Please review the following common error messages and troubleshooting tips if you are unable to access the JLV application as a DoD user:
If you are experiencing difficulties and cannot resolve your login error, please contact the DHA Global Service Center.
DHA Global Service Center |
800-600-9332 |
Error Message | Troubleshooting Tips |
Access denied. You are not an authorized user. | FIX IT:
If the above steps are unsuccessful, a full reboot will refresh all connections and resolves greater than 95% of any remaining problems. |
Not a valid User ID/Password pair | WHY? JLV could not authenticate the user ID and password entered on the Login page. FIX IT:
|
Page cannot be displayed | WHAT? You receive a Page cannot be displayed error when launching JLV. WHY? The JLV URL requires certain internet explorer settings FIX IT: 1) With Internet Explorer open, click the Tools menu or press ALT-X. 2) Select Internet Options. 3) When the dialog opens, select the Advanced tab. 4) Scroll down in the list until you see the settings below and assure SSL 2.0 is NOT checked and that TLS 1.0, 1.1 and 1.2 are checked. 5) Click OK, then relaunch JLV and the page should load. |
SmartCard Required | WHY? Smart card not read by Windows Security and JLV before launching JLV link. FIX IT:
If the above steps are unsuccessful, a full reboot will refresh all connections and resolves greater than 95% of any remaining problems. |
Not a DoD user? See Troubleshooting Login Errors for VA Users