<?xml version="1.0" encoding="utf-8"?>
<Entity>
  <Name LocalizedName="Request" OriginalName="Case">Incident</Name>
  <ObjectTypeCode>112</ObjectTypeCode>
  <EntityInfo>
    <entity Name="Incident">
      <LocalizedNames>
        <LocalizedName description="Request" languagecode="1033" />
      </LocalizedNames>
      <LocalizedCollectionNames>
        <LocalizedCollectionName description="Requests" languagecode="1033" />
      </LocalizedCollectionNames>
      <Descriptions>
        <Description description="Service request case associated with a contract." languagecode="1033" />
      </Descriptions>
      <attributes>
        <attribute PhysicalName="CaseOriginCode">
          <Type>picklist</Type>
          <Name>caseorigincode</Name>
          <LogicalName>caseorigincode</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <OptionSetName>incident_caseorigincode</OptionSetName>
          <displaynames>
            <displayname description="Source" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.&#xA;&#xA;This option set mirrors values in bah_interactiontype_code" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="CaseTypeCode">
          <Type>picklist</Type>
          <Name>casetypecode</Name>
          <LogicalName>casetypecode</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <optionset Name="incident_casetypecode">
            <OptionSetType>picklist</OptionSetType>
            <IntroducedVersion>5.0.0.0</IntroducedVersion>
            <displaynames>
              <displayname description="Case Type" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="Information that specifies the type of case." languagecode="1033" />
            </Descriptions>
            <options>
              <option value="1">
                <labels>
                  <label description="Question" languagecode="1033" />
                </labels>
              </option>
              <option value="2">
                <labels>
                  <label description="Problem" languagecode="1033" />
                </labels>
              </option>
              <option value="3">
                <labels>
                  <label description="Request" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="Request Type" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Select the type of case to identify the incident for use in case routing and analysis." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_callbacknumber_text">
          <Type>nvarchar</Type>
          <Name>hrc_callbacknumber_text</Name>
          <LogicalName>hrc_callbacknumber_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>phone</Format>
          <MaxLength>25</MaxLength>
          <Length>50</Length>
          <displaynames>
            <displayname description="Call Back #" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_casenotes_memo">
          <Type>ntext</Type>
          <Name>hrc_casenotes_memo</Name>
          <LogicalName>hrc_casenotes_memo</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format></Format>
          <MaxLength>2000</MaxLength>
          <displaynames>
            <displayname description="Case Notes" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_daytimephonenumber_text">
          <Type>nvarchar</Type>
          <Name>hrc_daytimephonenumber_text</Name>
          <LogicalName>hrc_daytimephonenumber_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>phone</Format>
          <MaxLength>25</MaxLength>
          <Length>50</Length>
          <displaynames>
            <displayname description="Daytime Phone #" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_emailaddress_text">
          <Type>nvarchar</Type>
          <Name>hrc_emailaddress_text</Name>
          <LogicalName>hrc_emailaddress_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>email</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="Email Address" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_employeefamilyhealth_code">
          <Type>picklist</Type>
          <Name>hrc_employeefamilyhealth_code</Name>
          <LogicalName>hrc_employeefamilyhealth_code</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <OptionSetName>hrc_employeefamilyhealth_code</OptionSetName>
          <displaynames>
            <displayname description="Employee Family Health" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_employeehealth_code">
          <Type>picklist</Type>
          <Name>hrc_employeehealth_code</Name>
          <LogicalName>hrc_employeehealth_code</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <OptionSetName>hrc_employeehealth_code</OptionSetName>
          <displaynames>
            <displayname description="Employee Health" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_firstclose_date">
          <Type>datetime</Type>
          <Name>hrc_firstclose_date</Name>
          <LogicalName>hrc_firstclose_date</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>date</Format>
          <displaynames>
            <displayname description="First Close Date" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_gender_code">
          <Type>picklist</Type>
          <Name>hrc_gender_code</Name>
          <LogicalName>hrc_gender_code</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <OptionSetName>hrc_gender_code</OptionSetName>
          <displaynames>
            <displayname description="Gender" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_homedestroyed_code">
          <Type>picklist</Type>
