NOTE: Do NOT enter any Personally Identifiable Information (PII) into the IHTA system!  In addition, please address only one vendor in any (each) QIR.

QIR Buttons

The following table describes the buttons used in the QIR Workflow.

 

NOTE: Some of the buttons below will only be active based on a user's assigned application role and the status of the QIR (refer to QIR Overview and QIR Statuses).

 

Button

Role

Purpose

Status Changes:

 

From

To

All (except the Contract Office)

Uploads an attachment to a QIR.

N/A

N/A

Originator

Indicates that the Originator agrees with the Vendor's response.

Replied

Agreed

National Administrator

Indicates that the National Administrator approves the QIR and advances it to the Vendor.

New

Approved

All

This button may be used at anytime during the QIR process.

  • When editing a QIR, a dialog box displays indicating that data (currently entered) will be lost if the window closes.

  • When on the View My or Search All windows, the window will close because no data has been entered.  

N/A

N/A

National Administrator

  • Completes the QIR. Once the National Administrator determines that the resolution discussed in the QIR is satisfactory, the QIR is considered resolved.

  • If an Originator decides to withdraw a QIR after it has been approved, the National Administrator uses the Close button to close a QIR, in effect making the QIR inactive.    

Agreed, Replied, or Approved

Closed

All (except for the Contract Office)

  • When a QIR is selected from the QIR table by a participant, the Edit button displays.

  • Participants use the Edit button to open a QIR to modify it.

N/A

N/A

National Administrator

Export a list of QIRs to an Excel spreadsheet from the Search All QIRs window.

N/A

N/A

All

Users who can access a QIR use the PDF button to view and print a QIR in the PDF format of the VA Form 0729.

N/A

N/A

All

Refreshes the View All and Search All tables with most current QIR data.

N/A

N/A

All (except the Contract Office)

Deletes an attachment from a QIR. A dialog box displays to ensure this is the action to take.

N/A

N/A

Vendor

  • Responds to the initial Cause of Complaint and any Recommendations and Remarks entered by the Originator or National Administrator.

  • Clicking this button satisfies the Vendor Response Due reminder.

Approved

Replied

All

Restores the fields on the Search All window to their original state before editing.  

N/A

N/A

Originator,

National Administrator,

Vendor

To request additional information, submit additional information in the Recommendations and Remarks or Vendor Response fields, and to add an attachment. (See When to Use the Update Button.)

N/A

NOTE: Clicking the Update button does not change the status of the QIR.

N/A

NOTE: Clicking the Update button does not change the status of the QIR.

All

  • Allows a user to view a closed or withdrawn QIR with a status of "Closed" or "Withdrawn".

  • Allows a user to read a QIR in which s/he was not a participant.

  • Allows a user to examine an attachment that was added to a QIR.

N/A

N/A

Originator

  • Takes the QIR out of the “New” status.

  • The status, "Withdrawn", indicates that the QIR is no longer active and is no longer available for input by any of the participants.

New

Withdrawn