About System Status

The JLV Health Monitor (often referred to as the QoS Service) monitors the status of services that JLV uses to connect to DoD and VA data sources. The Health Monitor provides the system status updates displayed on the Login page before a user logs in and on the JLV portal pages after a user is authenticated and accesses JLV.  

 

Possible system status messages include:

 

If a service is offline or unavailable, the status message includes a phone number and e-mail address for the Help Desk. DoD users should contact the DHA Global Service Center to report issues. VA users should contact the VA National Service Desk to report issues.

 

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