Failure Scenarios

Introduction 

This document describes the testing of five PPS-N error scenarios that could occur during the Update File Process. It includes descriptions of each error scenario, and screen shots that were taken when the error scenario was executed.

 

Failure Scenario 1 – User Attempts to Create an Update File while an Update File is in Process

In this scenario, a user initiates the Update File Process while the process is already running. Typically, when the Update Process is running, the “Create Update File” button is disabled so this won’t happen. However, it can happen in the following scenario:

Or in this scenario

In either case, the system did not allow the creation of an update file while an update file is in progress. The user was presented with the following error message:

Figure: Failure Scenario 1 - Error Message

Failure Scenario 1- Error Message

 

 

Failure Scenario 2 – The Process Fails during File Creation or Transmission to sFTP Server

In this case, the user was presented with the following:

Figure: Failure Scenario 2 - Process Failure

Failure Scenario 2- Process Failure

The “Create Update File” button was automatically re-enabled, which eliminates the need for the support team to manually manipulate the status of the update file once the problem is corrected. At that point, the user can simply create another update file.

File was Successfully Created and Transmitted to sFTP Server, but the Email Notifications Fail

In this case, the user was presented with the following:

Figure: Failure Scenario 2 - Created & Transmitted, but Email Notification Failed

Failure Scenario 2- Created and Transmitted, but Email Notification Failed

Note:  This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.

 

Failure Scenario 3 – Process Fails during Approval

This failure occurs while moving the file from the pending directory to the approved directory. In this case, the user was presented with the following:

Figure: Failure Scenario 3 - Failure Moving Directory

Failure Scenario 3- Failure Moving Directory

The ability to approve or reject remained enabled, so the user could try again or log a CA ticket.

File was Successfully Approved and Moved to the Approved Directory, but the Email Notifications Fail

In this case, the user was presented with the following:

Figure: Failure Scenario 3 - Approved & Moved, but Email Notification Failed

Failure Scenario 3- Approved and Moved, but Email Notification Failed

Note: This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.

 

Failure Scenario 4 – Process Fails during Rejection

This failure occurs while renaming the file and moving it to the archive directory.

In this case, the user was presented with the following:

Figure: Failure Scenario 4 - Failure Renaming & Moving Directory

Failure Scenario 4- Failure Renaming and Moving Directory

The ability to approve or reject remained enabled, so the user could try again or log a CA ticket.

File was Successfully Rejected, Renamed, and Moved to the Archived Directory, but the Email Notifications Fail

In this case, the user was presented with the following:

Figure: Failure Scenario 4 - Rejected, Renamed, & Moved, but Email Notification Failed

Failure Scenario 4- Rejected, Renamed, and Moved, but Email Notification Failed

 

Note: This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.