBarArea>
        <NavBarArea Id="ProcessCenter">
          <Titles>
            <Title LCID="1033" Text="Process Sessions" />
          </Titles>
        </NavBarArea>
      </NavBarAreas>
    </Navigation>
    <hiddencontrols>
      <data id="FirstResponseSLAStatus" datafieldname="firstresponseslastatus" classid="{5546E6CD-394C-4bee-94A8-4425E17EF6C6}" />
      <data id="ResolveBySLAStatus" datafieldname="resolvebyslastatus" classid="{5546E6CD-394C-4bee-94A8-4425E17EF6C6}" />
    </hiddencontrols>
    <DisplayConditions FallbackForm="true" Order="2">
      <Everyone />
    </DisplayConditions>
  </form>
  <LocalizedNames>
    <LocalizedName description="Case" languagecode="1033" />
  </LocalizedNames>
  <Descriptions>
    <Description description="Updated default Case form." languagecode="1033" />
  </Descriptions>
</systemform>