Customer Support

This section contains information on how to obtain technical support from ILOG worldwide, if you encounter any problems in using ILOG JRules.


ILOG Customer Support Information

For technical support, contact your local distributor, or, if you are a direct ILOG customer, contact one of the offices listed below according to your location. The ILOG customer support you depend on is defined in the Exhibit A of your maintenance agreement.

Access to customer support is allowed to owners of an ongoing maintenance contract, or with a valid order reference. To access the customer support pages on our web site you need a myILOG account. If you do not have one, you must register and set up your profile on the customer support web site. You will need to enter your maintenance contract number or order reference in the references section. 

We encourage you to use the online request submission form on the customer support web site to get faster service:


Users Mailing List

The ILOG JRules mailing list, jrules-list@ilog.fr, is the best way to receive the latest news about JRules events such as beta tests, new releases, new technical resources and update releases. Subscription to this list is subject to an ongoing maintenance contract.

To suscribe to this list you must go the customer support web site and navigate to the JRules product support pages in the Products section. The Users List link enables you access a page where you can subscribe to the JRules mailing list.


Web Sites

To obtain more information about ILOG products, connect to the web site corresponding to your location.


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