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| 1 | Direct_DSM.zip\Direct_DSM\webmail\videos\captions | how-to-use-va-direct.vtt | Tue Aug 13 17:30:16 2019 UTC |
| 2 | Direct_DSM.zip\Direct_DSM\webmail\videos\captions | how-to-use-va-direct.vtt | Thu Aug 15 19:32:05 2019 UTC |
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| 1 | WEBVTT | |
| 2 | ||
| 3 | 1 | |
| 4 | 00:00:00.0 00 --> 00: 00:10.214 | |
| 5 | Welcome to Video #3 in the VA Direct How -To series ! | |
| 6 | If you wou ld like, y ou can fol low along this video with VA | |
| 7 | ||
| 8 | 2 | |
| 9 | 00:00:10.2 14 --> 00: 00:18.286 | |
| 10 | Direct's s tep-by ste p guide. Y ou can dow nload the Using VA D irect Guid e from Vis tA U at th e link sho wn on the screen. | |
| 11 | ||
| 12 | 3 | |
| 13 | 00:00:18.2 86 --> 00: 00:28.704 | |
| 14 | Let's get started! B y now you should hav e register ed and set up your V A Direct a ccount. So go ahead and enter your PIV, or Persona l Identify | |
| 15 | ||
| 16 | 4 | |
| 17 | 00:00:28.7 04 --> 00: 00:40.240 | |
| 18 | Verificati on, card i nto your l aptop or d esktop to log into V A Direct. | |
| 19 | Go to DNS . URL . When the VA Direct system pr ompts you for | |
| 20 | ||
| 21 | 5 | |
| 22 | 00:00:40.2 40 --> 00: 00:45.906 | |
| 23 | your Perso nal Identi fication N umber, or PIN, for y our PIV cr edentials, | |
| 24 | then enter it. | |
| 25 | ||
| 26 | 6 | |
| 27 | 00:00:45.9 06 --> 00: 00:52.691 | |
| 28 | Read the V A Notice a nd Consent Banner. R emember yo u have to click OK i f you wish to procee d. | |
| 29 | ||
| 30 | 7 | |
| 31 | 00:00:52.6 91 --> 00: 01:01.424 | |
| 32 | You may be assigned as a membe r of one o r more Dir ect group mailboxes. If you ar e, then wh en you sig n in, you will be as ked to | |
| 33 | ||
| 34 | 8 | |
| 35 | 00:01:01.4 24 --> 00: 01:10.295 | |
| 36 | choose fro m a list o f mailboxe s, includi ng your pe rsonal mai lbox, to b egin. If you are no t assigned to any ot her mailbo xes, then the defaul t | |
| 37 | ||
| 38 | 9 | |
| 39 | 00:01:10.2 95 --> 00: 01:18.200 | |
| 40 | choice wil l be your personal m ailbox. | |
| 41 | So, in the "Choose a mailbox" window, cl ick on you r desired mailbox. | |
| 42 | ||
| 43 | 10 | |
| 44 | 00:01:18.2 00 --> 00: 01:28.400 | |
| 45 | We will us e the Pers onal mailb ox choice for demons tration pu rposes onl y. | |
| 46 | Great- you should be logged in to VA Dire ct now! Le t's start with a bas ic | |
| 47 | ||
| 48 | 11 | |
| 49 | 00:01:28.4 00 --> 00: 01:34.802 | |
| 50 | tour of VA Direct. S tarting in the upper left hand corner | |
| 51 | and going counter-cl ockwise, | |
| 52 | ||
| 53 | 12 | |
| 54 | 00:01:34.8 02 --> 00: 01:43.284 | |
| 55 | you will s ee the men u for VA D irect. The menu allo ws you to switch bet ween Mailb ox, Settin gs, Report s, etc. | |
| 56 | ||
| 57 | 13 | |
| 58 | 00:01:43.2 84 --> 00: 01:52.932 | |
| 59 | Moving cou nter-clock wise next is Compose . You use Compose to create a new Direct message. Just belo w Compose are all yo ur | |
| 60 | ||
| 61 | 14 | |
