Troubleshooting and Error Messages

Note: in all cases, please print the error message for your local IRM staff.

 

CAPRI Not Installed in VistA

The user receives the message in Figure 3-1 if the VHA Medical Center has not loaded the VHA half of the CAPRI software.  The user should contact local IRM staff after receiving this message.

Figure 3-1

 

CAPRI GUI Option Not Assigned to User in VistA

The user receives the message in Figure 3-2 if the VHA medical center has not assigned the CAPRI option to RO users.  The user must contact local IRM staff upon receiving this message.

Figure 3-2

 

VistA Server Down

The user receives the message in Figure 3-3, or a similar one such as WSAETIMEDOUT, when there are performance issues in the VA Wide Area Network (WAN), if a server is down, or if a server was not restarted after being down.  When this happens, AMIE II may or may not connect, depending on the exact problem.  The user should test the AMIE II connection.

Figure 3-3

 

VistA Limits Ability to See Patient Records

The user receives the message in Figure 3-4 if the medical facility made local permission modifications in VistA that prohibit users from seeing the contents of patient records.

Figure 3-4

 

Network Problems

The user receives the message in Figure 3-5 if the connection to the medical facility is lost unexpectedly.  The user should try to connect to the medical facility again.

Figure 3-5

 

Institution File in VistA has Been Locally Modified

The user may receive the message in Figure 3-6 when requesting exams, requesting 7131s, or entering new patients if the VHA medical facility has an incomplete or incorrect Regional Office list in their system.

Figure 3-6

 

Too Many Invalid Attempts at Access Code / Verify Code

The user receives the message in Figure 3-7 if the user attempted to log on and entered the wrong Access Code / Verify Code combination 3 or more times.

Figure 3-7

 

Multiple Sign-Ons

The user may receive the message in Figure 3-8 if the user did not log out of CAPRI correctly or if the session was unexpectedly disconnected.

Figure 3-8

 

General Error Message

The user may receive the message in Figure 3-9 for a number of reasons. Upon receiving this message, the user should cancel the current task, close CAPRI, and sign on again. If the user receives this error message again, local IRM staff should be contacted for assistance.

Figure 3-9