The system sends a message when the system has encountered an unknown error. Error conditions might occur that do not fit into one of the above pre-defined error messages. In that instance, the system sends the following message:
Subj: PPSN NDF UPDATE ERROR - PPS_12PRV_14NEW.DAT [#163063] 07/27/15@11:00 157 lines
From: NDF_MANAGER In 'IN' basket. Page 1
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*** An error occurred during install of the following Update file(s): ***
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The following file(s) could not be installed:
Update file Name
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PPS_12PRV_14NEW.DAT
An error occurred for:
File:
IEN:
Entry Name:
Update file section: PMI DATA 50.621
Error Message: Unknown Error. The update file stopped processing in the above listed section.
How to correct your error:
1. Contact the National Help Desk (self-server CA Ticket)
Further details can be found on the Update Control File (57.23) by selecting the UCF option in the National Drug File Menu Inquiry Options.