The JLV Health Monitor (often referred to as the QoS Service) monitors the status of services that JLV uses to connect to DoD and VA data sources. The Health Monitor provides the system status updates displayed on the Login page before a user logs in and on the JLV portal pages after a user is authenticated and accesses JLV.
Possible system status messages include:
When all monitored systems
and services are online and connected, a green icon appears next to the message,
JLV data sources available.
When one or more monitored
systems or services are offline or unavailable, a yellow icon
appears next to the message, JLV
is having problems.
When the jMeadows Data Service
is unavailable, a red icon
appears next to the message, JLV
is having problems. Users may not be able to log into JLV or
view patient data until the jMeadows connection is restored.
If a service is offline or unavailable, the status message includes a phone number and e-mail address for the Help Desk. DoD users should contact the DHA Global Service Center to report issues. VA users should contact the VA National Service Desk to report issues.
Related topics: