This document describes the testing of five PPS-N error scenarios that could occur during the Update File Process. It includes descriptions of each error scenario, and screen shots that were taken when the error scenario was executed.
In this scenario, a user initiates the Update File Process while the process is already running. Typically, when the Update Process is running, the “Create Update File” button is disabled so this won’t happen. However, it can happen in the following scenario:
Two users are on the Manage Update File screen at the same time
User A clicks the Create Update File button
If User B hasn’t refreshed his screen, the button will still be enabled, allowing him to attempt to create another update file.
Or in this scenario
The user is on the Manage Update File screen at the moment when the scheduled job kicks off. If the user hasn’t refreshed the screen, the Create Update File button will still be enabled, allowing him to attempt to create another update file.
In either case, the system did not allow the creation of an update file while an update file is in progress. The user was presented with the following error message:
Figure: Failure Scenario 1 - Error Message
In this case, the user was presented with the following:
Figure: Failure Scenario 2 - Process Failure
The “Create Update File” button was automatically re-enabled, which eliminates the need for the support team to manually manipulate the status of the update file once the problem is corrected. At that point, the user can simply create another update file.
In this case, the user was presented with the following:
Figure: Failure Scenario 2 - Created & Transmitted, but Email Notification Failed
Note: This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.
This failure occurs while moving the file from the pending directory to the approved directory. In this case, the user was presented with the following:
Figure: Failure Scenario 3 - Failure Moving Directory
The ability to approve or reject remained enabled, so the user could try again or log a CA ticket.
In this case, the user was presented with the following:
Figure: Failure Scenario 3 - Approved & Moved, but Email Notification Failed
Note: This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.
This failure occurs while renaming the file and moving it to the archive directory.
In this case, the user was presented with the following:
Figure: Failure Scenario 4 - Failure Renaming & Moving Directory
The ability to approve or reject remained enabled, so the user could try again or log a CA ticket.
In this case, the user was presented with the following:
Figure: Failure Scenario 4 - Rejected, Renamed, & Moved, but Email Notification Failed
Note: This is not an error status. The process moves along as usual but the user is informed that the emails did not go out.