| 62 | 00:01:52.9 32 --> 00: 02:03.408 | |
| 63 | folders fo r your Dir ect accoun t. These f olders inc lude Inbox , Sent, et c. You wi ll notice that there is an "Ar chive" fol der but no "Deleted" | |
| 64 | ||
| 65 | 15 | |
| 66 | 00:02:03.4 08 --> 00: 02:12.620 | |
| 67 | folder. W ith "Archi ve," your old Direct messages are kept, rather tha n deleted. This foll ows VA pol icy. Ther e is also Create Fol der | |
| 68 | ||
| 69 | 16 | |
| 70 | 00:02:12.6 20 --> 00: 02:17.814 | |
| 71 | where you can add ne w folders. This help s you to b etter orga nize | |
| 72 | your Direc t messages . | |
| 73 | ||
| 74 | 17 | |
| 75 | 00:02:17.8 14 --> 00: 02:34.462 | |
| 76 | send and r eceive Dir ect messag es. Contin uing to mo ve right, there is S earch and Advanced S earch. Thi s | |
| 77 | ||
| 78 | 18 | |
| 79 | 00:02:34.4 62 --> 00: 02:43.195 | |
| 80 | helps you to search for Direct messages you have s ent, recei ved, or ar chived. | |
| 81 | Lastly, in the upper right han d corner i s the mail box group | |
| 82 | ||
| 83 | 19 | |
| 84 | 00:02:43.1 95 --> 00: 02:50.661 | |
| 85 | dropdown b ox. You ca n view wha t mailbox you are in . You can also switc h between mailboxes that you a re a membe r of. | |
| 86 | ||
| 87 | 20 | |
| 88 | 00:02:50.6 61 --> 00: 02:59.419 | |
| 89 | Now that y ou know yo ur way aro und the VA Direct po rtal, let' s create a nd send a new Direct message. Remember w e can only send and | |
| 90 | ||
| 91 | 21 | |
| 92 | 00:02:59.4 19 --> 00: 03:06.082 | |
| 93 | receive Di rect messa ges with o thers who are from o rganizatio ns that VA has a tru sted relat ionship wi th. | |
| 94 | ||
| 95 | 22 | |
| 96 | 00:03:06.0 82 --> 00: 03:12.847 | |
| 97 | So let's g et started on the ne w message! First cli ck Compose on the le ft side of the scree n. | |
| 98 | ||
| 99 | 23 | |
| 100 | 00:03:12.8 47 --> 00: 03:20.727 | |
| 101 | A new mess age will c ome up wit h the From field alr eady fille d in with your VA Di rect addre ss you are currently using. | |
| 102 | ||
| 103 | 24 | |
| 104 | 00:03:20.7 27 --> 00: 03:30.704 | |
| 105 | In the To field, ent er the Dir ect addres s of the p erson (or mailbox) y ou are sen ding the m essage to. You can a lso enter more Direc t addresse s | |
| 106 | ||
| 107 | 25 | |
| 108 | 00:03:30.7 04 --> 00: 03:42.549 | |
| 109 | either in the To box or by cli cking on A dd CCs. CC indicates courtesy copy. | |
| 110 | Now watch the Direct address t hat you en tered turn either gr een | |
| 111 | ||
| 112 | 26 | |
| 113 | 00:03:42.5 49 --> 00: 03:53.126 | |
| 114 | or red- it 's like ma gic! If t he address es you ent ered in th e To and A dd CC boxe s are with a communi ty Direct partner, t hen they w ill turn | |
| 115 | ||
| 116 | 27 | |
| 117 | 00:03:53.1 26 --> 00: 04:00.762 | |
| 118 | green (aft er a few s econds). O n the othe r hand, if the addre sses you e ntered in the To or Add CC | |
| 119 | ||
| 120 | 28 | |
| 121 | 00:04:00.7 62 --> 00: 04:09.163 | |
| 122 | boxes are not with a community VA Direct partner, then they will turn red. | |
| 123 | To trouble shoot when the Direc t address turns | |
| 124 | ||
| 125 | 29 | |
| 126 | 00:04:09.1 63 --> 00: 04:15.281 | |
| 127 | red, first check to make sure you entere d the corr ect | |
| 128 | recipient' s Direct a ddress. If an | |
| 129 | ||
| 130 | 30 | |
| 131 | 00:04:15.2 81 --> 00: 04:27.184 | |
| 132 | address ST ILL remain s red, sto p the proc ess and co ntact a VA Direct te am member for assist ance at P I I . Remember, | |
| 133 | ||
| 134 | 31 | |
| 135 | 00:04:27.1 84 --> 00: 04:38.387 | |
| 136 | VA Direct only sends and recei ves messag es to othe r Direct a ddresses. Regular em ail addres ses, like PII email addr ess, | |
| 137 | ||
| 138 | 32 | |
| 139 | 00:04:38.3 87 --> 00: 04:48.649 | |
| 140 | cannot be used. Ok, let's assu me now tha t the Dire ct address or addres ses that y ou entered turned gr een and mo ve on to t he next st ep. | |
| 141 | ||
| 142 | 33 | |
| 143 | 00:04:48.6 49 --> 00: 04:58.742 | |
| 144 | Go ahead a nd enter t he subject of the me ssage in t he Subject line. Don 't forget! VA Policy says not to include Personall y Identifi able | |
| 145 | ||
| 146 | 34 | |
| 147 | 00:04:58.7 42 --> 00: 05:08.086 | |
| 148 | Informatio n, or PII, in the Su bject line of emails and VA Di rect messa ges. | |
| 149 | So for dem onstration purposes, I'll ente r "Authori zation". | |
| 150 | ||
| 151 | 35 | |
| 152 | 00:05:08.0 86 --> 00: 05:18.581 | |
| 153 | Now let's learn how to add an attachment to your D irect mess age! Click where it says Attac h a File t o attach a pdf or ot her file t ype. | |
| 154 | ||
| 155 | 36 | |
| 156 | 00:05:18.5 81 --> 00: 05:27.461 | |
| 157 | Now in the Choose Fi le to Uplo ad window, select th e file you want to a ttach. The n click on Open to a ttach the file. | |
| 158 | ||
| 159 | 37 | |
| 160 | 00:05:27.4 61 --> 00: 05:38.185 | |
| 161 | You can al so attach a Continui ty of Care Document, or CCD, t o a Direct message! A CCD is a summary of health data from a Veteran' s record | |
| 162 | ||
| 163 | 38 | |
| 164 | 00:05:38.1 85 --> 00: 05:50.759 | |
| 165 | in VistA. So if you want to ad d a CCD to the Direc t message, you click on Attach a CCD whi ch is to t he right o f Attach F ile or Att ach Anothe r File. | |
| 166 | ||
| 167 | 39 | |
| 168 | 00:05:50.7 59 --> 00: 05:59.793 | |
| 169 | When you c lick on At tach a CCD , there wi ll be a po p up that asks for s ome of the Veteran's informati on. Given Name, Fami ly Name, S ocial | |
| 170 | ||
| 171 | 40 | |
| 172 | 00:05:59.7 93 --> 00: 06:08.862 | |
| 173 | Security N umber are all requir ed fields. Gender an d Date of Birth are optional f ields that will help you filte r even fur ther. | |
| 174 | ||
| 175 | 41 | |
| 176 | 00:06:08.8 62 --> 00: 06:17.747 | |
| 177 | After ente ring the d ata, click Find Matc hing Patie nts. VA Di rect will do a searc h for any matches cl ose to wha t you ente red. | |
| 178 | ||
| 179 | 42 | |
| 180 | 00:06:17.7 47 --> 00: 06:27.880 | |
| 181 | Select the correct C CD and cli ck Find an d Attach D ocument | |
