This Requirements Specifications Document (RSD) is developed for the Memorial Enterprise Letters (MEL) project which will deliver a Commercial Off-The-Shelf (COTS) customer engagement software solution to replace the current custom-coded Resolution Letters application. Resolution letters are generated in response to a request for a Department of Veterans Affairs (VA) Headstone, Marker, or Medallion. Currently, the Resolution Letters application utilizes an unapproved technology requiring the intervention of the Information Technology (IT) staff to make any additions, or changes, to the letter templates.

The MEL functionality, detailed in this RSD, refines and sets the specifications for the MEL project as documented in the Business Requirements Document (BRD). The MEL project is one step in the on-going process of implementing the Memorial Benefits Management System (MBMS) which modernizes National Cemetery Administration’s (NCA) mission-critical applications supporting NCA memorial and burial benefits delivery. The MEL solution positions NCA to have a single, modern, customer engagement application which can manage, process, and generate letters of various types across the entire memorials enterprise. Additional information can be found in the Memorial Enterprise Letters BRD Section 2 - Overview.