Unable to Download Update File

VistA processes files in sequential order only. When a site needs to retrieve multiple files and the next file to be processed is not retrieved, VistA will be unable to install until the correct file is retrieved. In this instance, the site might have been unable to connect to the SFTP Server. The system sends the following message:

 

Subj: PPSN NDF UPDATE ERROR - PPS_12PRV_14NEW.DAT [#163063] 07/27/15@11:00 157 lines

From: NDF_MANAGER In 'IN' basket. Page 1

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*** An error occurred during install of the following Update file(s): ***

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The following file(s) could not be installed:

Update file Name

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PPS_12PRV_14NEW.DAT

An error occurred for:

File:

IEN:

Entry Name:

Update file section:

Error Message: Unable to download and install the update file.

How to correct your error:

1. Validate that the CONF settings are correct.

2. Validate that the update file name PRV version matches the last installed version in the Update Control File (57.23).

3. Rerun the UPDT option to re-attempt retrieval.

4. Contact the National Help Desk (self-server CA Ticket)