          <Name>hrc_homedestroyed_code</Name>
          <LogicalName>hrc_homedestroyed_code</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>-1</AppDefaultValue>
          <OptionSetName>hrc_homedestroyed_code</OptionSetName>
          <displaynames>
            <displayname description="Home Destroyed" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_isevacuated_bool">
          <Type>bit</Type>
          <Name>hrc_isevacuated_bool</Name>
          <LogicalName>hrc_isevacuated_bool</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>0</AppDefaultValue>
          <optionset Name="hrc_incident_hrc_isevacuated_bool">
            <OptionSetType>bit</OptionSetType>
            <IntroducedVersion>1.0.0.0</IntroducedVersion>
            <IsCustomizable>1</IsCustomizable>
            <displaynames>
              <displayname description="Evacuated?" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="" languagecode="1033" />
            </Descriptions>
            <options>
              <option value="0">
                <labels>
                  <label description="No" languagecode="1033" />
                </labels>
              </option>
              <option value="1">
                <labels>
                  <label description="Yes" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="Evacuated?" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_ispharmacyncbr_bool">
          <Type>bit</Type>
          <Name>hrc_ispharmacyncbr_bool</Name>
          <LogicalName>hrc_ispharmacyncbr_bool</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>0</AppDefaultValue>
          <optionset Name="hrc_incident_hrc_ispharmacyncbr_bool">
            <OptionSetType>bit</OptionSetType>
            <IntroducedVersion>1.0.0.0</IntroducedVersion>
            <IsCustomizable>1</IsCustomizable>
            <displaynames>
              <displayname description="Pharmacy NCBR" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="" languagecode="1033" />
            </Descriptions>
            <options>
              <option value="0">
                <labels>
                  <label description="No" languagecode="1033" />
                </labels>
              </option>
              <option value="1">
                <labels>
                  <label description="Yes" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="Pharmacy NCBR" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_issrrework_bool">
          <Type>bit</Type>
          <Name>hrc_issrrework_bool</Name>
          <LogicalName>hrc_issrrework_bool</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <AppDefaultValue>0</AppDefaultValue>
          <optionset Name="hrc_incident_hrc_issrrework_bool">
            <OptionSetType>bit</OptionSetType>
            <IntroducedVersion>1.0.0.0</IntroducedVersion>
            <IsCustomizable>1</IsCustomizable>
            <displaynames>
              <displayname description="SR Rework" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="" languagecode="1033" />
            </Descriptions>
            <options>
              <option value="0">
                <labels>
                  <label description="No" languagecode="1033" />
                </labels>
              </option>
              <option value="1">
                <labels>
                  <label description="Yes" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="SR Rework" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="hrc_siebelid_text">
          <Type>nvarchar</Type>
          <Name>hrc_siebelid_text</Name>
          <LogicalName>hrc_siebelid_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="Siebel ID" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="IncidentId">
          <Type>primarykey</Type>
          <Name>incidentid</Name>
          <LogicalName>incidentid</LogicalName>
          <RequiredLevel>systemrequired</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|RequiredForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <displaynames>
            <displayname description="Request" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Unique identifier of the case." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="IncidentStageCode">
          <Type>picklist</Type>
          <Name>incidentstagecode</Name>
          <LogicalName>incidentstagecode</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <AppDefaultValue>1</AppDefaultValue>
          <optionset Name="incident_incidentstagecode">
            <OptionSetType>picklist</OptionSetType>
            <IntroducedVersion>5.0.0.0</IntroducedVersion>
            <displaynames>
              <displayname description="Case Stage" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="Stage of the resolution process for the case." languagecode="1033" />
            </Descriptions>
            <options>
              <option value="1">
                <labels>
                  <label description="Default Value" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="Request Stage" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Select the current stage of the service process for the case to assist service team members when they review or transfer a case." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="PriorityCode">
          <Type>picklist</Type>
          <Name>prioritycode</Name>
          <LogicalName>prioritycode</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <AppDefaultValue>2</AppDefaultValue>
          <optionset Name="incident_prioritycode">
