This app is intended for use by Veterans who have an established healthcare relationship with the Department of Veteran Affairs. Individuals without such a relationship will not be able to create a request for an appointment. Additionally, a veteran can only submit a request for an appointment at a facility where they have been registered or have received care. If you try to submit a request for a facility that does not have current registration information, you will be directed to information where you can register for that facility.
Your phone number and best times for the Department of Veteran Affairs to call you are being requested in case clarification about an appointment request is needed. Your information will not be shared. Typically there will be no need to call about an appointment request except if the clerk is unable to book a 2nd request. If there is a need to call, the clerk will attempt to call during the times you have provided.
Your cell number is requested so that if your Department of Veteran Affairs facility provides text message alerts about appointments you can take advantage of this service. Your information will not be shared. Providing the information is optional.
The Department of Veteran Affairs has begun to implement Video Clinics. Not all clinics or providers currently have this capability. If the clinic/provider you request does not have Video Clinics, your request will be treated as a Telephone request. For Video Clinics, you will need a computer (or tablet) and internet access. You will need to download Jabber software prior to the visit.
If the clinic is unable to book an appointment using your first three time options, you will have seven (7) days to create a second attempt request. To submit this type of request, you will be asked to provide two (2) additional timeframes based upon the original request. This will create a new "2nd attempt" request in the application. If the clinic is unable to book you an appointment based upon one of these times, a clerk will attempt to call you to discuss.
The notifications provided to users of this app are related to requests submitted through this app only. The notification will alert you to the fact that the status of a request has changed. As you open the app, requests that have changed will be at the top of the list. Selecting one of these items will display current details about your request. Notifications for appointments made outside of this app (in-person, telephonically, or other) are handled through separate means.