| 182 | Now the sy stem is go ing to ask you a cou ple of que stions. Fi rst, selec t | |
| 183 | ||
| 184 | 43 | |
| 185 | 00:06:27.8 80 --> 00: 06:36.105 | |
| 186 | Yes or No to the que stion "Doe s this mes sage conta in 38 U.S. Code 7332 protected data?" | |
| 187 | ||
| 188 | 44 | |
| 189 | 00:06:36.1 05 --> 00: 06:48.677 | |
| 190 | If you sel ected Yes to the que stion Does this mess age contai n 38 U.S. Code 7332 protected data?," th en go ahea d and answ er Yes or No to the | |
| 191 | ||
| 192 | 45 | |
| 193 | 00:06:48.6 77 --> 00: 06:58.750 | |
| 194 | question " Is there a VA Form 1 0-5345 sig ned by the Veteran g iving auth orization to release this prot ected data ? | |
| 195 | ||
| 196 | 46 | |
| 197 | 00:06:58.7 50 --> 00: 07:06.980 | |
| 198 | If you sel ect No, th en an erro r message "Your mess age cannot be sent w ithout pro per author ization" w ill appear . | |
| 199 | ||
| 200 | 47 | |
| 201 | 00:07:06.9 80 --> 00: 07:18.098 | |
| 202 | Remember, if a messa ge contain s 7332 pro tected hea lth inform ation, the n the Vete ran must s ign VA For m 10-5345 giving | |
| 203 | ||
| 204 | 48 | |
| 205 | 00:07:18.0 98 --> 00: 07:27.190 | |
| 206 | authorizat ion to rel ease this protected data. The se are the same poli cies that apply to a ll health informatio n sharing- - no matte r what met hod is | |
| 207 | ||
| 208 | 49 | |
| 209 | 00:07:27.1 90 --> 00: 07:36.759 | |
| 210 | used. | |
| 211 | Great job adding att achments t o your Dir ect messag e! Now if you have f inished ad ding attac hments, we will move on to the next step to create | |
| 212 | ||
| 213 | 50 | |
| 214 | 00:07:36.7 59 --> 00: 07:43.665 | |
| 215 | and send a new Direc t message. | |
| 216 | Let's cont inue. You are almost done crea ting and s ending you r new | |
| 217 | ||
| 218 | 51 | |
| 219 | 00:07:43.6 65 --> 00: 07:52.904 | |
| 220 | Direct mes sage! Last step is t o enter te xt in the body of th e Direct m essage. Af ter you ha ve finishe d typing t he message , click Se nd for the | |
| 221 | ||
| 222 | 52 | |
| 223 | 00:07:52.9 04 --> 00: 08:03.444 | |
| 224 | message to go to the Direct re cipient or recipient s if you s ent it to more than one. After clicking Send, a po p up windo w will app ear asking "Does the | |
| 225 | ||
| 226 | 53 | |
| 227 | 00:08:03.4 44 --> 00: 08:13.862 | |
| 228 | content of the messa ge disclos e any pati ent inform ation?" An swer Yes o r No. | |
| 229 | If you ans wer yes, y ou will ne ed to ente r the appl icable giv en name, | |
| 230 | ||
| 231 | 54 | |
| 232 | 00:08:13.8 62 --> 00: 08:23.168 | |
| 233 | family nam e, social security n umber, and purpose o f disclosu re. Then c lick on Se nd Message . If you a nswered no , your mes sage will | |
| 234 | ||
| 235 | 55 | |
| 236 | 00:08:23.1 68 --> 00: 08:29.012 | |
| 237 | automatica lly be sen t. Or, if you're no t ready to send the message | |
| 238 | yet but wa nt to come back to | |
| 239 | ||
| 240 | 56 | |
| 241 | 00:08:29.0 12 --> 00: 08:38.350 | |