            <OptionSetType>picklist</OptionSetType>
            <IntroducedVersion>5.0.0.0</IntroducedVersion>
            <displaynames>
              <displayname description="Priority" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="Priority of the case." languagecode="1033" />
            </Descriptions>
            <options>
              <option value="1">
                <labels>
                  <label description="1-Urgent" languagecode="1033" />
                </labels>
              </option>
              <option value="2">
                <labels>
                  <label description="2-High" languagecode="1033" />
                </labels>
              </option>
              <option value="3">
                <labels>
                  <label description="3-Medium" languagecode="1033" />
                </labels>
              </option>
              <option value="4">
                <labels>
                  <label description="4-Low" languagecode="1033" />
                </labels>
              </option>
            </options>
          </optionset>
          <displaynames>
            <displayname description="Priority" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Select the priority so that preferred customers or critical issues are handled quickly.&#xA;&#xA;This field mirrors hrc_priority_code" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="StateCode">
          <Type>state</Type>
          <Name>statecode</Name>
          <LogicalName>statecode</LogicalName>
          <RequiredLevel>systemrequired</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForReadApi>1</ValidForReadApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <optionset Name="incident_statecode">
            <OptionSetType>state</OptionSetType>
            <IntroducedVersion>5.0.0.0</IntroducedVersion>
            <displaynames>
              <displayname description="Status" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="Status of the case." languagecode="1033" />
            </Descriptions>
            <states>
              <state value="0" defaultstatus="1" invariantname="Active">
                <labels>
                  <label description="Active" languagecode="1033" />
                </labels>
              </state>
              <state value="1" defaultstatus="5" invariantname="Resolved">
                <labels>
                  <label description="Resolved" languagecode="1033" />
                </labels>
              </state>
              <state value="2" defaultstatus="6" invariantname="Canceled">
                <labels>
                  <label description="Canceled" languagecode="1033" />
                </labels>
              </state>
            </states>
          </optionset>
          <displaynames>
            <displayname description="Status" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="StatusCode">
          <Type>status</Type>
          <Name>statuscode</Name>
          <LogicalName>statuscode</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <optionset Name="incident_statuscode">
            <OptionSetType>status</OptionSetType>
            <IntroducedVersion>5.0.0.0</IntroducedVersion>
            <displaynames>
              <displayname description="Status Reason" languagecode="1033" />
            </displaynames>
            <Descriptions>
              <Description description="Reason for the status of the case." languagecode="1033" />
            </Descriptions>
            <statuses>
              <status value="1" state="0" TransitionData="">
                <labels>
                  <label description="New" languagecode="1033" />
                </labels>
              </status>
              <status value="713770002" state="0" TransitionData="">
                <labels>
                  <label description="In Progress" languagecode="1033" />
                </labels>
              </status>
              <status value="713770000" state="0" TransitionData="">
                <labels>
                  <label description="Pending" languagecode="1033" />
                </labels>
              </status>
              <status value="5" state="1" TransitionData="">
                <labels>
                  <label description="Closed" languagecode="1033" />
                </labels>
              </status>
              <status value="1000" state="1" TransitionData="">
                <labels>
                  <label description="Referred to Facility" languagecode="1033" />
                </labels>
              </status>
              <status value="6" state="2" TransitionData="">
                <labels>
                  <label description="Canceled" languagecode="1033" />
                </labels>
              </status>
              <status value="2000" state="2" TransitionData="">
                <labels>
                  <label description="Merged" languagecode="1033" />
                </labels>
              </status>
            </statuses>
          </optionset>
          <displaynames>
            <displayname description="Status Reason" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Select the case's status." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="TicketNumber">
          <Type>nvarchar</Type>
          <Name>ticketnumber</Name>
