System status is displayed on the JLV portal pages after a user is authenticated and accesses JLV. System status updates are received from JLV's Health Monitor, which monitors the services that JLV uses to connect to DoD and VA data sources.
Possible system status messages include:
When all monitored systems
and services are online and connected, a green icon appears next to the message,
JLV data sources available.
When one or more monitored
systems or services are offline or unavailable, a yellow icon
appears next to the message, JLV
is having problems.
When the jMeadows Data Service
is unavailable, a red icon
appears next to the message, JLV
is having problems. Users may not be able to log into JLV or
view patient data until the jMeadows connection is restored.
The screen below shows an example of JLV reporting a problem with a service. Hovering over the System Status field in the top-right corner of the screen will provide system status updates, if any, and a phone number and e-mail address for the Help Desk within the text box that appears. DoD users should contact the DHA Global Service Center to report issues. VA users should contact the VA National Service Desk to report issues.
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