| 242 | it later, you can cl ick Save i nstead of Send. When you click Save, you create a draft mess age that y ou can lat er access from the D rafts fold er. | |
| 243 | ||
| 244 | 57 | |
| 245 | 00:08:38.3 50 --> 00: 08:46.988 | |
| 246 | Now if you changed y our mind a nd don't w ant to sen d the mess age now or anytime l ater, then just clic k Cancel w hich will close out of the | |
| 247 | ||
| 248 | 58 | |
| 249 | 00:08:46.9 88 --> 00: 08:55.501 | |
| 250 | message an d not save it in the Drafts fo lder. Cong ratulation s! You suc cessfully created an d sent a V A Direct m essage! | |
| 251 | ||
| 252 | 59 | |
| 253 | 00:08:55.5 01 --> 00: 09:03.986 | |
| 254 | Hang in th ere! Next we are goi ng to lear n how to c hange the VA Direct Mailbox af ter you ha ve logged in! As we spoke abou t earlier, | |
| 255 | ||
| 256 | 60 | |
| 257 | 00:09:03.9 86 --> 00: 09:13.644 | |
| 258 | everyone h as a perso nal VA Dir ect mailbo x. But you may have one or mor e group VA Direct ma ilboxes th at you are a member of. So, yo u | |
| 259 | ||
| 260 | 61 | |
| 261 | 00:09:13.6 44 --> 00: 09:23.099 | |
| 262 | need to le arn how to switch be tween them after you have logg ed into VA Direct. | |
| 263 | So after l ogging int o VA Direc t, click o n the drop down for y our | |
| 264 | ||
| 265 | 62 | |
| 266 | 00:09:23.0 99 --> 00: 09:30.331 | |
| 267 | username. It is in the upper right hand corner. | |
| 268 | To change the mailbo x, you jus t pick whi ch mailbox you want to switch | |
| 269 | ||
| 270 | 63 | |
| 271 | 00:09:30.3 31 --> 00: 09:36.052 | |
| 272 | to- we wil l switch t o a group mailbox no w. It's a s easy as that | |
| 273 | to change your mailb ox! | |
| 274 | ||
| 275 | 64 | |
| 276 | 00:09:36.0 52 --> 00: 09:44.960 | |
| 277 | Now that y ou have se nt a Direc t message and change d your mai lbox, let' s learn ho w to organ ize your I nbox for a ll the Dir ect messag es you | |
| 278 | ||
| 279 | 65 | |
| 280 | 00:09:44.9 60 --> 00: 09:54.432 | |
| 281 | will be re ceiving. R emember yo u can't de lete messa ges in VA Direct so you need t o either a rchive a m essage or move it to a folder if you wan t | |
| 282 | ||
| 283 | 66 | |
| 284 | 00:09:54.4 32 --> 00: 10:04.024 | |
| 285 | to remove it from yo ur Inbox. Let's firs t learn ho w to move a message to the Arc hive folde r. In the first colu mn of the messages i n the VA D irect | |
| 286 | ||
| 287 | 67 | |
| 288 | 00:10:04.0 24 --> 00: 10:14.817 | |
| 289 | Inbox, cli ck in the box next t o the mess age you wa nt to arch ive. | |
| 290 | Then click Archive M essage whi ch is betw een the Ge t Mail and Move butt ons. | |
| 291 | ||
| 292 | 68 | |
| 293 | 00:10:14.8 17 --> 00: 10:24.355 | |
| 294 | After succ essfully a rchiving a Direct me ssage, you will see "Message s uccessfull y archived " appear a t the top of the scr een. Great job! | |
| 295 | ||
| 296 | 69 | |
| 297 | 00:10:24.3 55 --> 00: 10:32.905 | |
| 298 | Now that y ou have mo ved a mess age to the Archive f older, let 's see how you can v iew it. Ju st so you are aware, you are a ble to acc ess your | |
| 299 | ||
