Viewing System Status on the Portal Pages

System status is displayed on the JLV portal pages after a user is authenticated and accesses JLV. System status updates are received from JLV's Health Monitor, which monitors the services that JLV uses to connect to DoD and VA data sources.

 

Possible system status messages include:

 

The screen below shows an example of JLV reporting a problem with a service. Hovering over the System Status field in the top-right corner of the screen will provide system status updates, if any, and a phone number and e-mail address for the Help Desk within the text box that appears. DoD users should contact the DHA Global Service Center to report issues. VA users should contact the VA National Service Desk to report issues.

 

PatientPortalSystemStatusYellow.PNG

 

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