          <LogicalName>ticketnumber</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="Request Number" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Shows the case number for customer reference and searching capabilities. This cannot be modified." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="Title">
          <Type>nvarchar</Type>
          <Name>title</Name>
          <LogicalName>title</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ActivityRegardingName|QueueItemTitle|ActivityPointerRegardingName|PrimaryName|ValidForAdvancedFind|ValidForForm|ValidForGrid|RequiredForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>0</IsCustomField>
          <IsAuditEnabled>1</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>5.0.0.0</IntroducedVersion>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>200</MaxLength>
          <Length>400</Length>
          <displaynames>
            <displayname description="Request Title" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics CRM views." languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_casdmticket_text">
          <Type>nvarchar</Type>
          <Name>vhacrm_casdmticket_text</Name>
          <LogicalName>vhacrm_casdmticket_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="CA SDM Ticket" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_daysatassignment_number">
          <Type>int</Type>
          <Name>vhacrm_daysatassignment_number</Name>
          <LogicalName>vhacrm_daysatassignment_number</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <MinValue>0</MinValue>
          <MaxValue>2147483647</MaxValue>
          <displaynames>
            <displayname description="Days at Assignment" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_daysopen_number">
          <Type>int</Type>
          <Name>vhacrm_daysopen_number</Name>
          <LogicalName>vhacrm_daysopen_number</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <MinValue>0</MinValue>
          <MaxValue>2147483647</MaxValue>
          <displaynames>
            <displayname description="Days Open" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_jiraticket_text">
          <Type>nvarchar</Type>
          <Name>vhacrm_jiraticket_text</Name>
          <LogicalName>vhacrm_jiraticket_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="JIRA Ticket" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_mobilewebhdticket_text">
          <Type>nvarchar</Type>
          <Name>vhacrm_mobilewebhdticket_text</Name>
          <LogicalName>vhacrm_mobilewebhdticket_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="Mobile Web Help Desk Ticket" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
        <attribute PhysicalName="vhacrm_mvimpitoolkitticket_text">
          <Type>nvarchar</Type>
          <Name>vhacrm_mvimpitoolkitticket_text</Name>
          <LogicalName>vhacrm_mvimpitoolkitticket_text</LogicalName>
          <RequiredLevel>none</RequiredLevel>
          <DisplayMask>ValidForAdvancedFind|ValidForForm|ValidForGrid</DisplayMask>
          <ImeMode>auto</ImeMode>
          <ValidForUpdateApi>1</ValidForUpdateApi>
          <ValidForReadApi>1</ValidForReadApi>
          <ValidForCreateApi>1</ValidForCreateApi>
          <IsCustomField>1</IsCustomField>
          <IsAuditEnabled>0</IsAuditEnabled>
          <IsSecured>0</IsSecured>
          <IntroducedVersion>1.0.0.0</IntroducedVersion>
          <IsCustomizable>1</IsCustomizable>
          <IsRenameable>1</IsRenameable>
          <CanModifySearchSettings>1</CanModifySearchSettings>
          <CanModifyRequirementLevelSettings>1</CanModifyRequirementLevelSettings>
          <CanModifyAdditionalSettings>1</CanModifyAdditionalSettings>
          <SourceType>0</SourceType>
          <Format>text</Format>
          <MaxLength>100</MaxLength>
          <Length>200</Length>
          <displaynames>
            <displayname description="MVI/MPI Toolkit Ticket" languagecode="1033" />
          </displaynames>
          <Descriptions>
            <Description description="" languagecode="1033" />
          </Descriptions>
        </attribute>
      </attributes>
      <IsDuplicateCheckSupported>0</IsDuplicateCheckSupported>
      <IsBusinessProcessEnabled>1</IsBusinessProcessEnabled>
      <IsRequiredOffline>0</IsRequiredOffline>
      <IsCollaboration>1</IsCollaboration>
      <AutoRouteToOwnerQueue>0</AutoRouteToOwnerQueue>
      <IsConnectionsEnabled>1</IsConnectionsEnabled>
      <IsDocumentManagementEnabled>0</IsDocumentManagementEnabled>
      <OwnershipTypeMask>UserOwned</OwnershipTypeMask>
      <EntityMask>ActivityPointer</EntityMask>
      <IsAuditEnabled>1</IsAuditEnabled>
      <IsActivity>0</IsActivity>
      <ActivityTypeMask></ActivityTypeMask>
      <IsActivityParty>1</IsActivityParty>
      <IsReplicated>1</IsReplicated>
      <IsReplicationUserFiltered>1</IsReplicationUserFiltered>
      <IsMailMergeEnabled>1</IsMailMergeEnabled>
      <IsVisibleInMobile>0</IsVisibleInMobile>
      <IsVisibleInMobileClient>0</IsVisibleInMobileClient>
      <IsReadOnlyInMobileClient>0</IsReadOnlyInMobileClient>
      <IsMapiGridEnabled>1</IsMapiGridEnabled>
      <IsReadingPaneEnabled>0</IsReadingPaneEnabled>
      <IsQuickCreateEnabled>1</IsQuickCreateEnabled>
      <IntroducedVersion>5.0.0.0</IntroducedVersion>
      <EnforceStateTransitions>0</EnforceStateTransitions>
      <EntityHelpUrlEnabled>0</EntityHelpUrlEnabled>
      <EntityHelpUrl></EntityHelpUrl>
      <HasRelatedNotes>True</HasRelatedNotes>
      <HasRelatedActivities>True</HasRelatedActivities>
    </entity>
  </EntityInfo>
  <FormXml />
  <SavedQueries />
  <RibbonDiffXml />
</Entity>