| 300 | 70 | |
| 301 | 00:10:32.9 05 --> 00: 10:42.158 | |
| 302 | archived m essages as long as t he message s have not been move d to the o ffline sto rage by th e system a dministrat or. The sy stem admin istrators | |
| 303 | ||
| 304 | 71 | |
| 305 | 00:10:42.1 58 --> 00: 10:51.956 | |
| 306 | move the a rchived me ssages to offline st orage abou t once a y ear on ave rage using a setting that sele cts only a rchived me ssages old er than a | |
| 307 | ||
| 308 | 72 | |
| 309 | 00:10:51.9 56 --> 00: 10:58.138 | |
| 310 | given numb er of days . Super! N ow let's l ook at tha t archived | |
| 311 | message. Go to the Archive | |
| 312 | ||
| 313 | 73 | |
| 314 | 00:10:58.1 38 --> 00: 11:06.865 | |
| 315 | folder on the left h and side o f your scr een and cl ick on it. | |
| 316 | You can se e all of y our archiv ed message s now. To open one, select | |
| 317 | ||
| 318 | 74 | |
| 319 | 00:11:06.8 65 --> 00: 11:13.576 | |
| 320 | which one you want t o view by clicking i n the smal l box next to the me ssage. Wow - wasn't t hat easy! | |
| 321 | ||
| 322 | 75 | |
| 323 | 00:11:13.5 76 --> 00: 11:19.624 | |
| 324 | Last but n ot least, let's lear n how to s ave attach ments that we | |
| 325 | receive in Direct me ssages. | |
| 326 | ||
| 327 | 76 | |
| 328 | 00:11:19.6 24 --> 00: 11:27.715 | |
| 329 | First open the messa ge with th e attachme nt by doub le clickin g on any o f the fiel ds, like F rom, Subje ct, etc. | |
| 330 | ||
| 331 | 77 | |
| 332 | 00:11:27.7 15 --> 00: 11:37.422 | |
| 333 | Now click on the att achment yo u wish to save. A pr eview of t he documen t will app ear in a n ew window. Click on Download F ile to sav e it. | |
| 334 | ||
| 335 | 78 | |
| 336 | 00:11:37.4 22 --> 00: 11:46.413 | |
| 337 | Select the network d rive locat ion that y our facili ty's Infor mation Sec urity Offi cer has ap proved to save attac hments. Cl ick Save t o | |
| 338 | ||
| 339 | 79 | |
| 340 | 00:11:46.4 13 --> 00: 11:55.509 | |
| 341 | save the f ile. Click the X to close out of the pre view windo w. | |
| 342 | Fantastic! You have learned ho w to creat e, save, a nd organiz e your | |
| 343 | ||
| 344 | 80 | |
| 345 | 00:11:55.5 09 --> 00: 12:03.625 | |
| 346 | Direct mes sages. For technical questions or issues with usin g VA Direc t, please use the co ntact info rmation sh own. | |
| 347 | ||
| 348 | 81 | |
| 349 | 00:12:03.6 25 --> 00: 12:12.850 | |
| 350 | We would l ike to tha nk you for taking th e time to use VA Dir ect, a too l that wil l benefit you and th e Veterans you serve . This con cludes our | |
| 351 | ||
| 352 | 82 | |
| 353 | 00:12:12.8 50 --> 00: 12:22.812 | |
| 354 | How-to Use VA Direct video. Yo u can lear n even mor e about us ing Direct at our Vi staU websi te. Stay tuned for more video s in the V A | |
| 355 | ||
| 356 | 83 | |
| 357 | 00:12:22.8 12 --> 00: 12:37.783 | |
| 358 | Direct How -To series . | |
| 359 | As always, thank you again for your cont inued serv ice to our Nation's Veterans. | |
| 360 |
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