Cancel an Exam Request

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Step 1 – After logging into CAPRI, the user looks up the veteran using the Patient Selector, and moves to the C&P Exams tab (Figure 2-31).  If there are no examination requests, the window is blank.  If the veteran already has examination requests on file, the window shows the dates requested.

Step 2 – The user selects the examination request date and clicks the View/Edit Selected Request button (Figure 2-31).

Figure 2-31

 

Step 3 – The View C&P Exam screen opens, showing all of the entries from the original request and the examination status (Figure 2-36).  The user can scroll down to see additional information from the original request.

Figure 2-36

 

Step 4 – To cancel all exams, the user scrolls down to the Exams Requested section and clicks the Cancel ALL Exams button (Figure 2-37).  To cancel selected exams, skip to Step 6.

Figure 2-37

 

Step 5 – CAPRI opens a dialog box for the user to confirm the selection (Figure 2-38).  The user clicks Yes to cancel the exams or No if the user still wants the exams to be completed.

Figure 2-38

 

Step 6 – To cancel selected exams, the user scrolls down to the Exams Requested section (see Figure 2-37 above), clicks the exam to be canceled, and clicks the View Selected Exam button.

Step 7 – The C&P Exam Details screen opens (Figure 2-40).  The user can review the exam request to ensure that the correct exam is selected before clicking the Cancel this Exam button.

Figure 2-40

 

Step 8 – A box opens for the user to select the cancellation reason from the supplied list (Figure 2-41).  The OK button is disabled until a reason is selected.  After selecting the appropriate reason, the user clicks OK to cancel the selected exam.  If the user no longer wishes to cancel the exam, then the user selects Abort and DO NOT CANCEL! to keep the exam.

Note: Capri has been modified to include the cancellation reason “Veteran Cancelled Exam for DBQ.”  This can be used when the Veteran chooses to submit a Disability Benefits Questionnaire (DBQ) in lieu of undergoing an exam.

Figure 2-41

 

Step 9 – If OK was selected to cancel the exam request, CAPRI displays a confirmation box (Figure 2-42).  The user can click Yes to cancel the exam or No to keep the exam.

Figure 2-42

 

Step 10 – If Yes is selected; CAPRI opens another box for the user to enter comments that are sent with the cancellation message to VHA (Figure 2-43).  After entering comments, the user clicks Done.

Figure 2-43

 

Step 11 – The C&P Exams tab now shows the canceled exam (Figure 2-44).

Figure 2-44